Sephora never disappoints! I know the products are quality and the customer service always rocks. This location is clean, organized and best of all what I need is here. Yay! Need a great Mother's Day gift!?! Forget the blender:). Sephora always has you covered. Skin care, fragrance, hair, nail products and so much more. Need instant gift ideas for Mom. Have an AI beauty chat on the Sephora website. How cool is that! And do not forget Father's Day is right around the corner. Yep...trending stuff for Dad too! Find something special for everyone at your nearest Sephora. Thanks, Sephora, for making us feel so beautiful. read more

SEPHORA - Dad needs a great fragrance too! - Cosmetics & Beauty Supply Near Me - Roseville, California

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I had to stop into Sephora today to restock my Tower 28 items. The store was PACKED and there were even aisles that I couldn't walk down. I grabbed what I needed plus a few more items because well...when in Rome. Only one employee asked if I needed assistance, but I don't actually think she was a Sephora employee - maybe an independent contractor for a beauty brand...? The check out line was also crazy long, but moved fairly quickly and the girl who worked at the counter was friendly. Being as I turn 40 this month, I'm trying to up my skincare game more than it already is so I'll definitely be back for more items soon! read more

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I was very impressed by Logan's customer service. A few days ago, I went there with my step daughter to help her look for some make up for her since she doesn't wear much. I didn't know where to start. Logan helped her with foundation matching, blush, and lipstick/lipliner selections. Logan was very professional and knows the products well. I will definitely shop here again. I also made notes based on Logan's suggestions of what I would like to get myself for my next visit. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Roseville, California

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the employees were very sweet and helpful! came by looking for a hair mask and one employee showed me a cheaper better alternative for my hair type and i love it! didn't catch her name but she had long blonde hair and glasses. extremely pleasant experience :) read more

Staff are VERY rude and condescending here. Won't be shopping here ever again. If you come across this review. RUN!!!!!!! Run as far as you can or you can simply run across the street to the fountains for a better quality service. Would give zero stars if possible. read more

I love Sephora, but unfortunately I don't love this Sephora. I would say it's average in terms of all the locations I've been to. It's in the Roseville mall, downstairs by Pottery Barn and the Apple Store. It's a huge store. I checked online before going and the Sephora website said they had both items I wanted there in stock at the store. They didn't have either one of them when I got there and the employee said that happens often. The store is very busy and I don't think there are enough employees to help everyone and also keep the store neat and clean. There was stuff everywhere. There is also so much product that it's kind of hard to walk around the store without bumping into another customer or a rack or something. They have all the brands, and a separate fragrance area. The line to check out was pretty long and there was only one employee at the registers. read more

Energy in this store is terrible. Usually a reflection of management. I've never been to a Sephora where the employees act so entitled and just the overall snootiness. Also had this middle aged lady evesdropping on my conversation and I heard her talking to someone else about a conversation I was having with someone else in the store. She was absolutely not a part of the conversation yet she had something to say about it. People just need to mind their own damn business and shut their f'ing face. Super pissed. For sure not shopping at that Sephora ever again. I'm sure they won't give a sh*@ anyhow so f them. read more

Chelsea (not sure if that is her name- I wish they had cards- I have THE worst memory lately) she was darling, knowledgeable, great listener to what I wanted and made great suggestions and wasn't pushy at all! One of my better experiences at this shop even though it was super busy and "people" aren't always my jam! I would definitely come see her again! read more

this Is a place i love sephora BUT............ When teens make makeup smoothes It makes it so hard for the work read more

Awful customer service at this location. The Fountain's location is better managed. I patiently waited in line for 5 minutes as I watched 3 young women talk behind the check out counter while one sole cashier was helping a customer with a complicated return. A man who came in 5 minutes after me cut in front and demanded his pick up of an order. Again no acknowledgment from 3 behind the counter who witnessed this. I left my items and walked out. read more

I am giving this location a 3 stars is because each time I go in, the experience is not consistent and today is one of the odd one. I asked one of the associates if I can get some help on some skin care products, she gave me a look like I'm bothering her. She then found another associate to help me which I know they do that. I begin to explain I needed some recommendations with eye cream that is good for fine lines but the advisor kept introducing the product are focusing on dark circles which I don't have and mentioned to her twice that is not my concerns . Then she will pick up the product read line by line about the benefits. Lol so I thank her and left. I don't need to go to the store and have someone read the product for me, I can totally do that online. Perhaps the company can provide more products training classes for them. read more

Milli/ Millianna was amazing! Helped us with everything, fabulous customer service and she went above and beyond with her help. I recommend her to anyone service was so helpful, and efficient. read more

