The rental company is completely indifferent to any issues that arise and can affect your vacation…read more We specifically rented a house with a heated pool for the kids to enjoy this year since Sept is historically cooler. Only to get there and the heating pump be BROKEN and never fixed while we were there. We were told "well it worked yesterday when we tested it!" The part never arrived, we were there for a total of 7 days. We had to call each time to check on progress, they didn't even have the decency of communication. We paid a premium for this house BECAUSE it has the option of a heated pool (many do not in this neighborhood, we know because we went to each house that does last year specifically to pick this house for this year), they could not have cared less. No attempts to make it right, no attempts to remedy, just shrugged shoulders that "these things happen." For $8,000 for 1 week, these things should NOT happen or at minimum a pro-rated rate should have been honored. Also, belongings went missing from our driveway moments after their team pulled the trash bin up to the street. At first we gave benefit of the doubt maybe they thought it was trash? Nope, we were told we were the first people to "ever" accuse their team of theft.... so if it wasn't them it could have been the numerous other people using our driveway as a public access to the beach. If you want a fully private house, driveway included, DO NOT RENT WISHING WHALE. All the houses from the cul-de-sac used OUR driveway to access the beach the ENTIRE week. Not one day went by that a stranger wasn't strolling down our driveway to cut through to the next door house's beach access. Either way, feels like a rental/community issue as we leave things outside every single year, and never ever had anything stolen from us. This is the first year we've had strangers meandering in our driveway. Seems suspicious. We thought this was a safe community. At other homes we used to leave the doors unlocked during the day for ease of the family, NOT AT THIS HOUSE, NOT WITH A BABY SLEEPING INSIDE AND STRANGERS ACCESSING OUR DRIVEWAY ALL DAY. We will be returning to EI Realty where they actually care about their renters and ensure our vacation and money is very well spent. It's a shame, we had a great 6 summer run with Spinnakers and would have had 30 more. But the bad taste in our mouth has us wanting nothing to do with this entire community. Such a shame because the homes and neighborhood are absolutely beautiful, tucked away in our favorite part of the island. But you are only as good as the company who represents you. Shame on you Mathias and shame on you SR.

BEWARE!!!! We stayed at Isle Getaway for the last 5 years…read more No issues. BUT. This year we arrive and find that the owner had put limits on the AC..and NO ONE had notified us, communicated with us.. NOTHING.! I thought I rented the Entire beach house ! Not just parts of it! ! We were stunned! This is a 4 story Beach house ,with 3 BR on the the 3 Rd floor! After a very hot, distressing night with very little sleep for all ,after the owner had " fixed" the controls . I had to go BACK to office the next morning ,to BEG Spinnaker's Reach and owner to help again. It was awful ! How did this happen that NO ONE spoke to me about this!????? BEFORE WE GOT TO THE HOUSE! We always been good guests. We do not leave the doors open. And I have gotten my deposit back each year! Like I said we have rented the same house for the Last years without AC controls!!!? The SR people did reach out to the owner again. And offered a portable AC unit for the bedroom that was the warmest. It has always been warmer than the rest of BR on the 3 floor! But what good would that have been for the rest of my guests? He did take off the all the controls the next morning ,! BUT I have been informed that next year!!! Temps only going down to 70?!? AT NIGHT!! . Be very AWARE. that this is happening

I have worked with emerald isle realty several times and their properties, cleanliness and service…read moreat top notch in the bogue banks. Having used two others prior, Emerald Isle Realty is a stand out

We rented Sea Worthy! What a terrible experience!! We left…read moretwo days early because we were fed up with this rental. There were so many issues in our 5 days. My family encountered the following: 1. ROACHES on the Bottom floor 2. Ice maker never worked. Even though we called and a nice maintenance guy came promptly to fix, it stopped working quickly afterwards. 3. MOLD - this is unacceptable!!! And the neighbor had mold too!! 4. Sliders to the ocean that were very hard to open. And stuck. 5. No blinds or drapes. 6. Broken blinds 7. A dehumidifier that we were not given instructions for that we had to empty multiple times per day. 8. No info on trash pick up. 9. Dirty, trash left in place and a dirty qtip left in a bedroom. 10. Old furniture throughout. $15000 a week deserves much better furniture. 11. Weak decking that can be hazardous. 12. Dirty exterior. We are aware of the ocean winds and salt however, the fencing has been rarely cleaned because of all the dirt on the railings and slats. There is more but we are tired from a vacation that didn't happen well and we need to recover from it. We are very disappointed!!!

