Long but worth the read So i had tried to make a halloween makeup appointment with sephora in the beginning of october but they were booked so I had to go with mac, I call the day of my appointment to double check the time and the woman tells me that they're having issues with a fire alarm or fire marshal she wasn't super clear. She then tells me i might not be able to get my makeup done because they don't know when they'll be back in the store and they will be backed up because of the morning appointments that they're missing so panicked i call sephora explain what happened spoke to kerri who was an absolute angel and they said they're aware of what happened they'll be able to help me out if i wanna come in. Little did i know that i would be blessed with claudia who was so nice and extremely talented. Not only did she make sure i left looking absolutely amazing with a full face of beetle juice makeup but she was so friendly and funny and made me feel like she actually cared about how my makeup turned out, she didn't make me feel rushed or like it was an inconvenience at all. She was the most amazing make up artist and i'm so thankful that she turned my terrible situation into a blessing. Sephora is amazing and i won't go anywhere else ever again. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Lake Grove, New York

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one worker at the front desk with glasses and around 35 has a very bad attitude and she seemed very annoyed because i used a coupon and few workers are walking around to help read more

I've been going here for a while and had never had a problem but I wanted to address one specific brand, glow recipe watermelon dew drops. I have been using this product for a while but the thing is that I always have to repurchase within at least 3 month (and no I don't use a lot only one full pump) and I wanted to talk about the pump itself it is way too short for the bottle and I always have to end up sticking a q tip in there and scooping out the product. Sephora, I love this brand but please fix this. Thank you read more

The girls who work there are rude and unwelcoming. Nobody asked me if I needed any help. Whenever I asked someone for help, it felt like I was bothering them meanwhile this is your job.. To help customers.. None of their makeup looked decent in the first place so idk how they got hired. I wouldn't go back. I'll just go to the Sephora at Walt Whitman or Kohls. This store sucks so much. read more

I was traveling back east and stopped in at the Smith Haven mall at Sephora. The sales person was very courteous and very helpful with my purchase read more

If you come into this store and you are NOT white, these associates will follow you around the store. It is NOT a lie ! This is the first time I've stepped foot into the store in smith haven mall and within 5 seconds of being indoor, I got asked. can I help you about 5 times by 5 different people. They will stand and watch you test makeup, test perfume, etc. really and truly disgusting. My question is, who do you think YOU are to follow people around ? Really? read more

One word, REWARDS POINTS! My wife loves this place, she swears by the points and the products. It seems like Sephora is a busy place, women getting makeovers, buying make up, hair products and perfume being sprayed, its nuts in here. Me, I glide by all the women nonsense and stop by the mens section. The Mens cologne is very substantial with brands like John Varvatos, Hermes and Burberry for men. Forget Macy's and the silly stand in the center, you want to try good cologne, make this your first stop. For Christmas, my wife gave me a gift. There are about 20 different cologne samples in travel bag. When I find the cologne I like, there is a gift certificate for a full size cologne of my choosing. A few years ago, I went to bumble and bumble for a haircut. I had two washes, a razor cut, snipping and the stylist used a product called SUMOTECH. Forget all the other Men's hair products, I've been using this stuff for years. Guess what, they sell it at Sephora! The sale folks are over the top nice, they'll help you with any question about their products. I don't come here often but when I do, I grab free samples and Sumotech Cheers! read more

SEPHORA - Life stops if I don't have this product, haha! - Cosmetics & Beauty Supply Near Me - Lake Grove, New York

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I will never return to this location due to this one snotty worker who made me feel bad about myself. Don't know her name, but she looked to be around 20, which is my age. I assumed this would make her more helpful. I asked if they carried any peel off lip stains, and she looked me up and down, smirked, and said "no, you can check tiktok shop", like an insult. Sorry for asking? It's not that hard to say "no, sorry, we don't carry any of those is there anything else I can help with? ". She did not say to check tiktok shop in a helpful way, it was clearly a diss at me like I'm looking for some kind of cheap, weird product. MEANWHILE Ulta, my favorite beauty store, carries multiple. Service there is always top notch, and they would never try to degrade a customer. I think about this interaction once a month bc it was so rude and shocking to be spoken to like that. Sephora, please hire helpful, kind employees, not girls looking for discounted makeup, shaming customers for asking questions. read more

Haven't been to the store in a while for makeup but if i remember correctly I had a good experience....would recommend that location anytime. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Lake Grove, New York

To come to a store at 7:50 pm ten minutes prior to closing to see the doors closed already is upsetting when I just rushed to get to the store! Not good business if not adhering to their store hours on the door! Very disappointed! read more

