I came in with my son on a Friday. It was packed. The store was clean. We were greeted upon entering. I wanted a few things but I can't shop in chaos. It's good to see a store in Paseo Nuevo busy, theres a lot of vacant stores. read more

Very nice, polite staff. Thank you for your help Natalie, after communicating with whom I had only pleasant impressions, she helped me choose cosmetics that suited me. The store itself is small, and not all items are represented, but we were able to find what we needed read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Santa Barbara, California

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Customer service is awful especially from one specific rep, she always has a nasty attitude when I go and she acted like I was stupid for asking a question about a product. Wish I remembered her name. read more

While service with the sales rep was helpful, I had an issue that needed manager assistance and the customer service for what one would expect after spending almost $600 in products for my kids was really disappointing. read more

Do NOT book here for make-up if you have an important event. This store has the most extreme nonchalant unprofessionalism, in management and in staff, that I have ever experienced. A lack of honesty, and a stark lack of aesthetic skill as well. I'm so disappointed in my experience here. Beyond. I called on Friday, 2/7/25 to see if they had any openings for Sunday earlier than 11:45AM, as I had a FIRM film festival engagement at 12:45PM. I spoke to a gentleman (very polite he was by the way, but that's where the professionalism for this store ends) who told me he would speak to a manager and call me back to see if there was any earlier opening. A woman manager called me back and told me that my appointment would be at 11:30AM on 2/9/25 with Tatianna. A few moments later, I received an email confirmation for my appointment on 2/9/25, but it said 11:45AM. I called the store back and spoke to the manager and asked if that was an error. She said that my appointment was for 11:30AM, but that the system just placed it into the 11:45AM slot. I told them that I had a hard commitment at 12:45P, so I really wanted to make sure that my appointment was at 11:30AM. She told me not to worry and that she has made a note of it. I show up at 11:22AM, today, 2/9/25 and there is one make up artist (who I later learned was Tatianna), working on a client. I notified someone else on the floor that I was there for my 11:30 appt. The young lady called someone on her earpiece, then notified me that the make-up artist was coming to clean up the station and get ready for me. A few more minutes pass by, and the make-up artist who was supposed to be assigned to me, Tatianna (I didn't know this was her just yet), was doing the customer's eyesbrows (remember this, the eyebrows) and she was leisurely chatting to the client, and I do mean leisurely, about just graduating high school and transferring credits, and such. 11:3AM rolls around. I check in with a young lady with pink jewels on the side of each eye, I believe she said her name was Naeli. I asked her if I would be started on time and she responds "It's only been three minutes". So now, they are being dismissive of client's time. If they were to clock in 3 minutes late, or the store opened 3 minutes late, is it still "only"? You don't get to decide how many minutes are dismissive of a customer with an appointment that triple checked the time. Then, she reveals that the make-up artist leisurely chatting is Tatianna. So, the earlier employee had lied to me about someone just clocking in to service me. A bad lie at that, as there was no other make-up artist there working; and Tatianna, whom I was told would be doing my face, was there the entire time. Then Naeli, dismissively, said not one, not two, but five times, when I explained how much planning I did on my part, "Well things happen". I don't know who hires these girls, but there needs to be an overhaul. Things happen? Ok. On to the actual service.... My appointment gets starts 20 minutes late, and Tatianna asks me if I had any inspiration for a look. I show her. She works on my face, and when 12:20PM comes, she says "I just have to do your lips and we're done". She hadn't touched my eyebrows, so I ask, "No eyebrows?" And she says "Oh!"... Oh? How does a make-up artist forget to do eyebrows? Especially after spending time making sure to get the last clients brows just right. Was she even looking at me? I felt incredibly unseen by then. Literally. But it got worse... So she gives them a whisk, a light one, and they look barely touched when she's done. Not even a shape to them. I politely showed her the inspiration picture again, and aside from my face looking nothing like the make-up I showed her, not even in the same color family (the picture I showed her had gold tones and my face/eyes were silvery gray), but she didn't even try to get my eyebrows even close. I looked at her face, which was done up quite nicely, *including her eyebrows*, and was very very confused about why she wasn't even trying. And I even complimented her eyebrows and asked what it would take to get mine somewhat close to hers; to which she said, "I would just need more time". WHICH IS WHY I BOOKED MY APPOINTMENT AT 11:30 IN THE FIRST PLACE. I disliked my make-up so much. It looks nothing like the picture, and I ended up sitting there and trying to quickly fill in my brows on my own. I also missed my portrait appointment slot. What a big day today is, and how Sephora just truly ruined my planned portrait and a special appearance floors me. (I was told the manager's name is Kristin. But then Naeli with the pink eye jewels told me she was the manager.) Sephora, please get this team together at this location. read more

