We have been renting from Bluewater for five years now and never had issues like the trip we just returned from. We knew as soon as we opened the door that this house had issues. It looks dirty, the beds are old, blinds were broken, the kitchen floor was like a fun-house floor, the ceiling fan in the living room couldn't be shut off, the dining room light was ridiculously dim, the vent in the kitchen ceiling blew cold air directly from the outside the entire time, the neighbors could see directly into the bathroom because those blinds were broken too, and there were roaches. Lots of large roaches. On top of that, one of the bathrooms was so tiny that you could barely sit on the toilet and the shower was a joke. We're not particularly large people, but we couldn't use that bathroom. We arrived Saturday at 4:00, and I emailed Bluewater that night at 7:00 because I was so disappointed in the house. I listed half of those issues because that's all we'd noticed at that point. It got worse as the week went on. We've rented multiple other houses on Ocean Drive and this one was the worst. I received a quick response and someone showed up on Sunday (let themselves in even though we were sitting right there which I thought was incredibly rude) and changed a lightbulb, took pictures, and then I never heard anything again for the rest of our stay. I'm sorry, but at 3K for a week, someone could have come and hung $10 blinds in the bathroom. The entire house looked dirty and dated and was poorly stocked. Stay away from this place. I'll be sharing this review everywhere so no one else has to have this kind of experience. read more

Bluewater Real Estate - Broken bathroom blinds and neighbors who can see into the bathroom and directly into the shower - Real Estate Services Near Me - Emerald Isle, North Carolina

See all

We've rented from Bluewater for years. Unfortunately, the last 3 rental homes have been disgusting! Carousel was the first disaster! Great price and fabulous location-should have known it was too good to be true. Huge hole in decking-like big enough for a person to fall through. Leaking appliances and roof. House is absolutely disgusting. A neighbor stopped by when we were leaving. He said the home is completely neglected yet still rents. Don't waste your money! We've stayed at two additional homes since then. Both meh. The latest, 6/2021, had half smoked cigarette butts on the dresser and under the bed...is that actually considered Covid 19 level clean??? How do you miss cleaning those as well as addressing the smoke smell in a non smoking home. Also this rental was in June when you would expect the homes to be in pretty good shape-not lots of wear and tear. This home had dirty blankets, broken appliances(which were fixed while we were there), hair in the shower...too much to dismiss as a random miss. Bluewater's attention to detail in their rentals has declined exponentially over the years. We love renting in EI but Bluewater will not be our go to rental company moving forward. read more

Always a great stay with Bluewater!! Best vacation company on the island! Tons of houses to pick from from one week, to a month. read more

Bluewater Real Estate - Real Estate Services Near Me - Emerald Isle, North Carolina

This was the first time that we stayed at Emerald Isle. We stayed at Peeble Beach Condos Bldg F, Room 210. The booking was easy and the pick up of keys was efficient. The Positives- Great location and easy to get to- minimal traffic and close to other things in the area. There are two well maintained outdoor pools Nice beach access for renters. Plenty of parking although none is assigned to a condo so the people staying close to the beachfront often had a hard time parking near there condo because people from further buildings had driven down to go to the beach. We know this because the other half of our family was in Bldg A. There is a great walking/biking trail right outside of this area that we used each morning. Well maintained by the Island. Cons- We paid about $1200 for a single bedroom non beachront place and it is in rough condition. I have rented beach places for 20+ years and know that renters can be rough- but this place needs to be painted and some upgrades due. Bathroom was in rough condition. Needs paint, ceiling damaged and vent was long past due to be cleaned. The queen mattress was 100% worn out. The plywood between the bed and box spring may have helped a while ago, but not now. There is obvious repairs from water damage to the ceilings that should really be fixed well. The AC unit worked but it is very loud. The evaporator fan in the closet in the condo got louder as the week went on. No icemaker or ice trays- Which is not a huge deal if you know beforehand. The sliding screen door to the balcony was being repaired by a guy when we got there and he was unable to fix. We didn't see him again but it was not a big deal. We just didn't use that side of the door to the balcony. There is a very small exercise room at the indoor pool area. However, the ac is either broken or there isn't any. There were a few dehumidifiers but the door was left open to the indoor pool area. I walked outside but that room would be unbearable if we had used it. I would go back to this company and this location but I would want more information and know the condition prior to paying that amount again. read more

