I had a really good experience with customer service at the returns/order pick-up desk this morning (8/2/26). The woman working was so sweet and helpful! She made the experience quick, easy, and painless! As someone who's worked in retail, I know those roles can be tough and patience can wear thin, but she was so bubbly and kind. I was already having a rough morning and truly appreciated her kindness! Also, I love that Macy's still stocks Papyrus stationary/cards (carousels of the cards are near the returns' desk) - it's so hard to find them anywhere and they have a great selection! read more

I went into Macy's for the first time in years to buy a good pair of sneakers. The selection was not great, but I finally settled on a pair of Nike sneakers for about $70. Unfortunately, after only wearing them for about a day and a half, the bottom of the shoe started coming apart while I was out on a walk. I had to walk home with the sole flapping around. I brought them back to Macy's two days after purchasing them, expecting a simple return for a defective product. Instead, the process was frustrating. The cashier who originally sold me the shoes was the one handling the return, but I still had to explain the situation. She then brought out another employee, who inspected the shoes and I again explained that they were purchased just two days earlier and were clearly defective. There was no apology or acknowledgment of the inconvenience. She then had to go check with someone else, and both employees disappeared into the back for several minutes before finally processing the credit. A defective product can happen, but how a company handles the situation matters. This was not a customer-friendly experience, and it certainly did not make me feel valued as a customer. This was my first time physically shopping at a department store in years since I usually shop online. Unfortunately, this experience makes me much less likely to return to Macy's. I am also still waiting to confirm that the refund was issued correctly, since the receipt appears to show a card number that does not match the card I used for the purchase. I hope that gets resolved without further hassle. Not a good way to win back customers. read more

Macy's - New Nike shoes from Macy's falling apart - I just bought them two days ago!!! - Department Stores Near Me - Santa Barbara, California

wonderful department stores extremely organized super clean, huge selection wide variety of brand. sales never end the staff extremely kind and welcoming. read more

Love the pillows, nice to be able To feel a product before I click buy. Charter Club had never let me down. Thank you Macy's. read more

I'm giving an extra star for them for still being in Santa Barbara at all. For a town with pathetic shopping you would think that Macy's would stock the store, hire good sales people, and have fun events... Yet, they don't. Again, my wife went to wear her new top today and found the security tag the cashier insisted she removed. To make even worse, the security system doesn't seem to work; she left with the tag on again. Dear Macy's, please invest some money into the Santa Barbara store. You would have the entire city shopping there. As it is, your inventory is low, the store is rundown, and the employees don't seem to care. SB Local read more

Macy's - The fifth or sixth tag that was missed. - Department Stores Near Me - Santa Barbara, California

In a world where shopping has dwindled down to electronic shopping carts. Amazon packages delivered to your doorstep We still have some real human experiences.. Macy's.... I went on a Saturday to pick up holiday attire for a party This was during a Saturday night.. Overwhelmed with choices, I'm sure on camera I looked like the dazed and confused.. That's where the magic began I got approached by a real human being.. A lady, store associate ( I'm so bad with names) She stopped to check on me to see if everything was alright. Ladies and gentlemen you already know the answer to this question.. While she was helping me, Another store associate approached, a guy. Next another woman approached People I'm being serious, and yes these were real humans too. No I'm not dreaming either I ended up with the beginning lady, And another woman that went to school for fashion specializing in color.. Recommending choices, collaborating together on what I should wear I walked out with exactly what I needed Confident in the assisted choices in my new attire I HIGHLY RECOMMEND EVERYONE GO TO THE ACTUAL STORE. FEEL THE MAGIC OF REAL HUMANS THAT LOOK AT THESE ITEMS IN THE STORE ON A DAILY BASIS. DONT SPEND CONFUSED MOMENTS SCRATCHING YOUR HEAD. Let the experts handle it.. As long as I'm in Santa Barbara I wish they never close Macy's This was my greatest experience for customer service during the holidays... Of course I will be back... read more

Macy's - Holiday shopping - Department Stores Near Me - Santa Barbara, California

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Service good, selection poor a more variety of larger sizes are needed in professional work clothes and a better selection of shoes.

Jazmin at the show area is extremely rude and just looks completely unprofessional as it is. Asked her for help and was met by the most ghetto attitude I've ever seen in my life. Get rid of her because I spend thousands of dollars here and willing to not come back just to see that face again seriously read more

Nobody answers the extensions. I have called over an hour from 10 to 11 and it's really pitiful..

