Chloe did my pedicure. She was amazing, friendly and patient. She alone deserves 5 out of 5 and I would highly recommend! However, for the price of this treatment - I would expect that foot scrubbing was included. Scrubbing the calluses and/or buffing it are basic steps to a pedicure and is just as important because no matter what cream/oil they apply or soak treatment they use, it doesn't remove the dead/dry skin on your heels or whenever the calluses is. Upon seating, they offer you tea, coffee or fresh smoothie. You get to choose 1 of the 2 they had. The view was beautiful. The chair was relaxing but the environment didn't offer a full relaxation mode because a few feet away was the salon area. Someone was getting her hair dyed, so she had a wash and hair blow dry. I got the ULTRA LUXURY PEDICURE for $150 and an add on feature for an extra $35 for the gel removal/application. Unfortunately, after $185 before tips, my feet do not feel smooth after I got it done. read more

Serrano Spa - Day Spas Near Me - Highland, California

See all

Dante, the massage therapist at the Serrano Spa is AMAZING!! We were generously gifted two massages by a family member. Our entire experience at the Serrano Spa was wonderful but the best part about it for me was Dante's massage. It was incredible! Totally worth it. Best ever, hands down. Yes!!!! We spent the day and enjoyed all of the other spa amenities and the very attentive, accommodating and courteous staff. The green smoothie was yum, but the massages were hands down-THE BEST. We both got 90 minute signature massages. Looking forward to going back again. My guy also had a massage (same time) at the Serrano Spa ,with the therapist, Jessica and he said it was the best he had ever had. Let me tell ya, we love massage and go to other places locally-often. Both of our massages were top notch. OMG!! Make sure to book in advance, as they book up quickly. KimberLee & Chris read more

Dear friends, It's been a couple years since I wrote about the five-star Serrano Spa at Yaamava Resort and Casino. Even though it can be a bit pricey, I can assure you friends, the experience is worth every penny! Whether you choose to treat yourself to a massage or a facial, just two of the many services offered here, you will be pleased. And purchasing a service allows you to use all spa amenities for a full day, meaning you can treat yourself to a foot bath complete with healing crystals, or enjoy the sauna, or experience the sun-filled solarium complete with its own water sanctuary. Or may be take the "zero gravity chairs" for a spin, which offer soothing massages that make you fall asleep. The spa lounge, which allows you to wander out to the terrace and fitness center, also offers hot tea, fresh fruit and handmade granola bars and even delicious healthy dairy-free smoothies like strawberry banana and green veggie smoothies! I cannot say enough good things about the Lavender Chive cookies, they are addictive! I was today years old when I also learned that you can order Room service at the spa. And the best part is - you can use the spa amenities all day long when you book a service, you can even leave and return the same day! I had lunch and went to the pool to lay out have a refreshing dip before coming back and enjoying the multi spout experiential shower which will wash you cleaner than the day you were born! I have said it before and I will say it again - the whole place has a healing vibe to it. And the staff is invested in your experience as well. Among my favorites are attendant Saida, who escorts you and arranges your services and accommodations, she is simply amazing. So kind and helpful, I always look forward to seeing her. Claricia is another employee I had the pleasure of meeting who went out of her way to make me feel welcome! Serrano Spa is lucky to have both of them. Do yourself a solid and book a signature massage with therapist Katie and her expert healing hands, which allow me two days of pain-free living, a rare treat for someone who suffers from chronic pain. But I was especially impressed by a young lady named Talya at the front desk. While I was waiting to check in, I overheard her speaking to a guest on the phone and her tone was so patient and kind as she worked to resolve a guest's concern. And even though I could tell it may have been a difficult conversation, Talya never once lost her cool or her professionalism, expressing kindness and genuine empathy and by the end of it, she made the guest feel heard and understood. I was also impressed with Spa Manager Tiffany, who also oversees the pool experience at Yaamava. This lady is sharp and every bit the professional and she goes out of her way to make sure every guest enjoys the pool experience, which I always do. I highly recommend booking a comfy day bed lounging in the shade by the sparkling water! If you are a guest at the hotel, and you are a spa guest as well, you can use the pool and spa amenities all day long! So go ahead and treat yourself, you deserve it. Make a reservation at the Serrano Spa and don't forget to tell them Ms. Ross sent you! read more

