This review is based on the employees and not the store it self. I have been in the store a handful of times and the employees don't seem to want to help anyone. They avoid making eye contact and wait for you to come to them. The other day I was there from the time I arrived till I left there was three employees trying to figure out something about a top on one of the registers. When I go to wait in line to be rung up no one seems to be helping the girl in front of me even tho there are 5 girls behind the counter. 3 on one register looking at the top and 2 other pretending to be busy. After 10 minutes of waiting and three more customers waiting behind me someone finally asks the girl in front of me if she is being helped. I guess who ever was took off and never came back. 5 minutes later I am being rung up and my purchase was suppose to be put on my beauty insider account but I checked today and it wasn't. This Sephora needs to get it together! Oh yeah, the top that took 3 girls to look up ended up being for one of them! Not a customer, them! They even dragged a JC penny associate over to try to figure out I guess the price. I am officially done with this store for that! read more

I had to simmer down to write this review. I have been in the BAD habit of running here because it is 10 minutes from my house. Today was the final time. I will not visit this location again. Let me list my problems from today: 1. This morning I checked for availability for products online, they were in stock. At the store I was told they didn't get them yet. I wandered for half an hour and found both products (one displayed in two areas, the other on it's own "new" display showcase) 2. The testers are filthy. 3. Asking for a sample is met with a bigger drama factor than needed. Sorry for making you do your job. Not to be super Kanye, but I am a rouge VIB and if I want a damned sample help a girl out. I spend too much money there a year as it is. 4. The customers here. I know they are not part of the business, but it is the responsibility to the staff to keep children from eating lipstick testers, drawing with eye pencils on the floor and generally running amuck. Take some control and have some pride people! Long story short, I have been being lazy and going to this far inferior janky bootleg feeling Sephora. It does not deserve to have this company's name. They are out of many things, the store is ravaged and new stock is sitting in the backstock. Employees are clueless about beauty products and especially skin care. Save yourself. Make the trip to Victoria Gardens where they are well staffed. * There is one employee here who is helpful. He is one of the guys. Has a beard. Kind of short. He always has more than one suggestion. If you have to be here, find him or you're dead in the water. read more

Jackie was super helpful & sweet helping me find a new foundation & color matching me with a cruelty free brand. Sometimes the vibe at certain Sephora's can be a little...bougie. But not here, everyone was super sweet and inviting. It will def make me come here over other locations in the future. Thanks Jackie! read more

I had went here once before and they were very helpful and caring but I had went again a few days later and not one person came up to me to ask what I needed and it seriously took around 20 mins and I had to go up to them. Their customer service just isn't very good. My advice is to just work on that. Us girls want to feel like were friends. And also feel helped. It makes me not want to go again. read more

Pretty sad little Sephora. If I had another location nearby, I'd never go back. Sales staff are unfriendly IF you can even get them to stop talking to each other long enough to help you. ...and please don't make them look up your insider account info - that's just too much work! Aside from the sales staff, the samples areas are dirty and in need of cleaning and they don't carry many of the products or are out of stock. Such a bummer. read more

This place has the worse service. I can't speak for all employees but I went last night and for some reason no one did eye contact. They would talk to me still interacting with another coworker. I wanted to get there names but some of the girls didn't have name tags. I asked an employee who was cleaning up an area if she could match me. I explained to her I wanted to buy a foundations online. She never responded back, and started walking towards the color IQ device. She started matching me and didn't say a word, from me asking the questions and getting my IQ number. (Usually, people small talk to make some feel comfortable)When she game me the IQ number, I had to ask her to email it to me and she seemed bothered. I don't understand how they're one of the top Sephora. read more

I went into Sephora today so that I could purchase my favorite hydration cream. I got so lucky and had Amanda help me out. She was incredibly helpful, she was very knowledgeable with the products that she was recommending and she made every effort to give her own experience with the products. I really appreciated her knowledge. read more

This Sephora is inside a JC Penny's and has a limited selection but it'll do in a pinch. It's about a fourth the size of the usual freestanding Sephora stores so there's a pretty good chance that you won't be able to restock your favorite stuff. I haven't had a bad experience with the sales girls like other reviewers have but it is crazy busy in here. If you need to return something, you probably won't be able to at a regular Sephora store. You'll get a JC Penny receipt here. read more

If I could give it a o star I would. Very rude staff I forgot my ID inside came back in front of the store to pick it up the next day I called to ask if it's ok for any of their staff members to come out to me because my 1 year old and 2 year old were sick and sleeping in the car they refused to help me ! Not to mention that if u ever need to do an exchange they find every excuse in the world not to do it. Do not go to this Store they never have proper inventory always running out of stuff and they do not carry all the brands like other sephora stores do. Very very rude staff . read more

