I stopped by this Sephora location this morning, and Mia provided fantastic service. I needed assistance with finding a proper color match for the hourglass concealer. My make up artist uses it on me, and i wanted to have it on hand just in case I ever need to do my own event makeup. That said, Mia was really knowledgeable, honest, and i walked out with everything I needed. read more

I had a really disappointing experience on 4/18/26 around 2:30 PM at the Dior gondola. I approached an associate (an older white woman wearing red lipstick) to ask for a foundation sample. I explained that I've been color-matched as olive at other locations--specifically in the Armani foundation--and that I wanted to explore other options due to the recent reformulation. Instead of listening, she repeatedly insisted that I wasn't olive. It got to the point where she refused to provide me with the sample I specifically asked for. Without my permission, she grabbed different shades and swiped them on my hand, saying, "See, you're the opposite of olive," which felt both dismissive and unprofessional. What made the situation worse was that she called over a coworker and told her, "Tell her she's not olive," rather than actually helping me find a suitable match. This felt invalidating and unnecessary. As many people know, store lighting isn't always accurate, and I came in with prior professional matches and simply wanted to try a product. I've never had such a negative customer service experience--especially when it comes to something as personal as shade matching. I hope management addresses this, because no customer should feel dismissed or disrespected when asking for help. read more

Vicky was an absolute wonder! Let me tell you!! There was a white lady there that was just not the person you wanted helping you. She was just not nice AT ALL (even when she was wrong she didn't apologize lol) I left satisfied because I found the fragrance I liked and because Vicky was the only reason I purchased. She was so helpful! She helped me the whole entire time (after Vanessa moved to a different department in the store). If you go to this location ask for Vicky and let her go to work for you! So patient!!! How customer service employees should be! read more

Very weird shopping experience there. I walked in, someone asked if i needed help so i said yes. Then she was shocked that i said yes, so she asked the person next to her if she can help me. That person hesitated but eventually said okay. Once she handed me the products, she said tell me if you are paying by card. Then as i was paying, the first person who greeted me at the door was lurking nearby and watching as if I was going to do something bad. Will NOT be going back here again. read more

Horrible experience from start to finish. I walked in and the manager immediately gave attitude when I asked for help. One of the workers ended up giving me the wrong makeup shade even though my correct shade was already saved on my profile. When I came back to return it because my face looked orange, one of the workers laughed at me and said, "Who told you that?" That's not funny when I spent a lot of money on this makeup. Another worker later confirmed I had been given the wrong shade the entire time. I asked to file a written complaint and was told they "don't do that" and that I could only speak to the manager. The manager apologized but then said since I didn't know the employee's name, there was nothing she could do -- which I later found out was not true after calling customer service. They told me complaints can absolutely be documented and they keep records on file. Worst experience ever. I would give this place 0 stars if I could. DO NOT COME HERE!!!!!!!!!!! read more

My favorite go to destination for beauty products! I like how they have luxury makeup and skincare to niche fragrances and clean beauty, I came here to pick up my birthday freebie and this time I chose the skincare LANEIGE Hydration Heroes. I love how it is travel size products that you can try and also take on the go. This freebie set cam e with water hylauronic cream moisturizer, toner, and a lip sleeping mask. The Beauty Insider rewards program is one of the best in the industry and you can earn points with every purchase! This birthday freebie was also a nice perk to their insider program. With the accumulated points, you can redeem them for sample sets, discounts, and exclusive products. This time my sales associate Hannah was very friendly and nice and efficient. She even gave me free additional samples to enjoy on top of my birthday freebie! I often come to Sephora for their wide range of product selection. Whether you're shopping for best-selling brands like Fenty Beauty, Rare Beauty, Dior, or more niche lines like Drunk Elephant and Tatcha, there's something for everyone. The store also has its own in-house Sephora Collection, which offers solid quality at more accessible prices. My in-store experience was top notch. Upon entry I was greeted by several sales asoociates and they were very friendly and helpful. There's even a counter where you can get a trial makeup done and they even given you to go samples for you to try througout the week. Stepping into a Sephora store can feel like entering a beauty wonderland. So may pretty decor and sections of makeup to skincare etc. The black and white decor contrast was nice as well. This location has beauty services like mini makeovers, skin assessments, or brow shaping. Definitely coming back here often to check out new beauty products! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Tustin, California

