My cat died late on a Sunday night. Cremation came up as an idea instead of burying her or waiting until the vet opened. An internet search came up with Serenity. We called and the man who answered was polite, courteous and respectful. Being that it was a pet and not a human I was relieved to not feel like a second rate customer. He met us within half an hour at the funeral home, they offer at home pickup if you need. The location was clean and professional. I went with the basic cherrywood box and was very satisfied with the box and personalized engraving. I am glad that I have a keepsake of her and that it was an easy relaxed process with Serenity. read more