I have been a Sephora loyalist since the store began. I used to work in a profession where a variety of makeup and hair was required and my skin took a beating. So Sephora and I have been shopping with each other for many years! Unfortunately, my experiences at Sephora have gone downhill overtime, and this store is an example of that. The store itself is always a little bit dirty, a little bit messy, it feels cluttered and disorganized. I dread going in here to shop! The staff seems stressed out almost all of the time, the line for the register is way too small for how many people are often in the purchases queue, and they have way too few cash points to handle the traffic. I still appreciate the variety of brands, but shopping at this Sephora in particular, but also unfortunately many other stores in their brand, has become unpleasant. read more

I've visited Sephora many times to get my makeup done. I never expect a full glam transformation but sometimes it's just nice to relax and have someone else do your makeup, and I've actually gotten some truly amazing artists in the past. That's why today's experience was such a shock, especially on my birthday. When I arrived, I checked in 15 minutes early. I wasn't asking to be seen early, just letting them know I was there. Normally, if you check in early, they invite you to sit, get comfortable, maybe look at a few products or shade match while you wait. I didn't expect any special treatment, but instead I overheard the hostess tell the manager, Leslie, that I had arrived early, and Leslie immediately responded with attitude: "She'll need to wait the full 15 minutes until her appointment starts." Again, totally fine with me, but the tone was unnecessary, and it set the wrong vibe from the start. If it had only been that moment, I would've shrugged it off and never said a word. Then my appointment began with the artist, Crystal, and that's where everything really began to fall apart. She spent the first 10 minutes just staring at me, asking what colors I liked but having absolutely nothing prepared. Every other Sephora appointment I've had, the artist brings out their go-to favorites or recommendations and it's part of what makes the service fun and helps you discover new products. Crystal brought out almost nothing. I showed her inspiration photos -- soft, natural shadows and simple lashes. Somehow, she drew a huge wing all the way up toward my eyebrow. It looked nothing like the pictures. I asked her to remove it. She redrew it -- again so long and not matching the vibe of the natural look in the makeup. She tried three separate wings, even though I never asked for a wing at all so I finally asked her to please remove the wings completely. Meanwhile, she kept smearing eyeliner into my lash extensions, and I had to try to remove it myself because they were clumping together. Forty minutes into the appointment, my eyes still looked nothing like what I asked for, and I finally said, "Can we please move on to skin?" She told me she only had a few minutes left and that I should've booked a 90 minute appointment even though every other time I've gone, they've gotten my makeup done in about 30 minutes for full face, but I always book the 60 minute and we spend time shopping or picking out products that were used. The face makeup was even worse. She applied foundation so thick and cakey that when I touched my face lightly, it literally came off on my hand. She ignored the products I told her I liked and used heavy powders on mature skin, something any trained artist knows to avoid. When the checkout girl saw me, she genuinely tried to help because even she could see how bad the makeup looked. At that point, I wanted to cry. I almost never ask for a manager, but this experience was that bad. Unfortunately, speaking to Leslie made everything worse. She was dismissive, cold, and condescending. I didn't want a refund, I just wanted someone to help fix my makeup so I didn't have to leave looking like that on my birthday. Her response? "You should've left halfway through the appointment if you didn't like it." I explained that I was trying to give the artist a chance to fix it, but she continued talking to me as if I was the issue. She offered no help, no solutions, nothing. To summarize: This was the worst makeup application I've ever had, combined with some of the rudest customer service I've ever experienced. I highly recommend not booking with Crystal and avoiding any situation where an issue might be escalated to Leslie, who should absolutely not be in a management role. A birthday appointment that should've been fun and relaxing turned into the most stressful and disappointing experience I've had at Sephora. I had to redo my face, rush and was late to my own party and I wish I never wasted my time here! Avoid the makeup services and Sephora should consider more qualified staff for one of their best local locations. read more