Serrano Spa - Day Spas Near Me - Highland, California

I had a rose quartz massage today. Very relaxing with the right amount of pressure. They let you choose gemstones at the beginning of your Massage. I chose health and luck. My Maas really did a good job massaging my neck, back legs and arms. They also offered strawberry banana smoothie made with almond milk. The eucalyptus showers along with sauna and steam rooms are lovely with equipped station with amenities such as hair jars, curling irons, deodorant, lotion, dental kits, and all amenities needed. read more

See all

Very very disappointed with this nail service I received. The cost was so expensive and to end up with the final product I did was unacceptable. I feel like for the price and location the quality should match the service and it absolutely did not. read more

See all

This is a high end spa that really delivers results! I've run the gamut of the spa life and this is really a top notch experience. I was very impressed by the condition of the facilities. It was spotless and well maintained. They offered steam room and sauna as well as shower facilies and a coed mixed wet lounge. I was super late so I wasn't able to relax in the common areas as much as I had wanted to, so I do recommend coming early. I went in for a diamond facial and my skin was glowing, softer, smoother, and brighter after. My esthetician was Evelyn. She was very pleasant and informative with gentle hands yet a strong massage. She explained each product being used and I felt very comfortable with her. I already booked my next appointment. read more

Serrano Spa - They have some light snacks - Day Spas Near Me - Highland, California

This SPA. Is amazing ... forget going to Vadara .. we this p km ace in Cali .. ask for masseuse Nario he's the best! They have a range of services but I like the 90 minutes Signature massage .. clean and has the best staff .. Brandon is do helpful and the products you buy are high end .. a must do when staying at the Yamavva resort . 5 stars read more

Serrano Spa - Yamavva resort .. excellent accommodations and spa is top rated service!!! - Day Spas Near Me - Highland, California

A real gem in the desert, massage and great food what could be better for a birthday present, the spot is much bigger than it seems. The staff is on point, and the bakery is right next-door. How can you go wrong? Excellent!! quality all the way around read more

I got a facial here and it was amazing. The customer service was good and the whole experience was relaxing. I did have a problem at the spa, which involved another guest. The locker rooms don't have cameras, and as suck the lockers are secured with a 4 digit code of your choosing. With the clientele at a resort like this being more upscale, I didn't think I needed to hide my pin when locking my locker.... I was very wrong. I had $200 cash stolen out of $480 cash I had in my wallet which was secured in a backpack in my locker. There was a guest lingering in the locker room at the time I set my pin and I didn't think any better. Hopefully the spa gets back to me soon, because I believe this guest has done this before and stolen from other people at this spa. read more

Clean environment. Nice ambiance. Professional attendant and very courteous ladies. The stones I got is a good sign of good vibes. read more

As they say ... a picture speaks a thousand words so I am enclosing a screen shot of a voice mail that the front office at Serrano Spa left to me today . While I was still at the Spa! Yes , leaving me a voice mail 10 minutes before they supposedly close and while another guest was at the front desk checking out . I was in the restroom . I came out and an attendant said "there you are ? we've been looking for you "! The sense of urgency in her voice made me ask myself "is there an emergency "? I didn't ask because she was so frazzled , I just thought ok she's just very rude . Ignore . Then as i'm walking out she says "you do know your way out " in an extremely rude manner. I get to the front desk and the front office is leaving me the attached voice mail. Excuse me ? The front office attendant snaps at me . ask for my license " without it you can't use your voucher "!!!!! I said "pardon me "? I do not have a "voucher " then she snarls and says "oh you're just going to pay for it "? Again I'm thinking are these people ok? Yes , of course i'm going to pay ! I have never been spoken to or treated so badly ever anywhere . They were extremely hostile. I've had service at this Spa many times without incident . I literally felt violated and practically thrown out . I suffered hostility . Im a 59 year old professional Woman. I do not have the appearance nor the history of someone who is going to somehow escape the Spa without paying . I didn't see the attached message until I got to my car. Why would they be calling their guest on their cell phone while they are still in the facility ten minutes prior to closing when there was another guest still there as well? Absolutely rude , unprofessional and uncalled for. Literally behaving as if I somehow ran out of the facility naked to the point they checked my belongings ? I am not the type to behave ignorant in public so I handled my business and left. However . I came home and spoke to my partner who is a frequent player . He agreed totally uncalled for . I'm still in shock . Tomorrow we will decide what action to take because this behavior is completely unacceptable. I was completely harassed. My best friends husband is a tribe member . I think they need to know how their guests are being treated . I paid for my 265$ one hour massage in full . No coupons , discounts . read more