Gianna just did my makeup on Friday for my 25th birthday and she did an excellent job! My makeup stayed on all night and I wouldn't change a thing about the way it turned out! Thank you so much! read more

Had my make up done here because I was going to a wedding. My appointment ran on time. The way it works is that you spend $50 worth of products and you get he free makeover (not really free) but still not bad. I chose the 45 minute makeover. My make up looked amazing and I left with three products. I got an eye cream, lipgloss, and eyeliner. I was really pressed for time that day and everything went according to plan. I will do this again. Thanks so much Sephora. read more

As others have pointed out, this location is lousy. The beauty advisors should be renamed beauty avoiders, because if they see you approaching with a question they hightail it out of there. Management is rude and unconcerned about the poor customer service. This is also the only location in Suffolk, that never has makeup application appointments available, yet never has anyone receiving one of the services either. Interesting. read more

This is the best Sephora I've ever been to because of the staff. They all are soooo nice and when I needed to get my makeup done, they all did an amazing job especially Anya. I can't say enough good things about her and her coworkers. Anya knows her products and even though I was running late one day, they still helped me get my makeup done. Excellent customer service. Thank you! read more

rudest store I've ever been to. they follow u around as if ur stealing, then give u makeup advice that makes no sense. I called on a Tuesday morning to see if they had something in stock and this girl "Rebecca" literally left me on hold for 40 minutes and never picked up the phone again. Just say u don't wanna do ur job Rebecca!! Lmao. I hate shopping here it's just the only store that carries my shampoo. I literally run in and out because of how uncomfortable all the workers make me. how about you take a step back and observe a customers body language before you jump down their throat? also, do I have to be wearing a full face of makeup to not be followed as if I'm a wanted criminal? this establishment has no manners and will continue to have none because it's a monopoly for high end products. F*** Sephora. read more

I had a wonderful time yesterday at Sephora. I got the revitalizing facial perk and it was incredible. Cynthia took care of me and she was very lovely. We chatted a lot about Sephora's skincare products, which she is very knowledgeable and resourceful about. read more

I have been to this location and a few others with my wife. I have one observation to make. How about a little lounge area for the guys to hang out while waiting for their other half? I would like to leave here as happy as Mrs B. Just sayin. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Lake Grove, New York

I shop quite often at Sephora and being as the Lake Grove location is close to me I go to that location. I usually don't bother writing reviews, but now I feel I have to. I went in, looking not my best, to pick up my Olaplex and as usual I got distracted looking at nearly everything. While shopping tho I was made to feel like a criminal and that I was not welcome. The girl at the front and a second person working there saw me struggle with multiple items and then I asked for help. They both pretended not to hear me and continue their conversation, with each other. At the end of my time there, a salesperson who I asked for help from earlier , walked over swinging a basket, nearly missing my head as I was kneeling looking at something. I declined. I went to the counter stating I wanted to speak with the manager as I was beyond disgusted. I was told, by one of the horrible two, that she was the manager. She proceeded to call me "sweetie" and "honey " as I asked for her district managers Information, to which she said she doesn't have, but gave me a general mailbox to call ( which I did and it was a phone tree that out me in circles). When I told her I would not return due to her service and the service of her team, she said " ok sweetie, sorry you feel that way but ok" I own a small business and I know that salespeople get treated not well sometimes and I try to always be polite and give the benefit of the doubt, but, this is an entire store of uneducated, nasty, mean, horrible people who truly have to be fired and start over with new management and staffing. They lost my business at this location. read more

Sephora really does just hire anyone that looks good to them. Especially at smith haven mall it's crazy to me how these employees call themselves MUA's. I went in Sunday mind you I know how to do my makeup I just wanted to get it done just for the heck of it because I had somewhere to go. I was trying to be very patient and nice so I told her what she was doing was fine just so I wouldn't flip out on her. First of all they don't know how blend or color correct or apply eyeliner and eyelashes which was baffling because I paid $80 for nooooo damn reason. I really wish I took a before and after pik. She did a terrible job and I was so annoyed I just wanted to get out of there. Don't get me wrong she was very nice reason why I didn't want to be mean. The fact that she was telling about going to makeup school and how she learned and blah blah but didn't know the basics was crazy. So this is for the hiring manager who reviewed her profile you guys really need to get people who can make their customers happy because you'll lose out on a lot. I really wish I can get a refund cause my family couldn't recognize me under all that cake batter. My MUA's is Gianna. read more

I don't like to give bad reviews, but I have to agree with others that the manager here is rude. I chose not to purchase the product I went in to buy after an unnecessarily unpleasant encounter with her. I likely won't be returning to this location. read more