See all

We called about a maintenance issue (broken bed frame) yesterday that we had notified them about in February when we toured the home. Customer service did not call us back. We had to call them again today and they had no plan to fix it and no timeframe for it to be corrected. We also had to call about the trash as it hadn't been taken as per the rules of the house. We have a big family staying in this gorgeous, expensive house right on the beach (Chateau of the Isle). An entire bedroom is unusable. This is completely unacceptable. ETA They purchased and had delivered a new bed frame on Wednesday. We had a broken bed for 3 of 4 nights. read more

Bluewater Real Estate - Chateau of the Isle - Real Estate Services Near Me - Emerald Isle, North Carolina

This was our second year at Cross Pointe. The location to amenities is ideal and the beachfront has not been overly crowded even though there is a neighborhood access very near. There is a feel of privacy without seclusion. The deck provides plenty of space for anyone who does not take to the sand! We enjoy the open concept of the kitchen and family room as that is where most of our time is spent. With two tables and the bar, 20 people can easily enjoy dinner without being too far separated. There is plenty of bed space (for at least 13-14) with room for air mattresses. This is definitely a place we hope to continue to rent! The Downs Family May 2020 read more

Do not rent from this company. Rented a house that was located at 123 Pinewood Circle Pine knoll shores NC. Aug 13th to the 20th 2021House was filthy was infested with cockroaches and spotted a Rat on the deck. Bluewater misrepresented the property on their website. Missing rails on deck, black mold was present throughout the property, particularly in the HVAC system. They claim it's not black mold but I would love to see the test results. However I am sure we will never see them. Additionally the house smelled of urine and the furniture was ripped and filthy. They claimed the owner was not willing to to refund us any money. The sad thing the owner is a medical doctor (Dr Richard Caswell) Bluewater gave us $1000 on a $5000 rental. I wanted a full refund but would of settled for $2500. Bluewater and the owner of this property have a total disregard for the health and safety of anyone who rents from them. I could list many more issues but I have wasted enough time dealing with this greedy company and property owner. By the way they continue to rent this dilapidated beach house, and is rented through the end of October. Be aware DO NOT RENT FROM THESE PEOPLE!! You will be sorry. read more

See all

Wayne was a huge help with selling our home. He is very educated, and helped us through the whole process. He even helped us all the way down to the little details of trimming our yard for us before closing, because we had already moved out of state and had been gone for a couple weeks. We are very thankful that we had him as our realtor. read more

Do not rent from this company! Ever! We rented a beach front cottage for the week of Thanksgiving. On the night of our arrival, the keyless lock would not work. After searching through all the emails we had to call the reservation line to get an emergency maintenance contact number. When we called him, none of his codes worked either. He told us we had to drive to the bottom of the island to meet him to get a physical key. Getting to the house, we were frustrated to find that the physical key did not work either. A little over an hour later the maintenance person actually arrived at the house and still could not get in. He ended up having to crow bar the door open to get us in on our first night, breaking the door threshold completely. Upon entering the house was run down, but big enough for our needs. The significant amount of dead cockroaches should have been a sign... Let's be clear, this company has no inspections and no quality control that we observed. In house that sleeps 12, we had 5 forks and 6 spoons... The oven never worked right (Thanks Bluewater for the half cooked turkey!). Despite all this we were enjoying our week until Thanksgiving day when the septic tank overflowed and backed up into the house. No one answered the calls until Friday... And then they couldn't get it pumped until Saturday! While the beach and view were great, Bluewater can take zero credit for that. This sounds like a comedy show, but best believe every bit of it is true. They have yet to respond to our complain letter let alone offer any consideration or compensation. Shame on you Bluewater, or is it Brownwater? I think brownwater sounds more appropriate to what they delivered us... If you don't even want to try, then close your business... #BluewaterNCcriminals #BrownwaterNC #Brownnotbluewaternc read more