The closest Sephora to where I live so I have been there a few times. Not one time have I had good costumer service. The last time was the first time I was approached by a lady to work there (I needed help so I appreciatted it), they were not busy so while she helped me she decided to have a personal conversation with another worker....it made me feel unconfortable. I dislike going to this Sephora location so mich I rather do a long drive to Montclair mall , they are always great there. Also, ULTA is down the street and they are also phenomenal with their customer service. read more

Shout out to Olivia (with the amazing blue hair) for her amazing customer service skills! I came into Sephora to quickly get out. Couldn't find my foundation and she helped me look. It's nice to have someone who understands and goes beyond to help. Sephora needs more Olivias! :-) read more

The worst Sephora I've ever been too. I usually don't mind when a customer service employee is rude because I've worked retail my whole working life and understand it gets hard. However, the employees I've encountered at this location are beyond rude! They are condescending and act like you're bothering them to do anything. All I wanted to do was a return and they tried to make me take store credit cause the only manager was on lunch and they needed her override or I could wait an hour??? I told them I'd just go to another Sephora if it's that much of an issue and then the manager gave her, her credentials to do it over the phone. To me it's like, you could have done that to start with. I was always iffy about this location, but this just did it for me. I'll just drive farther to Victoria gardens or the Tyler mall. read more

This Sephora is the worst! I've been so many times because it's close but I give up. Never stocked, I get ignored by workers and treated like I don't know makeup because I don't work there. Do yourself a favor and order online or go to Tyler read more

I have only shopped at this Sephora location a handful of times because there is no other location near Redlands. The selection of products is sad. Okay sure it's not a real stand alone store but come on. And ever since Ulta opened up down the street, I've noticed that this Sephora's customer service is poor. The employees here have this "I'm an A-list celebrity makeup artist and cannot be bothered to help you" attitude. Also, Ulta has a wider price range of products. I'm probably going to return to this location because they don't sell GlamGlow or Boscia at Ulta, but its like going to the DMV; you don't want to go, but you have to. read more

I went to get my eyebrows done at the new benefit counter. Cynthia was my waxer, she did an amazing job. She Did exactly what I asked, my eyebrow looked amazing. Plus, she is very friendly and informative. I would recommend her highly. read more

Agree with a lot of the previous comments. The service is hot & cold. I always wait to see if they have my color in stock in the back... but I understand it gets busy. But then the cashier completely left the register for well over 5 minutes to help someone else (she was the only one up there!). I've never been to any kind of retail establishment that didn't have at least one person ringing people up! I left my merchandise and walked out! Super ridiculous. read more

Brianna did our Fenty makeover and she was super friendly and did an amazing job color matching.

So glad Ulta made me mad and I came into this Sephora in JCPennys!!! I met Olivia!!! She was so helpful and wanted to excitedly show up some products she thought we would like and then we found out she worked for the benefit brow bar and she did the most amazing brow job I have ever had, and then helped fix a botched job that my friend had gotten. My sister was also there and fell in love with Olivia!! She not only had the coolest personality but she was a great product specialist and brow bar employee. I will be returning to her forever now... she gained 3 people over a convo on lipstick turned into a full blown 400 (between all of us who needed everything she suggested and showed us) shopping trip and amazing brow service for 2 out of 3 of us. And scheduled brow bar appt for all 3 of us at the end of the month! Loved loved loved and she was a perfectionist so every hair was perfectly plucked waxed and trimmed to end up with the most amazing brows!!! And it's benefit! The real one!! Not the fake ulta one!! Go to her. Pink hair. U can't miss her in store and u won't regret it! read more

This place is horrible, I will never go there again, seriously u can't test a product without the manager looking at you.. I mean that's why we are here! This sephora needs a new personnel, that is friendly and helpful, seriously I was helping a girl with what products are in and new.. And it's not my job, if anyone is around I.E area go to Rancho Cucamonga,CA those girls will give you guys samples. In this fasciity they are stingy. read more

Great service and great selection at this particular Sephora. I would like to mention Monique by name for going above and beyond. She helped me pick out the perfect birthday gifts for my sisters! read more

This Sephora NEVER has anything I need. They are always out of stock. Definitely call before you go in because most likely you'll be wasting your time. Try a different location until they get their ordering under control. So frustrating. I got home and attempted to order my makeup online (the lady told me they wouldn't charge shipping and there was a long line so I was advised to do it at home because it's the same price) and they do. So I called back and told them the situation and the girl who picked up said "well if you wld have ordered it in the store you wouldn't get charged shipping" I just about lost it. Horrible customer service. read more

