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    Rust and grime

    The house as was not maintained or clean. Items that were advertised were not usable such as washer and dryer. They were full of mold and inoperable. The advertised grill was filthy and had no propane. Do not rent from them. They are by far the absolute worst place we have rented from!

    Dirty dishes from cabinets
    Jenn M.

    Here goes yall...we have stayed with this company 4 times now. 2 were ok but not perfect and 2 were less than ideal. The houses themselves were ok. This last week we stayed in a condo that we've been in before in Surf City and it was not clean. When I called them I got a response of what do you want me to do. No I'm sorry no that's terrible nothing. Finally got to speak to housekeeping who was the nicest lady and informed me she would get me back my housecleaning fee. The pool wasn't open when we arrived and when I asked about it they tried to get me to call the HOA I refused and told them that was their job. Didn't hear back from them but the housekeeping manager made it a point to call me back and inform me what was going on with the pool. I know good help is hard to find but for what I paid I didnt expect to come in and find clothes with bowel movement in cabinets, all the pans dirty and giant chunks of glass in the floor.

    Kitchen floor filthy
    LaVette P.

    Ward Realty is the worst property management company we have ever worked with. They are very unprofessional, incompetent, money hungry people who treat their customers horribly. Each time we tried to bring resolution to a problem, they treated us like we were the problem instead of resolving issues which should have never occurred in the first place. We are hoping to prevent this from happening to others by letting you know that there are many other property management companies to chose from. Therese Moorefield, the new property manager from Myrtle Beach is useless. She claims to have 26 years of experience, but she has No Idea what true customer service is at all! She is the worst! She has proven to be very unpleasant, incompetent, unprofessional and ignorant. We also know several people who worked for Ward Realty and they have honestly informed us that they are trained to do as little as possible when it comes to cleaning the houses. "We are loaded down with houses to clean and we try to clean as quickly as possible in order to get done with all of our houses." Is what one cleaner told us. We didn't know until we arrived late Summer, but our house was left filthy all Summer long while we paid for housekeeping services each week. When we complained, we were treated as though we were the problem. If you decide to visit Topsail Island, NC, save yourself a headache, a ruined vacation and some money by not allowing Ward Realty to manage your property and Please Do Not Rent from them! Disgusting!!

    DO NOT rent from Ward Realty: After reviewing the pictures of the properties online, we were looking forward to spending the week in the beachfront homes (Fins to the Left and Fins to the Right). However, upon arrival, we were shocked and disappointed to find that the properties are not as advertised. Online images of the rentals show renovated and clean properties. In reality, the properties are outdated, dirty, and have significant damage in every room. List of issues include: Water damage on ceilings Cracked ceilings Holes in the ceiling Peeling paint A door that does not shut Doorknob that fell off upon use Broken chair Broken Mirror (both top and bottom) Chairs that wobble Broken towel rack Unclean showers and bathrooms Rusted shower bars Light switch falling off of the wall What appears to be blood smeared on wallpaper Pilled and worn couches that have not been cleaned Circuit breaker 5 that pops when using the coffee maker Squeaky Beds Uncleaned surface areas around the house In addition, working with their representative was a painful experience. She was adversarial, combative, and refused to provide us with proper financial compensation. DO NOT WASTE YOUR MONEY. GO ELSEWHERE!

    This the stairs from the 1st to 2nd floor.
    Chandler H.

    My wife's family has rented from Ward Realty 3 years in a row. The previous 2 rentals have been a little on the low side of my standards. But, they had some degree of old school NC beach charm. The place we are staying at currently is just run down and basically sucks. The biggest issue is the carpet condition. It's old, soiled and plain worn out. We haven't made a call about it because asking them to replace the carpet seems unrealistic. Other issues exist such as: mattresses with busted springs, crappy/dirty furniture, terrible kitchen ware, shoddy doors etc. For the money paid for a week's stay, this place is totally sub par. Other than it is beach front, I can't think of one positive thing about it. My mother in law said that she was treated pretty unfriendly at check in. This is hear say, but she is not one to be overly dramatic about these things.

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    9 months ago

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    1 year ago

    Great customer service both before we booked our rental and after. Very helpful staff with our every request.

