They are prompt, cost effective, sensitive, and pay attention to their clients needs. (Says much!)…read more I have had 2 long lived pets (14-15 yrs) and have lived in both Canada and in the USA. Shopping for a vet is easy - a great veterinarian like Erin Ridge is a gift. They have been my monthly vet clinic for allergy shots, annual exams and more since I returned to Canada 1.5 yrs ago with a 13 yr old dog needing allergy shots. The eventual came, and they were completely reasonable with costs, reality, cremation and the remains. They are highly recommended!

Recently transferred to Erin Ridge Vet, on a recommendation by a friend. So happy I did!…read more My 12.5 years old miniature schnauzer has been suffering from some major issues and the care I have received by Dr. Lausier, Dr. Dodd and all the vet assistants has been nothing short of spectacular! From making me feel comfortable about all the treatment options (based on budget) and follow-up care, it is clear that everyone at Erin Ridge really care about your pet. Plus, Dr. Dodd also brings Chinese Veterinarian medicine to the table - SUPER interesting! The vet clinic is clean - washrooms and coffee are available if you have to wait...although to date I don't think I've had to sit once before being admitted to an exam room. Prices are far more competitive than my previous clinic. An exam fee is ~$80. Would strongly recommend to anyone looking for compassionate vet services that don't feel like you're being ripped off.

Profit over integrity…read more The reception staff are lovely and one of the vets I have met genuinely seems to have well being of my pet as a priority. That being said, I have completely lost confidence in the integrity of this clinic. In my experience, my presence is seen as an opportunity to exploit my pets well being to fabricate as many reasons as possible to extract money from me. Thankfully my pet is very healthy and has only minor issues but even those were blown out of proportion and cost hundreds upon hundreds of dollars each for treatments that did not work. Both times, I resorted to talking to other pet owners who informed me of over the counter treatments that cost under $10 and worked with a few days. Sadly this seems to be characteristic in the companion animal veterinarian industry so good luck finding somewhere better.

Brought my cat in for a health exam. Booking him in was really simple and the lady I talked to on…read morethe phone was incredibly helpful. We arrived for our appointment and were taken in right away. Super friendly staff all around. All our needs were met and they were kind and knowledgeable. They took great care of my cat and he enjoyed the visit too. The environment was very clean and open. They had cleaned the room prior to our appointment which was great. We were there for about an hour and got exactly what we needed.

Red Willow is place where you can go if you want excellent service and expertise for your pet. Both…read moremy sisters and I go to Dr. Bob for treatment of our dogs. He is extremely knowledgeable and explores every aspect of your pet's healthcare issue. His explanations often give you multiple choices of treatment so that you are able to make an informed decision on how you would like to proceed. I also like the fact that there is no pressure or guilt involved in your decision. He is truly compassionate and gentle in performing any procedure that may arise. Thanks Dr. Bob and staff for always giving it your all!

How do you review a vet? I mean first off the office is always nice and clean. So that is great in…read morea healthcare facility. The staff are all very friendly and knowledgable. Them being open late on Wednesdays is super helpful for people who work weekdays. Dr. Bob is great. Answers any questions, looks after our dog perfectly. I would say to anyone in St. Albert looking for a vet, give this place a go!

I have visited this centre since bringing home my puppy four months ago. I have had my puppy spayed…read moreat this centre. I have been very satisfied by the quality of service. They are very well organised. The staff are very friendly. The doctors always listen and answer my many concerns regarding my puppy.

Quick summary for other pet owners: If you cannot…read moreimmediately approve hundreds or thousands of dollars in diagnostics, this clinic may refuse to continue even basic treatment -- even when the medication is already working and even when you offer to sign waivers accepting the risks. Full experience: My cat was treated here for vomiting and received a Cerenia injection. For the 24 hours after the injection he did great - he was finally eating normally and using the litter box. The following day I gave the tablet dosage this clinic instructed (1/2 tablet), and later that night he ate kibble and threw it back up. Because of that, I contacted my regular veterinarian who has treated him previously. Based on his weight (16 lbs), they confirmed the correct dose is a full 16 mg tablet, which is what has worked well for him in the past. When I gave him the full tablet, he stopped vomiting and was back on track eating again. Unfortunately, I only had half a tablet remaining, which I gave the next day. He didn't vomit but also wasn't interested in food yet. At that point I called this clinic simply asking for two additional tablets to get him through the next couple of days while he continued recovering. I explained clearly that if he wasn't better after those two days, I would proceed with further diagnostics. Instead of discussing options, I spent a long time on the phone with reception while they went back and forth to the veterinarian. The vet would not speak with me directly. Eventually I was told they would not provide even one additional tablet. This was especially frustrating because: * They had already required x-rays before allowing any treatment- the visit was $600 * The x-rays were clear and elicited no concern * The medication requested was the same medication already prescribed * My cat had already responded well to the proper dosage In other words, they were now cutting short the treatment they had already started unless I agreed to additional diagnostics like bloodwork and ultrasound that would push the cost well over $1,000. I even offered to sign consent forms and waivers accepting the risks of declining those diagnostics. That was refused. What makes this even harder to accept is that the diagnostics they were insisting on still would not definitively rule out certain issues like soft obstructions, especially considering the x-rays were already clear. So the final outcome was that my cat - who had already improved on the medication - was denied even one additional tablet to continue treatment unless I agreed to significantly more expensive testing. As a pet owner trying to help a sick animal, the experience felt rigid, dismissive, and deeply discouraging. I felt I was being looked down at for wanting to try treatment (again, which has worked in the past) before the next $600 for diagnostics that (again) cannot *definitively* rule out foreign body partial obstruction. Like a money-grab disguised as "policy". Pet owners deserve practical options and communication with the veterinarian making the decisions. Unfortunately, that was not my experience here and I'm deeply disappointed.