I had a wonderful experience here this past Saturday afternoon. One employee was quick to help when I couldn't find a makeup brush and the employee behind the counter, Alicia, was very friendly, professional and knowledgeable. I signed up to receive emails and since my birthday is soon, I was able to choose one of three products to take home. I asked about having a makeover done and was given a form listing their services. Yes, their products are a bit pricey, but I had a gift card and am excited to use the brush and gift (hair mask). My mom has this brush and strongly recommended it. read more

SEPHORA - Makeup brush and birthday gifts - Cosmetics & Beauty Supply Near Me - Santa Barbara, California

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Headed into Sephora for my annual birthday surprise! The store is a bit of a labyrinth I almost needed a map to find my way to the cashier and find my way out again before I succumbed to the powerful collective perfume of the store. I jest. It's clear Sephora has an enormous selection and the cashier was so kind and helpful! I found my way out just fine and took my Sephora goodies home to try out on the largest organ of the human body- my epidermis- aka skin! Fun Facts! read more

SEPHORA - Annual Birthday Goodies Await! - Cosmetics & Beauty Supply Near Me - Santa Barbara, California

Thank you Natalia for your help today! you are the best! This Santa Barbara location alway has the best customer service read more

Went in and nothing I needed was stocked and I couldn't find a employee (it was busy to be fair). So I went under the displays in the drawers. Honestly never has anyone cared that I did this. It's annoying because just stock the items they are obviously here. Some rude employee was annoyed I was looking. -put up signs if you can't look in the drawers (ulta let's me!) -get nicer customer service and workers who actually stock the floor! Overall I mean Sephora is supposed to be higher end so pretty disappointed. read more

went to sephora in sb to get eyebrows shaped. walked out with only 1/2 eyebrows. worker brushed and pencilled in eyebrows. i complimented her on how nice they looked. went home, washed faced and found i only had half brows.at least she could have admitted she messed up rather than accepting compliments and tip. See cosmetic services elsewhere. read more

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I walked in with one of my eyelashes damn near hanging off and the manager was like "Girrrrrrrrrrrl let me get you some help with that." It looked like my eyelash lost a fight... So I got help from a nice little lady who got my eyelash put back on. Thank you to the manager & lady both. It's a bit crowded here all the time and there seems to be no rhyme/reason to the layout. I wish it were more structured and categorized with maybe signs??? And because it is so busy, most associates are just always full helping other people. How do others always manage to get help? I'm baffled. It's best to already know what you want before coming here. Get it and leave read more

Highest compliments to Katie (I'm pretty sure that's her name) who did my wedding make-up a little over two months ago. Finally have a chance to write a review! I go make-up free and she made me feel comfortable by asking me what I preferred for every step of the application and allowed me choices which resulted in a natural yet elegant look. Even my most critical of friends complimented me on my make-up! Her calm energy and explanation of everything was an added bonus! I would not have changed a thing about my look. Thank you Katie! You have talent!!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Santa Barbara, California

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Liza color matched me. It was Super quick and easy! Will be back for other make up needs

These ladies are the best! If you have a special event and want to make sure you look fantastic, work with the Sephora gang. We had a large group for solstice and they were sooo accommodating to do all of our makeup. I come anytime I have a wedding, a photoshoot, or a special occasion that needs a professional. Big shout out to Kristin, Sandra, Daisy and Alejandra!! Love these gals !! read more

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I really like this sephora, a lot of the time they are low stock on items but the employees are always super nice. Michael especially always helps me and recommends me great products. read more

Giving two stars because sometimes they are friendly, asked a guy with blonde hair who worked there if i can have 2 samples of a foundation shade, he said yeah give me a minute, waited around 15 minutes he never came back to help me after that I payed for my items and left . Get better staff who don't look at you weird just cause your pretty (: read more

I always dread going into Sephora. But, summer is here and I needed a new foundation. I never have any luck and end up with shades to light or dark. Eric helped me find the perfect match with in my budget, in addition to recommending a setting spray, eyeliner, and cologne for my partner. Eric is the best! I wont put off going to Sephora if he is working read more

