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    SEPHORA

    1.5 (10 reviews)
    Closed 10:00 am - 9:00 pm

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    Empty eyeliner
    Whitney B.

    I love shopping at Sephora. However, I recently had an interaction with the manager Britni that was super unpleasant. I previously purchased an eyeliner that I opened and it was empty! I came back to Sephora as soon as I could. Although, I was outside my return window. I explained that I live pretty far from the store. The manager had no sympathy, and told me she will not exchange it for me. She directed me to customer service. She never provided a phone number or any info. Sephora makes a product and overlooks adding the makeup portion to it, now it's my problem. I have to run around trying to get it replaced with no help at all! What kind of company acts this way?? $15 for an eyeliner that's empty and a rude manager. Do better Sephora! I wished her a good day and said thank you... she simply stared at me. I contacted customer service & got it worked out but why should I have to do all that?? I won't be shipping at the location anymore. No need to be so rude.

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    8 months ago

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    1 year ago

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    1 year ago

    Terrible customer service. Manager was incredibly unprofessional. 20+ years as a customer and I won't be back.

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    Ask the Community - SEPHORA

    Skin Science Institute of Laser & Esthetics

    Skin Science Institute of Laser & Esthetics

    (45 reviews)

    $

    My wife went here and she loved it, she can't stop talking about them and then all the sudden she…read moremade an appointment for me. She told me, "I thought this was going to be torcher. Turns out, they treat you like a princess and you come out glowing with less hair then you started with ;) "Extremely clean, very professional, makes you feel comfortable, walks you through the process and makes sure you're well taken care of. Very pleasant experience, I'll definitely visit again soon. "I went in for laser hair removal and was extremely nervous and worried about how bad it would hurt. The girls took such good care of me and talked me through the whole process. I just went back for my second appointment and wanted to wait until then to tell you that IT'S SO WORTH IT. If you're on the fence about getting it, jump off and get your booty in here. It's made such a big difference and even though the process seems scary. It's extremely quick and effective. Worth it in every way. 5 stars for sure. Thanks for all you guys have done." Guess I'm going to have to give it a shot

    Scheduled a Interview with Makell Morrill for FINANCIAL AID, once i told her I couldn't pay it in…read morefull she was rude and didn't care told me one place to get a loan, didn't help me set it up or anything didn't give me multiple options. The interview was scheduled from 2-3 so for a hour. so talked to me for no longer than 30 seconds. she didn't walk me out and I went the wrong way out. She wasn't nice and uninterested when it's her job to help people who can't afford it!! don't recommend her and Skin science because if they hired her they obviously aren't kind them selves!!

    SEPHORA - cosmetics - Updated May 2026

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