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Located in the Tustin Marketplace. A good sized store with a lot packed in - almost too much to comfortably walk through. It's shocking that with so many employees you either struggle to get help or find them just chatting away with their peers. I was greeted as I entered, which is always a plus then had a fabulous person, named Angie, who helped me locate what I was looking for. She made me feel important and knew what I was seeking. She even persisted to look for the exact color I wanted in their stock drawers. When I went to checkout, the person just rang it up without any conversation. Then as I paid for it she just turned to her colleague and started talking. No good-by, thank you for shopping here, have a good day, nothing. Honestly, if it wasn't for the helpfulness of Angie, I wouldn't come back. Customer service goes a long way. read more

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Sephora was having a sale and I decided to go in. Apparently there was an event going on that day that started early as of 8am. I went in around 11 am and it was well decorated. There were a lot of people getting things done. Right at the door I was helped for an online pick up order. It was easy to get. The store had a lot of different brands and the people were helpful. read more

SEPHORA - Outside of Sephora - Cosmetics & Beauty Supply Near Me - Tustin, California

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Terrible customer service. This store definitely needs to train their employees on customer service and understanding what kind of industry they are working in. It's the holidays and the store hours are listed as 9:00pm, I arrived at the store at 8:59pm and they wouldn't let me pick up my order. I showed Denise the time on the phone was 8:59pm and she rolled her eyes and said we just closed the registers, mind you there were still customers walking around in the store "making their last selections". I had already placed and paid for the order. I called ahead and told them I was on my way, so they just needed to hand me my bag. Nothing that would take more than 30 seconds-so the store would still be open. I understand the holidays are stressful and everyone wants to go home, but honor your store hours and show some kindness, it can really go a long way. Instead of showing the customer comes first and making me want to shop at this location more often, they have shows their priorities and proven that I'm better off taking my business to another location. Off to spectrum I go! read more

A small Sephora in the area but sufficient if you need something. It's convenient and you don't need to go to the actual mall but they don't carry many things here comparing to the one at Brea mall or SCP. read more

Hello yelpers :) I have not had good experiences here but a few days ago I did, hence the 3 stars vs the one or two . I had suggestions from the cashier . She was very helpful and had great opinions . I recommend already knowing what you want and need when you come to this location. read more

My first time at a Sephora and it's smaller than I thought, but it's packed with all different makeup brands and scents. Super helpful staff too. I came in to redeem my free birthday gift. I love that it's no purchase necessary, and there were a lot of items to choose from too. I also love that they carry one of my favorite brands Ilia. It's one of the cleanest makeup's that I have found that works. I will definitely be coming back. read more

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Likes: + I like the efficiency of their BOPIS system. + Polite, helpful staff. Efficient service. . The 'Rare Beauty by Selena Gomez Mini Soft Pinch Liquid Blush' turned out smaller than in the picture. Still a nice, popular, cheap, quick gift though. Non-likes: - Crowded parking. A bit of a maze to get to. read more

A million stars to Haven and Jordanne. I came in with a major makeup emergency from a different store and they swooped in SO quick to fix the situation, even though it wasn't their fault at all. I can't thank them enough for listening and going a million extra miles to help me. I am just so grateful for their kindness, professionalism, and willing to solve problems that weren't theirs. They were cool, calm, and collected. Truly top notch customer service like I've never seen before. Lesson learned: I need to stick with the Tustin location moving forward. Thank you SO much!!! (And yes this is the best most accessible location, despite it being smaller!) read more

Birthday visit: came here to pick up my birthday gift and was greeted by Dylan. Located within Tustin Market place next to Loft, Sephora is my go to for self care essentials: cosmetics and perfumes. On today's visit: i was able to use points to grab a small YSL perfume, lip gloss, and a lipliner/lip gloss combo bday gift. Use your sephora app or provide your phone number at the register and you can pick your bday gift during bday month. read more

I visited here today for the Sephora sale because I've never worn makeup but wanted to get into it. I had a list of products I wanted to try per recommendations from friends. I was approached twice by different workers. The first worker was extremely rude and not helpful in the slightest. After explaining to him my friend said this shade would work for me and said "well your friend is wrong" and after swatching shades on me he then poked at my insecurities and said they need to be fixed and proceeded to give me an eye roll. There is definitely another approach that could've been taken that I don't think would've come off as rude but no I was very hurt. read more

Whenever I go in, I'm rarely greeted or offered help. I don't even go when it's busy. I'll be one of maybe two people max and employees are buzzing around saying nothing. Odd. read more

Anna was very helpful and helped me find my perfect shade and even helped me find the brush to apply my makeup that I have been looking for. She was knowledgeable on products and you just what I needed. Would definitely recommend her if you come into the store! Beautiful location next to my house and love the marketplace. read more

