Very beautiful home, lots of stairs so make sure you enjoy cardio. It's on the beach with a private…read morewalk way which we LOVED. The only issue is there's a musty smell in the upstairs spare room so we didn't end up using it. The master bath had a bunch of silverfish come out when we turned it on so we decided not to use it. There were ants in the kitchen but after I mopped the first day I tried to keep them at bay. This didn't ruin the vacation I just think the storm did its number and that was a few of them for this home.

This is a Mold House! Due to negligent and deferred…read moremaintenance of this beautiful rental, mold grows abundantly. When we checked in I noticed the musty smell throughout but especially the top floor and lower level. During our stay, the air conditioning malfunctioned that supplied the top floor. Waited on maintenance for a long while to arrive for repair. Repairman arrived, said a line was clogged, said he cleared the line and left. Hours later, we noticed water coming from the ceiling on the top floor bathroom. Draining from the sheetrock, vent and lighting, running down the hallway sheetrock into the middle floor. The same repairman arrived again, said the sump pump malfunctioned, repaired it and left. Without notice, another repairman arrived who was actually an HVAC certified technician, who without his shirt on went into the house to check on the HVAC system. He said he made the necessary repairs and all was well with the system. While he was in the attic space working, I stayed nearby as he was working. So I got a birds eye view of the great amounts of black mold in the attic space. Mold on every surface within the attic space. It made me quite anxious and nervous for my adult children and grandchildren to sleep on the top floor, breathing the mycotoxins mold produces. No offer was made by Bluewater to relocate us, much less any sort of mold abatement done. No dehumidifiers, no fans. NOTHING! Furthermore, the kitchen cabinets are falling apart, the kitchen faucet is broken and leaks, the middle floor queen bath faucet is broken and the cabinet under the sink was very wet inside. The gutters are full, even have vegetation growing from them, a gutter was loose and beat against the house during wind, and raised nails on the decking are a danger for bare feet. Also, the rugs and carpeting are covered in pet urine stains. We paid nearly 15k for our family to vacation here for a week. It was no vacation. I spent many hours of my valuable family time dealing with the terrible maintenance of this house and awaiting maintenance to arrive, countless hours concerned for my families safety and the countless others who would stay in this hose after us. Bluewater Rental made no concessions to our family, Bluewater made no efforts towards mold remediation, nor did they even take note of all the issues I signaled regarding this rental property. I asked would they notify the owners and future quests. I got no response. Bluewater Realty is very poorly managed. Sea No Evil will make your family sick. Sure made my grandchildren sick. Sure caused me to have the worst vacation I've experienced in my 53 years. Oh! Also mold in the garage that's used as a rec/play room. Avoid Sea No Evil at all cost!

The rental company is completely indifferent to any issues that arise and can affect your vacation…read more We specifically rented a house with a heated pool for the kids to enjoy this year since Sept is historically cooler. Only to get there and the heating pump be BROKEN and never fixed while we were there. We were told "well it worked yesterday when we tested it!" The part never arrived, we were there for a total of 7 days. We had to call each time to check on progress, they didn't even have the decency of communication. We paid a premium for this house BECAUSE it has the option of a heated pool (many do not in this neighborhood, we know because we went to each house that does last year specifically to pick this house for this year), they could not have cared less. No attempts to make it right, no attempts to remedy, just shrugged shoulders that "these things happen." For $8,000 for 1 week, these things should NOT happen or at minimum a pro-rated rate should have been honored. Also, belongings went missing from our driveway moments after their team pulled the trash bin up to the street. At first we gave benefit of the doubt maybe they thought it was trash? Nope, we were told we were the first people to "ever" accuse their team of theft.... so if it wasn't them it could have been the numerous other people using our driveway as a public access to the beach. If you want a fully private house, driveway included, DO NOT RENT WISHING WHALE. All the houses from the cul-de-sac used OUR driveway to access the beach the ENTIRE week. Not one day went by that a stranger wasn't strolling down our driveway to cut through to the next door house's beach access. Either way, feels like a rental/community issue as we leave things outside every single year, and never ever had anything stolen from us. This is the first year we've had strangers meandering in our driveway. Seems suspicious. We thought this was a safe community. At other homes we used to leave the doors unlocked during the day for ease of the family, NOT AT THIS HOUSE, NOT WITH A BABY SLEEPING INSIDE AND STRANGERS ACCESSING OUR DRIVEWAY ALL DAY. We will be returning to EI Realty where they actually care about their renters and ensure our vacation and money is very well spent. It's a shame, we had a great 6 summer run with Spinnakers and would have had 30 more. But the bad taste in our mouth has us wanting nothing to do with this entire community. Such a shame because the homes and neighborhood are absolutely beautiful, tucked away in our favorite part of the island. But you are only as good as the company who represents you. Shame on you Mathias and shame on you SR.