I like this location because the girls will try to actually help you. They offer suggestions and products that might work best for you, the girls here are knowledgeable and care to provide customer service. The store alone is clean and organized, but would like to see it a bit more stocked. read more

Bad bad customer service. Not once did anyone say hello? Or ask Hi, may I help you? Or make any eye contact . The funny part about this is that all the white customers we're all being helped. And asked : Hi how are you ?..I believe this place is racist and judges people by looks and skin color . Too bad for them I was planning on spending at least $200. read more

I went in today on the last day to use the $15 off coupon and it was SO BUSY! I already knew what I wanted to purchase, translucent powder by Laura Mercier and an Anastasia Beverly Hills glow kit. I haven't had any luck with purchasing the powder anywhere because it's THEE powder of the moment, so I wasn't really surprised to see there weren't any on the shelf. As I mentioned it was super busy, the line was wrapped around the aisles and there were so many people it was hard even just getting around the store; what surprised me was despite the busyness I was still approached by two sales girls offering to help. I wish I would've gotten their names! One girl had platinum blonde hair and the other had dark, naturally curly hair. Both girls were so pleasant, patient and knowledgeable. They helped me find the powder I was looking for and when the extra mile to look for the glow ki. The particular kit I wanted was sold out so I ended up buying the powder and a Too Faced primer, per the girls' recommendations. The customer service that I was given today was by far one of the best experiences I've ever had in a sephora and I will absolutely be back. Keep up the great work! read more

My experience with Sephora began really shaky I called in advance to make an appointment to get my makeup done. To begin, getting someone to answer the phone is already a mission and when they do answer they put you in hold until an automated operator comes in and says to call back at a later time. I probably called 20 times (this is me low balling) it was probably many more times. I finally get someone to talk to me and they said it was way too soon to schedule my appointment (i called around May 20th and I need it my appointment for June 18th) which I totally understood they said to call back June 1st. June 1st comes around and they said it was still too soon (also called about 10 times before I can get hold of someone and not get put on hold) so they said to call back June 5th (the same thing called about 10 times before I got to speak to someone and not get put on hold) so i called June 5th and they said it was still too soon and to call back June 8th by this time I am starting to get frustrated so I start looking at other places but everyone else around my area was booked already so had no other choice but to wait until June 8th. I called June 8th right when they opened just to hear that they were fully booked! I was so pissed because I kept calling them and they would say it was too soon, I didn't schedule with anyone else because I was relying on them and just to hear they were booked for days already! The young lady that helped me probably heard my frustration over the phone. I was not rude at all although all I wanted to do was curse her out. She offered to talk to her manager and see what they can do about it. The next day I get a voicemail from Marlene the manager saying that she will accomodate me that was music to my ears! I was so happy to hear that I immediately called and scheduled my appointment. I appreciate that they took manners into handling my situation. I do have a constructive criticism for them, they really need to work together as a team and know what's going on with scheduling and although I deeply appreciate that Marlene took the time to call me and schedule an appointment an apology would have been even greater. Now let's get to the day of my appointment. I must admit I arrived late traffic in Redlands is just ridiculous now so I take responsibiliy but I did not appreciate waiting for 20 minutes. The point of making an appointment is to be taken care of one of the things they always talk about is they help appointments first yet they were ignoring me helping a walk in. I told myself that's what you get for arriving late but hey I can wait 5 minutes or even 10 but 20 minutes that's ridiculous. Finally Sara began working on me she was amazing! I received so many compliments from everyone at the wedding, she did exactly what I wanted and took really good care of me. I have mixed emotions about the ratings because to me everything deserves different ratings. Overall I do thank eveyone for trying their best. read more

Just wanted to give a shout out to the employees working at this location on 11/4/19. I was in there with my sister in law around 7:30ish pm. The girls provided awesome customer service. They helped us get the better deals on holiday sets instead of single items. They were very knowledgeable and helpful with each other as well. As a store manager myself I know when great customer service is provided and also when there is team work involved. Keisha helped us out on the sales floor and Shy checked us out on the register. Loraine and Keisha helped out Shy as she was ringing us up to go get the holiday sets from the items we were purchasing. We walked out of there with a $300 plus sale. They offered us all the rewards and promotions available as well. It's been a long while that we have shopped at this location, we had just walked in there to look in the first place. I called the store and spoke with the manager at sephora. Her name is corina. I hope I was able to spell everyone's names right. and this is for the location inside jcpenney. read more