I went into this store today to purchase perfume as a holiday gift for someone. As I was checking out some testers, I was also watched by the perfume employee the entire time. She had asked me three times within two minutes if there was anything I needed help with, which I politely declined and told her I would let her know if I needed anything. She quite literally followed me step by step for another minute before asking me again if I needed help, which resulted in me leaving the store. I was only there for five minutes and felt harassed enough by the staff to leave, without the gift I went specifically there for. read more

Shop on the website instead. The staff is either very nosy and follows you around the store or doesn't bother helping you at all. And (like the Sephora stores almost always do) they NEVER give you samples, no matter how much you spend. The displays are also quite gross and not cleaned enough. Do what I do, I shop online, the shipping is very fast (and free if you spend more than $50, which is not hard to do) and I get at least 4 free samples with each order. This store is usually packed and I always feel badly for the guys that are being dragged inside by their significant others, it's hot and busy and there is no place to sit. read more

This is by far the most cluttered and tiny Sephora I have ever been in. Every time I've been here, the staff members have been absorbed in their own petty, idle chatter, too busy to take the time to ask if I'm finding everything okay or to greet me when I come inside. When I went to the counter with my purchase, I was barely glanced at. It was ridiculous, extremely lacking in customer service. read more

I spent years shopping here.. and I truly don't know why. Their rewards system is nothing special, the staff barely acknowledge you and if you have a return they act like you're a criminal even with proof of purchase. I'll stick with Mac and Ulta for my purchases. read more

Nothing but nasty management here. Went in to return something and got nothing but an attitude from a manager with too big an ego who accused me of ruining the product. Please. Never shopping here again. read more

The worker Kelsey is very sweet she does my lipstick perfect and she just really nice and will tell u the truth about colors and will support whatever your decision on colors and if u don't like one she will tell u why or why not she makes sure u get what need to be gotten and makes it a nice experience all in one , She is a very good employee read more

Why the heck would they put this store near me?!?! I am a Sephora Freak! I ALWAYS fight visiting, but sometimes I give in to the urge as a treat! How do I stop? Anyway, the staff can be SO helpful. They are so informative regarding all the products & supplies. And let's talk about SAMPLES! I sample everything! And boy do they love to help you sample! Sign up for a beauty insider card for point redemption & free samples/gifts. Of course this store is not the biggest, but it does have a variety of products. Almost everything available. Yes, you can call me a frequent shopper! Lol read more

a really fun place to shop - seems that they have everything. They are very expensive like Ulta... Sephora at Lake Grove gets more stars than Ulta 3 at Lake Grove because the staff here is much nicer. read more

I could stay in this store all day! The best beauty products from practically every well-known brand. The staff is always very helpful and while some products can be a little pricey, I have no problem with spending a little more money for great results. Also, if you're unsure about a product or even a perfume you can always ask for a sample and try it out before making a big purchase. read more

Just wanted to say Thank you again to Jessica for doing my makeup!! I came in April 12th to have my makeup done for Greek Easter and I absolutely love it!! Great customer service and matched my eye shadows to my dress perfectly!' Definitely will be back to have my makeup done again!! Thank you!! read more

I love the fact that they give you reward points. One point for every dollar you spend and they never expire. Which is awesome. I shop here once a week from September through December, for Christmas. To stock up for the year. And I refresh what's needed throughout the year. And what I can't find in store I can always find online and purchase it there and have it delivered to my house. The staff is always knowledgeable and friendly towards their clients. I'm always greeted by security. They didn't always have security, but they started having security since a lot of their samples were going missing. People used to take them, steal them, instead of buying the product itself. If you want a sample of something, just ask. It's that simple, they will give you a sample if they have it. If you aren't planning stealing the samples then you shouldn't feel threatened being watched in the store. The products are expensive so it's only natural that they have security now. I stick to a small variety of brands. And Sephora carries all but one. (Obviously they don't carry MAC since it's located right across from them). I stick to certain brands when I fall in love with them. The reward points come in handy when you want to try something, but don't want to pay for it and can't try it on in the store because you're already wearing the product so you can't get a real feel for it. And the birthday gifts they give you (are free and require no purchase) are fantastic for the same reason. I have definitely become a fan of Marc Jacobs beauty now. read more

oh sephora how i love thee:)!! i just loveee this sephora.. talk about friendly and knowledgable staff... always a free sample of something new to try in your check out bag!!!!! always up to date on new items ..when i walk in sephora im like a kid in a toy store i just have to touch everything...i've NEVER walked out of sephora empty handed!!! all in all amazing selection of products .. amazing customer service.. for makeup lovers its just a great experience !!!!! dont forget beauty points and the v.i.p bday gift from sephora!!! read more