I have visited this centre since bringing home my puppy four months ago. I have had my puppy spayed…read moreat this centre. I have been very satisfied by the quality of service. They are very well organised. The staff are very friendly. The doctors always listen and answer my many concerns regarding my puppy.

Quick summary for other pet owners: If you cannot…read moreimmediately approve hundreds or thousands of dollars in diagnostics, this clinic may refuse to continue even basic treatment -- even when the medication is already working and even when you offer to sign waivers accepting the risks. Full experience: My cat was treated here for vomiting and received a Cerenia injection. For the 24 hours after the injection he did great - he was finally eating normally and using the litter box. The following day I gave the tablet dosage this clinic instructed (1/2 tablet), and later that night he ate kibble and threw it back up. Because of that, I contacted my regular veterinarian who has treated him previously. Based on his weight (16 lbs), they confirmed the correct dose is a full 16 mg tablet, which is what has worked well for him in the past. When I gave him the full tablet, he stopped vomiting and was back on track eating again. Unfortunately, I only had half a tablet remaining, which I gave the next day. He didn't vomit but also wasn't interested in food yet. At that point I called this clinic simply asking for two additional tablets to get him through the next couple of days while he continued recovering. I explained clearly that if he wasn't better after those two days, I would proceed with further diagnostics. Instead of discussing options, I spent a long time on the phone with reception while they went back and forth to the veterinarian. The vet would not speak with me directly. Eventually I was told they would not provide even one additional tablet. This was especially frustrating because: * They had already required x-rays before allowing any treatment- the visit was $600 * The x-rays were clear and elicited no concern * The medication requested was the same medication already prescribed * My cat had already responded well to the proper dosage In other words, they were now cutting short the treatment they had already started unless I agreed to additional diagnostics like bloodwork and ultrasound that would push the cost well over $1,000. I even offered to sign consent forms and waivers accepting the risks of declining those diagnostics. That was refused. What makes this even harder to accept is that the diagnostics they were insisting on still would not definitively rule out certain issues like soft obstructions, especially considering the x-rays were already clear. So the final outcome was that my cat - who had already improved on the medication - was denied even one additional tablet to continue treatment unless I agreed to significantly more expensive testing. As a pet owner trying to help a sick animal, the experience felt rigid, dismissive, and deeply discouraging. I felt I was being looked down at for wanting to try treatment (again, which has worked in the past) before the next $600 for diagnostics that (again) cannot *definitively* rule out foreign body partial obstruction. Like a money-grab disguised as "policy". Pet owners deserve practical options and communication with the veterinarian making the decisions. Unfortunately, that was not my experience here and I'm deeply disappointed.

We usually have to go there for our cat. They have a very…read moregood selection of special food. The staff is always very polite, helpful and friendly. We always get the best service there and if you have pets, I definitely recommend this place.

I am posting pictures of my estimated costs for treatment. I'll leave it up to your judgement to…read moredecide what is fair in this scenario... I'm not intending to malign with this review, simply asking that you please consider the other options before you spend too much money here for the same result. My cat wasn't eating or drinking - and it turned out she had pancreatitis. CTPH gets one extra star because they recommended the right medication to heal my cat. When I brought my cat in and she was diagnosed, they presented me with the first bill (900$+). I then broke down in tears because I'm a server and a student, and there is no way I can afford this without going into debt...So my cat is going to die? That's basically the reaction I had. The veterinarian then said directly that if I couldn't afford veterinary fees then perhaps I should contemplate not owning animals. Then he said that he'd see what he can do about bumping the cost down. The vet returned with the second bill (380$) and again, I received the message that due to my inability to pay for all the treatments, that my cat would be getting "subpar" care (vet's words). Implicit in this statement is that, because I'm low income, I cannot properly care for my cat. I left, I treated her in a "subpar" way, and guess what: she's well again and thriving. I didn't need any of that extra stuff. For example- day hospitalization. 52$... I just had to stay an extra hour while she had tests completed. Tell me again: Which option shows more care for the cat? TL;DR the CTPH are slick, which might lead you to think that paying upwards of 1000$ per visit makes you a good and caring pet owner. Almost a year later - I've been going to The Mill Creek Animal hospital for my pet's needs (two cats and two visits so far) and they have been outstanding in terms of integrity, cost, and compassion. I waited to post this negative review because I still didn't know what an honest veterinarian looked like in Edmonton. Please consider the other options before you spend too much money here for the same result. Even just call on the phone and compare prices, you'll see.

So glad i came here! Zeus was in poor health when we found him. My regular vet ran a bunch of…read moreexpensive tests and found nothing. I looked around, but no one seemed to want to help us, so I came here on the recommendation from a friend. Finally, some solutions, and at prices we can afford. The staff were excellent, and Dr. West is a fantastic listener, and he just put us at ease. The parking is terrible, but I'll just show up earlier to get a space. It's worth the trip.

