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    Serenity Computers

    5.0 (2 reviews)
    Closed 10:00 am - 9:00 pm

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    Response time

    9 hours

    Response rate

    100%

    Services - Serenity Computers

    Desktop computer body repair

    Desktop computer support

    Device support or repair

    4 More Services

    Telecom or network services

    Remote access services

    Laptop body repair

    Mobile phone body repair

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    Recommended Reviews - Serenity Computers

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    Ask the Community - Serenity Computers

    Seventh Wall - Picture Day: Sneaky shot!

    Seventh Wall

    (9 reviews)

    Like most computer users, I have just enough info to be dangerous. But when my PC got the Blue…read moreScreen of Death, I froze. I had no idea how to fix it, and like many people, my PC is my work, is my PC. When I called, not only did I get a live person, but a friendly person, someone who felt my panic, and told me exactly what to do. When I arrived 20 minutes later, my computer was out of the bag, plugged in and being diagnosed before I could even finish explaining what had happened. And rather than sell me things I didn't need, I got advice to scrap the computer and upgrade. No money was to be made with that advice-and I was hooked. Marty's infectious excitement about computers, how they work and what vexes them is awesome. I found myself wanting to know more than I already did. In the end, I scared up an old PC and brought it back in to have the old hard drive copied over, clean up and optimized. It was all done in record time, by local guys who know their stuff...isn't that what we all say we really want in good service? There is no way I would go anywhere else. And when I buy my next laptop, I won't take it out of the box until I bring it to these guys to tweak. QuickFix is the kind of place you hope exists. There's loads of free parking, their fees are upfront and simple, and their disposition is straight-forward and congenial, without an air of making you feel like a loser for mistakes you might have made.

    I have used QuickFix as the virtual IT department for my small business for 4 years and they have…read morealways provided fabulous service and have never disappointed me. Jim

    Fruit Fixed Charlottesville - The first "repair"

    Fruit Fixed Charlottesville

    (33 reviews)

    I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

    UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere

    Serenity Computers - itservices - Updated May 2026

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