Serrano Spa - Day Spas Near Me - Highland, California

The first time here today and I enjoyed it! I didn't have time to enjoy the spa but only got to enjoy the massage. Everyone was really nice and I love the chill vibe. Definitely will come back whenever I'm in town. The total amount included service fee/gratuity but I still added more tip. They also have a hair & nail salon area. read more

Serrano Spa - Reception area - Day Spas Near Me - Highland, California

See all

My experience at the Salon is horrible. 1. The lady that handled me told me she cannot accommodate me for a whole 5hrs of balayage. When in fact I had an appointment for balayage. She said she has other clients after me to do as well. So she recommended to do the full color. How can you book a client knowing you don't have the amount of time to accommodate? She explained that a different department does the scheduling and I get that the concierge is the one that handles the booking but the lady that will do the work will obviously be notified of time and service type. If you know you are crunched with time between two clients then might as well tell your co-worker to do adjustments and if not then just don't book the client! (FYI, i am keeping my cool as I was excited to have dinner with friends and co-workers in the afternoon) 2. After she explained she cannot do a balayage. She offered me to do full color instead. So, I agreed (better have something to do than nothing since I am already there right?) I told her "multiple times" my hair is jet black and needs a bleach for the color to stick( I have done multiple times of coloring my hair in the past so I know my hair) I have not even finished my sentence and she kept cutting and explaining stuff to me like I am stupid!, I just wanted her to bleach my hair prior to coloring , PERIOD, but she kept yapping about how it will damage my hair. Like, I don't already know that? I told her I did colors in the past. I am not sure which part of "please bleach my hair because its jet black and color/s will not stick in my" is hard to understand? 3. I thought she did bleach my hair but no, she went on and put that color to my hair and kept telling me it will come out nicely. I had told her one more time it will not. But she did not listened. So it came out like i had expected. Top part was the only one that had the color as you can see in the picture. So i asked to speak with her supervisor/manager. 4. She went to get her supervisor that took awhile. I don't want to assume, but it looks like she already had explained herself prior to talking to me. So the supervisor went and spoke to me with alongside her and I had told her what happened but the way the supervisor handled the situation, showed like it was my fault, when in fact I had told her she HAS to bleach my hair. So, the lady again said she does not have any time to redo my hair. I told both of them, i wont go out looking like this. Like come on! Look at my hair. ‍ The supervisor was also hesitant to have my hair redone. So the lady did redo my hair but told me " I had to cancel my next appointment because i have to redo your hair" Like, should I be grateful that you cancelled your next appointment because you did a poor job listening and working on my hair? I kept quiet and my kept cool because this day , i worked 12hrs, no sleep, tired, no lunch, I was sitting there for already 6hrs and just wanted to eat dinner and hang out with my friends. Off note, she said she cannot do the balayage that is estimated 5hrs. At this time after I spoke with the supervisor its already at 5hr mark. ‍ She did bleached my hair and recolored it. Came out just as should have been. My point is, you need to listen to your clientele. Listening is part of a good communication. Your client knows their body more than you so it is important to LISTEN. Also, you kept telling your clientele you cannot accommodate her because you don't have the time. That is just a lame excuse. Thats why appointments are made to prevent overlapping of schedule isn't it?. Even if the concierge or a different department handles your scheduling, I DOUBT you won't be aware of what time your next client will come. You as a the service provider should have vocalized to your scheduling department that 5hrs is not enough and it would not have ended up like this. I could have gone to a different salon but since we have a credit we can use here, I chose to have my hair done in here since the experience I had at the facial and massage department was great. I do not recommend their Salon department and won't be coming back for hair treatment! Service sucks! read more

Serrano Spa - Full color that was done. - Day Spas Near Me - Highland, California

Recently had a full body massage here and I couldn't be more pleased. The facility is beautiful with natural earth tones and very comfortable lounge areas. From the sauna, steam room, massage chairs, indoor pool, snacks, and much more. Checkin begins about an hour early so you may begin the winding down process. Left feeling so great and I can't wait to book another service. This is a first class spa. read more

