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    Serenity Nails and Spa

    5.0 (1 review)

    Services - Serenity Nails and Spa

    Manicure

    Manicure and pedicure

    Nail fill-in

    Serenity Nails and Spa Photos

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    1 year ago

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    Sugar Polish Nail Bar

    Sugar Polish Nail Bar

    4.0(8 reviews)
    1.9 mi

    I always want to try out a nail place a few times before reviewing, so I feel like I can leave a…read morefair review. Each time I've been over here I am super happy with my nails and how nice everyone is! The place is clean and modern, and everyone is so friendly. I love that you have the ability to request a certain tech when you check in on the iPad. Ava did my nails tonight and I will absolutely be requesting her again! She listened to my requests, was definitely a perfectionist (in a good way!), and gave me perfect nails. I also thought the prices were reasonable; I was able to tip a pretty good percentage and still not exceed my budget.

    I had an extremely upsetting experience at this establishment that I feel needs to be addressed…read more When I walked in, no one greeted me. I stood at the counter for about 10 minutes, and not a single employee acknowledged my presence or attempted to assist me. However, they did all see me walk through the door. .Shortly after, two Caucasian women entered the salon and were immediately greeted. A man even came out from the back, walked directly past me without saying a word, and went straight to help them--even though I was standing in front of them and they arrived 10 minutes after I did. Please note, I am a Black American. At that point, I calmly asked him why I was being ignored as if I were invisible. He had no explanation. The way I was treated was deeply disrespectful and felt like racial discrimination. No customer should be made to feel overlooked or less important. Based on this experience, I will not be supporting this establishment and I will not recommend to others. I will also be contacting the BBB to share my experience.

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    Sugar Polish Nail Bar
    Sugar Polish Nail Bar
    Sugar Polish Nail Bar

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    The Nail Lab

    The Nail Lab

    4.0(5 reviews)
    3.9 mi

    My girls and I made reservations for gel mani/pedi services. They were quite busy when we arrived…read morebut they were able to honor our appointment time. One thing that I actually require from a nail salon is that if I book a mani/pedi I expect the services to happen at the same time. I was fortunate enough to experience that treatment today but my daughters did not. It wasn't necessarily a problem but something I would be aware of in the future. Having said that I felt the service was excellent. There were multiple women in there requesting special designs with pics and the staff was very careful to listen and proceed. My daughters and I did not require special designs but we were each very happy with the results and services we received! I appreciated the care that my technician took with my nails and the final results were great! The only "complaint" I might address is the lack of ambiance and decor. The salon appeared clean and tidy but it came across as a little bare and uninviting. One MAJOR shoutout is that I saw on multiple occasions the patrons were provided a stylus (?) to use with their phones while their nails were soaking. That is what I consider great customer service!! Overall I was pleasantly impressed with the nail lab today!

    This was my first and last visit to this nail salon. While the gel manicure was excellent, the…read morepedicure was a joke. The pedicurist obviously did not want to work today. I do not wear polish on my toes, but she still only took a little under 5 minutes to give me a full pedicure, for the "classic" pedicure (#2) for $36; she didn't file, trim or even attempt to cut my toe nails. She barely touched the cuticles at the base of the nail only. She didn't scrape my heels or sides of my feet. She did a quick 1-minute massage with the cream on the calves of my legs only. Nothing on the feet. I questioned her and she said, that's what you paid for. The flyer showed much more for the $36. She needs to find another job in another line of business. I will NOT, repeat...will NOT return.

    Photos
    The Nail Lab
    The Nail Lab
    The Nail Lab - My nails!

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    My nails!

    Serenity Nails and Spa - othersalons - Updated October 2026

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