Brutal customer service. None of the staff offer any assistance. I saw them be extremely rude to a couple of customers who had a dog stroller. The manager stomped over to them and told them they had to leave. They told her they needed help to find something. When they left the cart outside of the store and came back in for help - nobody helped them. Stay clear of the Sephora and go over to the fountains. They are much more friendlier there and trained better. read more

Do the employees here get a bonus to make customers uncomfortable and lie to them? Every experience I've had here, there are some nice employees, but then some WEIRD ones. Previously I called to make sure an exchange was permissible, drove 40 minutes to get here, and was then told I wasn't able to even though it was a complexion product and I just wanted to exchange shades (the online chat let me exchange it thanks to the incompetency of whatever manager was working). I no longer bother shopping in person because this location is the closest to me after I moved and is off putting. I came to return some things I ordered online as I had some other stores in the mall I needed to go to and the employee was telling me the price being refunded was too high, and basically ignored me when I let her know it was higher because it was the value size not the regular full size. Then recommended me replacement products. Needlessly to say I went across the street and had much less of a headache at the fountains. You would think sephora is paying these employees to be weird. read more

We got told our cart wasn't allowed. Once we made the effort to leave it outside and come back in no one offered to help us. No one was interested in our needs or business. read more

Although this used to be my go to Sephora, I can't say that it is any longer. There's something about the quality, or lack thereof of their products when getting them at the mall. I've noticed that the Sephora in the fountains (across the street) has cleaner space and better quality samples, etc. I'm sure that part of this has to do with the high foot traffic that comes in and out of the mall, and the square footage is simply not enough for this locations foot traffic. More often than not when I come in here I'm having a difficulty finding products that I need and they are almost always sold out of the size or general product. Often times it's hard to get somebody to help out as well. I'm not sure if they don't have the staff or if the staff is just that aloof, but more often than not I'm searching and when asked at the counter if anybody helped, the answer is usually no. Generally speaking, I gave this location 4 stars because although hard to find when you need help the staff has always been kind and respectful. When I was able to find help, and they had the ability to help they have. It's truly just the cleanliness of the store that made it 4 stars for me. There's something about getting my products in a dirty place that makes me think that maybe the products themselves are also filthy. read more

I only give reviews if they are truly noteworthy and with that being said I hate giving negative reviews, however, sometimes it is unfortunately necessary. Fortunately I rarely do and am happy to instead give accolades to celebrate positive interactions, amazing service, and wonderful souls. Earlier this month, while taking my boyfriend's daughter for her first makeup lesson, I scheduled a quick visit to learn some basics from one of the artists at this location. Pretty soon into it I was getting the feeling that the artist, although well intentioned, was not very experienced with Asian eyes. This was a main point of the visit. I didn't want my boyfriends daughter to have a negative experience so I sought out the manager Stacy and she not only came to the rescue, but she handled the entire situation with grace, professionalism, kindness, empathy, and enthusiasm. I am so grateful for Stacy's support and understanding of the situation and how delicate it needed to be handled so as to not make anything a big deal, a negative experience, or hurt anyone's feelings. Thank you so much Stacy! You are a superhero in so many ways! *picture posted is of the dad's/husband's/boyfriend's "area". Too funny to me * read more

SEPHORA - Waiting area for dad/husband/boyfriend lol - Cosmetics & Beauty Supply Near Me - Roseville, California

If I could, I would give this place 0 starts. Most of the girls that work here are very rude! They don't approach you to assist you if you and all they do is chitchat with each other and mean mug you. They are snotty and the biggest fvvcking Bitc**s. The place is always a mess and always has very little to no products on display. Take your business somewhere else. I hope this Sephora closes down coz clearly the employees here do not want to work. NEVER EVER COMING BACK HERE! read more

After getting turned away at the fountains location, I came here to get what I needed. The staff here was so friendly and helpful. Even gave suggestions of other products they think I would like based off of what I was getting. It was so refreshing and I appreciated it a lot! read more

I have been a Sephora customer for 11 years, and I have never had such an abhorrent experience. My experience at this store was so bad that I am committed to never visiting a Sephora store again. Ultra has a lot of products of the same quality for WAY better prices and with nice customer service. My mom and I came to this store looking to color match a foundation, and when we asked for help, the employee Andrea was extremely condescending and rude. She made my mom feel awful with her snide comments, and rather than helping us she tried to sell us lotion that was $130. She made rude comments about how light-skinned my mom was and made her feel horrible about her aging skin. She lathered a ton of lotion on my mom's face that she didn't ask for. I don't usually go online and write reviews, but seeing my mom cry after this whole experience truly broke my heart. I reached out to Sephora customer service but they did not apologize or even try to resolve the issue. read more