I've visited several SEPHORA stores, and this location at the Irvine Spectrum Mall is by far the biggest and has most everything I need. It's very convenient for picking up a wide variety of items in one trip. I've been here a few times and have experienced both good and not so good service. Some staff members are friendly and helpful, making shopping easy and enjoyable. Other times, service has been slower, and it felt like employees were a bit distracted or rushed. The store itself is generally well organized and clean, which makes it easy to find what I'm looking for. Parking at the Irvine Spectrum Mall is decent, though it can get busy during peak hours. The location is also great if you want to combine shopping with other activities at the mall, like dining or entertainment. read more

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What a great store!! The workers here are super kind here! It's a smaller store than typical. This store gets very crowded very fast. So be wary of this. The lady in the cashier was so patient explaining to me all the birthday promos! I really admire Sephora and everything it has to offer. Thank you so much! read more

Sephora has always been a girl's heaven. There are so many cute products and packaging. I love how everything is displayed with organization and visual design as a top priority. This location is well organized, but I have two issues that really ruined the experience for me. The first issue is that it felt like there was no AC and they closed the doors. So, it was very stuffy. My second issue was that in a 20 minute period, we had at least 5-10 staff members come up to us asking if we needed anything. At first it seems nice and attentive and eventually it made me wonder if they're making commission or something? Or is it like an anti-theft type of thing? Ultimately, their pushiness pushed me right out of the store and I ended up finding the same product at Ulta the next day. I am sad to say, but customer service has a big impact on my purchase, and this to me did not feel like staff who were really making sure I was ok. It felt pushy and overbearing. read more

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If you want someone (like Giselle): who greets you, knows exactly what to recommend (for your specific need,) and walks you through the crazy busy, cavernous store to hand you the product ... Choose this awesome location. Once home, the product did exactly what she said it would. Giselle knocked it out of the park. What's not to love?! I'll be back. read more

SEPHORA - Huge, near free parking and outstanding service! - Cosmetics & Beauty Supply Near Me - Irvine, California

I had a deeply uncomfortable experience on May 10th. While shopping in the cosmetics area, I was targeted by a group of women who were openly mocking and insulting me and other customers. I personally heard them laughing and saying things like, 'look at the clowns, we are in the circus. When I calmly tried to address the situation, they treated it like a joke. Management was nowhere to be found to intervene. It is disappointing that Sephora allows this kind of hostile 'mean girl' environment to persist. No one should feel bullied while trying to shop. I have a photo of the incident and am happy to provide it to management upon request read more

Its been 2 1/2 yr since my last spree in sephora, The reason is i no longer like their policy as strickly returns adter 3 months and with reciept and un-opened perfume was not acknowledge, Their lost for not accepting it. as my mom an i spent 2k-3k a year in our my skin and facial routine, I buy my stuff, Expensive Hair oil and Pricey Brazilian body cream at the other beauty store lols. Just happy that i manage not to shop here anymore. read more

I want to thank the amazing staff at this Sephora location! Every single person I spoke to was kind, friendly, and helpful! They are really patient with questions or issues. I was approached as soon as I entered and when I had questions too! I can't remember everyone but thank you Danikka and Autumn for your help today! read more

Great customer service!! Izabella was extremely friendly and helpful. She helped me pick out a cologne for my boyfriend. She made my stressful gift shopping easier! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Irvine, California

The staff here is always very polite and friendly. This is one of my daughter's favorite stores, and we're frequent visitors. read more

SEPHORA - My favorite gift - Cosmetics & Beauty Supply Near Me - Irvine, California

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Very helpful workers but very busy store. The girls helped me find my foundation, blush, and answered questions I had about color matching products to my skin tone. read more

I love Sephora's products, but my experience at this location was really uncomfortable. I was approached by staff nearly 10 times in 15 minutes with offers to help, even after I politely declined each time. It felt less like helpful customer service and more like I was being watched, which made it hard to shop in peace. I hope management takes a look at how this kind of approach can come off to customers. read more

Crystal never fail to achieve the look that I like each time I come to Sephora for a makeover. Love the palette she uses and the makeup/lipstick she's using herself that is why I purchase them for myself. Their beauty studio just got its makeover making it more appealing and more organized candy comfortable for their clients. read more

Great selection of brands and products. Always find what I need. highly recommend. I wouldnt recommend doing your make up here though.