Rented a home in Emerald Isle from Bluewater the last week in October and we dealt with a number of issues. We got there after check-in time and the housekeeping staff was still working (i totally understand with covid and all) but when i called Bluewater to verify that there wasn't someone strange in the house who shouldn't be or a mix up i was told that housekeeping already checked off that they were done cleaning (they weren't) and that an inspection was done and complete (it wasn't). We told the cleaning staff not to rush out - they did without leaving us a welcome pack/instructions for anything or enough blankets (they told us they would be back with them later). That night I ran out and got food to cook on the grill since we were exhausted but when we tried to turn the grill on there was no gas at all. This was one of the things that was supposed to be checked with the inspection. We ended up having to run out to get takeout last minute since we had no grill to cook on. They did come and fill the tank the next day for us. We also got some blankets delivered but only 2 thin blankets for a 4 bedroom house on a week when the weather was a bit chilly. Definitely not enough. Another thing i noticed when i was looking through the cabinets that first night was that there was a roach motel in the cupboard...never a good sign. I ignored it thinking it was probably there for a past problem. I was wrong. I noticed roaches (and not the brown outside NC kind) the first morning we were there and pretty much every morning after that. I am pretty grossed out by them and probably spent about $150 on food that went to waste because i didn't want to cook in the kitchen where there were bugs. I did call Bluewater an they did send out an exterminator but i still was greeted by a bug the next day after the spraying. At that point we decided to go home early and lose out on the last 2 days of our vacation. i have called Bluewater multiple times about all the issues. Each time i call they take notes and tell me that someone will get back to me to possibly refund the days that we lost - almost 2 weeks later I'm still waiting. I also emailed. I will never rent from this company again. We are experienced house renters (about 4 times a year) and this was the worst experience we've had yet. I've had much better luck through VRBO. read more

We have used Bluewater real estate for our summer vacations for 4 years in a row and will continue to use them in the future. It's very convenient to be able to pay for the vacation in three installments. The accommodations were ocated right on the beach and easily accessible to anything that we would need during our stay. Bluewater has been responsive every time we've needed something fixed or adjusted. I would recommend them. read more

This was our first time visiting Emerald Isle and renting from Bluewater. Nothing but positive things to say about them. Our rental was not on the beach but we were only a 3 minute walk away. Any question I had was answered very quickly. I rented beach equipment from BabyQuip and it was delivered and picked up with zero hassel. The house was in very good condition and had all the appliances you would need. Would definitely rent from Bluewater again. read more

Syndie Earnhardt is fabulous to work with at Bluewater. Great listening and showing us homes. Looking forward to buying thru her. Bluewater rentals are also fabulous year after year. Check in and check outs are fast and easy. They have got the system done right. read more

Absolute criminals. Everyone else we have dealt with has understood the times we are in with the pandemic. This company just wants to take advantage of it. Our state quarantines you if you travel to NC for 14 days. I have 4 kids and an elderly mother who I don't want to risk their life going down nor can I spend 14 more days in quarantine when I get back. They don't really care and just take your money anyways read more

Beached is a wonderful property. We loved how each level had its own a/c. The kitchen was fully equipped, the house is beautiful and spacious. The Basement was perfect for the children and the elevator was just right for my grandfather. Our family vacation was Ahhh-mazing and we have made wonderful memories. Emerald isle is beautiful, we will definitely return! Bluewater was awesome at working with my family. Everything was smooth! Only suggestion would be to upgrade with website to allow clients to pay on their own for the layaway plan. Thank you Bluewater and Beached for an amazing family vacation! read more