This one tall muscular dude who works here is really nice, and like ONE other blonde girl is really nice too. ALL of the other employees just ignore you and arent even helpful. Honestly, I would hire friendlier staff cause at places like this you need someone who is friendly and who is capable of answering your questions in an appropriate manner. Anyways, good selection of make up just not a great selection of employees ;[ read more

Sephora is usually great, but the Redlands location stands out in particular! The store is especially clean and well-stocked. The employees are knowledgeable, approachable, and efficient. Yanel talked me through their available Sephora brand skincare and gave me some samples to try! Really happy with my experience here read more

This is one of those Sephora's where the employees don't know how to use makeup on themselves lol I can't trust my face with someone who doesn't know how to wear flattering makeup when you have all the tools for success in your workplace. But they sure love recommending makeup haha no thank you. They're also rude and lazy anyway. What I do like is they're generally more stocked up than other jcpenny Sephora's. Go if you're there to try products, if you know what you want. Ignore their "professional" opinions. I actually wanna ask, "what do you use..." So I don't use it hahaha The only reason why anyone comes here is because we don't have a choice in Redlands area. I'm going to agree with other reviewers and say that these girls take the store way too personally. They dislike helping. The store isn't very big. But they act like we're asking them to walk across the mall to help us, or we're asking them to life heavy things. They get offended when we try to make returns. They show frustration, and make it clear that it's not fun for them to press extra register buttons to get our money back. Employees: you do not own the store. You are not losing any money by refunding us. Just do your job. So beware.. They will try to pull authority on you and give you excuses as to why they can't make returns. Just wait it out.. They're going to do it eventually. read more

I received an email informing me of a free birthday makeover with no appointment necessary... After showing up sans appointment the girls claimed that makeovers are appointment only. Will not be shopping here anymore. Why send out emails if you aren't going to follow through? read more

As I scroll through the reviews on Sephora in Redlands, I see the true and accurate statements on this store. This information is really helpful and you would be wise to use it. I live in redlands and have visited this store four times. The words, "ignored", "dirty", "trash on floor", "rude", "unknowledgeable", "lack of customer service", "lack of stock" are the terms associated with this sephora. Do not waste your time here....it is worth driving to the Galleria, Victoria Gardens and/or purchasing from Nordstrom or Macy's. read more

Another experience with Gabby and she was just as amazing as the first time, I love this place despite it being hot and the line to check out always super long and slow. Gabby is great! read more

Mandie was a very helpful, kind, polite associate at this location! She has helped me twice and really knows how to treat a customer! :)

Samantha and this other girl I cant think of her name but they are the sweetest girls and always help me and let me know all the new things that came in.. but as for the other girls they are rude and if they help you its like you are bothering them and some give you dirty looks. I come here if I am desperate and if I really cant make it to the other Sephora stores that I love where the employees are much friendlier... read more

I made a same day appointment for brow wax and even was able to come in earlier due to a change in my work schedule. Cynthia helped me and did an exceptional job! She made me feel comfortable and the results came out great. She even took extra time to help me find a foundation for my complexion type afterwards. She was very sweet and answered all of my questions and made me feel good walking out of there! I will definitely go back and will recommend her to all of my friends. No more nail salon eyebrow waxes/plucking for me! read more

I love this place. I bought my Harajuku Lovers "G" today. I cant tell you how many free samples these people are willing to give you so they will sell you one. SOLD!!! After 5 free samples and falling in love with "G", Iam a happy camper! Service is good and wont complain about the selection of make-up! A girlie girls paradise! read more

I love sephora, but in the past, this particular location has had very poor service. I am delighted to say that I went there last night and was greeted by friendly people who truly seemed eager and willing to be helpful. I hope this continues for this location. read more

Oh my goodness!! The staff at this Sephora are incredible. They are super competent and friendly. I went in with my brother whom has Downs Syndrome and the guy working there took the time to show him the colognes and give him a sample. He made us feel sooo comfortable. Thank you! read more

The staff is always helpful and kind. Love those ladies who have helped me with my sensitive skin issues and all the tips to help me with my skin care and makeup needs. They get busy sometimes and the line can be a little long but the quality of service I get makes it all worth it! read more

Courtney just helped me so much find the perfect makeup! She took time to match and make sure the Tarte foundation I wanted looked great. She also recommended a redness reducer from Urban Decay. She was really knowledgeable and sweet. Will be returning for her great service and advice. Thanks Courtney! read more