I went to Sephora the other day to get matched for the YSL foundation, and had such a great experience! Jissel was so sweet and really took the time to find the perfect shade for me. She made wonderful suggestions and even helped my friend and me pick out some new colors. She went above and beyond by emailing me all the shades we talked about, which was so helpful! Rudy from YSL also assisted us--he was super kind and even made us samples to try. We'll definitely be back, and we absolutely love everything we purchased! read more

Love the amount of nicer men's cologne here. Nice staff, always accommodating and very knowledgeable.

This is the worst Sephora ever. I can't believe my sister and I had experience racial profiling. My sister and I tried on some Rhode lip gloss and I've noticed in the mirror that I saw an employee staring at us. I made eye contact with her and she looked away. Another sales associate who is Asian suddenly decides to help us. Sorry that I didn't wear more of my designer clothes to just be accepted to fit their so called standards. Do better. I'd rather go to South Coast Plaza bc they treat their customers better than this store. read more

We all know Christmas shopping (especially at a busy shopping mall) can be an absolute chaotic and stressful experience -- then add the extra stress of it being the weekend before Christmas and just the sheer amount of people shopping, parking, and just everyone out enjoying their holiday weekend can feel overwhelming. And to say I felt victim to that stress is an understatement. However, the crew at this Sephora completely changed my attitude! Especially your team member Isaiah. What a positive light he was and turned my entire day of shopping around! So much so I felt compelled to write this review. He could have easily just cashed myself and others out without thinking much of it -- but you could tell he cared about what he was doing and who he was taking care of. And that goes to the rest of the crew -- everyone I noticed talking to other customers were very engaged and friendly and eager to help. Great service, especially in these hectic holiday months! Thank you again Isaiah! read more

This review is for Yadira who did my makeup this morning. I asked for a natural look and trusted her 200% with the look I was going for. I showed her my dress and she gave insight on what would look good. I especially loved the lip color and lashes that she chose! Hopefully for other events I can come back and get Yadira again! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Irvine, California

Came here with my nephew. He needed to pick up some moisturizer. And of course, its busy as always and we knew the chaos we were going to enter in. We stood in line outside waiting to get in. We were greeted by Brandon and he was such a delight. His personality and demeanor was so pleasant and genuine. Then we entered the store. The first associate my nephew had asked for assistance had directed him to a section of make up removers. We didn't get his name. But like hello, maybe you should have assisted him like you should and walk him over so you can realize it was not the right section. My nephew did finally found the correct aisle for his moisturizer and got what he needed. Got to the register and the gentleman there was very personable and helpful. I would've given five stars but the service in between wasn't as great as beginning and ending. read more

Marissa was awesome. She literally got us everything we needed in less than 10 minutes. Thank you.

Came in with zero knowledge of any makeup products and was referred to Tony. Let me tell you...this king is amazing. Color matched me perfectly, helped me with just the look I was going for, and was just the most kind human. Tony is absolutely amazing at his job...if you need help definitely ask for him!!! Best experience I've ever had at any Sephora!! read more

I go to Sephora at least once a week. This location is very busy and usually out of stock of most products but I've never had an issue with their sale associates so I always come back! I went in to purchase a few items and was getting color matched when my friend pulled out there phone to record me for 2 seconds. A very rude manager named svetlana told him "do not record in here" to which he said oh she's my friend and she said "it doesn't matter there is no recording allowed in here" and he said "I was just helping her she's a content creator" and she said "it doesn't matter" I have NO issue with no recording policies however Svetlana was extremely rude and unprofessional with her approach. Had she let us know kindly "hey guys unfortunately we ask customers to not record in our store due to xyz" it wouldn't be a problem. This interaction was so unprofessional and her attitude was insane that even the sale associates let me know she had 0 problems being recorded and she was very kind. As a manager you are supposed to be a good leader and set the example. Your staff should not have to apologize for your behavior Svetlana. read more