My wife and I brought our three kids and one extra to Emerald Isle for a Spring break week vacation. We rented a three bedroom condo A-204 at Pebble Beach condominiums. The whole week has been awful. We arrived on Sunday and unpacked, went to the store and bought a boatload of groceries for the week and everything seemed fine. What we didn't realize is that workers would begin hammering and sawing right outside our condo window first thing Monday morning. Not only did they do that , they knocked on the door, asked to come in and completely removed a window. Now we are eating breakfast with no window, workers staring at us into the condo from ladders, and no way for us to cover it up. After four emails and three phone calls i finally drove down to the office. They offered to move us but we had already unpacked and loaded the refrigerator with groceries so this seemed like a real pain in the butt. We stayed because they thought that the work would be done on Monday. Tuesday was better but then they were back Wednesday, Thursday, and now Friday morning with hammers and electric saws right beside the window again. To make things better, they never came to put the blinds back up to give us any privacy. So I called and asked them to come do that on Wednesday as well as look at the microwave that ran continuously and the air conditioner that didn't work. The guy came and put blinds up, promised to bring back a new microwave and said they would be replacing outside unit of air conditioner. It is now Friday and haven't heard a word back. Seeing how it's a holiday weekend I'm sure we are now just on our own for the next couple of days. We will not be renting from this company or at Pebble Beach any longer. The whole week has been a joke. read more

Rolling With the Tide was perfect for our family! We loved the open space of the house and the recent updates. Our favorite was the front porch with the rocking chairs and view of the ocean. read more

Don't use this company! The property we rented for the week, called Seacluded Treehouse, sadly was not renter ready. It was apparent no one had done the inspection before we arrived. There was a pile of leaves at the front door, and yard debris on the deck and steps. Patio furniture looked like it hadn't been cleaned in a year. The grill that was listed as an amenity was not there. After a text and then a phone call, the next day, someone did come by and roll a dirty, rusted charcoal grill out of the locked owners garage. My husband tried to clean it up, but cooking grate was nothing but rust. Call to Bluewater next morning and left detailed message, but no response from them. I called again the next day, and someone said they would bring over a grill. That never happened. I had already sent them pics of nasty grill, dirty deck furniture, and yard waste by door and on deck. When I got home I sent an email and asked for some sort of compensation. I was told that the owner had been contacted and would not be giving us any compensation. We did get a discounted rate, it was preseason and bookings on the house were wide open. Supposedly, owner said because they gave us a discounted rate for the week we should not expect anything for the issues we had. I said I didn't realize we would expect lesser treatment just because we got a preseason discount. I gave it 2 stars instead of 1 because of location and decent interior of house. Bluewater and the homeowner obviously is not interested in repeat renters and good reviews! Look somewhere else for your vacation rental!! read more

See all

We had a wonderful short stay at The Islander! Our room was clean and comfy and we enjoyed the Kurig! The beach access was awesome and laying in the hammock was a great way to end the day. Our only complaint would be that the daily maid service needs to be stepped up. Our room wasn't made up until 430p and our bed was just thrown together. If I had known that that was how they were going to make it, I would have done it myself. The housekeeping staff were also very loud and rude in the public areas. That was disappointing. Other than that, everything was great! read more

Bluewater Real Estate - Loved the hammocks! - Real Estate Services Near Me - Emerald Isle, North Carolina

123 pinewood circle is full of black mold, BED BUGS, roaches, grimy furniture, smells terrible, old beds covered in bed bug splatter (No they do not have bed bug protectors on mattresses). Floors covered in crushed roaches, flies, spiders, sand, and sticky. THEY DIDNT CLEAN BETWEEN RENTERS. Even if they did, the house is not worth it. Please go with another company. read more

Stay was okay, appreciated follow up from owner about the concern we voiced regarding the house

We loved Over By The Sea! It has unobstructed views of the sound as well as ocean views between beachfront houses. Beach access is close by, one block on the street, one block over a due trail, and you are at the beach access. And the house has a beach cart, umbrellas, chair, beach toys - everything we needed for the beach! Inside it's decorated really nicely - everything felt very new and clean! The listing says 2 bed rooms, but it's really 3 - just the 3rd room doesn't have a closet so they can't call it a bed room. Also be aware that the laundry is below the house on the ground level, so you need to be able to navigate a flight of stairs while carrying a laundry basket, or just skip doing laundry for the week. Overall, we really enjoyed our time there. read more

I have some of the fondest family memories at the beach. My husband and I are working to build our little ones memory bank - filled with sun and sand as a family. We have vacationed at a few rental homes in Atlantic Beach as a family and they have been so wonderful. You couldn't put a price or a star rating on those memories that we will treasure forever. read more