The clinic isn't open on Saturday and I can't confirm the cost of the surgery. However, it's likely…read moreclose to $500 which I think is too high of a cost with high inflation.

I am pleased with this veterinary operation. They served me and my little doggie Koko very quickly…read moreand treated us very well, we were not just a paying customer, our feelings mattered. I had been to other clinics and none of those clinics gave me the advice needed to deal with the anal gland problem that my 12 year old fur baby was suffering with. They gave the advice of a change in diet and that solved he issue.

Great costumer service, very friendly, clean facility. Open 6 days a week, with Saturday being a…read moreshorter day.

I have been a customer of crestwood vet for many years, mostly seeing Dr. Todd Scott…read more My animals are rescues - both cats and dogs. Our latest additions are 2 kittens, along with our 2 elderly dogs. We trust Dr. Scott implicitly for the most remarkable compassionate care, with a good dose of dry humour mixed in! He has never recommended any treatment that was not necessary. He just knows what is best for the animal in any given situation. We love our pets, and take comfort knowing that they have the best care possible.

I can't say enough good things about Crestwood Vet, especially Dr. Doug Heffelfinger. He is so…read morecompassionate and caring, he really makes sure that your animal is happy, healthy, and comfortable. We had to find a new vet clinic and figure out what my dog was allergic to, as well as a few other health issues. Dr. Doug really works with you and your pet as a team. His main goal is the welfare of your fur babies. I've had great experiences with the other veterinarians as well. I will never bring my animals anywhere else! Shoutout to the vet receptionists too - so kind and the absolute hardest workers. They deserve a raise. PS - Milo the Boston Pug gives his love and sloppy kisses!

In July, I took my female cat to the clinic for a spaying procedure. I had previously taken my male…read morecat there and had a great experience, so I expected the same this time. However, before the surgery, the doctor handled my cat poorly, making her fearful and jumpy. He almost slammed the cage door onto her paw and mishandled her. During the surgery, concerns arose when they found kittens inside her. The doctor called and asked if they should proceed; we declined. When I picked her up later, the staff informed me about the situation and mentioned that an "x-ray" had shown 5 kittens, with one being stillborn. Upon seeing her shaved belly after the surgery, it was clear her nipples were enlarged, indicating potential pregnancy. Shouldn't they have taken steps to confirm her pregnancy before surgery? It seemed like they were more interested in making money. My cat suffered, and I'm upset and feel guilty about what happened. Last night, she gave birth to 3 kittens, with the first one born around midnight and the other two a couple of hours later. Luna and her kittens seem fine now. It's currently 9:16 am, and it's been 6 hours without any more kittens appearing. When I called the clinic, the person on the phone stuttered and told me there was no x-ray done. They noticed 4 kittens in Luna's belly, not 5. I'm furious and disappointed. When I asked if I should bring her in for help, the clinic worker wasn't helpful and gave me a list of ERs to call. I tried each one, but none could take us in. I'm extremely upset with this situation and would only recommend this place with female doctors, not the male doctor who mishandled my cat. I've been awake for 24 hours, and I'm feeling overwhelmed and upset.

It's been a very long time since I've had to have a pet spayed (last several cats were purebreads…read moreand came to us already neutered). Anyways, I originally booked through my regular vet clinic and was quoted between $500-$600 (I don't recall the exact number). Decided to do some research, not specifically related to a cheaper fee but just figured that who better to do the surgery than a spay clinic when they do these surgeries all day/every day and are likely to be much more experienced at them. I read the reviews and was pleasantly surprised, especially since I'm located on the north side, this location is excellent for me. I called in to book, there was a several week wait but I was able to pre-book. Left my $50 booking deposit which I was a little leary of but everything worked out great. Bella's (cat) spay went perfectly well. Her incisions were minimal and neat and tidy. She was back to her self the very next morning and didn't seem bothered by her surgery at all. We paid $325 in total which included her pre-surgery blood work (optional), IV fluids during surgery (optional but suggested), pain meds during surgery plus after surgery pain meds (2 days worth, again optional but recommended). I opted out of getting the cone. We decided to buy one at Pet Smart which we will now return as it wasn't needed as Bella was really good about licking (to be honest, they did such a great job with the surgery, there were no exposed stitches or anything for her to chew or pull on anyways). All in all, we're extremely impressed with the surgery, how well Bella has done. We did keep her in our master bedroom for 1 week post op to reduce her movements but she was hopping up on our bed and night table and getting around just fine on the morning of day 2. You'd never know she had a major surgery other than for a few hours after the surgery she was pretty wobbly and groggy. We saved a nice chunk of money, but most importantly, she got great care and did so much better than I remember my last female cat doing (incision was massive in that day and age). Really pleased with this clinic, they called to give us an update on the day of her surgery, we picked her up earlier than expected, we even spoke with the Vet because we called with a few questions about her blood work, the vet answered all of my questions and put my mind at ease that all was good with her bloodwork. Received a follow up call 3 days post-op to check on how Bella was doing and how her incision looked. I highly recommend this clinic. They were great to deal with every step of the way and the prices were much more reasonable than our regular vet clinics price. Also, FYI Bella was approx. 7 months old at the time of her spay surgery, if this helps anyone else. It was suggested (by our regular vet clinic) that we do it before the springtime when cat's typically go into heat, but not earlier than 6 months of age.