Went in just to browse and ended up scheduling a make-up education session for my mom with Jessica... and wow! Jessica was so attentive, she explained the entire process to my mom, and made sure that my mom felt comfortable the whole time. My mom's make-up turned out amazing and I could just see how much confidence she had after it was all done. She had been trying to find a new skincare and make-up routine and I truly feel like she's found it. If you're looking for someone to do your make-up or to just schedule a session with to teach you best practices Jessica is your girl! read more

This location is amazing!!!! They have a large selection of colors I was looking for. Other Sephora locations I've been to don't have nearly enough sample shades. I found great products here. Huge huge huge thank you to Tony/Toni (??) for helping me out. So knowledgeable about products and skincare. I am in love with my dewy barrier hydrating stick from Nudestix that I was introduced to! Such an amazing product!! As advised, I use it on my face, lips, and even the top of my hands, and my palms for hydration. It is super waterproof. I put it on in the morning and it lasts, especially during these winter days where my skin is particularly dry. I wear with sunscreen since it has vitamin C in the product. This is like a Botox stick! My fine lines and wrinkles are gone on my face once I apply it. Also, the Dior lip addict lip stain lipsticks are amazing. I love the formula. It stays on forever!! read more

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Workers at this location can't seem to get it together. When you ask them a question they will proceed to make stuff up. I asked a worker about them having a specific item and that one didn't have a clue, so I decided to ask someone else. Guess what, the other "worker" I asked had not one clue as well and to make matters worse she proceeded to make things up, pretending she knew. Get it together!!! Camila Haros does not approve. read more

I am deeply disappointed by the distressing incident my son and his friends experienced at the Irvine Spectrum store on February 17, 2024, between 5:30-7:30 PM. They visited irvine Spectrum to celebrate my son's 14th birthday and to purchase his first cologne at Sephora-this was his first outing alone with his friends. Unfortunately, the visit at Sephora turned unpleasant due to an accusation of theft by an individual, possibly a salesperson or vendor at the store- no reasonable suspicion except that she said she felt that one of the boys was looking at the camera. This lady, grabbed one of the boys, a minor, and forced them to empty their pockets and backpacks publicly. This humiliating experience was witnessed by their female friends from school who were also there, making it more embarrassing . After she didn't find anything on them, Instead of apologizing, the lady rudely walked away stating that they still look suspicious. After hearing about this me, and the other parents were absolutely livid! I spoke to the manager, McKayla, on February 18, 2024, at around 6:00 PM. While she was professional and sympathetic, she failed to follow through on her promise on calling me back in the next couple of days after she investigated the incident. As a long-time Sephora customer with positive experiences, specially at the Laguna Niguel store, this incident has shocked and upset me. And want management to address the unjustified actions and unwanted touching by an adult on a minor. I trust that you will investigate and take measures to prevent such incidents in the future. I hope my children can shop at your store without fear of harassment or discrimination based on their age or appearance. read more

Cece I hope that's how you spell it was so helpful really appreciate her ! She showed me different foundations to match me and primer and went out of the way to get me a moisturizer that can help my dry skin loved her patience thank you cece read more

I don't know why they make curbside pickup an option. I always prefer curbside since the parking at Irvine Spectrum can be hectic. Every single time I do pickup it takes 15 min. and then I eventually call the store to let them know I'm here. They always have an attitude, and I wouldn't keep coming if it wasn't so close to me. Improve your curbside system. read more

So I came in to get a makeup look today with Trang, and she was amazing! She pays attention to details and makes sure you are comfortable throughout the makeup session. I like how she caters to what I wanted and to truly get my shade right. Would recommend her! read more

SEPHORA - Makeup done by Trang - Cosmetics & Beauty Supply Near Me - Irvine, California

Came into store to pick up a few gifts for Christmas & some makeup for Yalda. I love this location because the employees are very helpful & beautiful. So I trust them. I dont believe my favorite employee was working this day, so I was being helped by a woman in her 50's. She had curly hair & wore red lipstick. I did not see a name tag, therefore I cant remember her name clearly. She is dismissive & did not listen to my preferences. She was very pushy with a product I was unfamiliar with, nudestix. When I wasn't interested. She said goodbye with, "if you need something tell someone with a ear piece in". 3 stars ONLY for the great service I received in the passed, but if I were rating the service I received on this day in specific. It would be 1 star. read more