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    15 years ago

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    Brandon W.

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    11 years ago

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    13 years ago

    Returning again to Ward realty for our beach vacation. Wonderful service!!

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    15 years ago

    They are the best place to rent from on the island! We've been using them for over 30 years! Love them

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    Page 1 of 2

    Ask the Community - Ward Realty

    Review Highlights - Ward Realty

    I have rented from ward reality for the last ten years and we have always had a great experience.

    Mentioned in 3 reviews

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    Access Realty

    Access Realty

    (22 reviews)

    This company is BS. They rented me a house with cockroaches. They even admitted it, but they called…read morethem Palmetto bugs. Prior to finding the bugs outside I squished 2 in the house, I was a little weirded out but decided to roll with it. After looking around the house it was dirty, the counters were sticky, dishes that were dirty were in the silverware drawer, plates in the cabinet were dirty. The pot holders looked like they had never been washed. When we saw the multitude of roaches outside we bolted, before we even unpacked. The Cool Story home needs an exterminator. Heck maybe the entire company needs an exterminator to put it out of everyone's misery. So disappointed The company has declined my refund....... Frickin' cockroaches carry at least 66 different diseases. Go do some research.

    We arrived at the house and everything REEKED OF DOG PEE. We went room to room and noticed a dog…read morehad peed on just about every single rug it was DISGUSTING! We contacted them and the next day The company offered to have the house cleaned AGAIN and sent over the same ladies who failed to clean it correctly the first time. They advised me that "the prior guest was a 2 week stay with a dog (who apparently peed all over) and they spent over 4 hours in the home trying their best to remedy what they could on the Sunday turn after the guest checked out to make it as ready as possible for you. The rolled up rugs in the kitchen was accidentally left behind by the inspector, who was absolutely mortified she forgot it when we asked her about it." (Rugs that were covered in pee and also left other rugs around the home with pee on them) They also sent over a maintenance person to clear out the COMPLETELY unusable fenced in dog area that was covered in weeds and pickers. Also almost every fence post is worn/unnailed and the dogs push them aside and can go in and out. (So not fenced in) LASTLY when I asked them what the owner said regarding compensation they stated they can only reimburse me $470 which is ONE nights stay. We had cockroaches and an infestation of ants because none of the windows or doors seal. I went back and looked at the photos online that I looked at before renting the house. THEY WERE ALMOST UNRECOGNIZABLE ! It seems they used photos from years ago when someone actually took care of the house and still promoted the house as being updated 2024. Will never use ACCESS REALTY AGAIN OR STAY HERE!!!

    Cathy Medlin - Your Topsail Island vacation begins here!

    Cathy Medlin

    (16 reviews)