Sephora is very hit or miss in customer Service to me. I think lately they have gotten better but not at this location. THE. WORST. Staff were very pre occupied with someone that was in the store. Idk if this was a district manager / new hire or what - I would use the word indifferent to describe everyone that worked there. Espc the person at the cash register. I do often feel cashiers at Sephora give the impression they are doing you a favor - reality is .. this is retail. No one is doing me a favor and they are not doing themselves any favors with their lackluster customer service. read more

Astounding Team! I felt like I was getting into an exclusive club as VIP. Ciera & Ali were my new bffs. Like actually. We had great conversation and went through the latest protocol and deals. I was matched with the right shade for Selena Gomez's RARE brand by the intuitive Jarrod. We were acknowledged with care by Kristina a gem. Overall! Go in. It's clean, welcoming, and brilliant. read more

SEPHORA - RARE 480W by Selena Gomez - Cosmetics & Beauty Supply Near Me - Santa Barbara, California

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Recently went in to buy my hair products which I do every other month. I was minding my business when a worker came up to me and asked to take my basket away! I said no and she proceeded to say I was shoplifting which was not at all true. I feel uncomfortable and profiled every time I go now. Will not be returning to this location. Do better Sephora!! read more

Today I had the worst experience ever at Sephora one of the cashiers was super rude didn't even greet me and threw the change on the table didn't even hand it to my hand. She seemed like she hates the job. read more

The customer service here is horrible. They clearly get bothered and give attitude when answering a question. Don't bother them while they are gossiping with their coworkers, or looking at themselves in the mirror. They clearly are very busy. read more

Had so much fun at the yelp event at Sephora tonight! The staff there was so friendly... and the best part is Laura with Anastasia finally taught me how to do my brows!! She also recommended some great products. I'm pretty lazy when it comes to make up but I think even I can manage this new routine. read more

SEPHORA - Fun photo station at the shop! - Cosmetics & Beauty Supply Near Me - Santa Barbara, California

Sephora used to be more like Nordstrom -- if you needed help, someone came up to you and then walked you over to find what you needed, making sure you found what you wanted so you could spend money. No longer. It's more like Kmart where they point in the general direction (over on that wall, in the middle) and don't bother to notice that you can't find what you are looking for. Walking out, the greeter perkily says 'thanks for coming in' and I wanted to scream. I won't shop online here anymore either. read more

My favorite store. Helpful, friendly, kind sales associates. A great place to go for beauty inspiration or a date with yourself.

They asked for my email, and guaranteed me that they would not use it to spam me. I have received 5 spams from them in just 2 days since I shopped there, and there is no option to "opt out" on those emails. If you want to be spammed to death, go to Sephora. read more

Nice location. Friendly staff. Can get crowded during the weekend and holidays, the place is full with high school kids try to play with the makeup there read more

SEPHORA - My birthday gift - Cosmetics & Beauty Supply Near Me - Santa Barbara, California

Rude and racist employees, who only acknowledge white upper class customers, but that seems to be the norm in Santa Barbara. I always get anxiety when I come to this store because all of the employees are rude and refuse to acknowledge customers and they just hang out in groups and gossip. Today I went in, and all of the employees walked right past me refusing to acknowledge me, but they were very selective with who they did help. Plus the displays are gross and dirty, this store is a mess and lacking major customer service skills. Avoid this location at all costs. read more

First time visiting Sephora during Covid and have to say the precaution the staff takes to continue providing excellent service was amazing. I came with my mom a few weeks ago to look for some new products which can be overwhelming at times. But thank you so much Michael for your help and patience with helping my mom and I find great products best suited to our skin. I love my primer! And my mom her products. Love that we were informed on all the products that were recommended and felt listened to. Thanks so much! 10/10 ! read more

No one greeted me when I walked into Sephora, but that's just normal around Santa Barbara, if you look Asian, since these salespeople usually have no problem greeting the non-POC. (If it's a day that they do bother, of course.) I was at Sephora at around 1PM today, checking out the new Fenty Beauty collection. No one bothered to ask if I needed help for the time I was there. However, I did have a makeup artist hover over me while I was selecting some products to purchase. She even followed me to the checkout line to make sure I wasn't shoplifting. Look here, I know that I am funny looking and dress 'urban', in comparison to the 'beachy/casual/tourist' vibes in this town. However, there's no need for that disrespect, even if I am not your ideal Sephora customer. Makeup, beauty, and fair customer service should be for everyone, not just for discriminately, selected individuals who are deemed worthy of acknowledgement and respect by these Sephora employees. That makeup artist could have assisted me (and cleverly made sure that I wasn't shoplifting), instead of being glaringly obvious with her 'monitoring'. This experience deters me from visiting this Sephora in the future---but I'll make one last stop to return my past purchases. (I'm holding on to my new Rihanna makeup tho' ) read more