Serrano Spa - Very relaxing and heated chairs to enjoy before your massage - Day Spas Near Me - Highland, California

Honestly, we had such a great experience for two! The Spa was super clean and spotless. The staff was very tentative and friendly. We booked our appointments on a Friday Morning and had the majority of the wet areas to ourselves. The locker rooms were well kept and the free amenities is within arm reach. I got the Nourishing Elements Pedicure service with a specialist that was fantastic. Constance is amazing, she made sure I was comfortable and offered recommendations and was an overall vibe. She was gentle and the service provided was painless! I felt my two feet on clouds. The ambience was amazing and I would definitely come back for more. Thank you to the superb staff. Five stars all around. You really made the vacation away from home quite pleasant. read more

Serrano Spa - Mountain View - Day Spas Near Me - Highland, California

My players card was charged about $250 dollars for items I purchased after my massage. Damien the manager made a mistake with my transaction and did not resolve my issues. The spa basically stole from me. Yet Damien the manager seemed to brush off my concerns and quickly shifted his attention to an older white couple who had the same issue as me but was offered more assistance and their money back. I truly felt discriminated against because of my ethnic background even though I spend hundreds of thousands of dollars here gambling as a diamond member. I sincerely hope San Manuel mission band of Indians does better in the future hiring and training their staff. I will not be returning to this establishment until my concerns are taken seriously by management. read more

Facials here have always been very relaxing, but the last it was very harsh. The technician was a hispanic female, forgot her name. I didn't have pimples or anything to extract, but she pushed the extracting too really hard on my face, as if she was taking out her anger on me. There were bumps on my face afterward and my dace looked red/agitated. She turned something that's supposed to relaxing into an aggressive experience, which is the complete opposite of what any customer would want. What a waste of money. The last three facials I had here were exceptional...it just so happens that they were caucasian females all those three times and they were extra gentle. My face was glowy those 3 times and I got many compliments. Not this time though. They're kinda shady here in that that don't disclose to you that tip is already included with the bill. Never coming back to this place unless I get one of the other aestheticians from way before; definitely not risking getting the same hispanic female from last time. I did not give the last experience one star and I added one additional star because I like the lounge and amenities. They were great. read more

I am so impressed with Casey, an esthetician at the spa, who gives me the most divine Red Carpet Facials! Her expertise and kindness keep bringing me back. Highly recommend! Also, the spa is immaculate and the customer service is top notch. read more

Me & The Wife have visited this Spa a few times and it never disappoints. Couple Massages are great, after you can sit in coed lounge for a complimentary foot soak and get smoothies, Tea, cucumber water. Coed water lounge area is really great as well, heated Lounge chairs. Men's locker room has a very nice set up. Sauna is very nice with Steam room right next to it. Super relaxing quiet. Nice shower set up with everything g you'll need to get ready for night out. It's definitely something everyone should experience at least once. read more

See all

I do my pedicures here , everyone here is very professional and everything is always so clean . All the girls that have done my pedis are very nice and polite. Many colors to choose from and the view is beautiful! The front desk are always so nice to me .Make sure to schedule ahead of time they do stay very busy all the time . read more

The spa itself is lovely. I am not happy at all though my appointment was booked on the wrong day!

The price of the pedicure and manicure was justified when you could use the spa amenities. Since they have pulled that feature, it's a huge waste of money. Not to mention the cashier at the front desk spa check-in has to be the rudest person I've EVER encountered in the 2yrs+ plus I've being staying at the hotel and coming to the spa. I'm flabbergasted someone so rude and condescending is allowed to work there. Despite this, getting a massage here is heavenly and I'm happy the rudeness of the front counter cashier hasn't ruined the vibe of the massages, yet. Perhaps some entry-level courses in customer service would be helpful. read more

I had an amazing massage on Christmas Eve. Thank you Yaamava for the $250 credit towards the spa I used it for a massage called fire and ice with Angie she was great. I got there late the traffic getting in made me run late only 1 way in and 1 way out didn't get to enjoy my full hour due to the horrible traffic situation. I also want to say how amazing Ben was talk about great customer service he offered me a foot soak, 2 smoothies, water etc no one else told me about those amenities but Ben. I wish I could have left him a nice tip but I wasn't able to withdraw any money from the atm and had no cash but next time I will, I will definitely be going back! read more

