I worked with seasonal employee Roni, she was absolutely amazing, she leaped me find was I was looking for and made the whole experience so fun, I hope they keep her full time. The whole staff was so kind and patient with me. I haven't been to lush for years and the positivity at the store was so nice! read more

So many mixed feelings on this location. You've got the super sweet workers who are excited to talk about lush. Ronee (sp?) is especially amazing. I gave her a major rave to customer service Said she's like one thousand out of ten. She's the reason for all the stars. She was incredibly enthusiastic, knowledgeable, attentive and sweet. And then the weird stingy vibe that I feel has crept into the corporation as a whole. I had a really bad experience a couple years ago where they decided to be really mean girl to us after having a lovely experience that same visit with the same person possibly because my daughter joined me? It was really weird and it really hurt her feelings as well. Ended up making my other daughter who just had major back surgery wait in pain for a sample they offered only to weirdly ignore us (like pointedly not respond and glare) when simply checking in to see if they had the sample. I was super friendly, so there was no weirdness on my part or my girls for that matter (they're very quiet and sweet). Maybe it wasn't even about me, who knows. Didn't even care about the sample. Would have been fine if she said she was too busy. When I reached out to corporate they said the manager would get back to me. They never did, which kept me away. I used to try and shop in store over online for their benefit. Oh well. Anyway, I decided to come back for the boxing sale. Had a lovely experience (see above about Ronee). Then the girl who checked me out assured me that all my items were ringing up as half off and that I got my $20 off for the pots. Was walking out the store and lo and behold none of that was true. Luckily caught it before going home. Had to wait over 15 minutes for someone (manager?) to fix everything on a handheld device, then be told I can't combine the pots credit with boxing sale sales. The person did say sorry, but really was that friendly or warm. When I found something I could use my $20 credit on it was mislabeled, so I asked , since it's been a whole ordeal can you just do me a solid and honor that price. She said no. Fine. But didn't do anything to try and make up for the huge hassle and incompetence. Not even a free sample or a 10% off your next purchase. The dichotomy of experiences within this one store in a single visit and sometimes with the same person is so weird. I'm really confused on the vibe they're going for. Silly, considering how much business they've lost by being so unfriendly and it seems like the negativity is coming from the top. read more

I was in Lush yesterday (Mother's Day 2026) with my daughter one of our must go to stores when we visit the Roseville Galleria. Inside they had a station you could get a free hand/arm massage which I decided to partake in, and I must say Heidi did a phenomenal job!! I appreciate how amazing and relaxed I felt during that time!! Thank you, thank you, thank you Heidi!! Such a sweet and unexpected gift on Mother's Day!!!! read more

The lady who helped us was amazing! She gave us recommendations on masks based on our skin type and she also had different preferences on bath bombs and helped us pick some out. The smell was amazing! Definitely recommend this place! read more

Lush - This is my unicorn horn bath bomb smells great! - Skin Care Near Me - Roseville, California

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Walked in looking for massage bars, was directed by Aaron who went over all the different options. Found two massage bars: sleep and muscle relaxing bars that I bought with metal tins for $43. Aaron was amazing and helped answer all my questions to help me get in and out within 5 minutes. The inside is calm, well decorated, and smells great. Only issue is they were out of a few of the massage bars and only had samples so they would need better inventory in the future. read more

First time in the store and it was a lot to take in. I had so many questions and Kat was so amazing. She listened to what I was looking for and helped me every step of the way. read more

We had the best experience here today. Leah was so helpful and let me son see what a bath bomb is and was so kind to talk about Batman and Joker with him and help find colored bath bombs like Batman and Joker. Everyone greeted us with a smile and the entire vibe of the store was great! We will be back soon read more

Lush - Minion bath bomb - Skin Care Near Me - Roseville, California

We had a fantastic experience thanks to Christa and Grayson! Their deep knowledge of the products and dedication to our needs were truly impressive. We look forward to returning specifically to work with them again. Thank you so much, they deserve a raise! read more

This place was amazing! I came in because I've been super stressed, and Andrea was incredible. She took the time to show me several great products, let me sample a few, and even sent me home with an extra sample to try. The customer service here is next-level--truly above and beyond. The whole shop smells incredible, like a delicious mix of all my favorite treats. If you love bath and body products and want a little pick-me-up, this is definitely the place to go! read more