I came to this Sephora this past weekend. It wasn't too busy, but the employees at the door never greeted me. This is fine but usually at the Sephoras that I have been to, the employees are really friendly & nice & greet customers as soon as they come in. I was in need of a moisturizer & wanted some foundation samples as well. I looked around to see if anyone could help me, but they all were preoccupied. After walking around the store for 15 minutes, I returned to near the front of the store, where the two employees were still having a conversation with each other. I kindly interrupted their conversation & asked if one of them could help me with a color match. I tried to make conversation with her as she was gathering my samples, but she didn't seem like she was in a good mood. I paid for my moisturizer at the register & walked out...only to realize the next day that I got charged twice for my item. It was partially my fault for not looking at the receipt before leaving, but I just didn't like the atmosphere so I wanted to leave as quickly as possible. Now, I have to go through the hassle of emailing sephora customer service to have the duplicate charge taken care of because the employees said that the store doesn't personally take care of it. All in all, I don't think I'll be returning to this sephora. I did not feel welcome & on top of that, I now have to deal with the duplicate charge read more

Worst Sephora experience ever. Walked in and no one offered to help. The older lady that was working there passed by me so I turned and asked her if I could get a sample of a foundation. I would have thought she would also be helpful enough to color match me but no she said grab the color you want and hand it to me. She seemed like she didn't want to help anyone as another customer had to come up to her and ask her for help as well. read more

This is the worst Sephora experience I've had. The store is a disaster, nothing is in the right place, the samples are gross, they are out of a lot of products and it just seemed dirty and messy. Employees were asking me if I needed help because I was searching through drawers and rummaging through misplaced product, but the employees weren't any more successful than I was at searching for things so I asked if I could order what I needed online at the store and have it shipped to me. I definitely do not recommend this store, it's not the experience you are used to having at a Sephora. read more

Customer service needs some work. Every time I walk in I get instantly bombarded with many questions, basically them telling me they're watching me. Just because I am a teenage girl doesn't mean I'm going to steal. I thought the profiling was disgusting and judging me by my appearance. Don't give this Sephora your money please. read more

Thanks so much to Shelby for showing me an awesome Smashbox primer for my redness! I was about to give up hope and she saved meeee!! She also gave me a sample of Dr. Jart's tiger grass serum out of the kindness of her heart without even asking. I love you Shelby! read more

I've never been treated so poorly by a customer service representative. I will never visit Sephora again. If you are not happy in your job and you clearly don't like people maybe you need a career change. read more

WHAT A GREAT PLACE! I am not a mek-up kinda girl and I went in today for a few things: lipstick eyeshadow set eye liner lip gloss I found everything and then some and was very pleased with the customer service and friendly sales associates. I walked out with some amazing purchases! read more

The entrance of the store played very loud music, made me feel stressed and wanted to finish quickly then leave. They had big speakers instead of several speakers distributed in the store. Otherwise, just like any other sephora store. read more

SEPHORA - Sephora store! - Cosmetics & Beauty Supply Near Me - Santa Barbara, California

Every station had missing samples, gross brushes (ex: the Benefit sections brow brushes that came with one of their brow sets were frazzled and disgusting maybe throw it out and replace with new samples?) I asked for help and without any eye contact she said "just a minute" by the time she came around I didn't need help anymore because I was grossed out by the samples. The girls were not friendly at all. It used to be such a great store! I'm not sure what happen but I probably will just give my gift card away or hope for a better experience at another location. Suggestion: customer-focused model training. read more

Great location and helpful staff. It was my birthday yesterday and my brother and I shopped here for a birthday present. I picked out the Prime Time Foundation Primer by BareMinerals and Urban Decay's Eyeshadow Primer Potion, both easily found in a Sephora's Favorites display :) as we made our purchase, I asked the cashier if there were anything I receive as a beauty insider member with a recent birthday and she added to our purchase a small bottle of Philosophy shampoo, shower gel & bubble bath combo in vanilla birthday cake scent for free. On top of that, she suggested I can pick out one of the small gifts for racking up points and I picked the StriVectin-SH sunscreen. I felt like my birthday presents just expanded and it felt like a good deal for my brother lol will def come again to this amazing Sephora! :D read more