Best customer service and beautiful environment. I only used the space while my partner got a facial which seemed to be fantastic, they gifted us both little sampler bags with really good face wash and scrub + more, and just can't say enough about how clean the spaces are and professional and accommodating the staff is. My only suggestion is to dial up the temp for the dipping pool during colder season -- more like a hot tub would make sense :) read more

Haven't been in a year. Technician is great....Went in for a pedicure, no longer allowed in sauna area with that service, bummer. Was told it's because people take everything and apparently they're trying to cut costs, other than razors I'm dumbfounded on what possibly . Would have been nice to know beforehand.. Second issue when checking out, I didn't have glasses and made the announcement " I can't see" and was just told here if you want to leave gratuity, I added $20 on a $90 pedi. Come home and see 20% service charge. I called and asked who the first 20% goes to and apparently 18% to tech and 2% to helping staff. With no spa service included, who is getting tipped for helping me, that's not helping me, literally nobody did anything, water, tea, nothing..lol I guess it was the woman attendant that saw me touch a pear and not take it, ( my bad wasn't thinking ) come barreling in behind me and spike it in the trash, making my mistake obvious to the entire spa...Very disappointing .. Guess I will be going elsewhere unfortunately read more

I've been spoiled with so many things by Yaamava - amazing rooms, generous free plays, best dining options, gifts, and today was the beginning of another experience I will keep coming back for. From the minute you walk in, you will get the "luxury pampering" vibe. Place smells so good and relaxing, everyone is professional and friendly, and it's extremely clean. Alisa was the one who gave me the tour... I came in for the "Turquoise Ocean Body Ritual". Anna is amazing! She knows what she's doing, and I will recommend her to everyone who likes medium to deep massage... First they scrub and exfoliate neck to toe... Then, a full body massage... Finally, they moisturize you & wrap you like a cocoon! Wish it didn't end. Oh well, I just have to come back again (every weekend), and I am bringing different guests each time! read more

Changing my review to 2 stars due to a recent change in there policy. Apparently a manicure or pedicure aren't worth of using the spa amenities anymore. You can only use the amenities if you get a body treatment, massage or facial. Big turn down from my perspective. Sorry Serrano spa, as much I enjoy and love going there I think you're hyping the place up too much. Very disappointing, especially because a pedicure or manicure are about double the price of a nail salon. My sister booked an appointment for a pedicure this Friday weeks ago and they didn't bother to inform her of the new policy. We only found out because my cousin tried ti change her appointment to a pedicure for Friday this morning. If it was not for that my sister wouldn't have known. The person my sister spoke to on the phone apologized and told her they'd bring it up to management. But my sister decided to cancel her appointment. read more

See all

To be clear: the GOOD: 1) the spa technicians are fantastic at what they do. 2) the spa is extremely clean. The (not so) BAD: no jacuzzi inside the spa - had to go out to the pool area for that. The UGLY (terrible): a new & recent changed policy of DENYING facility access to certain spa treatments (hair & nails) WITHOUT prior notification when making appointment nor at reminder nor any sign within the facility was a terrible decision. I had a hair and color touch up appointment this past Friday Oct 6th. As usual, I came 1hour before the appt to check in and to use the steam room for some relaxation before my treatment. BAM! surprise, "we had a new policy that you don't have access to the facility". Was there any notification? NO. Was there any sign within the facility of such change? NO. I pointed out this no-forewarning notice and I already had my short with me to please make an exception. NO. I had to leave with disappointment and was very upset. Upset enough to just went back to my suite and tried to relax there (yes, I'm also a guess in a suite). During my hair service, Rose - the manager - did come by and offered me the "exception" to the policy and allow me to use the facility after my service. "Thanks Rose but No Thanks" as I gracefully declined. The mood has gone sour and why mess up a great hair service! I'll enjoy my youthful look instead. Might skip the spa experience altogether and go back to my barber - he also has a clean salon and only charges me 1/4 the price!!! read more

Amazing!! One of best massages and services we've had! The best part is that it's so close to home. Our massage therapist Jorge and Ligia were awesome and very attentive!! read more