This place not only smells good. It's fine to be in as well. I mean there are so many choices. Like for instance, the damn fine fragrance that's what it's called. Smells good. Everyone comes in the store they leave and they end up coming back again because it's fun to just wash your hands and he will play in the stuff as well. That's what I did. read more

Lush - Smells good - Skin Care Near Me - Roseville, California

Love this store and now that my girls are getting older, they love it too! The bath bombs all smell amazing and it feels good knowing there are no harsh ingredients in anything. All the employees are always so helpful, but not overbearing. My absolute favorite tried-and-true product here is the DREAM cream. I have super sensitive skin, and my youngest has had eczema since infancy, I don't know what kind of amazingness is in that cream but it lives up to its name. I used it on my youngest when she a little baby and it always did the trick. Also my daughter just had her 9th birthday party here, and it was a huge hit! All of her friends are still talking about how much fun they had. We had it on a Sunday morning before the store opened, and it was totally worth getting up early. For the price it was definitely worth every penny and then some! Tayler and Itzy were our party people and they were great keeping the girls entertained, and we're so patient at the same time. I was highly impressed. My youngest wants to have her party there too! Great store, amazing brand, and amazing products! read more

It's always a nice visit whenever I come here. All the staff were always friendly and accommodating. I specially love their bath bombs -- colorful, wonderful scent and good on my sensitive skin. read more

Lush - Skin Care Near Me - Roseville, California

Everyone is very sweet here Customer service is amazing without being too clingy thank you Alisha for being so kind , helpful & plain sweet! read more

The perfect place for a birthday party! The staff were all amazing! The girls had the best time and super fun memories were made. Thank you to all the Lush gals! read more

Lush - Skin Care Near Me - Roseville, California

The best experience at a Lush ever. Julie was incredibly helpful. She first asked me a lot of questions to understand my skin concerns and needs, and recommended products based on those. She demo'd some and thoroughly explained how to use them effectively. What I liked most is that she read every ingredient to ensure that they would help my skin. She was so kind and knowledgeable that it really made me feel confident in my purchase today. Someone give that girl a raise! read more

Aliyah and Itzy are wonderful and so kind / helpful. They suggested a wonderful toothpaste like product that helps soothe gums. They got me some fun samples. They let my son play with a bath bomb. Overall great visit because of these two :) I didn't feel like I had to purchase anything nor did I feel like my son was a bother. Thank you ladies read more

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Lush always smells so good, I can never resist the temptation to walk in and start sniffing all the new items haha. Also, I am always immediately greeted by the nice staff, asking me if I need any help finding anything. That's what keeps me coming back to Lush. I really appreciate the great customer service and I am Lowkey a bath bomb addict. The bath bomb displays are so eye-catching and they always have new products to check out. read more

I walked into this confusing store that puts any man in the......I have no idea what any of this stuff is mode real fast and got a valentines present for my wife with no problems at all. I started to look at the bath bombs because that seemed like an easy way to go and a customer service rep walked right over and noticed I needed help. I explained to her what I was wanting and they had a perfect premade box all made for us men that have no clue what most of this is that I am smelling. It was reasonably priced in my mind, and I bought a few more things. My wife was super happy and had fun trying everything out. Lush even gave us a few samples to get my wife addicted and I think it worked. I am sure she or I will be back soon. Just make sure you have a list of smells that your significant other likes so you can more easily pick things out. A fun store to help people enjoy life a little more....can not beat that. read more

I went on a little weekend getaway to Sacramento. I had a Company Christmas Party and just decided to make it a whole weekend kind of thing. Sunday I decided to check out the mall. The place was huge, but I really only had one store in mind. LUSH!!! I've been dying to go here for months and finally got the opportunity to do so! They sell handmade cosmetics. Any thing from bath bombs, to lip balm, to tooth paste tablets. They did bath bomb and shower bomb demonstrations and they let you get involved. The staff was amazing and so was the store. I will definitely be making another trip!! read more

Lush - Skin Care Near Me - Roseville, California

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Unfortunately they have not figured out how to deliver the same level of customer service with Covid protocols. You can't smell anything (don't even think about opening the lids. They say you need to get samples in order to smell it BUT the women working there scampered away every time I tried to indicate I wanted a sample. Literally so not helpful. I'm taking my business elsewhere. read more

