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    SEPHORA

    2.1 (12 reviews)
    Open • 10:00 am - 9:00 pm

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    Empty eyeliner
    Whitney B.

    I love shopping at Sephora. However, I recently had an interaction with the manager Britni that was super unpleasant. I previously purchased an eyeliner that I opened and it was empty! I came back to Sephora as soon as I could. Although, I was outside my return window. I explained that I live pretty far from the store. The manager had no sympathy, and told me she will not exchange it for me. She directed me to customer service. She never provided a phone number or any info. Sephora makes a product and overlooks adding the makeup portion to it, now it's my problem. I have to run around trying to get it replaced with no help at all! What kind of company acts this way?? $15 for an eyeliner that's empty and a rude manager. Do better Sephora! I wished her a good day and said thank you... she simply stared at me. I contacted customer service & got it worked out but why should I have to do all that?? I won't be shipping at the location anymore. No need to be so rude.

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    1 year ago

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    3 months ago

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    3 months ago

    The beauty expert Sydney and manager Venessa were so amazing! made it a great experience!

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    2 years ago

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    2 years ago

    Terrible customer service. Manager was incredibly unprofessional. 20+ years as a customer and I won't be back.

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    Ask the Community - SEPHORA

    Ulta Beauty

    Ulta Beauty

    2.6(50 reviews)
    0.5 mi
    •$$

    Based on our initial experience, I'm not at all surprised by the low star reviews. If you do go,…read moreask for Lauren (prestige beauty advisor)! Having said that, my friend and I walked in and were not greeted at all or approached by the two employees standing near the door, talking to each other (instead of to customers). ‍ My friend and I had been wandering around for a bit when darling Lauren came up to ask if we needed help. Next thing we knew, she helped us find what we needed and had my friend sitting there at the "beauty bar" area and was helping her match foundation. I'd seen a sign about tips nearby but, when I tried to give her a cash tip when she was done, she said she couldn't accept it. Way to go, Lauren. Give that girl a raise!

    What I saw from this location was completely unacceptable. I am extremely disappointed not only by…read morethe conduct of the employees, but also by the way management reportedly handled a complaint about that behavior. I came across a video from someone describing her experience at this location. Afterward, an employee named Eliza allegedly created an account specifically to mock and cyberbully her online. Instead of responding to criticism professionally, the situation apparently turned into personal attacks. The customer then contacted the location and spoke with a manager named Heidi. According to what was shared, Heidi said the employees had all seen what happened, yet rather than addressing the employee who allegedly harassed the customer, the customer herself did not help or make any attempt to take it down. That kind of behavior from both employees and management is disturbing. A customer should be able to share a negative experience or make a complaint without worrying that employees will ridicule them online, insult them, or talk badly about them behind their back. Based on what I saw, I would seriously reconsider supporting this location. The way a business responds to criticism says a lot about its culture, and this situation showed an alarming lack of professionalism and accountability. *update* I found out this was actually an older account, not a new one. I did speak with the manager, Heidi, and she told me she was going to look into the situation. However, shortly after that, the same employee, Eliza, posted another video with another employee, Kenzie. In that video, they appeared to backtrack part of the original story while also making new claims that this woman had been using products, touching things, and that this was the reason she was asked to leave. Those are serious accusations to make publicly, especially without showing any proof to support them. Instead of calming the situation down, this made everything worse and created even more reasons for people online to attack her. This is simply not how employees representing Ulta should handle a customer situation or complaint. It comes across as extremely unprofessional, and continuing to post videos and make additional accusations publicly only damages the credibility of the employees involved and the reputation of the store even further. Also still no attempt to stop her followers and friends from not attacking. I am not picking sides, just pointing out that how this store, employees and manager are handling this situation is wrong.

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    Walgreens

    Walgreens

    2.4(42 reviews)
    1.7 mi
    •$$

    My experience was very disconcerting. While other shifts have been pleasant, this visit on 5/8/26…read moreat 4:20 PM was hostile and promoted an unprofessional, unsafe environment. I went in to use the ATM and asked for assistance when it malfunctioned. The store manager (an older woman with highlights) immediately became dismissive, telling me to "call the ATM company." When I tried to clarify, she became defensive, stating she had "nothing to do with it." I walked away to avoid further conflict and said quietly I would let the store take care of things as they saw fit. She chose to yell after me in a petty and hostile tone in front of multiple other customers. After looking online, I realized this is a documented pattern and has happened to a ton of people. This specific manager has multiple complaints dating back over 6 months minimum regarding hostility and, more disturbingly, allegations of forbidding customers from speaking preferred languages or being hostile toward foreign accents. Both are potential civil rights violations and clear instances of discrimination. I filed a formal complaint with corporate. No customer should feel unsafe or witness discriminatory behavior in a place of business. I'd rather pay ATM fees somewhere else than go back to a store with such poorly chosen leadership. I look forward to corporate taking action to ensure this location goes back to being a professional and welcoming place for the community.

    I needed some invitations printed for my wedding, and McKenzee and Alexa worked day and night to…read moremake it happen, even though my order was a bit of a tall one. My fiancé and I really appreciate their dedicated, hard work.

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    Walgreens
    Walgreens
    Walgreens

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    SEPHORA - cosmetics - Updated October 2026

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