Service with a smile; good sales. I hope Macys is able to stay in Santa Barbara. It's our last department store here.

Horrible customer service. Could not find anyone in the cook wear to purchase my item so I went up stairs to pay. As I went up the escalator I was being followed but an older woman. Instead of letting me know that she worked in that department so I could purchase my item she started to follow me around. She finally came up and asked if I was going to purchase the item as I was heading to the line..... unbelievable. Watch out for Emelia in cook where. Hire better people. read more

Made an online purchase and never received an email confirmation and a purchase receipt. I spent about 40 minutes on two online chats over the course of two days and could not get my purchase receipt. There are no customer service phone numbers they only have useless generic FAQ's on their website for customer service or their useless live chat service where I was finally given an email address (customerservice@macys.com) and sent them an email. I received an automatic response saying ... "Email Support Unavailable (Do Not Reply)... Oops! You've replied to an invalid email address, but don't worry, we have self-service options for you. Here are our FAQs and self-service links: What is the status of my order? How do I return my items? Need additional help information? If you still need further assistance, click here to chat with our virtual agent 24/7. Live chat agents are available 9 AM - 12 AM ET. Or call (800)-289-6229 to speak with a Macy's Customer Service Representative 9 AM - 12 AM ET (Holiday exceptions may apply). After much searching through their website, I finally found a "Feedback" link where I filled out an online form and requested a follow-up via email. I have no faith that I will receive my receipt. I was hesitant about ordering from them in the first place but the price was a little less than Amazon. Never again will I purchase anything from Macy's. Now I know why they keep closing stores and will probably be out of business soon. Worst customer service ever. So sad for a company that has been around since 1858! read more

They no longer have high end brands just Macys brands. No impulse department. Even Free people is gone.

2 stars for a department store? Are they kidnapping children? Selling knock-offs? Fracking? Of course the answer to all these is probably not, meaning the ranking is probably based more on the clientele than anything else. Overall, this is a nice spot, with a wide variety of department store gear and a never-ending sale on almost all of it. From my own experience, the men's department is solid - particularly for dress shoes - the jewelry department is great for middle aged married guys like myself to try not to screw up a stocking stuffer, and the housewares are cool. Sure, it smells a bit like a perfume spill and you may need to search a bit for a cashier, but you'll find one and you'll probably smell nice when you leave. It's also nice to be able to shop in a real store. This spot is a good spot. read more

Came here looking for some cheap walking shoes. Went to the shoe section and found a pair I liked on display. Looked for ten minutes for an employee to help get my right size shoe from the back of the store. When an employee finally came to help, she was friendly and helpful. However, if you are going to have a shoe department, hire some more employees or at least just have the shoes out in boxes so people can try them on. read more

I came to buy a pair of sunglasses back in February and I bought the protection program. My glasses ended up being chewed up by my dog and I came in today to get them replaced with the protection plan and was taken care of super well both times by Jamir. Jamir was incredibly knowledgeable and helpful with every step of the way read more

Was having a hard time with an online return and a young gentleman Wednesday morning handled it quickly and professionally, and helped me choose the right product! Thank you read more

We have no department stores left-you would think the one remaining would take some pride in their store. As you walk in, the mens department is impeccable. Not a thing out of place. Head up to the 3rd floor and they seem to have crammed everything up there and it is worse than closing time at Ross. Nothing in its place. Clothes on the floor. Seasons mixed. Women and children clothes mixed. It is a disaster. The dressing room nearest the lingerie section closed and only one other available. One check out with 3 clerks took forever...I miss the old days. There is zero appeal here. I won't go back. I could overhear other customers longing for Nordstrom and I couldn't t agree more. read more

This is one of Santa Barbara's last true department stores. I hope it is here to stay. Macy's is also La Cumbre Plaza's only interior anchor and I feel that it does better than the mall itself. The venue is positively large, with three expansive floors and just about every retail item you could imagine. I have fond memories of walking in through their western entrance to the aroma of perfume. While the store is large, I feel that it is laid out well and that each department is clearly sectioned. There are two elevators in the center which feature open windows from the back. It's neat to watch them go up and down from the top to the bottom floor. Macy's is one of those stores that has a new sale each week - and there are coupons galore. You're sure to find items you need at discounted prices. I come here when I'm in need of general dress clothing and feel that they offer a good selection. I also feel that the department staff go out of their way to make the customer feel valued. You don't see that at many chain department stores these days so I see it as an advantage. The next time you are in need of a retail-type item, give this store a shot. You may find that the item you are looking for is on sale! read more

