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Serenity Cleaning Solutions

4.4 (7 reviews)
Closed • 5:30 am - 6:00 pm

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Response time

5 hours

Response rate

100%

Services - Serenity Cleaning Solutions

Commercial deep cleaning

Commercial move-in or move-out cleaning

Commercial standard cleaning

6 More Services

Deep cleaning

Maid services

Move-in or move-out cleaning

Regular home cleaning

Janitorial services

Post-construction cleaning

Serenity Cleaning Solutions Photos

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Recommended Reviews - Serenity Cleaning Solutions

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3 years ago

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Eco Happy Maids - House cleaning

Eco Happy Maids

(233 reviews)

CBD, Northwest

Always very communicative, and flexible. Very prompt, and helpful when asking for specific deep…read moreclean items.

To quote 'Guy', this company loves honest reviews. Even if my review is 1 star it will still give…read morethem volume and flow. So here is my honest review: You would be better served using another company that operates with honesty and integrity! Filled out the project request for a move in/move out cleaning service on Yelp and listed the MAX number of bedrooms and bathrooms (4 or more) allowed on the survey. Photo included. I received an estimated quote (NO specifics were provided with the quote) and a follow up message asking if I needed appliances cleaned.  I specified the number of appliances and confirmed the date and time for service. The day of service I received a message with a higher than estimated cost (no cost breakdown was provided) and instructions to prepay. Towards the end of the service, I received a call asking me to check the work that had been completed and see if I needed anything else. It was at this time that I noticed one of the appliances that I had put in my original request (I showed the cleaners my text and later sent a screenshot to the company) was not completed. As the team was taking care of this, I started receiving messages from someone named 'Guy'. Guy tells me that I have to pay more for the additional appliance. Since I already paid more than the estimated quote, I didn't agree with this.  Then Guy tells me that my estimated quote was for a 4/4 bed/bath home followed by a screenshot of my Zillow home estimate showing 4 beds and 5 baths. When I put my information into YELP I put in the max bed/baths allowed. I reiterated this during our phone call. Now if the company's practice is to pull up Zillow home estimates, this should have been done BEFORE you sent me the amount due on the morning of service. PERIOD! YOU should have specified the number of beds/baths the estimated quote covered which would have given ME the opportunity to correct it if needed. This should not be used as an EXTORTION tactic to get more money at the end. Nor should this be used as an attempt to appear as though you gave me some kind of concession on the service. Nothing I've said in this review is inaccurate. Use the same approach you use with scammers when they try to 'continue the conversation' and keep you texting or on a call. Hang up and block. Overall, bad business practices. Hope this helps!

Serenity Cleaning Solutions - homecleaning - Updated May 2026

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