See all

--REEF POINTS WARDROOM--This new looking & new feeling condo is perfect. The owner & builder spent the extra time & money to ensure comfort! The shower is very large & it is great to have 2 bathrooms. It is especially nice that one bathroom has a tub & the other does not. The ocean views are seen from the living room, kitchen, balcony & one of the bedrooms!!! The appliances, TVs & washer/dryer are fantastic! Walking distance to beach, restaurants, bars, & shopping. In a safe area very close to police station & quick bridge access to Morehead City. read more

Don't go by their fake pictures!!! Went on their website made reservations based on pictures of the property Sound of the Sea North 205 in Emerald Isle NC. Big Mistake!! Pulled up to the Condo and the window was open and broke, the beautiful blue pool on their website pic was actually half drained with mud rain water and slime on one end, roaches greeted you when you walked in the front door, the beds were half made the white rug in the living room was actually brown from being so dirty and the whole place smelled of nasty smoke and Stinch! My son has Asthma and could not take the smoke smell, also was told it was smoke free. We contacted Bluewater immediately and told them we would be staying at a hotel Not there! They made no effort to relocate us and said the owner declined to give us a refund. I made several pics of this condo and will be taking further action! Many other families have experienced the same terrible service from Bluewater and have also made bad reviews with pics! Very deceiving!!! Sept. 6th 2022 read more

Have rented through Bluewater several times. We've been pleased with each of the pet-friendly properties we've chosen. Although we've never met any of the housekeeping staff, I give these folks a 5 STAR rating for the wonderful job they do! While in the Emerald Isle area be sure to check out the NC Aquarium as an important educational experience for all ages. Negative: I personally dislike the "portal" system that Bluewater uses for communication; ergo, four stars. On the other hand, when I've called and talked to a real person, she has been personable and quite helpful. read more

Stayed at The Field House near Beaufort/Morehead City/New Bern NC. The house is beautifully decorated, spacious, and an easy drive to beaches, shops, restaurants, and sites of interest in the area. The owners are on-site, and ready to welcome you to their lovely rental. Coffee/ jewelry studio on the property. House has two bedrooms, two baths, a full kitchen, living, and dining room, a lovely entrance hall/gathering area, a playroom for the kids and a full laundry. Just look at the pictures. You will be impressed! read more

We had a terrible experience last summer and I would never rent from this company again. Office staff was totally unhelpful, would not return calls about a problem with the unit. We drove to the office and no one would help us. Finally we talked to condo owners at our building, got contact info for the management company, and got a resolution which ended up costing us money. But it saved our vacation. ...just posting this now because I'm looking for beach rentals and will not be considering Bluewater. read more

Unscrupulous business. I booked 7 months ago. They waited until 2 weeks before our trip to tell us the unit is unavailable. The only units they offered as replacements were far inferior, but they said I had to hurry up and pick one because they were going fast. I think they realized inventory is low and cancelled my trip because we received a discount for booking early. read more

Rented an home that was an astronomical $6000. Home was dirty, run down, disgusting bathrooms, kitchen, trash cans, outside shower was filthy with old towels and thawed seafood on the ground. Sent them pictures with a poor review and heard NOTHING back from Bluewater. Beware renting from them and do your research on the properties. read more

I could give them 0 stars, I would. "Sunnyside" was not so sunny. It is situated on the main street - Emerald Drive. So instead of ocean sounds, we had 45 MPH traffic sounds. The front bedroom was graced by that sound night and day. They made us wait to check in. It was downright dirty, dirt, fuzz and hairballs in the corners in the bathroom, big buildup of rusty crap in the shower door runner. 3 of the overhead lights and one bedroom lamp did not work, the over the stove light was broken, inadequate lighting overall. One lamp in the living room, one lamp in two of the 4 bedrooms. The sliding glass door lock was broken so we had a rinky-dink piece of white plastic plumbing pipe to lay in the filthy door track to ""lock" it. Bugs- huge dead cock roach behind the bedside table, biting flies and plenty of millipedes. Empty chip bags under the bed and behind bedside tables. Pillows looked like the had been used in a garden. Started up the grill and the tons of crap in the bottom ignited and we had a fire to add to the thrills. And every single stair step had a pee stain, with many more through out the house. Son had to take apart the shades to make them work and there were missing panels on the sliding glass door in the room I was in. Good stuff?--- ummm--TVs worked. Stay far away! read more