Happy to Yelp about today's visit. I had the privilege of being helped out by Xzavier (heart emoji here). Super attentive and knowledgeable Xzavier answered all my questions, made suggestions and then helped me find the shades that suit me best. What brought me in was that a friend had suggested I get a sample of the foundation she had recommended me. Wait, say what? Can you please repeat that? Did you say REQUEST A SAMPLE? Why does this sound so simple yet so brilliant? Makes me think shady thoughts about their competitors. It almost feels like they (the competition) are hoping I'd forget that such and such product was weak sauce and skip a trip to return it. Samples are a no-brainer! Try it and love it? Then go back and buy it! Don't love it? On to the next and no having to go through the dreaded return process. Honestly? This MIGHT be enough to make me jump ship and hop onto the Sephora train. read more

They took COVID-19 precautions very well and they were so nice! I came to smell some of the perfume and they were so friendly and helpful! They really knew their stuff and were able to recommend me a lot of great choices read more

Booked an appointment to get my makeup done here for my birthday and the lady did a great job. Her name was Monique who did my makeup she was nice and did amazing. read more

SEPHORA - Makeup - Cosmetics & Beauty Supply Near Me - Roseville, California

Kris was so awesome, he carefully took his time to help me find everything that I was looking for! I came in with a wish list to find the perfect foundation, concealer, and powder for me, and he carefully pointed me to just exactly what I wanted while still taking into consideration the needs for my skin, preferences for my look, and the price range I was looking for! He was so patient and really took his time to help me get exactly what I was looking for. His coworkers were awesome too and so nice and helpful when it came to chiming in for a second opinion when I couldn't pick between two great products he'd recommended! As for the stores itself, I felt it was very clean and well supplied with all of the disposable make up sponges, wipes, cotton pads, alcohol, make up remover, and santizer I needed too! Overall, I had a great experience here and will definitely come back again for my future makeup needs. read more

Carla was very friendly and helpful. She took the time to compare different foundations on me and helped me find the perfect shade to match my tone and skin type. read more

This one employee was so rude maybe he was under a lot of pressure or idk but he did not have to talk to me and my friend like that we usually check out at the little phone thing they have in the front but he told us no like really we always go there idk what the problem is or if store policy's change but he did not have to have that tone read more

Most employees there are very lovely and speak to their customers in a nice manner! Love it there everyone is very helpful, but today I had an experience with a gay man working their with pink hair and was speaking to me very rude I have never felt so publicly shamed in my life for opening a packet that had no sample to! How is that a customers fault when it's their job to be aware of their stations and check the samplers! Very rude man!!!!! I hope this review will bring attention to managers to talk to their employees how to talk and approach all customers! read more

My return was less then pleasant today, at the Sephora in Galleria Mall/ Roseville. I had 3 separate returns, I got a gift card for 2 of them and when I proceeded with my 3rd return, that came in broken I was told that I couldn't return it because it was over 60 days ( broken item that I got). When I called to speak with a manager she was very short, and said there's nothing that she can do, and if I would call customer service there's nothing that they can do for me either. Nevertheless, there's no return policy on their receipts, it says to go on their website. It's disappointing that a retailer like Sephora wouldn't make an exception for their broken item. read more

Horrible Millennial Employees. If I could give 0 stars I would.My Veteran BF went in to purchase Perfumes for Christmas. He was ignored,then shunned then looked at like a dog.Hes a big Spender.Roseville don't judge your customers based on how they look.You lost a whole bunch of customers. read more

To the lady that pulled everyone out of line behind us and helped everyone first. Shame on you! You then proceeded to ignore me and help someone else behind me while my husband was coming to purchase a product. Seconds away!!! My husband had been standing in line for 20min and your excuse for not helping him was he was behind the black tape ? Sad. You don't help the people that have already been waiting too long!!! ??Customer service is literally your job! This is why people buy stuff on the internet! I'll take my business to the fountains. She was absolutely rude and so I walked out of there with no product. They won't get my business! Time was 3:45pm Thursday March 28th if you would like to review with your staff. read more

came in real quick for a foundation match and couple items. as i walk in i wasnt greeted by any one in the makeup area so i flagged down one girl. and she was not really as helpful said if its not there its prob not in the back. (she wasnt with any customer but still didnt offer any other help). so i walk to the skincare area, and two girls (who were busy looking and stocking for things) greeted me and offered helped right away. one looked in the back for products. and though she informed me she didnt work in the makeup area, she told me to go back n she will send someone to match me. she sent over the first girl lmao. well i did get matched n got couple things so still good. read more

SEPHORA - lip exfoliate. - Cosmetics & Beauty Supply Near Me - Roseville, California