My cats were treated with kit gloves. I will always recamend this clinic. Best Vet's anywhere.read more

Took my dog multiple times over course of 6 months for a couple issues. First issue they told me my…read moredog would never get better unless they had a surgery etc 2nd they shrugged and just passed it off as age. I took her emergency vet clinic and they had 1st issue clear in 3 days. And the 2nd was actually untreated knee injury!!!!! The new vet almost cried and some damage is not reversible :( but on road to recovery.

This veterinary clinic was great from the first time I called and walked in. I've seen doctor Amy…read moreKachurowski plenty of times in the last year for infections in the ears and paws, and weight management. She is so patient with my very excitable dog, and informs me of every possible option for medication/future procedures and potential recurring problems. The assistants and receptionists are also very nice and make for a great overall experience.

The receptionist was nice. I don't feel that the vet likes pets, just a job! She wanted to do blood…read moretests and a xray instead of seeing if the pills would work. I think that they are just about the money! I was waiting for an estimate for a teeth cleaning and I heard a woman say thst a test was done thst she hadn't asked for! Not a good experience!

Absolutely appalling treatment from a long-trusted clinic…read more I've been a loyal client at Oxford Vet for over 7 years and never imagined I'd be writing a review like this. We brought our dog in for a laceration repair, paid nearly $1000 for the procedure, and followed their instructions to the letter--including returning a week later for stitch removal. Within an hour of leaving the clinic, the wound reopened. We brought our dog back immediately, worried and looking for help. Instead, the male veterinarian came out with an aggressive, condescending attitude. He instantly blamed us, accusing us of not properly monitoring our dog and insisting we must have let him lick the wound--despite the fact that our dog had his cone on at all times and was closely supervised. When I expressed concern, he snapped that he "won't tolerate me taking it personally" and told me I was welcome to take my dog elsewhere. This was after I had just paid him $1000 and my dog was now in pain again. Only after insisting he take responsibility did he agree to re-sedate and re-stitch the wound--then told me I would not be welcome back to the clinic. There was no empathy, no reassurance--only arrogance, defensiveness, and blatant disrespect. He even said I was "making a big deal out of nothing," as if my pet's ongoing pain was irrelevant. His tone was hostile, and his body language was confrontational, as though daring me to challenge his "20 years of experience." Sadly, after this experience, I read other reviews and realized I'm far from the first person to be treated this way. Multiple customers have reported this same vet's aggressive, rude behavior and complete lack of bedside manner. The front desk staff at Oxford have always been wonderful, and my past experiences were positive--but this incident was deeply upsetting and unacceptable. I won't ever return, and I strongly urge others to read the negative reviews and think twice before trusting this clinic with their beloved pets

So glad i came here! Zeus was in poor health when we found him. My regular vet ran a bunch of…read moreexpensive tests and found nothing. I looked around, but no one seemed to want to help us, so I came here on the recommendation from a friend. Finally, some solutions, and at prices we can afford. The staff were excellent, and Dr. West is a fantastic listener, and he just put us at ease. The parking is terrible, but I'll just show up earlier to get a space. It's worth the trip.

The clinic isn't open on Saturday and I can't confirm the cost of the surgery. However, it's likely…read moreclose to $500 which I think is too high of a cost with high inflation.

Exclusively Cats has been the best place for our Cat; better than anywhere else. Excellent…read morefacility, tones of toys / ramps / climbing available. Easy to get to and fair prices. We've used Exclusively Cats many times over the years and feel 100% confident leaving our cat there without any concern. Thanks from us & Elmo

I am writing this review just to make people aware of this business. Be cautious about what this…read morecompany promises to do because they do NOT follow through on the services/care they say they will provide for your pet. I had my cat boarded here in August of 2012. The owner, Marilyn, was very helpful and friendly during communication before I had my cat boarded there. Unfortunately, it seems as if as soon as she had my business, she didn't feel the need to follow through on what she said she was going to do. She said she would put my pet in a room with a window (which she did not do). She also said my cat would be able to go outside with the other cats up to eight hours a day. Since my cat is an indoor/outdoor cat who thrives with being outside, this was the only reason I boarded him here. She also said if he was shy around the other cats she would let him outside on his own at night. Marilyn also said she would give me 'regular updates' about how my cat was doing. None of these things were followed through on. When questioned, she would not admit that she had promised these things (even though I have emails proving the opposite) and claimed that my cat was 'too anxious' and 'untrusting' and therefore would not be allowed outside. I believe that she did not show him any affection or one on one attention and he was neglected and left in a room by himself for two weeks. For a very social cat, this would be very difficult. Anyway, just wanted to let people know to be careful with this business. It seems like they are too busy to give the animals the proper care and attention they deserve and that their customers are paying for.

I brought my dog in for a check up and shots, all was well very friendly staff…read more I was told to bring her back in 3 weeks for her booster, when I paid I was charged for the booster AND another check up, to pay for 2 check ups in 3 weeks seems unfair. Terry W.

This clinic has been amazing to our family and our pups since we moved here last April. We went…read morethrough a rough period with our geriatric dog, and all of the staff were incredibly kind and supportive. Dr. Nick went as far as providing a home visit for our dog, who was having cardiac issues. When we had to put our oldest dog down due to end of life medical issues, the staff made this process very straightforward yet still provided an incredible level of care and support. While this was heartbreaking for us, I was blown away by the kindness and empathy displayed by their entire team.