BEWARE!!!! We stayed at Isle Getaway for the last 5 years…read more No issues. BUT. This year we arrive and find that the owner had put limits on the AC..and NO ONE had notified us, communicated with us.. NOTHING.! I thought I rented the Entire beach house ! Not just parts of it! ! We were stunned! This is a 4 story Beach house ,with 3 BR on the the 3 Rd floor! After a very hot, distressing night with very little sleep for all ,after the owner had " fixed" the controls . I had to go BACK to office the next morning ,to BEG Spinnaker's Reach and owner to help again. It was awful ! How did this happen that NO ONE spoke to me about this!????? BEFORE WE GOT TO THE HOUSE! We always been good guests. We do not leave the doors open. And I have gotten my deposit back each year! Like I said we have rented the same house for the Last years without AC controls!!!? The SR people did reach out to the owner again. And offered a portable AC unit for the bedroom that was the warmest. It has always been warmer than the rest of BR on the 3 floor! But what good would that have been for the rest of my guests? He did take off the all the controls the next morning ,! BUT I have been informed that next year!!! Temps only going down to 70?!? AT NIGHT!! . Be very AWARE. that this is happening

First off, the destination is absolutely beautiful, hands down. What truly made our trip incredibly…read moresmooth and enjoyable was the hospitality and care we received from Emerald Isle Realty during our stay. They made us feel like family. When we arrived, we were greeted by their welcoming staff and promptly gained access to our rental where we had crisp bedding, a super clean home and a nice welcome bag with everything we need to plan out our days. The property was beautiful and had all the space we needed. The views we had we're so nice too! We've rented from a few other companies in the past in other destinations, but we'll definitely keep using Emerald Isle Realty when we come back to Emerald Isle, NC. The value, hospitality and experience was great, and we're so thankful our trip was as good as it was. Thank you, Emerald Isle Realty!

"As long-time vacationers to this beautiful island, we have always been more than satisfied with…read morethe services that Emerald Isle Realty provided to make our stay the best possible beach vacation. One year, we tried other agencies because of time constraints and availability. However, we returned to E.I. Realty due to the consistency and excellent customer service provided by all the staff. This year, we stayed at Annie's Place for the third summer and have scheduled our next visit. We have never had any issues, and the owners make small improvements yearly. Throughout the years, we've noticed that all of their staff go above and beyond when we've had an issue or general inquiry. EIR has a fabulous website, and the staff is fantastic to work with. It's reassuring to know that some things don't change!"

