I am an Ulta girl at heart when you compare it to Sephora, but this visit was not it. I came to…read morethis Ulta with a group from my church on Friday November 21. The store was not crowded, just steady customers, and our group even called ahead to make sure they could assist us. We were told it would be no problem. When we arrived, our group leader went over to introduce herself to the manager and let her know we were ready to start shopping. The manager was snarky, unprofessional, and her exact response was, "I'm short staffed and can't help other than suggestions." Well yes, thank you, that is literally all we needed from her. To do her job and offer suggestions. Her tone was unnecessary and completely off putting. Thankfully the other associates were kind and truly beautiful souls. The manager with the purple hair... not so much. I told my group that next time we will take our dollars to my home store in Westwood where they know how to treat people and have fun. The Westwood crew is everything, including the manager. South Bay is also a great option. I still spent almost one hundred dollars even with the managers behavior. Dear Ulta, our dollars can be spent anywhere. Please keep that in mind when you train your managers.

Employees are the star..if it was a horror show…read more It was like being in a bad movie with them yelling and hooting and hollering about their lives and how they need a break. Meanwhile if you wanted to shop... items are messed up all over the store, out of stock, out of place. The item I came for said it had multiple in stock here..and there was zero. Cashing out wasn't any better. No samples. No did you find everything (no). Long line with one person working it. No smile, no hello, no thanks. Lovely.

Erika was amazing,! She was friendly, professional, skilled, gentle and knowledgeable. I booked an…read moreeyebrow waxing and facial both treatments were 5 stars! I'm so excited to have found my new go to spa and esthetician.

Erin is Awesome, she went above and beyond to make my eyelashes look amazing for my wedding! I got…read morethe bombshell look!!! And they are Bomb for sure luv them!!! Ty Erin

So I decided to go on a whim and dye my hair red after years of being blon and I liked it for about…read morea week and then hated it and wanted to go back blonde, so I went to this salon not expecting much of a change but got exactly what I asked for! These ladies worked so hard for 6 hours straight to get my hair to what I wanted. I couldn't have asked for a better outcome. thank you again to Barbara and Melissa for your amazing work and patience to make me blonde again

Went in because I had a living social deal. Wasn't expecting much but salon was very busy. Not with…read morepeople but with "stuff". When I went I check in for my appointment, there was no counter space. It was filled with knickknacks and I had no room to search in my purse. There was retail galore!!!! It's so much you don't know where to look! 5 or 6 hair care lines, nail polish, lotions, body butter, scrubs, implements, flat irons.... Way over the top! There are even racks in the middle of the floor that you as the customer have to maneuver around! While getting a pedicure, it was good, the table in between the 2 pedi tubs was filled with flyers and table tents I kept knocking all kinda stuff over. Even during checkout, I broke something that fell off the counter while trying to tip my esthetician. I was overwhelmed!! While the facial was good and the esthetician, Tatiana was knowledgeable. I won't be returning because I was overstimulated and didn't leave relaxed.

The associates were completely wonderful! They helped me find the perfect products and were very…read moreknowledgeable. Especially Monse!

Stepping across the threshold into this place is extremely overwhelming and borderline harassment…read more Aside from the overwhelming smells of thousands of scents, a sales associate immediately targets you and asks you if you want a "hand demo". Where they slather on the lotion onto your hand tersely. The management here always seems to be communicating through the ear pieces of the next customer to target. Unfortunately with retail it also seems apparent that they profile their demographic to determine who will be the people more likely to spend more when they are busier during the sales. I would prefer going to regular department stores and shopping in peace, or Yankee Candle for fragrances.

Irene did a powder dip on my natural nails today. Wonderful service, polite conversation, very…read moreclean and neat salon. Will definitely be back and recommend this salon. Have tried 4 different salons on South shore so far, this is by far the best.

Prompt service, spotless venue, professional, friendly staff. Ask for Irene, she's the best!read more

Went in for help choosing an under eye concealer and Ludiana was awesome, so helpful, patient and…read moreknowledgeable. She is great at what she does and an asset to your store.

We used the Charlotte Phinney team on-site for a Cape Cod wedding, and they were excellent!…read more The fee for hair and makeup was $250 which initially seemed high and was more expensive than I have paid for bridesmaid hair/makeup services before. But I was extremely impressed with the styling. The hair stylist (Ann) and makeup artist (Emily) were great. Both were fun and easy to talk to, while also remaining completely on schedule - no small task for a group of 8. There were very high quality makeup products used, like Chanel and Dior, and a wide range of shades to fit a variety of skin types and desired looks. The artist used fresh brushes and was constantly keeping things clean. And most importantly, both the hair and makeup were set well enough to hold throughout the entire day and stayed looking great. I would highly recommend!

I first met Ann (hair) & Bob (makeup) when I went for my trial appt, but we had been texting before…read morethat when Charlotte requested I send them pictures of styles I liked and was looking for on my wedding day. As soon as they responded I felt very comfortable with them both and couldn't wait for my trial run. Bob did exactly what I had requested with natural makeup, but brought out my eyes more, so I felt like myself just prettier and more confident. He was fun, and had a great playlist! Ann had a much harder job as I wanted half up and the rest curled, but as I was very aware, my hair doesn't hold a curl well. She worked her magic...had to move my headpiece at the end, but otherwise I was very pleased. I went out to eat near the beach, and after sent her pics of the problem areas that didn't keep the curl because of the weather. She noted that and did an even more amazing job on my wedding day. She even stayed later on that day to freshen up a few of my bridesmaids before we left. Charlotte was also amazing...after my trial run my mom (who NEVER wears makeup) loved the results so much she decided she wanted to be added for both hair and makeup for the day of my wedding, as well as my jr. bridesmaid...and Charlotte added Gianna with no issues to come do the extra people.

Sarah is an amazing artist! Not only is she my personal hair dresser, but I'm a wedding…read morephotographer and recommend her to all of my brides! She offers both makeup and hair, and always does so flawlessly! I can't wait to hire her for my own wedding!!

Sarah and her team are amazing! They drove all the way to Danvers, MA to do the hair and makeup for…read moremy wedding. They were really quick and did an awesome job on hair and makeup! All the ladies were really professional and upbeat for the wedding day. I showed them pictures from Pinterest for everyone's hair and they were able to make it look even better than the original! Their prices are competitive with others that I looked at and are totally worth every penny. Sarah, Lani & Shannon - thank you so much!