I love this store. My favourite thing at the moment is the shampoo bars. They're vegan, they travel well and they aren't wrapped in plastic. I came to this store today specifically for the shampoo bars, but of course I stayed to sniff all of the other amazing products they have. I ended up also purchasing a face wash that smells divine. The people working were helpful, but not pushy. I think that type of customer service is the best. They greeted me when I walked in, pointed me to what I was looking for and answered my questions then gave me space to shop. I drove an hour to get here and I'm so pleased that it was worth my time to visit this particular store. read more

Need some supplies to be basic or put a video on Instagram? This is the spot! haha. Seriously though this place is known for their bath bomb hype. I bought in. I walked in ready to drop a bunch of money on an Instagram obsession. Surprise - they aren't AS costly as I thought they would be. Are they cheap? Absolutely not. Are they worth it? Absolutely! #doingitforthegram I was in the mall for another store and saw their sign glowing in the distance. A visual of bath bomb videos overcame me and I ran towards the sign - like a moth to a flame. Once inside I was overwhelmed. Sensory overload from the assorted scents and colors and shapes and sizes. There were 3 employees working and they all offered up help at one time or another but were not overbearing. Their day was coming to an end quickly (less than 15 minutes before they closed) but they were extremely polite and I never felt rushed. They helped me choose between a few of the bombs and I felt with three different ones - two bath bombs and one bubble bath! I'm sure I will back in the future to try a new bath bomb variety! read more

I like coming here when ever I am at the galleria everything always smells so good plus they offer samples to try at home everything in here is really great they sell masks face lotions hand lotions fresh handmade soaps the staff at this location are very friendly and very helpful to help you find exactly what you need they make the soaps in cute little designs I highly recommend checking them out this a very nice place very friendly staff very helpful lots of cute different soaps and lotions to try and face masks I look forward to my next visit here very soon and look forward to trying some new lotions and to try some new facial masks very clean atmosphere very clean establishment very friendly staff very helpful very great visit all around I look forward to my next visit here very soon read more

Alright so I used to go to Lush alllllll the time before COVID hit, well I went in with my sister and myself, (both completely masked) by the way... the girl at the door told my sister that she had to wear TWO masks because she didn't trust hers... she was wearing a masks with a filter and TWO inserts.. yet the woman insisted she wore two VERY rudely because she didn't "trust" hers. Meanwhile this girl pulled out a mask from the box touching allll over it without sanitizing. She then proceeded to stare at us the entire time we looked around to the point where we left with nothing. I can understand caring about keeping others safe as I am the same exact way, but maybe don't project your own annoyed attitude onto other strangers because YOU have to work in a pandemic. If you want to care about real issues maybe care about systematic racism. read more

Always love coming here to treat myself. Staff is nice and efficient. They always check in to see if we have any questions. It is always well stocked and I never have to wait in a line here anymore. Definitely recommend! A treat for yourself and for the environment! read more

Pretty disappointed in Lush employees... The store is wonderful. Soaps, bath bombs, moisturizers and more! What a wonderful store if you need to find a way to relax. This time of year, they have box sets ready to put under the tree, with bath bombs and more! Black Friday was my 2nd time here and an employee approached me asking if I was interested in the body scrubs she was standing next to. I said sure. I was excited because I love body scrubs! These had seaweed in them, oils, light fragrances... I wanted to try them all! For starters, this employee asked me if I had sensitive skin and if I was allergic to anything. Almonds. She said ok, and veered me away from 2 of the scrubs. She went through all the scrubs telling me about them and we picked one out together. After telling me all about the scrub, and using it on me, she misted me with a mineral water of some sort, and grabbed a moisturizer bar and began rubbing it all over the top n bottom of my forearm. Even she was done, I asked her what that was. I don't remember the name, but ingredients? Almond. And she said it ever so casually. I looked at her and said, are you serious? Walked out. Went to go scrub my arm so I didn't have an allergic reaction.. Broke out in hives. I might come back. The store seems cute, bath bombs are wonderful. I'll stay away from anything else in that store. Especially that employee. read more

