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    Serene Oasis

    5.0 (1 review)

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    1 year ago

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    Landmark Vacation Rentals

    Landmark Vacation Rentals

    1.0(2 reviews)
    12.6 km

    I am writing this review to share my experience with Landmark Vacation Rentals and Alana Malechuk,…read morewhich has been extremely disappointing. On Wednesday, September 24, 2025 at 9:52 PM, I reserved a vacation rental through Landmark Vacations LLC for the dates August 29, 2026 - September 5, 2026. My credit card was processed the following morning on Thursday, September 25, 2025 at 11:17 AM, for a total of $7,067.44. Unfortunately, the dates did not work for my family. Within 19 hours of booking, on Thursday, September 25, 2025 at 5:04 PM, I sent a text message, email, and placed a phone call to cancel the reservation. We had not signed a contract with Landmark Vacation Rentals and canceled well within 24 hours of making the reservation. Despite this, $576.18 was withheld for "service charges." Alana Malechuk refused to refund this amount and stated in an email: "The fee is not retained by Landmark, but rather paid out to a third party vendor. For that reason, we are unable to refund the reservation fee." To better understand the charge, I respectfully requested: The name of the third-party vendor who received the fee, and An itemized receipt or accounting showing how the fee was distributed. I also asked that the company reconsider the charge given the timing of the cancellation and the lack of any actual service provided. Ms. Malechuk responded: "We will not be providing itemized documentation of these charges, as they are internal business costs disclosed and accepted under the terms of your booking. We consider this matter closed and will not be issuing a refund. Please refrain from further contact regarding this issue." I find it concerning that a significant fee was kept after a same-day cancellation, without a signed contract, and without any transparency regarding where the money went. Refusing to provide even basic documentation for a disputed charge does not inspire trust. I am sharing this experience so future customers are fully aware of how cancellations and "service charges" are handled by Landmark Vacation Rentals.

    Maintain your properties! Hire a better cleaning crew…read more The beach was great ! The house would be if it were taken care of. Lights that don't work. Moldy and dirty bathrooms . (There was actually a small animal toenail in one of the tubs! You can see in the pics). Towel bars keep falling off the wall and towels hitting the floor. Floors not vacuumed and washed. Just yuk. Such a shame.

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    Landmark Vacation Rentals
    Landmark Vacation Rentals
    Landmark Vacation Rentals

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    Treasure Realty - Dirty Refrigerator

    Treasure Realty

    1.4(86 reviews)
    7.3 km

    This company earned zero stars if possible…read more This is the second year we have rented from Treasure Realty and it will be the absolute last. First year: 8203 fifth Avenue, Topsail Island, NC The first year the property was unclean. And I don't mean it was dusty. It was downright dirty. The carpets were beyond filthy, so much that we all wore shoes inside the entire week. The mattresses were likely 20 years old. Fridge was dirty. Dishes were in cabinets dirty. Sinks and toilets horrible. Bad bad bad. We decided to try again. Because things happen. 2021: Second year: 1218 N. Shore drive, surf city, NC This year we paid a substantial sum to stay in a beach front property. What a mistake. It was worse than the first year. The air conditioning never got lower than 75 degrees. It was like sleeping in a personal pocket of hell. The smell! Let me tell you about the horrific smell!! It was like a punch in the face of cat urine each and every day. First thing you smelled when you walked in. Barf. It took us a full day to clean the home to have a livable smell. The hot water pressure in the kitchen sink and second shower was non-existent. Dripped from faucets. Maddening. Washing machine smelled like a teenage boy's personal locker room. The light cover in room 2 was missing. Exposed wiring. Light in room 3 did not work at all. Fan in second bath did not work. Refrigerator was filthy upon arrival. Gate to beach from back porch needed the muscles of two men to open and close. Outdoor "shower" was a short hose, hooked to absolutely nothing. Bathroom 2 looked like a prison bathroom, complete with a chipping tub. Turning on the water was like trying to solve a rubix cube. And then trying to turn it off was a lot of fun also. It was not a usable bathroom whatsoever. Bathroom 1 had enough mold on the shower curtain to cure polio. Phone did not work. When we contacted the company we were told they came into the joke to check for these issues. No one came. This was a lie. Reported to BBB to attempt a fair resolution. We were ignored by the company when they text and we responded w the above noted issues and voicing our displeasure with the proposed "resolution." We were offered a "generous" refund of 7% of our stay complete with a 5% discount for our next stay DURING OFF SEASON. HORRIBLE. RUN. RUN FAST. RUN FAR.

    We stopped into the rental Office to Inquire about long term…read morerentals and were abruptly told there was only one and it had 6 applicants. We asked If there were any known to be coming available and was directed to "keep checking the website " .... Essentially the armpit waive given by a poorly trained employ and the Blow off by an agent too lazy to get out of their chair and greet us to even ask what we might be looking for. Business must be Too good to wait on people with excellent credentials, excellent credit and community influence .... We will be sure to share with the community. Good luck !

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    Treasure Realty - Sock and potato chip crumbs

    Sock and potato chip crumbs

    Treasure Realty - Magnificent view!

    Magnificent view!

    Treasure Realty - Dirty Refrigerator

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    Dirty Refrigerator

    Serene Oasis - vacation_rentals - Updated May 2026

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