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I've been going there for about 2 years and they always match my foundation color correctly (no matter the brand) and they are always friendly/professional. I have a specific shout out for their skin rep, her name starts with a B (I think it was like Bianca, sorry I don't remember). She was positive and logical when addressing my skin concerns. I've had acne for years and B was the first person to challenge my mindset about it. I walked away from the conversation feeling like I got big sistered, you know, like when you were younger and your sister, who was way better at doing your hair and make up than you were, would do your make up and hair lol oh, and her costumer service was 10/10: she found me when I was checking out to give me multiple samples she thought my skin would like. read more

The big manager there with blonde hair makes her employees act like they are on eggshells when she is around not to mention she's just plain rude in tone and behavior to customers (everyone really). She tried to gaslight me into believing I couldn't return recently unused items with a receipt. she said she was a new hire. hopefully her boss seees this and monitors her. Feel bad for the employees they seemed super controlled from prior experiences coming in :( won't be back going to my hometown sephora, traumatizing especially as an autistic read more

SEPHORA - Poor customer service regardless of being highest insider tier with 4000 points. As if I don't know how things work here - Cosmetics & Beauty Supply Near Me - Roseville, California

Came in to this on a Saturday afternoon the front entrance lady was super sweet. I was standing in the skin care section of the store and a tall blonde lady was behind me . I asked if she worked there she said she did I asked if she had a product I was looking for we walked over to the product. It looked like the store was out of stock of the product. I asked if there was a concealer she would recommend she then looked me up and down and says the Nars concealer. I was in the store for about 15 more minutes testing different concealers. And every single time I would turn around she would be behind me. I had a Sephora bag because I was going to return some items that didn't work for me. She might of thought I was going to steal something. Even doing the return at this store was horrible. I would not recommend to come into this store read more

If I could give them 0 stars I would. Booked an appointment for my sister to get her makeup done. It was awful. Absolutely unskilled and terrible use of products. My sister looked like a clown and the eye makeup was everywhere. It was like a toddler did her makeup. DO NOT COME HERE! This place is a joke and the employees are an embarrassment. Honestly, I want my money back. The makeup is just hideous. read more

sephora Galleria roseville , has the worst management and staff . They treat everyone like a suspect. Managers have no Customer services skills , and lack of proper training and basic etiquettes. Rude & dishonest staff members. read more

I had a GREAT experience today at Sephora at the Roseville Galleria. I can't say enough good things about the employee who helped me. She was extremely kind and down-to-earth, knowledgeable, and a good listener when it came to my issues with overly sensitive, combination skin. I got everything I needed today and left feeling confident and happy! read more

Update...Sephora totally rectified the situation. They contacted me and all is well! 5 stars! I got a highlighter as a gift that came in the wrong color. I went to exchange it and instead listening to me about the exchange, she just went ahead and put the gift back on the credit card is purchased out. So now I need to have a very awkward conversation with the person who gave me the gift or not have the product at all. When we asked to speak with the manager, we were also, not listen to. Before I can even tell her what happened she said that it was her policy just to put it back on the credit card it was purchased with. She didn't even listen that we needed it to be exchanged. And then she acted like I was rude when I told her she was not listening to me. Needless to say, I won't be shopping at this Sephora. I'm also going to be returning $150 in product I purchased recently. I hope that they take a good look at their customer service and listening to their clients because this was an easy problem to solve. Really it shouldn't of happened at all if he took the time to listen to the client. read more

So I'm not great with makeup and usually have to get people to tell me what colors or type of products I need, for me to plaster my face to beautiful. I had to come into this store because my current foundation is like 3 shades too dark (I purchased that color like 2 summers ago when I was baking in the sun). Coming into this store can be daunting with all the different brands and types of foundations they carry here. Lindsey M. was awesome because she saw me looked stressed looking at Benefit's makeup stand and came to my rescue. She sat me down at the makeup bar and used this special device to get my color number. It's this small hand-held machine that she puts against your skin to get a number. Then she can find a foundation based off of the number (wow, technology...). She was able to find a matching foundation within minutes. She even took me outside of the store into natural light, so I can make sure it's to my liking and to my skin tone. Customer service didn't stop there either! She made sure I looked good for the rest of my shopping day by redoing my foundation to the new color. I was a big fan of this store to begin with but now even more from the customer service I received! read more

SEPHORA - Sephora makeovers - Cosmetics & Beauty Supply Near Me - Roseville, California

Don't take me wrong, I love all the products at Sephora - It's the service that I just hate. It doesn't feel like they are genuine when they sellproducts here, it's not very informative . I was asking about a certain product and they always have to say "oh yeah I'm wearing this right now I just love it." It's pretty obvious they aren't wearing it. I'll still come here, but only check out reviews on products on their main site. I don't think I could ever rely on their own opinions. read more

SEPHORA - My fav part - Cosmetics & Beauty Supply Near Me - Roseville, California