Carl was very quick to respond, knowledgeable about the leak we had, and thorough with the fix…read more HIGHLY RECOMMEND!!

Carl did a great job clearing out the blockage in the clear out by the road that the city of…read moreRaleigh wouldn't touch . He had all the correct equipment on hand and tacked the job quickly. He a gave a very reasonable honest quote over yelp and stuck without.

Friendly, courteous service at a reasonable price. The actually got there early, finished quickly,…read moreand they were gone. What more could you want?

Service: 5 Tech: 5 (Shaun?)…read moreValue: 5 Communication: 5 Date: 7/26/2024 Issue: Seepage at tank cap Called around to get someone to check on the issue. Couldn't find anyone not booked out at least 2 weeks. Greg said he'd try to drop by if he had a change in his schedule and he was able to come by 5 days after we spoke. His tech, Shaun (I believe that was his name), pulled in, ran the hose and pumped out the tank. Very friendly and knowledgeable! They communicate very well with a call the day before to confirm, then another call just before coming. The price was very reasonable compared to others' listed estimates. Highly recommended!

Great service at a reasonable cost. They did a great job and I will be using them again.read more

I contacted Joseph Rose plumbing in Durham, North Carolina about three plumbing problems I was…read morehaving. They scheduled to come by my house at 1 PM on Monday. By about 1:45 they had not arrived. I called the company, but no one answered. I left a phone message. I was called back in a couple of hours and, and the secretary/scheduler informed me that the job they were on was taking longer than expected. She then asked me if they could reschedule for tomorrow. I stated that that was not convenient for me. I finally relented and agreed to meet them on Tuesday. If I recall, the one technician was about 30-45 minutes late. She informed me that she had not been told about fixing the lack of shower hot water or about cleaning the mold out of our faucets but had only been told about cleaning the water heater! She arrived and started to flush the water heater. She then informed me that her new water pump that she needed for that job was defective and kept tripping the circuit breaker. She asked me if she could come back the next day at 8:30 AM! This was early for me in terms of usually sleeping longer, but I agreed in order to get the ordeal finished. She came with a young helper, and they completed the work. Rose appeared to be competent and, furthermore, she communicated well with me which was an appreciated change from her handler/scheduler. She and I talked about the benefit of the whole house water filter. She stated that she would get some information and send a proposal. That never happened. As you can gather, there are two significant problems with Joseph Rose plumbing, according to my experience with them. One is the absence of adequate and efficient communication, and the other is a lack of follow-up on what they say they will do.

Update: Received a reply just minutes after this revew. Refund has been resolved…read more OUR CLIENT HAS YET TO RECEIVE THEIR REFUND AND BOONE HAS NOW STOPPED RESPONDING! They completed work on our clients property on May 27th. The ceiling continued to leak and the seller chose to use a different plumber as they didn't fix the leak. Boone told us to provide the receipt of work and the seller's would receive a refund- over $500. The refund has not been received. I requested proof of the refund transaction and nothing has been provided, as of July 1st. Boone has now stopped responding to our request to resolve the issue. Zoom Drain coorporate will be contacted next about his franchise. RE/MAX- Karen P.

Had a leak on my kitchen faucet tap. Leak was due to a faulty hose leaking at the deployable tap…read morehead. The plumber could not repair the hose, so he went out to get a new part (hose). Couldn't find one so he purchased a different hose and new tap head. Price started a $421 and eventually came down to $228. My wife and I both heard the $228 figure! Checked my credit card account in the morning and I was billed for $288. Conveniently there was no receipt given. He took the original tap away with him and we're stuck with a tap head that does not completely stow in the base tap assembly.

Recently I posted a frustrated review of Drain Express. While the complaints were all accurate,…read moreMr. Atkinson the owner contacted me two days ago (over two months since my first call to complain) and offered to pay for an hour of the second plumber's time diagnosing why my hot water was still so slow to heat. I appreciated it.

shaun and Drain Express are responsive and stand behind their work. I'd recommend them to anyone…read morewho wants an honest competent plumber.

The serviceman was polite and was careful not to make a mess while removing my faulty garbage…read moredisposal. He finished the job in a timely manner and everything is working properly now.

Did what they said they would do. Responsive and flexible. Clean professional. Price was high and a…read morelittle bit of a surprise because I thought their quote was final price but realized they quoted me not including taxes which for a larger job were significant. But other than that. I was pleased.

My dishwasher hose was leaking at the shut-off valve and I called Same Day to come seal it off for…read moreme. They scheduled for the next day (which was fine, I called at 4pm and the leak was extremely slow) and sealed up around the valve. The charge was $145 but I don't think that's unreasonable for in-home service. It's not like I'd be able to repair the thing myself. Unfortunately the next day I noticed the leak was still going, though much slower than before. The guy came out 2 hours after I called, and this time replace the tubing. He let me know the reason for the leak was because the tube was supposed to have a metal bit inside to keep the plastic firm against the shut-off valve, but this particular hose was installed with just plastic. The replacement for the tube and this particular visit was no extra cost, it was just included in the $145 I had already paid. No leaks since then, and I'm sure I'd use these guys again if I ever have another plumbing problem.