I've been shopping at this Sephora location for the past eight years--it's my go-to store for all things beauty. While it doesn't carry every single brand I love, the exceptional service more than makes up for it. The staff is consistently helpful, and the store is generally well-organized, with clean and well-stocked testers that make shopping here a pleasure. This review is long overdue, but I wanted to take a moment to highlight a truly outstanding experience I had, thanks to Kassandra and Sam. I came in with a gift receipt to exchange a Stila eyeliner I received for Christmas. While the product was unused, I had missed the return window and hadn't realized the policy wasn't clearly stated on the gift receipt. I usually wear the shade Lionfish, but this one was black--not a match for my daily look. Kassandra kindly informed me that the return was outside the allowed timeframe, but rather than turning me away, she took the extra step of consulting with Sam. Sam, with professionalism and patience, explained the return policy and, after some thoughtful discussion, approved the exchange. She exercised exceptional leadership, empathy, and sound judgment--transforming what could have been a frustrating experience into a seamless one. On top of that, Sam went above and beyond by preparing a few samples of a bestselling Christian Dior foundation I'd been eyeing. I've already fallen in love with it and plan to purchase it soon. They could have easily said no, but instead chose to assist with patience and professionalism. That level of service is rare--and absolutely worthy of a five-star review. Thank you, Kassandra and Sam, for continuing to set the bar for outstanding customer service. read more

After my recent experience with this store, I am done with Sephora. The dismissive attitude of their associates and especially their manager is appalling. I went in last month to get a really nice foundation for my wedding. At that time, the associates were distracted despite me asking for help. They suggested a foundation and color which I purchased. When I put it on at home, I looked orange! It was so dark and unatttactive. I had to go back to my OTC brand instead. Because of my wedding, honeymoon, etc. I was 5 days over their 30 day limit to return it. When I explained the situation, the manager gave me a smug, sorry. Nothing we can do. Well, there's something I can do. I will take my business elsewhere. There are many options for makeup where customers are treated with respect and graciousness. read more

This is the only Sephora I feel like I get adequate service at. I really appreciate Jenny taking her time to help me find the perfect foundation, and other make items to complete the look I'm going for! The time spent really makes it worth the drive and that I'm passing up other Sephora stores to come to this one. I never feel watched or profiled here which makes the experience even that much better. They let me spend my money in peace and I love that for myself and this store. I will continue to pass up the other stores to come to this one. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Tustin, California

Let me just say, Anna is the sweetest person I have ever had an interaction with at any Sephora. I've been shopping at Sephora since I was in grade school and no associate has helped me in a way she did. I was having problems with my account and every time I would ask an associate for help, they would refer me to call costumer services which of course takes hours. Anna helped me then and there without me even having to ask. She solved my issue with such great kindness and the best possible outcome for me. She is extremely nice and such great energy. THANK YOU ANNA!!! read more

SEPHORA - Me holding my matcha while shopping. - Cosmetics & Beauty Supply Near Me - Tustin, California

Went in today to buy a bottle of cologne, asked for help from an employee who told me he was off the clock, which is totally fine, and he told the cashier I needed help. So far so good. Cashier then requested for a floor employee to assist me and I waited. I waited too long for them to transact business with. Poor customer service. Never going back. read more

Honestly I love coming to this Sephora! Today especially I went to splurge since I was graduating. Miss Catherine and Michael from Patrick Ta were absolutely amazing! I was a bit nervous talking about make up, but they made it so easy! Catherine really was giving me great tips on types of primer suited for my skin and foundation. Then it just happens that Michael was there for the Patrick Ta make up, they were super sweet and honest! They did an amazing job explaining how to apply the makeup, and just explaining everything! Also reminding me not to apologize because I was getting embarrassed and I just kept apologizing. I'm very grateful, it really makes me appreciate the work people do. Because someone like me isn't always comfortable going into Sephora especially since there's so many options. Thank you again! read more

This location is vey small. Due to limited space, does not offer many brands or carry a lot of inventory. It's fine for a quick stop to grab basics while in the area. Plenty of parking. Staff is helpful. read more

I've came to this sephora so many times and i've never had a good experience here. All the women that are out on the floor are rude and never welcome you or ask if you need help. If you ask for help they have a really nasty attitude. Won't be coming back. read more

Yesterday I came into Sephora in Tustin. I've gone there before, a few times for a color match on foundation. But I could never truly get the right color, it was always too yellow or too light. I met a sales associate yesterday by the name of Tasha. And let me tell you, Tasha did her a big one with my face. She went through different shades and tested them all on me. She worked so hard to help me. She ended up matching me perfectly, this foundation looks just like my skin. I didn't know it was possible for me to have an exact match. For the first time in my life I have a perfect match. Not to mention, she introduced me to a cream to remove the redness from my face so that I don't have to wear the foundation all the time. And it WORKED...That was life changing for me. If Tasha had not come along, I would've left without purchasing anything because I was truly lost. No one has ever cared so much about my needs. My 45th birthday is coming up and I just want to feel confident on my night. Tasha made that possible for me. I put the foundation on this morning and looked at it in different lights. It really is a perfect match...I'm so happy Tasha thank you so much. If your other stores don't have a Tasha, you guys better get one. I hope that this store recognizes her for doing such an amazing job. It's hard to find ppl that Njoy what they do. She deserves to be recognized for that. read more