Dr Sarah Brayden treated my dog Teddy she is so informed very kind and compassionate she was…read moreamazing I would recommend her 5 stars

Dr. Bear is by far the best vet my family has taken our pets to and our animals lived to the…read morefullest because of her, I believe! For over twenty years we've been going to her; not only being very friendly and great with our pets, but very knowledgeable and thorough. The girls at the desk are always splendid and helpful and I'm happy the new renovations have turned out so well! I seriously swear by these people. From when I was a little kid bringing in my kitten to now an adult. An adult who lives all the way out in St Albert and fully willing to drive down just to take my old cat (same kitten even!) to see Dr. Bear. Best vet in town~!

I've taken my pup to Edmonton Holistic Veterinary Clinic for puppy shots accompanied by routine…read moreexams a few times and so far I have no complaints. Zelda seemed anxious her first appointment (which she is when she first enters any new space), but quickly wanted to go home with every staff member who offered her treats (even after they gave her shots). She's seen both Dr. McLachlan and Dr. Knapp-Miller. All of the staff seem to genuinely care about animals and I always appreciate a good balance between holistic and western medicine. Because of COVID-19 restrictions, I've only been in with Zelda for her appointments once and the space seemed clean, calm and spacious. The comments and questions let me know the staff are getting to know Zelda and trying to get to the root of potential issues (like my sweet girl being disgusting and eating her poop) rather than just treating the symptoms. I had new pet owner worries between appointments and it was nice to get to speak to a vet tech between appointments to let me know when to worry and when something just seemed like normal puppy stuff.

Was referred to Edmonton holistic when my oldest cat got sick after her companion of 18 years…read morepassed away a few days earlier. Their comfort and care during the last 7 weeks of her life is something I've eternally grateful for. After the many weeks of alternative pet care including herbal formulas as well as traditional methods and the use of acupuncture, my best friend of 19 years was put down. She simply did not want to be a lone cat of the house any longer. the last moments were quite well handled. We were led into a room that had been lovingly prepared, lit with a candle and aromatherapy. We were allowed to settle in and then have as much time as we wanted after the end of life procedure. We were not rushed and I felt like I could spend as much time as I wanted after she was gone. I really appreciated that. I realize I've said nearly nothing about their actual care, but just how we experienced the last moment but if I can relay to you their caring and understanding, then I hope I've done that. I never really knew there were holistic animal care options with my first cat, and I'll do whatever I can share this business and these people with whomever i can.

We received excellent end of life care for our dog Oscar. Staff were very pleasant and…read morecompassionate. Veterinarians were caring, followed up with phone calls and demonstrated excellent clinical skills and clinical acumen when assessing our dog and providing recommendations. We are very grateful for the care provided to our furry friend. My compliments to Dr. Tam who provided internal medicine consultation and recommendations with excellent follow up. Dr. Baxter was very helpful in assessing the condition of our dog and helped us make the decision to proceed with end of life care but left the final decision to us. I would recommend this clinic highly. The care is expensive but you pay for their expertise in assessing and treating your pet. Consider purchasing pet insurance. I appreciate the fact that they are always open and available with very short wait times. Dr. Tom Ranieri (family physician)

Had to rush our 10 mth.old puppy in on a Sunday evening. When we arrived, they were right there…read morewith a gurney, & a vet assistan, assisting with our dog. With in seconds they rushed to the back room. Made us feel that our pet was getting the best care. Kept us up dated every minute. we can't say enough good things about this business. Highly recommend.

I brought my dog in for a check up and shots, all was well very friendly staff…read more I was told to bring her back in 3 weeks for her booster, when I paid I was charged for the booster AND another check up, to pay for 2 check ups in 3 weeks seems unfair. Terry W.

This clinic has been amazing to our family and our pups since we moved here last April. We went…read morethrough a rough period with our geriatric dog, and all of the staff were incredibly kind and supportive. Dr. Nick went as far as providing a home visit for our dog, who was having cardiac issues. When we had to put our oldest dog down due to end of life medical issues, the staff made this process very straightforward yet still provided an incredible level of care and support. While this was heartbreaking for us, I was blown away by the kindness and empathy displayed by their entire team.