I went into the shop in the late morning to look for perfume with a sandalwood note. Frances was very knowledgeable, kind, and helpful to a total noob and suggested Dolce & Gabbana "The One," which I really like. Will visit again soon. read more

There are 2 sales/mgr., who for 20yrs plus immediately greet me upon entering the store with a huge smile & hug. One is Debbie & I'm never sure which brand but she knows I want quality & without hesitation & with NO questions asked she escorts me to a chair & returns with brands I may OR may NOT KNOW, but always products suitable for my skin tone. If I am hesitant then samples are given to try at home before purchasing. This is an added aid for customers to view products on their skin during the day or evening! Thanks for having qualified & happy employees greeting & providing EACH customer "the ROYAL TREATMENT EACH TIME!!!" Mrs Dee aka Dorothy SNOW-Wesley Newark, DE 19702 read more

Not sure what happened today but the employees were extremely rude and dismissive, especially the employee at the cash register wearing the Wednesday Adams costume. Absolutely no type of customer service was displayed today and that is so unlike this location. Usually have a great experience but today was not it. read more

Had the best experience ever Quintin (Q) was such a delight. He is most definitely a asset to the company. Went above and beyond to make out shopping trip worth the wild. Thoroughly answered our questions with excellent suggestions. read more

SEPHORA - SOL Brazilian Crush Cheirosa, SOL Rio Deo deodorant, Faded topicals serum, and The Ordinary toning solution. - Cosmetics & Beauty Supply Near Me - Newark, Delaware

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Although I sometimes order online from Sephora, I've never been a fan of in-store shopping. As someone who started wearing makeup later than some, I've never felt quite comfortable there. I feel like, on average, Sephora employees tend to seem judgy of anyone who isn't a 25-year old makeup devotee with powdered brows and false lashes. This Sephora in the Christiana mall is a breath of fresh air. I interacted with three staff members during my visit, and all of them were warm, welcoming, and helpful. They were also diverse in terms of race, gender, and even age, which is awesome. It was especially nice to be able to get product recommendations from someone who, like me, has a wrinkle or two. The fact that I spent $70 that visit- very unusual for me- is a testament to the friendliness and good customer service at this location. read more

Aside from all the beautiful and well stacked makeup displays that are housed in the front of the store, what I really love is the skin care section in the back. The options are endless, there's always something new and you can sample almost anything before you buy. Sephora also does a great job of curating multiple brand special buy collections usually in minis so you can decide later on which full size items you want to get. The staff is pleasant and as a VIB you'll always leave with freebies. Great place for product junkies. read more

SEPHORA - Cute little pouch - Cosmetics & Beauty Supply Near Me - Newark, Delaware

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If it's busy, don't expect to be helped. If you must go, try a week day unless you know what you need and can be in and out. I usually purchase from Sephora online and come to this location for returns or exchanges (unless I'm in the mall and decide to stop in). They will greet you upon entry and upon leaving lol. The stock has been low recently and usually I get told they can do free ship to store but like i said it just easier to order online. Sometimes coming here can feel like a waste. The cashiers sometimes act as if they have no idea what they are doing sadly. And there is enough staff here to help out but they rarely do. Still I will use this location over the Sephora's in JCP. read more

As a non-makeup wearing male dragged here by his makeup wearing girlfriend, I don't think I've really got much to say about this place other than comparing it to the numerous other Sephoras I've been dragged into in other locales. The sales force isn't pushy, the store is clean, and I suppose they have a decent selection? Why am I reviewing this again? I'm a hopeless Yelp junkie. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Newark, Delaware

Stopped in here recently to pick up some perfume that my daughter had bought me for Christmas (one of those samplers where you get to try a bunch and decide which one you like, then you get a full size of whichever one you pick - how fun!). We were greeted by a sales guy as soon as we walked in the door and he went right over and found the perfume that I wanted. After a short wait in line, we were out of there in a flash. Overall, a great experience! read more

Just walked out. Not a single person asked if I needed help. I asked and was ignored. Terrible read more

Every time I walk into this store I feel judged by the workers. They never really look happy to help me either. And when they do help me they always talk down to me or act like I have no clue how makeup works. I honestly never go in when I don't have makeup on because I feel so judged by the workers who seem to think they are some sort of makeup gurus. I've asked around about this too and a lot of people feel that way. Do yourself a favor and go to Ulta. Because if not you'll leave Sephora feeling insecure. Legit happens every time. read more

Great store. Extremely helpful and attentive staff. Love Sephora values and especially this location!!!

I had a bizarre CustomerService experience today at Sephora, Christiana Mall Newark Delaware. I walked into the mall with my mask on through the Nordstrom entrance and walked into Sephora with my mask on, I wanted to do an exchange and try to get a good under eye concealer with a better color match than the last one I got from this same store. I was approached by a sales associate for help, I pulled down my mask for a moment to show her my face and coloring. She proceeded to tell me to put my mask back, which I did and she started berating me about the use of masks and talking to me as if I was a child. I felt totally insulted and disrespected, I told her to stop but she continued, I told I was not interested anymore in the concealer and I was going to just do the exchange. She told me fine as if being a customer there was not valued. I went to Nordstrom where I was given samples of concealer colors and numerous other samples. I felt appreciated at Nordstrom and made a purchase. I wear the masks and understand their value to myself and others, I don't need a lecture, felt her the response was robotic and over the top! read more