Great place Great service You can buy handmade soaps read more

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So, I have to update my review because I'm always finding new sales associates that go above and beyond. This is STILL my favorite Lush, years later. I've been to Lush locations all over California, and I've even been to a Canadian Lush in Victoria, BC, but this is still the best Lush. Why? They hand pick the best of the best as far as sales associates go. Well, no they hand pick the best of the best ingredients too, duh. Anyway, Jess from Australia is a new associate, and my new favorite. Not only did she recommend new awesome products, but she recommended an amazing business to me that turned out really well. I really enjoy sales people that treat you like a person, like a friend, and take what you say seriously. She totally didn't have to help me out with something unrelated to Lush, but she did anyway. She took my concern, and addressed it. I just love this store. They aren't aggressive about selling, instead, their concern is helping to make your day a little better. Jess, Jordan, Management, both the friendly fellows whose names I am blanking on, and pretty much everybody here impresses me whenever I stop in. read more

We came in looking for travel conditioner. The employee helping us was so nice. She spent time helping us find the right product best suited for us individually and also showed us a few more products that may Be helpful to us. We had a great experience. read more

This is one of my favorite stores...EVER! Lush's line of bath luxuries are great for your body but more importantly, it is great on the environment. Their products do not use palm oil and they support eco and human rights campaigns (with the Charity Pot). The soaps are definitely pricey but if you can afford it, you will not be disappointed. The staff is super friendly and offer demonstrations for all of their products. If you have younger kids, it might be fun to stop on in and watch them do a demo for a bubble bath or rinse. My geeky self has flashbacks to field trips to the interactive science museums of old. The bath bombs are great (if you have a quality tub) but the shower bombs won't blow your mind. The soaps are a must- I have an obsession with Ice Blue- it wakes me up in the morning and leaves my skin minty fresh :D The Bohemian bar is like a citrus slap to the face (in the best way imaginable) and Porridge scrubs all your bits clean. Happiest place on Earth is no longer in Anaheim but further North in the bustling commercial hamlet of Roseville. read more

Lush - Skin Care Near Me - Roseville, California

After seeing all the amazing Yelp reviews for Lush, I decided to come in over the weekend for a little pampering. And guess what? I had the BEST time! I have been looking for a good all natural cosmetic company that doesn't harm the environment or animals, and genuinely cares about their carbon footprint. I thought I found that at The Body Shop, but was proven wrong. I think I have found the next best thing here. Lush is vehemently against animal testing and really cares what goes into their products. I was disappointed to see artificial colors in some of their products, but I guess depending on what you pick, this too can be avoided. There was 5+ associates working in the tiny store on the weekend I went, and they were all very friendly and helpful! Every time I asked a question (and believe me, I asked a LOT) the associates were all very patient with me and explained every product in great detail. I was impressed with all their product knowledge! A+ Because of this, I spent $60+ and came home with 7 items and a free sample. Here's the loot: - FUN Soap in Yellow. It's a soap, shampoo or bubble bath that can be molded and and smells like Play-Doh and Vanilla! So fun! - Bubble Bar in The Comforter. Super cute and smells like CANDY! Pieces can be broken off and used in the shower, or in the tub to make loads of bubbles! - Bar Soap in Porridge. I didn't think I would like this one, but I couldn't get enough of the smell! It's like breakfast in a bar... Oatmeal and orange juice! - Massage Bar in Soft Coeur. My favorite find! Smells SO good... Like butter and chocolate! Also actually melts on your skin to act as a solid moisturizer. Lovely! - Shower Jelly in Sweetie Pie. A shower gel in a jar! Can be frozen and used in the shower, or pinch off a piece and used as is. Smells like candy! - Shampoo Bar in Seanik. Another one of my favorite finds! Solid shampoo that you run through your hair and it makes a wonderful lather and smell! This one smells like the sea and lasts 60-90 washes! Amazing. - Dry Shampoo in No Drought. A corn and talc dry shampoo that smells like citrus! Works much better than anything I have picked up at the drugstore, more basic too! Unfortunately it was a busy weekend, and they were all out of their fresh face masks so I will have to come back on Thursday to pick one up! They get new shipments every Thursday, and usually sell out before the week is over! The only bad thing I can say is that now I want to take showers 5 times a day just to use all my nice smelling things! read more