We have been renting from Bluewater for five years now and never had issues like the trip we just…read morereturned from. We knew as soon as we opened the door that this house had issues. It looks dirty, the beds are old, blinds were broken, the kitchen floor was like a fun-house floor, the ceiling fan in the living room couldn't be shut off, the dining room light was ridiculously dim, the vent in the kitchen ceiling blew cold air directly from the outside the entire time, the neighbors could see directly into the bathroom because those blinds were broken too, and there were roaches. Lots of large roaches. On top of that, one of the bathrooms was so tiny that you could barely sit on the toilet and the shower was a joke. We're not particularly large people, but we couldn't use that bathroom. We arrived Saturday at 4:00, and I emailed Bluewater that night at 7:00 because I was so disappointed in the house. I listed half of those issues because that's all we'd noticed at that point. It got worse as the week went on. We've rented multiple other houses on Ocean Drive and this one was the worst. I received a quick response and someone showed up on Sunday (let themselves in even though we were sitting right there which I thought was incredibly rude) and changed a lightbulb, took pictures, and then I never heard anything again for the rest of our stay. I'm sorry, but at 3K for a week, someone could have come and hung $10 blinds in the bathroom. The entire house looked dirty and dated and was poorly stocked. Stay away from this place. I'll be sharing this review everywhere so no one else has to have this kind of experience.

We've rented from Bluewater for years. Unfortunately, the last 3 rental homes have been…read moredisgusting! Carousel was the first disaster! Great price and fabulous location-should have known it was too good to be true. Huge hole in decking-like big enough for a person to fall through. Leaking appliances and roof. House is absolutely disgusting. A neighbor stopped by when we were leaving. He said the home is completely neglected yet still rents. Don't waste your money! We've stayed at two additional homes since then. Both meh. The latest, 6/2021, had half smoked cigarette butts on the dresser and under the bed...is that actually considered Covid 19 level clean??? How do you miss cleaning those as well as addressing the smoke smell in a non smoking home. Also this rental was in June when you would expect the homes to be in pretty good shape-not lots of wear and tear. This home had dirty blankets, broken appliances(which were fixed while we were there), hair in the shower...too much to dismiss as a random miss. Bluewater's attention to detail in their rentals has declined exponentially over the years. We love renting in EI but Bluewater will not be our go to rental company moving forward.

Wonderful vacation rental through Emerald Isle Realty. Great location on the oceanfront. Walk to…read morethe Bogue Inlet Pier within 10-15 minutes. Easy bike ride to The Point as well as restaurants, coffee and doughnut shops, and those awesome beach stores! We have been coming to EI for over thirty years as a large group. EI has gotten much more popular over the years, yet keeps a nice feel as a family beach. Carolina Breeze rental is an excellent place to enjoy beach time! Nice pool and deck area and of course, oceanfront amazing views.

We rented a house on AirBNB that was managed by Sun Surf Realty. We will never again rent a house…read morewith any associateion with Sun Surf. The house was very nice, the owners have done a great job of remodeling it. It was very clean, and we really enjoyed sitting on the dock out in the channel. We went 2 days without internet/TV. We tried truobleshooting with Sun Surf staff over text but ended up having to get Spectrum to come out to fix it. We had also rented a golf cart to drive back and forth to the beach. We found a baggie of marijuana in the golfcart. If my (old enough to drive) kids had been pulled over for some reason while driving the golf cart and the marijuana had been found, they could have been charged. What if small kids had gotten into it? What if my dogs had gotten it? We used the golf cart to drive back and forth to the beach 1 day. On the 2nd day that we tried to use the golf cart, it died in the middle of the road with my son and we had to push it back to the house. The battery was charged. We tried again on the next day and the golf cart would not go more than a foot or two before cutting off. I communicated this with Sun Surf and told them not to bother sending anyone out because wer were leaving the next day and honestly we were fed up. We tried multiple times to call and email Sun Surf Realty and did not get any response. We will NOT be renting through this compnay again.