Had 3 appts scheduled. Contacted by phone and text. Only one reply back to reschedule one of…read morethese appts and still didn't happen. I understand busy and working solo (if this is the case) but totally unacceptable. I am part of a neighborhood with social media that posts references and people ask for various services. Thumbs down from me.

Update: We hired Jayk's again for repairing a sink's valve and installing a new faucet. The…read moregentleman who showed up was quiet, competent, and efficient. He installed the sink and went on his way. The charges were very reasonable for the work. And that's when I became a total idiot... I noticed cracks in the sink's bowl. I called Jayk's. The person asked for a snapshot of the problem. I sent it and (honestly) said I didn't remember if there were crack that large before. A minute later Jayk's sent me a photo of the pre-work sink. Yep... there were the cracks. I apologized profusely and they were cool about it. Apparently the old ugly faucet was all I could notice. So...yeah...I'm a dummy who has become too used to contractors creating as many problems as they fixed. Not Jayk's though - they're great.

Jayk and his team were immediately responsive, communicative, prompt and offered a competitive…read moreprice for water heater replacement.

I called them for a clogged kitchen sink. He came, said "oh you didn't say it was both sinks. We…read morewill need to bring the auger that someone else has for The day." Paid a deposit. Next day, auger didn't work "we need to come back tomorrow with the jetter" next day, jetter has flat tire."That was a Friday, they will come Monday. All Week and weekend we had to wash dishes in a big wash tub in the back yard. They return Monday...jetter didn't fix it, now they say they will Need to cut into the brick wall and foundation to replace the clogged pipe. I had to pay another deposit. So I am now up to $396, repair will Cost an additional $3700! I do not have that kind of $. After many tears, I called a Different plumber who repaired my pipes for $700. No Cutting into The wall or foundation. I only wish I could have the $396 back! RUN! Do not call these Guys!

I called Mr. Rooter for a non-emergent situation with a minor leak in my water inlet pressure…read morerelease value. I live alone and planned to have someone come stay with me the day they were scheduled to arrive to help with my dog and ensure my safety. I scheduled the service for about one week out from when I called, the woman I talked with was very friendly and said the plumber would arrive between 8a-12pm. Great. I had my dog scheduled to be groomed at the same time since she doesn't like strangers in the house. The day came and I didn't hear anything beforehand. Around 12:30 I decided to give Mr. Rooter a call and see what was up since there was no correspondence. Mr. Rooter told me that I did not schedule with them, and insisted I had scheduled with another plumber. However, due to their fantastic ratings, they were the only plumbing service I called. The woman was nice enough when I explained that I had someone over from out of state to help that day and that I needed someone to come to the house that afternoon. She said she would accommodate and they would text me updates. 15 minutes later another woman calls from Mr. Rooter and says they no longer can get me in today, and at the best, they could find me a spot 3 days later. When I pressed saying I had scheduled a week ago and I had people at my home to help with this so I wasn't alone she became very rude and told me that I was a low priority for them and that they had "real emergencies" to deal with before they could come to me. I asked if there was anything she could do since I did schedule with them and issues arose on their side. She said, and I quote, "it is your fault this wasn't correctly scheduled, you aren't in the system so it didn't happen." I quickly called some other plumbers and had one come out that day and fix the issue in less than 30 minutes. I strongly recommend people stay away from Mr. Rooter. They are not a customer-first business.

After submitting my inquiry on Yelp over the weekend, I was surprised to receive a response from…read morethe company within an hour. I called to set up my appointment, and the customer service rep was friendly and able to schedule me for a date and time that fit perfectly with my availability. They arrived promptly, quickly located my septic tank, and--even after mentioning that this was one of the most "challenging" clogs they'd seen in a while--they still had everything cleared within an hour. My septic system is now working like new! No more slow toilet flushes or gurgling noises from the pipes. I was quoted a reasonable price--nowhere near what it would have cost if my septic system had failed. I highly recommend Dump and Pump Septic!

We had an exceptional experience with Wayne & Tyson today! I've been a homeowner for several years,…read moreand have owned two homes with septic tanks without knowing anything about them or how they work, but I've been in my current home for 2+ years, and knowing I had neighbors with overflow/ backup issues, I figured it was time for a pump. Scheduling was extremely easy and even though I was calling right before a holiday weekend, they got me on the schedule immediately. Their pricing was also very reasonable AND they had a 25% off coupon for new customers. SOLD. Wayne and Tyson showed up earlier than expected, which was wonderful, and got straight to work. I do have an exposed "lid" and (knowing zero about septic) I believed that was where it would be pumped from, but to my dismay they informed me we will needed to locate and dig up the other lid. I'm a woman home alone, panicking thinking "how are we going to find this?" - well, fortunately, experts came with the package! Wayne located my actual lid within 30 seconds of just probing the ground, and Tyson had it dug up within minutes!! The actual pumping process was very quick, and they replaced the lid and filled the hole back in, good as new. These guys are prompt, efficient, professional, and genuinely seemed to care about the service they were providing. I am still no septic expert, but now I know one!