The location was the best part of this particular condo (A-207). We definitely hope to rent that one again. My son and his family and myself thoroughly enjoyed the layout and nautical decor of the condo. There were ample kitchen supplies and towels/linens/blankets. A special touch that other condos did not have was the deck swing. Perfect for the whole family! (Only drawback was check-in process due to COVID. Not the fault of Bluewater; just how it is.) read more

Bluewaters Sandcastle This home is beautifully decorated. It has lovely furnishings and ample room for 6 adults. It is conveniently located a short walk from the ocean and a quick drive to the sound side public access pier. We also enjoyed walking to the Bogue Inlet pier as well as the Polish Water Ice/Donut shop. The kitchen was adequately stocked and we greatly appreciated the use of the Keurig so we didn't have to bring our own! All the TV worked well. The internet service was very reliable. We would definitely stay here again. Our experience with Bluewater Real Estate/Rentals has always been positive. The booking process is effortless; the staff is always courteous, professional, and helpful. We will continue to rent through Bluewater for our memory making family vacations because they're almost like family! read more

ZERO stars~ ZEROOOOOOOO This is not a customer oriented business. They do not believe in customer service and their business plan mirrors a scheme of nothing more than just that a scheme. Blue Water Realty, Blue Water Vacation Rental Agency of Emerald Isle, NC, does not represent a reputable business and their claim to being voted best vacation rental agency can not be taken seriously when they ignore their customers call for help when their own Blue Water Realty, Blue Water Vacation Rental Agency employee is hostile and verbally abusive prompting a police report. A vacation getaway on the Crystal Coast on the delightful Emerald Isle~ is simply not possible with this company. Please, heed this warning. Book directly with an owner and do not provide this company with an opportunity to wreck your vacation. I paid for an oceanfront condo at Ocean Reef 9B2 that had been promoted as a safe and clean property. Blue Water Realty, Blue Water Vacation Rental Agency advertises that they are working diligently with customers as the follow stringent COVID19 safety/sanitation procedures. The advertisements indicate that they Blue Water Realty, Blue Water Vacation Rental Agency follow CDC guidelines but they DON'T!! They mislead families into thinking that they guarantee stringent cleaning policies and follow COVID19 sanitation procedures. This is not true. Please do not trust Blue Water, Blue Water Vacation Rental Agency to take your health and wellness seriously. They do not care about you, the customer, under any circumstance. I arrived at the property. It was dirty. I called. They sent me a hostile employee who upon arrival was extremely aggressive, flailing her arms about, yelling at me to the point that I felt unsafe. I had not even had a conversation with this employee because I was on the phone with a Blue Water Realty, Blue Water Vacation Rental Agency representative. The representative heard the commotion, she heard the employee aggressively berating me for reporting the dirty property. I requested further assistance and told the Blue Water Realty, Blue Water Vacation Rental Agency representative with whom I was speaking to on the phone to please send someone to de-escalate the situation. I was told there was nothing she could do, there was no one available to assist me, there was no one she could contact. This is the mirror charade/scheme mentioned above-I was begging for assistance during a hostile situation brought on by THEIR employee and got nowhere. I was being verbally attacked by a Blue Water Realty, Blue Water Vacation Rental Agency employee to my face and the representative on the phone reported that there was no one she could contact to de-escalate and resolve the situation. I left the property. I did not stay a single night or day. I was onsite for approximately 2 hours. I was extremely shaken by the abuse I endured and filed a report with the Emerald Isle Police Department. Prior to filing the report, I tried to communicate with Blue Water Realty, Blue Water Vacation Rental Agency to assist me with a different property as I had no place to stay. They responded with, "I'm sorry we have no other property available." This is suppose to be the BEST Vacation Rental Agency and they have no other property available??? After spending the night, an hour away in a hotel room, again, I requested a resolution from Blue Water Realty, Blue Water Vacation Rental Agency. They gave me the run around. I was verbally abused by their employee and they didn't care. I was told someone would contact me the next day, they never contacted me. I waited 5 days they never contacted me. After 5 days, I contacted them and finally got to speak to someone. I was told by Rebecca Jones, property manager, we are still working on it, we don't have a resolution yet, we will know something tomorrow and I will call you. Well, Blue Water Realty, Blue Water Vacation Rental Agency disappoints again with yet another run around, no contact was made. I was verbally assaulted by their employee and they can't even contact me. Fast forward 6 days- they have removed Ocean Reef 9B2 from their website. Is this coincidence? Part 1 Blue Water Realty, Emerald Isle, NC. I have more to share-specifics regarding their COVID19 sanitation procedures and what a customer can actually expect in real time when staying at a Blue Water Realty, Blue Water Vacation Rental Agency property. read more