My family and I just returned from Emerald Isle (EI), NC, our most favorite vacation destination…read morethat our young sons and family have come to call "our home away from home". Each year we rent an oceanfront home, where we have created beautiful memories with family and friends, both local to the area, local to NC, and friends that escape the hustle of their home cities, like us from Washington, DC. Our 2023 EI Vacation took place at the oceanfront home "Just for the Halibut East", a duplex centrally located in the heart of EI; our 2nd year in this home. We arrived on July 15, 2023, at approximately 4pm. The home was just as we remembered from another year we have rented it, clean and the views so beautiful. Unfortunately, we immediately noticed that the home was warmer than usual, set at 75. We took it down to 73, immediately, while we unpacked. After we unpacked, we noticed that the duplex felt warmer than from when we arrived, but we were patient and thought that the warm weather and the sun had an impact of how strong the system was working. We then noticed that the temperature increased to 77, we became concerned and decided to call Sun Surf Realty at 7:35pm (our first night). We got an afterhours recording and then called the emergency line and spoke to a representative about the temperature change. They stated that they would leave a message for Sun Surf to respond the next day. Needless to say the evening was uncomfortable. Sun Surf called to inquire the next day, the 16th. We shared and they stated they would send a tech out to take a look at it. The tech came by in the afternoon on the 16th and added freon to the system and stated that it was low. The temperature got better for an hour and dropped down to 74. By the evening, the temperature was back up to 80, but the office was closed and we called the emergency line, again, to share that there was another change in temperature. They took our message and Sun Surf called the next day, on the 17th at 8:53am. On the 17th, there were five calls made by us to Sun Surf, where they finally said "if we wanted to please come and pick up fans". We picked up two fans and used them while we waited. To make a very long and exhausting story shorter, the temperature got to 88 degrees on 18-19th. We were miserably hot with a dog and a one year old toddler. We desperately asked for another place to stay and inquired about the technician. We requested window units, where at one point Cathy shared "what do you want me to do, I am 60 years old, I can't carry them and bring them to you!!". We finally got two window units on the 3rd day of our vacation, which did not help - temps were in the high 80s. On the morning of day 4 of our vacation, after at least 20+ calls to Sun Surf, we were told that the owner finally approved the replacement of a new AC unit and that to expect a tech there that day. We heard nothing. We called, again, and they said they are at the mercy of the AC company and would let us know. Nothing. We called, again, and Cathy and or Linda stated to expect the AC by 3:30. Nothing. My family couldn't take the heat. We began to pack up. We were done and hot. We were tired of making calls and waiting around. We were so frustrated and stressed because the dog and kids were HOT and cranky. Most of the family left. The family I only see maybe 2x a year because life is so busy. Our vacation really hadn't started and now it was over. We were so sad, angry, frustrated, and disappointed that not one person seemed to care or check in on us. NOT ONE!! After my family left the AC guys showed at approximately 4:45pm. We were all set with cool air by 7pm. Sun Surf didn't offer any assistance, no real resolutions, and had ZERO empathy and was very cold toward us stating "we are just as stressed as you and have other properties with issues, too, that we have to handle". Sun Surf made it very clear that that it was not their problem and that the owner was unresponsive. They never apologized to us. Not one person apologized for the temperatures, except for the AC Techs who walked thru the duplex and asked how we could live in that heat. No one, even in our desperation, complied with this rental agreement, not Sun Surf Realty or the owner of the "Just for the Halibut East" vacation rental. This is the main issue we have, besides the fact that they made us feel unwanted, like a burden on them, with no empathy or an apology. No one stopped in, once, to check-in on us from Sun Surf Reality. No phone call from the owner. Absolutely unconscionable, unacceptable, and very much unappreciated.

We have rented the Jolly Fisherman and the Shell Seekers both with great results. Don't get me…read morewrong things happen but I didn't have any problem with the company taking care of it. Our family is coming back for the 2026 season with every expectation of great property.

I've rented from Bluewater for the last 3 or 4 years without incident. Last year I rented a place…read morethat had multiple dead roaches on the floor on the day I checked in. Bluewater stated that the dead roaches and living roaches were "palmetto bugs" and so everything was good. They sent someone out to spray that home and the roaches died. They refused to allow me to terminate the two month lease. 2026. I rented a home for January and February and this home has German cockroaches as seen in the photos. Now they're willing me to rent other properties that are not commensurate with what I rented. They're dragging their feet. I can take their two lesser properties or go home. Don't rent from Bluewater. Their customer service is awful.