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    Drain Right Services

    5.0 (4 reviews)
    Open 12:00 am - 12:00 AM (Next day)

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    Response time

    4 hours

    Response rate

    100%

    Services - Drain Right Services

    Hydro-jetting

    Plumbing inspection

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    1 year ago

    Carl was very quick to respond, knowledgeable about the leak we had, and thorough with the fix. HIGHLY RECOMMEND!!

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    4 years ago

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    2 years ago

    Came out same day fix problem that previously was fixed temporarily for the same cost highly recommend very professional!

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    4 years ago

    Prompt, efficient and professional. Good job.

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    Joseph Rose Plumbing

    Joseph Rose Plumbing

    4.8
    (47 reviews)

    Excellent customer service, everything was explained to me in detail prior to the work being…read morestarted. I received via email not only my receipt, but pictures of the job that was done

    I contacted Joseph Rose plumbing in Durham, North Carolina about three plumbing problems I was…read morehaving. They scheduled to come by my house at 1 PM on Monday. By about 1:45 they had not arrived. I called the company, but no one answered. I left a phone message. I was called back in a couple of hours and, and the secretary/scheduler informed me that the job they were on was taking longer than expected. She then asked me if they could reschedule for tomorrow. I stated that that was not convenient for me. I finally relented and agreed to meet them on Tuesday. If I recall, the one technician was about 30-45 minutes late. She informed me that she had not been told about fixing the lack of shower hot water or about cleaning the mold out of our faucets but had only been told about cleaning the water heater! She arrived and started to flush the water heater. She then informed me that her new water pump that she needed for that job was defective and kept tripping the circuit breaker. She asked me if she could come back the next day at 8:30 AM! This was early for me in terms of usually sleeping longer, but I agreed in order to get the ordeal finished. She came with a young helper, and they completed the work. Rose appeared to be competent and, furthermore, she communicated well with me which was an appreciated change from her handler/scheduler. She and I talked about the benefit of the whole house water filter. She stated that she would get some information and send a proposal. That never happened. As you can gather, there are two significant problems with Joseph Rose plumbing, according to my experience with them. One is the absence of adequate and efficient communication, and the other is a lack of follow-up on what they say they will do.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    2.5
    (35 reviews)

    I called roto rotter originally to fix the leak underneath my tub in the master bathroom. The…read moreoriginal owner of the house did not pipe it up correctly and when I went to replace the drain the piping broke. I called them and they sent someone out the next day. The person that was sent looked at and tried to fix the issue but did not have the right tools. So he indicated that they would send someone else out. Two days later the next technician came out and indicated that I needed some specialty parts ordered and that he would order the parts and install them on his next visit. During the next visit two new technicians came out and indicated that a specialty part was needed. So I told them thats what the last technician indicated as well and to check to see if the parts were ordered. Turns out the parts were not ordered. So the two new technicians ordered the new part and when it arrived the day later they went to install it. This fixed a majority of the leaks but there was a smaller leak an the part that was not replaced. So i called and they sent another technician out (5 total different technicians). He indicated that it was not leaking from the parts that were replaced and that would not be covered by the exiting quote. I said this was ok and that I wanted to have the smaller leak fixed regardless since my expectation is that there are 0 leaks under my house. He told me that the 2 technicians that installed the fix for the major leak would be sent out to assess the situation. Well I got a call from the manager this morning that they would not be fixing the smaller leak and that the technicians would not be coming to my house anymore to fix additional leaks. Additionally, the manager indicated that I did not want to pay to have the leaks addressed which is a straight up lie. They told me "Go look somewhere else to get your leak addressed". So now I am out 900 and still have a leak in my crawl space under my tub and a company that does not want to fix the issue I called about. This all took place over two weeks and has been extremely frustrating. DO NOT USE THIS COMPANY IF YOU WANT TO HAVE YOUR ISSUES RESOLVED!

    I called Roto Rooter because my usual plumber wasn't available for emergency weekend service. I…read morepointed out the leaking fitting and the repair was minor. The charge for the work was astronomical. I will not be using Roto Rooter for any plumbing problems in the future.

    Drain Right Services - hydrojetting - Updated June 2026

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