Great value to for the half day spa package !…read more I was so happy to work with Kevin . He was so caring and ensured I felt comfortable through out the massage . I would highly recommend !! Plus he is a licensed message therapist, so I felt confident with his skills . Jennifer gave a great facial and provided wonderful tips to limit my acne flair ups. I felt pampered and cared for ! Would come back on my next trip

I came here for my birthday and received the mini package. The service was excellent and the prices…read moreare very reasonable. I'll definitely be back. The atmosphere is so calming.

Enjoy them for Botox, they keep it very natural. Prices are comparable to other places in the area…read more Staff is very friendly. Wish they had online booking and appointment management available...

i had a BBL and Moxi treatment for the first time yesterday. Sara and Casey were wonderful! They…read moreexplained each procedure step by step and provided a very reassuring and calming atmosphere. I felt perfectly relaxed throughout. They also answered all my questions. Marissa and Sonia are always so welcoming too. Numa is an amazing med spa! Dana B

Shuga is the best! PERIODT! No one else can get my feet right and the vibe here is spot on. She…read moreknows exactly what my feet need always in all ways!

Had my first 90 minute appointment here today. Best pedicure I've had in years!…read more Be prepared: this is not like a regular nail salon, it's so much better. You'll be the only client and you'll get undivided attention. She is very knowledgeable and very thorough with every process. Worth every penny! I respect the fact that you pay when you make the appointment: shows that she values her time!

I loved the Spa at the Four Seasons Hotel in Baltimore. It's beautiful and very relaxing. The staff…read moreare kind and helpful and they were celebratory when they found out we had just gotten engaged at the hotel. My attendant was awesome and I felt very welcomed. My favorite part is the vitality pool, heated stone chairs, sauna, and lounge. It was great to relax with those amenities. Everything was extremely clean. The vitality pool/sauna area is separated by gender and clothing optional. However, phones are allowed, and while it is fine to have one in a robe pocket, phones should not be out when others are around, especially in an area like that. But that is allowed, so be wary. Our massages were fine, but nothing we would rush back to or pay for again. I'd want to try a body scrub or wrap, my typical spa service. I'd also love to visit in warmer weather and use the outdoor pool. I am very much looking forward to returning.

Omg I would give -1 stars if I could. My husband had to go…read moreout of town for a funeral and wanted to plan something special for me for Mother's Day. He doesn't know anything about spas or pricing, so he called over to the four seasons. All they had available was a 20 min hydrofacial (bc it's a busy day, duh). The issue is that they charged THREE HUNDRED AND SEVENTY FIVE DOLLARS (yes, you read that right - $375) for a 20-MINUTE hydrofacial. Aka someone rubbed lotion on my face for 13 minutes. when I inquired about this very exorbitant bill, they said - this was the price agreed upon via email, according to our dynamic pricing. (In a very rude, snide tone, with a fake smile). I called my husband who said - yes, I agreed to that, but I was told you would have access to very nice amenities for several hours. LOL! Very nice? Yes, I know the four seasons name SHOULD have very nice amenities. This locker room was so small and so crowded that I couldn't even walk 1 step without bumping into someone. The person giving us a tour kept apologizing for how messy it was ("sorry, it's a really busy weekend for us") - no towels out, etc. there is a small hot tub - sorry, that's not exactly novel. There are two lounging areas. One with three chairs that look out onto... nothing, just a window with frosted glass that you can't see through. Six lounging chairs, and one small table outside that does have a nice view. (This is the only view in the entire spa). They have a small sauna room also. Nothing out of the ordinary, and not up to expectations for what is supposed to be a four seasons spa. On top of that, every single person in that spa was sitting/lying scrolling on their phones. In what world are phones allowed in a spa, let alone in a "clothing optional" hot tub room??! So I paid four hundred dollars for 13 mins of a facial massage (which WAS nice) and then sat outside at a random table for an hour. left quickly because there wasn't anything else to do to kill time. I just cannot believe that a place can charge that much for a service. Totally inappropriate, waste of money, do not recommend.

Regina was an absolute delight. Her studio is incredibly cozy, welcoming, and beautifully…read moredecorated, you can tell she puts real care into every detail and truly prioritizes her clients' comfort and satisfaction. I'll 100% be booking with Regina again.

