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Century 21 Action

1.5 (21 reviews)
Open • 9:00 am - 5:00 pm

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Worst rental we have ever been in. So bad we will be checking out 2 days early and paying more money to stay in a hotel someplace else .

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Access Realty

Access Realty

(22 reviews)

This company is BS. They rented me a house with cockroaches. They even admitted it, but they called…read morethem Palmetto bugs. Prior to finding the bugs outside I squished 2 in the house, I was a little weirded out but decided to roll with it. After looking around the house it was dirty, the counters were sticky, dishes that were dirty were in the silverware drawer, plates in the cabinet were dirty. The pot holders looked like they had never been washed. When we saw the multitude of roaches outside we bolted, before we even unpacked. The Cool Story home needs an exterminator. Heck maybe the entire company needs an exterminator to put it out of everyone's misery. So disappointed The company has declined my refund....... Frickin' cockroaches carry at least 66 different diseases. Go do some research.

We arrived at the house and everything REEKED OF DOG PEE. We went room to room and noticed a dog…read morehad peed on just about every single rug it was DISGUSTING! We contacted them and the next day The company offered to have the house cleaned AGAIN and sent over the same ladies who failed to clean it correctly the first time. They advised me that "the prior guest was a 2 week stay with a dog (who apparently peed all over) and they spent over 4 hours in the home trying their best to remedy what they could on the Sunday turn after the guest checked out to make it as ready as possible for you. The rolled up rugs in the kitchen was accidentally left behind by the inspector, who was absolutely mortified she forgot it when we asked her about it." (Rugs that were covered in pee and also left other rugs around the home with pee on them) They also sent over a maintenance person to clear out the COMPLETELY unusable fenced in dog area that was covered in weeds and pickers. Also almost every fence post is worn/unnailed and the dogs push them aside and can go in and out. (So not fenced in) LASTLY when I asked them what the owner said regarding compensation they stated they can only reimburse me $470 which is ONE nights stay. We had cockroaches and an infestation of ants because none of the windows or doors seal. I went back and looked at the photos online that I looked at before renting the house. THEY WERE ALMOST UNRECOGNIZABLE ! It seems they used photos from years ago when someone actually took care of the house and still promoted the house as being updated 2024. Will never use ACCESS REALTY AGAIN OR STAY HERE!!!

Cathy Medlin - Your Topsail Island vacation begins here!

Cathy Medlin

(16 reviews)

While my family enjoyed Topsail beach and our time spent on the beach, we will never use Island…read moreReal Estate again nor stay in the property "Eastern Sails" on North Topsail. We arrived on Saturday a quarter before check-in and parked at a public beach access near the rental property to take a walk up the beach to stretch our legs and wait. Walking in front on the property we noticed that the roof was being fixed on the entire property. We had no idea that the rental had received any damage from the recent storm, so we called Island Real Estate to check in with them and to see if this was going to be an issue with our stay. We were told that the construction crew should be about finished and that it wouldn't affect our stay. Shortly after, we received our confirmation to check in at our place. Not only did we not have a place to park, as the construction crew had parked a large dumpster and truck in our designated parking, but we also found our front deck to be completely covered in piles of sand, the trash cans still full of trash, and the construction crew still working on the roof. We again called the rental office to ask for these issues to be taken care of and they said they would have to call the owner. We never heard back from anyone until almost 6:00 pm. (3 hours after checking in) when the owner of the property showed up to clean off the porch. The porch was cleaned off, but we were left with the trash canisters full of trash and when the roofing company did leave for the day, they left their large dumpster and truck in our designated parking under the house. We called the rental office on Sunday and sent an e-mail asking if the roofing company could move the dumpster and truck so we could easily unload our belongings, as I was 30 weeks pregnant during our stay, we did not hear back from anyone until we again had to call on Monday when the roofing company showed back up and continued to work from 9:00 am till 8:00 pm. That day. The construction crew was very loud and it was impossible for us to put our toddler down for a nap. While replacing the roofing the workers threw their trash, shingles, nails, and swept sand and debris from the roof onto our deck/beach access all day. We were unable to safely access to the beach for that day. When they continued to work past 6:00 pm, we found the noise to be so unbearable we had to leave the property to find a quiet place for dinner. Upon returning at 8:00 pm, we found the roofing company still working. At this point, our toddler was beyond ready for bed, so we asked the roofing company to leave immediately and again called Island Real Estate. At this time, we greatly expressed how upset we had been with our stay and how inconvenienced we had been. We asked that the deck/beach access be cleaned up immediately, as it was riddled with nails from the roofing company as was the carport, which they finally removed their dumpster and truck from. We were unable to safely use the parking or the beach access due to the number of nails left behind. We also asked that we be compensated for the many inconveniences we had had since arriving for our vacation. By noon on Tuesday we had not heard back from anyone about the property being cleaned up so we could safely use the driveway and deck. Again, we called the real estate office and were told that they would immediately contact the owners. An hour later, we had not received word from anyone, so we called back. This continued every day of our trip. Eventually, my husband had to spend over an hour sweeping the piles of debris on our deck and picking up nails on the porches and access, so we could safely use them. The real estate office NEVER once reached out to us to take care of any of these issues. Every day, we had to first contact them for them to initiate anything being done. The owner never contacted us, nor cleaned up the rental property during our stay. At this point, we have checked out and no one has reached out to apologize or to offer any compensation for our terrible experience at this rental.