I. Soo glad one original location is still there at Lacumbre Love th we ir sales QE quality clothing & more read more

Macys is one of the last few Department stores that has survived. When you have an event & need to find the proper dress or outfit, or if you have limited time - Macys can be counted on to have good selection. read more

I love Macys and the products within. Love the member perks and sales. The online and return area makes it a breeze. I can't wait to go Christmas shopping read more

Just found out that Macy's canceled my department credit card for "inactivity" after having one for over 30 years with them. This has caused my credit score to drop since it's a department store credit card I've had for so long...with not one single late payment. When I called and asked them to reinstate it (it's been only 10 days and only found out because Credit Karma emailed me - thank you!), they said it was too late. I asked if it's the company policy to not inform a customer and they said, "yes." Well, after researching to find out if this is actually legal, it is...but good companies will take the initiative to let their customers know in advance. SO disappointed not only for my credit score dropping, but more so that Macy's just made sure that I will never shop with them again. They'll probably go out of business away, though. smh read more

Terrible men's dress shirts.... bought a shirt for a wedding and they wouldn't return it. It was THE MOST UNCOMFORTABLE shirt o have ever worn. Costumer service was terrible!!! read more

I've purchased a very nice piece of Jewelry from Tina in the jewelry department! I have to say my daughter loves the ring, and I wanted to take a moment to appreciate Tina for her help in guiding me through the process, your kindness, and the honest information. My daughter and I very pleased for the ring. Thank you so much!! read more

I feel bad leaving a negative review, but this place is atrocious. 1-Sales associates are COMPLETELY USELESS. First visit- shoes. No one talked to me in that department. They didn't have a good selection anyway. I went to check out the ladies section. No one talked to me either. I came again today, asked if they sold the Urban Decay Naked Palette and the sales associate ROLLED HER EYES and said they didn't carry that at Macy's. WOW! check yourself before you wreck yourself lady! The store- super tiny and super messy. Crap selection. It terrible. Shopping should be fun and this store is sure to disappoint. It's so crammed despite being 3 levels. Easily the worst Macy's I've been to. read more

Macy's - Department Stores Near Me - Santa Barbara, California

Macy's is a great place to go when you need to run in and grab a pair of heels and a dress and be ready to go out on the town. read more

Macy's - Macys-Gold Heels - Department Stores Near Me - Santa Barbara, California

TERRIBLE CUSTOMER SERVICE! went in here to simply buy a pair of shoes and walked out without any. I had to ask 3 different people if i could get help and never got any! first i was rudely told someone would be over in a second, proceeded to wait 20 minutes, where i then kindly asked another woman if i could get help and she told me to ask someone else, so I asked the next lady who told me "sorry that shoe section is closed for the day." so i walked back downstairs and spoke with Patty, the only kind and helpful lady in the building who reassured that the shoe section was not in fact closed. If your going to work in customer service at least try to be nice or helpful in the slightest bit. take some pride in your job, it's almost embarrassing!! will not be coming back read more

If there was a negative rating, I would have used it. our Macys store has long been the worst in the chain but now they have hit an all time low. just go to the second level and you are magically transported to T J Max. I am beyond discussed with this company. read more

This place should be closed too! This store is the worst Going to Sears Trip hazards and clothes everywhere Nothing folded Just junk read more

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What a dump!! the carpets look like they were vomited on the clothes were a mess, I expected a lot more from Macys. Apparently they don't care so I'll take my business elsewhere. read more

Cherie in men's fragrance is breath of fresh air!! She is so helpful and you can tell she enjoys her work. She turned our visit into an experience. Can wait to visit again soon! read more