Great massage and facial package (Queen package). Highly recommend for exceptional service and…read moreincredibly high quality procedures.

I started going here after I moved to the area and it's always a great experience. The place is so…read moreclean and the staff is always very friendly. Beth always does exactly what I ask for with my hair and I have no complaints! Also, the coffee drinks are delicious :). Highly recommend this place!

Been going there on and off for over a year. The haircuts themselves were nothing special. A basic…read moretrim is $75. If you cancel within 24 hrs they charge you the entire amount of the service you didn't get. I had to switch an appointment at the last minute last Saturday. It was a long story and entirely my fault. While the front desk girl was nice and polite the stylist gave me the stink face the entire time. Would not crack a smile once, and the vibes eminating off of her were hostile at best. I understand she was disappointed to lose a slot on a Saturday but she should not be sitting near the front desk if she can't control her face. After a horrible week I decided to eat the charge because the thought of having her near my hair was enough to make me never want to go back.

I'm new to MD and was very pleased with my massage from Carrie. I was looking for a new massage…read moreplace and this, the first place I tried, fit the bill and I don't think I even need to shop around for comparison. I don't get massages all that often, maybe 2x/year, but it's nice to know that I have a reliable and satisfying spa now. The massage was gentle (which is what I was going for) and relaxing. There was a brief period when we could hear the people in the room next door which was distracting but fortunately very brief. They offer package deals which I will consider once I'm contemplating my next visit.

I was in some serious pain when I decided to out of blue get a message. This place is my new…read morefavorite place in the world! Booking my appointment was super easy and the owner was very helpful and offered treatments for my neck pain. The spa is clean, warm, inviting, and pretty! I could barely tell I was in a strip mall. When I came in I was greeted nicely and given water and a heat wrap for my painful neck. The masseuse was very personable and welcoming. I really enjoyed my hour long session, in which I finally able to relax and clear my head something you can't put a price on. I will say this place was actually very reasonable and I will be back!

The process to redeem the gift certificate is not clear and there is a lot of text communication,…read morewhich I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space.

TL;DR: Don't buy a gift certificate/card from this place…read more Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time.

Scheduled a 60 min new client facial with Taylor and WOW!! She is amazing. Upon walking in I was…read moregreeted by the front desk and she was very nice and directed me to the restrooms/waiting room. They send out client forms and they were easy to fill out before hand. 5 minutes before my appointment, Taylor came and introduced herself. We walked back to the room and she sat me down and discussed my concerns, in-take paper work, and my overall skincare routine. During the facial she explained throughout what she was doing and it was one of the most relaxing facials I have ever had. I generally get facials done at my local med spa, however I will definitely incorporate Oja's into my routine. She addressed all my concerns such as acne and hyperpigmentation. The massage she gave during and the hand/feet masks were a fantastic touch. Afterwards, she went over all that she did and also what product she used. I was thoroughly impressed by how clean, organized, the customer service, and etc. 10/10 in service, ambiance, and overall value.

Saw an older woman with short hair. I asked for 60 minutes back and glutes only. She spent half…read morethe massage on shoulders and arms. When I turned over she started on arms again. I interrupted her to actually touch my back. She did my back, never touch my glutes. And when I asked her why, she said I needed to relax. And to stop lifting my heavy purse. I came there to relax..... I came for specific areas. You can't just do what you want. You can't just give massages that disregard what the client asked for. Terrible experience

I highly recommend this service for Thai and Swedish massage. Wandee is wonderful. I have been…read moregoing to her for years--usually knotted up, yet she manages to iron out all my kinks. She is strong, so if there's too much pressure, tell her; she will adjust. She is perceptive about my body, whether it feels tight or loose, and does the treatment it calls for. I cannot do without my monthly massages! Wandee is a jewel!

I've started receiving massages after tight muscles hut me from a weight loss journey. I sat down…read morefor a consultation with Corlissa and she alerted me that all the symptoms I have been experiencing are due to my muscles. She WOW'd me as she told me what she would do and I was very impressed of her knowledge. She is humble, soft-spoken, and her atmosphere and aura is relaxing. You can book and alter on her website which makes things very easy. I adore my massages from her and always look forward to my next one.