This is a really nice Sephora at the Spectrum which is now called "Irvine Center" Everyone is very happy to help you find the fountain of youth! I so WISH that was possible!! I remember thinking it was when I was in my 20's!!! There are so many beauty products here and everything looks and smells so incredibly delicious!! I could spend hours here! It's like skincare Disneyland for women!! Come to Sephora for the glam and get lost in the make up and perfume fantasy!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Irvine, California

I rarely ever go out of my way to write a review but honestly this is coming from the heart. I enjoy going to the spectrum with my family frequently. Cece has always helped me, whether it's finding my contour shade, needing help with a hair oil. She always so nice and understanding with your wants and needs. She takes customer service to a different level with her polite demeanor and her lovely personality. On three separate occasions she has put me on Rare Beauty , Tatcha and L'Oréal Hair Oil! Girly needs a raise honestly! read more

Although they are usually packed and super busy, this is the ONLY location where you can EASILY find associates available to help. As with all Sephoras, there is a long line at checkout but it moves super fast! This is hands down the BEST Sephora location I've been to. And I've been to several - in 3 different states and 2 countries lol! I'm still amazed at the speed, helpfulness, and friendliness of the employees, and how seamless my shopping experience was. Mind. Blown. read more

Leilani at the front register today was amazing! She has a bubble, sweet energy. She went out of her way to make sure I was a happy customer. We need more people like her :) read more

I went to this Sephora and they were following me and my boyfriend around. Obviously I felt like targeted and uncomfortable. I made sure I didn't purchase anything from this one. The one at the Brea mall is nice and helpful and doesn't make me uncomfortable. It looks like it happens to a lot of people here. They think im broke or something but I sure as heck make more $$ than the employees and managers ! read more

Friendliest Sephora that I've ever encountered. The staff is welcoming, helpful, and truly enjoy their job. The store is clean and organized. Two thumbs up!! I'll be back! read more

Been shopping at Sephora since 2000 at SCP. Years later I was in Irvine to pick strawberries and stopped by here to check out Sephora but I didn't need anything. Lo and behold, I saw Luis from SCP...it was so warm to see a familiar friendly warm face. He's been helping me with skin, makeup, fragrances, body care, I even opened up the Sephora credit card. Omg, love Sephora but love the staff especially someone as experienced as Luis. He's super chill and fun, he just gets how makeup and stuff like this is for each individual person and his experience is timeless. I'm so glad I stopped by. I couldn't believe it. New stuff I hadn't ever experienced, I purchased! Love the Nest fragrance oils set. The Sephora house brand stuff are really effective like the powder exfoliator and peel pads, especially if you're sensitive skin, acne, and are combo skin. Chanel Gabrielle is to die for and love the Tatcha collection. This Sephora is amazing. I never leave empty handed. Thanks Luis. Great seeing you after all these years. read more

It was my brother's wedding day, and I was hoping to walk in somewhere...anywhere...and get my makeup done. Not only did this location open earlier than any other Sephora location in OC (except Downtown Disney - but I wasn't driving up that way) they helped me with a walk in. On Labor Day!! Arlene took my call, gave me the info to come in, and followed up with me throughout my appt to help grab the products I wanted to take with me to the wedding. Her hairspray suggestion for the ocean air humidity was spot on! Not a frizz in sight and my curls lasted all night. Anna did my makeup and WOW she knocked it out of the park. She listened to what I wanted, made suggestions based on my request for camera flash friendly, but waterproof (because I wasn't crying, you're crying, during the ceremony) and took time to tell me what she was doing all throughout the process. She used the best products. She got me out of there and on my way very smoothly and as quickly as possible. I was able to pay in a flash for the service and the girls had everything ready for me to dash out the door. She was extremely helpful and polished and I was so happy I went in to see these girls. Keep it up, Spectrum Sephora!!! read more

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