This is the worse rental agency ever. They have no real agents to talk to for property managment. We actually will be reporting them to the Real Estate comission. The home was dirty, dirty towels on my door step when we arrived, home was in horrible shape. It took 3 days for a maintenance call. We "chatted" with one of their employees before booking and asked specific questions, but when we arrived they were not true. I called and was told that call centers from around the US could have handled my chat. How is someone not familiar with the property suppose to answer my questions? Horrible horrible experience read more

Summerwinds is a fantastic complex for the whole family! All 4 pools were wonderful, especially the outdoor saltwater pools (you can open your eyes without the sting of chlorine). The condo was clean and well stocked and had great ocean views. Overall we had a great time with plenty of room for the extended family for Father's Day (4 generations). Check-in and check-out were easy, efficient and friendly at Bluewater Rentals. We will definitely be back both for Bluewater service and Summerwinds facilities. read more

Bluewater Real Estate - God'saltwater pool behind the man-made one. - Real Estate Services Near Me - Emerald Isle, North Carolina

Staying at one of their properties in Emerald Isle, NC. Water heater has gone out. Have tried contacting them via every method of communication available to get someone dispatched. I understand it's Thanksgiving and people take holidays. But you need to have someone on call to at least accept service calls. Couldn't take showers, can't wash dishes. Can't even get a human being on the phone or even an answering service. Unless you want to gamble on your family vacation go elsewhere. read more

Top of the World east. A wonderful oceanfront house. The best stocked kitchen we have ever had. Great for us since we are cooks, kitchenAid mixer, food processor, the list goes on . Our one disappointment was that the photos show deck furniture and there was not any. A must in my opinion for an oceanfront or any beach house. We should've at least been informed that the deck furniture was no longer there as the picture and description on their website indicated. read more

When we checked into our townhouse we found the townhouse was very dirty. The towels and sheets were thrown into a bag on the floor. Not one sliver of toilet paper to be seen. The comforters are all disgusting and the dishes in the cabinets were all filthy. Yet we could it check in until 3pm so they could clean. We decided to clean the floors because all of our feet were black and we had not even been outside yet. I wasn't too happy about mopping after our 6 hour drive. In regards to the marketing... the Bluewater Vacations website falsely advertised this unit. No 'board games galore' , Walkie-Talkies, and beach umbrella to be found (as advertised). I highly discourage anyone from renting from bluewater. read more

We rented a house called 3 Palms through Bluewater for a Spring Break family get together, with 15 people. The house itself was lovely, with wonderful common spaces for sitting and cooking. However, the owners are not getting good value using Bluewater as their property manager, as we had very poor interactions with the management company. The house was simply not ready for our arrival. We paid extra for the pool to be heated and it was ice cold (despite being assured by email it would be warm). The hot water was turned off ( really?). The wireless internet was not working and it took several days and hours of our time to get it corrected. There was even a huge poop in the toilet closest to the front door when we arrived! The staff at Bluewater offered no apology and said that it was "not their responsibility". They quoted from the rental contract, where it says there is no guarantee anything would be working, and no refunds would be given. How about a little customer service instead of trying to hide behind legal loopholes (which don't really apply anyway)? Bluewater just lost 15 customers, and it is too bad for the owners of this lovely property. read more