They say they will reimburse for buying a DVD player since the cottage did not have one. Lie number…read moreone. Don't rent near or at "clydes dream" . You will only enjoy noise and no privacy with a local living beside that cottage. Enjoy lawn mower going in your yard daily, when grass does not need cutting. If July 4th week, enjoy big tent put beside cottage with lots of noise and cars coming and going. Then when u check out a day early , expect a call when u r back home asking u to vacate the cottage. Never will rent from then again and will make sure to post this on other sites.

Landmark Vacation Rentals

Landmark Vacation Rentals

(2 reviews)

I am writing this review to share my experience with Landmark Vacation Rentals and Alana Malechuk,…read morewhich has been extremely disappointing. On Wednesday, September 24, 2025 at 9:52 PM, I reserved a vacation rental through Landmark Vacations LLC for the dates August 29, 2026 - September 5, 2026. My credit card was processed the following morning on Thursday, September 25, 2025 at 11:17 AM, for a total of $7,067.44. Unfortunately, the dates did not work for my family. Within 19 hours of booking, on Thursday, September 25, 2025 at 5:04 PM, I sent a text message, email, and placed a phone call to cancel the reservation. We had not signed a contract with Landmark Vacation Rentals and canceled well within 24 hours of making the reservation. Despite this, $576.18 was withheld for "service charges." Alana Malechuk refused to refund this amount and stated in an email: "The fee is not retained by Landmark, but rather paid out to a third party vendor. For that reason, we are unable to refund the reservation fee." To better understand the charge, I respectfully requested: The name of the third-party vendor who received the fee, and An itemized receipt or accounting showing how the fee was distributed. I also asked that the company reconsider the charge given the timing of the cancellation and the lack of any actual service provided. Ms. Malechuk responded: "We will not be providing itemized documentation of these charges, as they are internal business costs disclosed and accepted under the terms of your booking. We consider this matter closed and will not be issuing a refund. Please refrain from further contact regarding this issue." I find it concerning that a significant fee was kept after a same-day cancellation, without a signed contract, and without any transparency regarding where the money went. Refusing to provide even basic documentation for a disputed charge does not inspire trust. I am sharing this experience so future customers are fully aware of how cancellations and "service charges" are handled by Landmark Vacation Rentals.

Maintain your properties! Hire a better cleaning crew…read more The beach was great ! The house would be if it were taken care of. Lights that don't work. Moldy and dirty bathrooms . (There was actually a small animal toenail in one of the tubs! You can see in the pics). Towel bars keep falling off the wall and towels hitting the floor. Floors not vacuumed and washed. Just yuk. Such a shame.

Century 21 Action - realestatesvcs - Updated May 2026

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