We have been renting from Bluewater for five years now and never had issues like the trip we just…read morereturned from. We knew as soon as we opened the door that this house had issues. It looks dirty, the beds are old, blinds were broken, the kitchen floor was like a fun-house floor, the ceiling fan in the living room couldn't be shut off, the dining room light was ridiculously dim, the vent in the kitchen ceiling blew cold air directly from the outside the entire time, the neighbors could see directly into the bathroom because those blinds were broken too, and there were roaches. Lots of large roaches. On top of that, one of the bathrooms was so tiny that you could barely sit on the toilet and the shower was a joke. We're not particularly large people, but we couldn't use that bathroom. We arrived Saturday at 4:00, and I emailed Bluewater that night at 7:00 because I was so disappointed in the house. I listed half of those issues because that's all we'd noticed at that point. It got worse as the week went on. We've rented multiple other houses on Ocean Drive and this one was the worst. I received a quick response and someone showed up on Sunday (let themselves in even though we were sitting right there which I thought was incredibly rude) and changed a lightbulb, took pictures, and then I never heard anything again for the rest of our stay. I'm sorry, but at 3K for a week, someone could have come and hung $10 blinds in the bathroom. The entire house looked dirty and dated and was poorly stocked. Stay away from this place. I'll be sharing this review everywhere so no one else has to have this kind of experience.

We've rented from Bluewater for years. Unfortunately, the last 3 rental homes have been…read moredisgusting! Carousel was the first disaster! Great price and fabulous location-should have known it was too good to be true. Huge hole in decking-like big enough for a person to fall through. Leaking appliances and roof. House is absolutely disgusting. A neighbor stopped by when we were leaving. He said the home is completely neglected yet still rents. Don't waste your money! We've stayed at two additional homes since then. Both meh. The latest, 6/2021, had half smoked cigarette butts on the dresser and under the bed...is that actually considered Covid 19 level clean??? How do you miss cleaning those as well as addressing the smoke smell in a non smoking home. Also this rental was in June when you would expect the homes to be in pretty good shape-not lots of wear and tear. This home had dirty blankets, broken appliances(which were fixed while we were there), hair in the shower...too much to dismiss as a random miss. Bluewater's attention to detail in their rentals has declined exponentially over the years. We love renting in EI but Bluewater will not be our go to rental company moving forward.

Wonderful vacation rental through Emerald Isle Realty. Great location on the oceanfront. Walk to…read morethe Bogue Inlet Pier within 10-15 minutes. Easy bike ride to The Point as well as restaurants, coffee and doughnut shops, and those awesome beach stores! We have been coming to EI for over thirty years as a large group. EI has gotten much more popular over the years, yet keeps a nice feel as a family beach. Carolina Breeze rental is an excellent place to enjoy beach time! Nice pool and deck area and of course, oceanfront amazing views.

The one and only star is for being oceanfront for the 7001 Ocean Drive rental in Emerald Isle. The…read morelisting photos for the property were very deceiving. And the overwhelming smell of mildew when you walked in, took our breath away! Please note that the amount of stairs, which are not included in the listing would be valuable let families know. The stairs to get inside 15+ , the stairs to get on to the main floor are 15+. The following list describes the photos I attached of the property when we arrived at the property. 1. Dirty floors throughout with long black hairs on the tile floors and stains on the carpets. I had to go buy cleaners and clean the floors, counters and bathrooms before I'd let my family take off their shoes. 2. Dirty shower curtain liners in the bathrooms, with crud in the faucet handles with additional hair. With a roach in the sink in the bathroom with the stand up shower. Sorry no picture I freaked out and flushed it. 3. Dirty silverware, cookware that I had to hand wash before using any of the plates, bowls, pans and spatulas. Dried food on forks, bowls and in the drawers. 4. The bathrooms and kitchens are all outdated with stained faucets, stained tubs and rusted mirrors. 5. The washer and dryer had to be from the 80's and we had to use extra laundry soap so our clothes would not smell from the smell of the washer. 6. The 2 of the 6 deck chairs that you could sit in, (and weren't afraid would disintegrate under you because of how old they are), were broken and some were chained so you couldn't move them. 7. Soap was not available at every sink. 8. Loose outlets that we were afraid to use for chargers, hair dryer and curling iron.

We rented a house on AirBNB that was managed by Sun Surf Realty. We will never again rent a house…read morewith any associateion with Sun Surf. The house was very nice, the owners have done a great job of remodeling it. It was very clean, and we really enjoyed sitting on the dock out in the channel. We went 2 days without internet/TV. We tried truobleshooting with Sun Surf staff over text but ended up having to get Spectrum to come out to fix it. We had also rented a golf cart to drive back and forth to the beach. We found a baggie of marijuana in the golfcart. If my (old enough to drive) kids had been pulled over for some reason while driving the golf cart and the marijuana had been found, they could have been charged. What if small kids had gotten into it? What if my dogs had gotten it? We used the golf cart to drive back and forth to the beach 1 day. On the 2nd day that we tried to use the golf cart, it died in the middle of the road with my son and we had to push it back to the house. The battery was charged. We tried again on the next day and the golf cart would not go more than a foot or two before cutting off. I communicated this with Sun Surf and told them not to bother sending anyone out because wer were leaving the next day and honestly we were fed up. We tried multiple times to call and email Sun Surf Realty and did not get any response. We will NOT be renting through this compnay again.