Worst customer service ever! I went in to return a package i received from Macy's because there was a tear in the shirt. The woman is so rude. She takes the package throws away the plastic the shirt is in and then hands back the rest of the package...why? The trash can wasn't full so i don't know why she handed that back to me instead of tossing it as well. She basically throws the shirt at me. I show her the rip and then she does who knows what and asks if I want a receipt. As in, she didn't ask if i wanted store credit or if i wanted to exchange the shirt for an undamaged (which is what I wanted) or anything like that. I feel like that isn't a big ask, in fact, isn't that the whole point of returning items? Even on package return forms they usually ask if you'd like an exchange for an undamaged item. The shirt was a gift from my mom so she had said I should ask for store credit so I could still get something, but the woman had just decided to put it back on the card without asking. When she handed me the receipt I actually had to ask what happened with the return! I shouldn't have to ask. And she was like 'I put it back on the card.' This is absurd! I'm not asking for 5 star service. I'm asking for the basics and the staff won't even provide that! I'd understand if they didn't have that shirt in stock, but there needs to be SOME dialogue. Essentially she was handling my money and deciding what to do with it without my input. Also, if she was going to throw some of the packaging in the trash, why did she give me back half of it to throw out myself? I brought it in the Macy's packaging in case she needed any of the information on the shipping label. And she really did just toss it at my without even looking at me. It might be bad management, maybe a bad day, but I've worked in customer service before, I've had terrible days before and have had terrible managers before, you just can't treat customers like that! I'm not asking for smiling, eager enthusiasm, that's ridiculous you can't realistically expect that, but what happened here was ridiculous. Even if you aren't chipper you still need to ask the customer what they'd like the company to do about the return. read more

This store needs some major changes. The merchandise is a mess, and the floors/bathrooms are dirty. It has a lot of potential, as I have seen other Macy's stores which are nice to shop in, but the execution here is just lacking. There doesn't appear to be any sense of pride or presentation about the place. read more

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Macy's your voice message is so frustrating. All I wanted to do was talk to a live person in a Dept. And that was not even an option. Just for that reason I will no longer shop at Macy's. Was so frustrating. read more

How is Macy's still in business!? I bought some patio furniture 2 months ago and found checked the return policy when I purchased it. (6 months) I called yesterday and again was told 6 months and to return it to the store. Today I went here and to start with it's difficult to find anyone actually working there. After locating a human I was told u can't return furniture to the store and the return policy is 3 days. I tried calling customer service from the location and the hold time was way too long and my phone died. I called again and got a supervisor on the phone. I told them to check the recorded call and I believe she did because she game me a 60% refund and to keep the items plus 15% of my next order on to it and sale price. Robin on the phone was great. Paula in the store was very nice and helped as much as she could. But Macy's as a store would not be somewhere I would recommend buying anything. The only reason I'm giving 2 stars instead of 1 is because those two people were awesome. Thanks for listening to my banter! €€ JRB © read more

Macy's - Furniture attempting to return - Department Stores Near Me - Santa Barbara, California

Just spent the better of 10 minutes, trying to reach the La Cumbre Store in Santa Barbara. Their Voice driven menu, NEVER GETS TO A LIVE PERSON. If they are no longer in business, SAY SO. The menu gives you options to Speak in English, press 1, menu options about pick up at the curb, loss of a card and other options. It NEVER supplies a point to get to a particular department, much less place an order. HOW do they remain in business, if they don't have anyone to answer a phone, get a person to a department and allow for orders to be placed? While I have wasted time on a phone call and listening to Options on the Phone, at least I didn't drive to the store to find them closed, or even know if the department if they are open has what I am seeking. Maybe if they Value their Customers, they would put a live person on the phone or at least provide a menu that would get you to Operator assistance. Just a thought, IF NOT FOR THEIR CUSTOMERS, HOW DO THEY EXPECT TO STAY IN BUSINESS? read more

I love Macy's and always have. I went to the jewelry department and found exactly what I wanted. They were very nice. I read on here that someone asked an employee what the discounted price of an item would be with 60% off and an additional 30%. Please.. you were upset because the little old lady couldn't figure it out? Perhaps she was nervous or had a nervous condition and simply couldn't think. However if you can't do that equation in your head, it's pretty lame. I've always loved Macy's for their quality, diversity of products and great sale prices. They can be pricy on some goods but if you wait, you can usually find it on sale at some point. Customers can be quite rough on retail people and you can't imagine what some of them have to deal with each day. Lighten up people, it's Christmas Season, spread some joy instead of the Bah Humbug negativity. And I love a parade too! read more

One of the only truly helpful sales associates left: Karen in lingerie is a quiet star. Thank you for going out of your way to find what I needed! read more

Worst Macy's ever. Period. It's a busy Saturday afternoon before Easter and the salespeople who are the most unhelpful ever start to close the dressing room in the lingerie department at 4:00 pm while six women are trying on items. What?!! The store closes at 9:00 pm. That's a zero on work ethic. Lazy!!!! This store should be CLOSED. Permanently. I personally worked at a Macy's when I was in HS in Monterey so this behavior is especially shocking to me. Back then the customer came first. I hope the managers and owners of all Macy's see this review. read more