    While my family enjoyed Topsail beach and our time spent on the beach, we will never use Island…read moreReal Estate again nor stay in the property "Eastern Sails" on North Topsail. We arrived on Saturday a quarter before check-in and parked at a public beach access near the rental property to take a walk up the beach to stretch our legs and wait. Walking in front on the property we noticed that the roof was being fixed on the entire property. We had no idea that the rental had received any damage from the recent storm, so we called Island Real Estate to check in with them and to see if this was going to be an issue with our stay. We were told that the construction crew should be about finished and that it wouldn't affect our stay. Shortly after, we received our confirmation to check in at our place. Not only did we not have a place to park, as the construction crew had parked a large dumpster and truck in our designated parking, but we also found our front deck to be completely covered in piles of sand, the trash cans still full of trash, and the construction crew still working on the roof. We again called the rental office to ask for these issues to be taken care of and they said they would have to call the owner. We never heard back from anyone until almost 6:00 pm. (3 hours after checking in) when the owner of the property showed up to clean off the porch. The porch was cleaned off, but we were left with the trash canisters full of trash and when the roofing company did leave for the day, they left their large dumpster and truck in our designated parking under the house. We called the rental office on Sunday and sent an e-mail asking if the roofing company could move the dumpster and truck so we could easily unload our belongings, as I was 30 weeks pregnant during our stay, we did not hear back from anyone until we again had to call on Monday when the roofing company showed back up and continued to work from 9:00 am till 8:00 pm. That day. The construction crew was very loud and it was impossible for us to put our toddler down for a nap. While replacing the roofing the workers threw their trash, shingles, nails, and swept sand and debris from the roof onto our deck/beach access all day. We were unable to safely access to the beach for that day. When they continued to work past 6:00 pm, we found the noise to be so unbearable we had to leave the property to find a quiet place for dinner. Upon returning at 8:00 pm, we found the roofing company still working. At this point, our toddler was beyond ready for bed, so we asked the roofing company to leave immediately and again called Island Real Estate. At this time, we greatly expressed how upset we had been with our stay and how inconvenienced we had been. We asked that the deck/beach access be cleaned up immediately, as it was riddled with nails from the roofing company as was the carport, which they finally removed their dumpster and truck from. We were unable to safely use the parking or the beach access due to the number of nails left behind. We also asked that we be compensated for the many inconveniences we had had since arriving for our vacation. By noon on Tuesday we had not heard back from anyone about the property being cleaned up so we could safely use the driveway and deck. Again, we called the real estate office and were told that they would immediately contact the owners. An hour later, we had not received word from anyone, so we called back. This continued every day of our trip. Eventually, my husband had to spend over an hour sweeping the piles of debris on our deck and picking up nails on the porches and access, so we could safely use them. The real estate office NEVER once reached out to us to take care of any of these issues. Every day, we had to first contact them for them to initiate anything being done. The owner never contacted us, nor cleaned up the rental property during our stay. At this point, we have checked out and no one has reached out to apologize or to offer any compensation for our terrible experience at this rental.

    They say they will reimburse for buying a DVD player since the cottage did not have one. Lie number…read moreone. Don't rent near or at "clydes dream" . You will only enjoy noise and no privacy with a local living beside that cottage. Enjoy lawn mower going in your yard daily, when grass does not need cutting. If July 4th week, enjoy big tent put beside cottage with lots of noise and cars coming and going. Then when u check out a day early , expect a call when u r back home asking u to vacate the cottage. Never will rent from then again and will make sure to post this on other sites.

    Century 21 Action - Surf City Pier

    Century 21 Action

    (21 reviews)

    When I put a deposit on a vacation rental in good faith that it would be available for my week, I…read moretrusted Century 21 to honor that. When I called this office prior to my stay, they informed me that the home was being handled by a different realty company and that I'd be contacted. I was never contacted so I began calling century 21 looking for answers as to the status of my deposit and future payments toward the rental. I called and called and called. Amazingly, the owner and rental manager were IN MEETINGS FOR TWO STRAIGHT DAYS AND WOULD NOT RETURN MY CALLS. I took matters into my own hands, found that Wards Realty had the listing but were never told about my rental agreement. Wards tried to help us by finding another rental property and absorbing my lost deposit which Century 21 decided to KEEP for office expenses and commission. Have you ever? This company will not last with that lack of customer courtesy, care, or concern. My vacation, my money, my business meant nothing to them. I vowed to warn everyone of their practices. BEWARE **although the owner/broker responded to this review, it's unfortunate that he missed the point. Of course things happen that might interrupt a smootH rental. The real integrity would have shown itself in honest/upfront answers to our queStions beginning in November when we first inquired, and a more immediate response to dozens of calls in December and January, and a refund of all of our deposit since none of the changes were our fault. And please: don't blame No Carolina real estate laws on that because we know that's not the truth either. If you're just another unsavory realtor, what's the point of using your office for anything?? Character and business integrity, and maybe a little fake sincerity mean a heck of a lot more than a silly rental transaction. I hope my experience with you guides others in their realtor choices.

    Beware, if you use this company for a winter rental you will be paying a lot to clean the cottage,…read morecarpets and upholstery when you leave. The place we rented was not clean when we got it. pretty sure they did not have it cleaned after being rented out all summer. They did suggest we get estimates from a few cleaning companies so we would know the charges(which I did). At the end of our lease we were told we could only choose from their two approved cleaning companies and only one carpet cleaner. We had to be out of the house before the end of our lease so the cleaners could get in before the weekly rentals started. We ended up paying ~$1000 for cleaning the place.

    Ward Realty - realestatesvcs - Updated May 2026

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