Small store and new products are never with the brand gondolas, always on display somewhere else. Why wouldn't you have both? New Dior blush, not on Dior gondola, but on display separately? With very few amount of product? Weird. The service here is very high school clique. One sweet girl came up to me and asked if I needed any help, but there's always a group standing by the front door gossiping. Like a gaggle of geese. Also, so hard for them to stock anything. read more

I absolutely love this Sephora! Everyone is so friendly, patient and nice. Tonight Chelsie helped me pick out the perfect foundation. Thank you! read more

Due to new 30 day return policy they would. It replace a YSL lipstick that stopped working- tube would not turn. I missed it by 1 day. Rude manager and terrible attitude. Can have better service and easy returns at Nordstrom's. Done with Sephora. read more

Wow, just came in and the staff was so awesome and helpful. Like I haven't had this quality of service in a long time. I had T help me and she was fantastic, supper attentive and actually listened to me! 1000/10 read more

I have been buying at Sephora since 2013. I think this is the best place to get makeup products! During all this time the service has been always great, but especially two days ago when I went shopping at The Market Place location. I was helped by an Associate called Fatima. I want to highly her great customer service! She was incredibly helpful and friendly. She took the time to understand my needs. I felt like she truly cared about finding the perfect products for me. Even though I was coming just to look for 2 brushes I ended up finding some more amazing products for my daily makeup. She was so knowledgeable about the products and gave me such great recommendations. Great experience! read more

SEPHORA - Makeup - Cosmetics & Beauty Supply Near Me - Tustin, California

Just went to Sephora for a return that I purchased on August 30 and today is September 30 and I think there should be more flexibility with returns especially if it's by 24 hours late or miss by one day the cashier Grace was very nice and polite unlike the manager Denise didn't say a word just said nope August has 31 days She wasn't nice at all zero customer service skills. She didn't say oh I'm sorry you missed it by one day. She didn't try to explain she was just very matter of fact zero empathy. She didn't even look at me just like nope there was 31 days in August. I think that's very poor customer service. read more

I have been here TWICE and NEVER again will I come to this store. Every time I come to this location they come up with some kind of new "policy" to avoid the curbside pickup. I use curbside for the convenience of passing by really quick since I go during my lunch. The employees are clearly seen to just be wandering around gossiping with each other. When I went to the front to pick up my order as I was directed on the phone after being told about the "new policy" there was only ONE cashier and a LOOONGGG line, when the rest are clearly seen to be doing absolutely nothing. When you come in and leave you are clearly judged by the look on their faces (the ones by the door). I bet you the manager or whoever is in charge doesn't care because look at all the 1 star reviews. read more

so the line to pay is out the door and only 2 people ringing up! foreign men are in line. wtf is going on here today? buying their wifes items?! yaa this is really nuts. i had something to return and waiting 45 minutes is not acceptable. i lnow its retail but come on!! read more

I won't be shopping here anymore as they don't take their product back more than 60 days and I've spent hundreds of dollars if not, thousands here in the last year! I will return to buying my make up at department stores such as Nordstrom's who takes everything back! read more

Terribly Poor service by everyone at this location. Staff is very racist. Unresponsive and unhelpful. Pathetic and unbelievable. Never going back here. read more

Inconsistent policies from employee to employee and from store to store. We bought some cologne from a different Sephora and came here to return it due to the convenience. But when we tried to return it and exchange for another one, the manager at this location failed to honor the 20% off coupon. She refused to make a one time exception, even though multiple employees at her store and another store said it could be done. Definitely would not recommend to shop at this location due to this particular manager. read more

Very helpful staff. I would say this location isn't always as stocked up as others, maybe due to location I'm not sure. Layout is a little cramped, but overall was a good experience. read more

So rude. Came in at 8:45 for just one quick thing. As soon as I stepped in had an associate passive aggressively ask if I needed help I said no and she proceeded to let me know they close in 15 minutes. I grabbed what I needed and paid quickly. Then as I'm ready to exit I stop and smell a cologne with my husband and an associate walks by looks us up and down and gives us a dirty look because we're smelling the cologne. Customer service doesn't end until the store closes. Never going back. read more