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Ah, I love this store. Their products are a bit pricey, but they're worth it if you can swing it. I disagree with those Yelpers that say they are affordable products. The average for a bath bomb is $6-7...kind of steep for a ball of salt. Anyway, everything is natural, no animal testing, smells amazing, and actually performs as advertised (this is not always the case for products with all natural ingredients, unfortunately). I love their solid shampoos, scrubs (Ocean Salt is AMAZING), and soaps. If you are new to Lush, I recommend their "Little Green Bag" which is a great sampler. Why not 5 stars? Their staff is helpful and friendly, but also overwhelming. I'm at the point where I'm a regular and know exactly what I want, but they always seem to follow me and ask a barrage of questions the ENTIRE time I'm in the store. Just make sure you mentally prepare for that before you walk in and you'll be fine (really). read more

Manager is really rude. Her name is Honor. Speaks condescendingly to customers. Won't shop this store.

Christa at this lush location is very knowledgeable of the product lines you carry and very delightful when she greets you! She listens to your every need, due to all of her recommendations I left the store with plenty to try! It felt good leaving the store knowing I got exactly what I was looking for and a little something new. This is my favorite location now! Keep up the great customer service Christa! read more

walked in this store cause it smelled so GOOD! Staff greetings so happy and helpful. love the massage bars oh they actually melt upon contact and Vanilla was nice. From bath bombs to shampoo bars ohhh I think I will be back to make a purchase. LUSH has great products! read more

Super nice place they have fun soap I would suggest the jelly soap. Also good friendly staff and a staff member named Train was super awesome at helping us on my friends birthday. read more

Lush is one of my favorite stores. However on my last visit the customer service me and my friend recieved was awful. Due to Covid we aren't allowed to open or try products so we were told we could get samples. Me and my friend asked for our samples and while we're waiting we overhear the two ladies making pur samples complaining that people ask for samples. We don't have a choice during the pandemic because we can't try product in store and we aren't going to spend 40 dollars on a product we don't even know if we like. I prefer the Arden location. Samples are never a problem and the staff is knowledgeable and helpful. I won't be returning to the Roseville location. It's hard enough waiting in line with two infants trying to go into your favorite store and getting treated like trash when you get in. I'd give this location a negative start if I could. read more

Great products poor customer service at the register. Waited several minutes and neither one of clerk ever acknowledged me. After several more minutes I finally asked for assistance to make a purchase. There only 4 people shopping in the store... read more

Lush - Skin Care Near Me - Roseville, California

My NEW favorite place! Usually i am not a fan of being followed around a store as soon as I enter, but here the sales people are just so damn nice! The smell of yummy goodness fills the air at least 5 stores away and I know that Lush is near. I have tried their fresh face masks (HEAVEN), the Volcano foot mask (your feet are extra soft after) and for the first time ever, I bought henna hair dye to try out. I tried the "Caca Rouge mama" henna dye...the brightest of the bright and fell in love. The color is just amazing. It is a little on the expensive side, but I do think that some of the products are worth it. I will be back Lush! :-) read more

I usually get really annoyed when I go into A Lush shop because the employees are often too eager to help and won't leave you to shop on your own, which his my personal preference. While this Lush location also has overly-attached employees, I find that they are much more personable and sincere than employees of other locations. They don't give me forced compliments on what I'm wearing or my hair just to make a sale. These employees seem very knowledgable about the products and always take it a step further than describing the product directly from the description card. They give great tips on how to get the best use out of your products as well. I like being asked if I want to sample a product as opposed to just getting my hand shoved into a sink (which has happened at other locations) and lathered up. The lush products are brilliant. In love with "King of Skin." I swear I don't need to moisturize for 3 days after using it! The bath products are phenomenal. They're great when you realize you deserve a good pampering session. I love a good bath cocktail and my go to right now is "Big Blue" + "Sunnyside" + "Floating island." Yay mermaid water! Sometimes I would appreciate if the employees would let you shop on your own when you request/hint at it. If I have questions I am more than willing to ask and Lush is always there to answer. But most of the time, I just want to smell things and if they smell nice, trust me, I'm buying! I don't walk into a lush unless i know I'm about to do some damage. 4 stars for friendliness, helpfulness, consistent products and variety. Minus a star for price and sometimes feeling suffocated by employees. read more

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