I popped into this Sephora to grab a gift for my friend birthday and ended up grabbing something for myself as well. The store wasn't busy, only a few other customers shopping, I could tell they were a bit understaffed and I don't mind waiting for help. When I noticed the older woman working at the registers had an empty line I asked if she could point me in the direction of a sales associate who could help me in the fragrance department, with a nasty glare and a huff she looked around and said ugh not really. She called for someone on the radio. One of the managers were able to help me locate the fragrances I was looking for she even went to the back to find the size I wanted she was wonderful and helpful. When I was wrapped up I headed up to the line to only be greeted by a huff and a puff and a "put your phone number in" I had already pulled up my Sephora card on my phone so she could scan my membership, with an audible "ughhh" she scanned my card and rung me up. No hello no nothing...I understand staffing is short during this time and as someone who has worked in customer service before I try my best to understand the stress of it, but never in my life have I had someone be so hostile especially at this location. I didn't even want to ask for a gift receipt because I knew she was going to give me a snide remark. As I was leaving I grabbed another employee who was another manager and told her about the experience I just had with the woman at the register, she was shocked and very apologetic she took me back to the register ended up returning all my items filled my bag with samples and ended up giving me 15% off of what I had purchased (I of course was not expecting this nor did I ask for any compensation) a weird and uncomfortable experience turned into some of the best customer service I have ever had. I will definitely be returning to this location. Thank you to the managers who were so kind and helpful! read more

My experience at the Sephora in the Christiana Mall, DE was wonderful!! I was assisted by Stephanie and she was great! I had had my bridal makeup trial earlier in the day at a salon in PA and was pleased but not thrilled. I went into Sephora with my mom just to quickly look at their lip products for my big day in September 2016. We asked Stephanie a question and she helped us for 20 minutes trying out lipsticks and improving my previous make up trial with liner and blush! I loved the look and it inspired me to use the products she recommended to do my own makeup on the day of my wedding. It was great to meet such friendly and helpful staff!! read more

Debbie was the best! So helpful with picking out skincare products and administered the Peak Hydrating Facial!

Ok I am a sephora junkie. I am a VIB rouge and this is my favorite location by far. Stephanie, Lauren, Bianca, Angela all rock. Stephanie does my makeup all the time and no matter what look she can deliver it. I get advise and just started getting the new Marc Jacobs makeup. Love it. Also great lipsticks which is my addiction. Only negative is some lines aren't here like Armani. No sales tax on your purchases either. Store should have more pre packaged samples to give away. It that aspect I don't think sephora corp gives this store its due. In nyc and KOP they always give something with your purchase. Love it here and love the staff. Clean store as well read more

This Sephora is "Tha Bizness" everytime i travel to delaware i stop in here & they give me top notch service...i wish the ladies in this Sephora could work in the DMV area!! I love the staff here...ive spent alot of money in this store alone but ive never been steered wrong & before coming here months ago id never even entertained even entering a Sephora!! But the staff here is excellent well informed; friendly& extremely helpful!! read more

The staff is very friendly and also very knowledgeable about their products. They carry alot of good cosmetics and perfumes, but they are just a little too pricey for me.V I read more

If you love makeup, it just doesn't get much better than Sephora. .It has such an amazing selection of brands and colors. They have and excellent reward program and the points you earn never expire like other stores do so you can save them up! I have always been offered assistance when I enter this Sephora, even when it was busy. If you love higher end makeup, Sephora is the store! read more

Kat is absolutely amazing. She is highly skilled and knowledgeable about fragrance and skincare. She is patient and professional. In a world full of subpar sales associates, she stands head and shoulders above them all. Sephora is lucky to have her. The rest of the girls were your typical run of the mill sales girls that spent more time gossiping than assisting customers. They exhibited no passion nor expertise. read more

My first mistake was interupting the salespeople having a personal conversation. My second mistake was actually purchasing something that I had to find on my own. My third mistake was telling the silly cashier about the saleslady. I will not be shopping in this branch of Sephora ever again. read more

I am 57 and disabled and am able to go to the mall maybe once every 4-6 months for an hour. I need to be driven and have someone with me. Even though I go nowhere, sometimes make up is a great pick me up. I purchased several items yesterday and upon looking at them at home, I realized I already had most of the eyeshadow shades. I sent my daughter back today to return them. The manager refused to credit my Visa Debit card, stating I needed to be there in person. I explained my dilemma and she still refused. I have never had this problem there before. So, I will get a driver tomorrow and hobble back to the store. I will never do business with Sephora again, when Ulta, Nordstrom, Macy's, Boscov's all have excellent cosmetic departments. Sometimes kindness and compassion goes a long way. None to be had by the Brunette store manager whose name I will post after I finish my returns. I will also let Corporate know. A shame really. read more

AMAZING SERVICE. I've gotten my makeup done there twice, once for my birthday and once for a wedding and the artist did an amazing job. I showed up early to both and got a facial from the skin care expert there. It was amazing and they weren't pushy about purchasing everything they used! You have to spend or buy a $50 gift card which is a bargain especially when you already need some stuff from there. I've gone to the KOP location a bunch of times and there are also great, but Christiana's staff just really goes the extra mile in my opinion! read more

I'm sorry, but Sephora might have a wide variety of cosmetics, but the employees are clueless and the sanitary conditions are marginal. I recently purchased an eyeliner, among a lot of other items to amount to over $200. When I got home, I realized that one of the eyeliners I purchased was empty (it was in a box). When I returned about a week later (its not close to where I live) the gum snapping salesgirl looked at me like I was a thief, never apologized for the inconvenience of my having to drive back to the mall to return the empty box for a full one, and basically threw the eyeliner at me. If she had a brain in her head, she would have realized that I have historically spent a lot of $$ at Sephora, and certainly it would be in the best interest the store to treat me with respect. I emailed Sephora 2 times to inform them, and never heard back. I never do this sort of stuff, but this time I can't help myself. I'm done with Sephora.... go to your local department store or Blue Mercury, these people know what they are talking about and they will treat you with respect, read more