Used to be great, but not anymore.
I had a terrible experience at Hollywood Nails in Norwell yesterday.
I was so disappointed because I had been in there many times over the years and received great service. My sister and I both had our nails and our wedding parties nails done here for our weddings too. For those of you who don't have time to read my entire in-depth review I'll summarize my key points:
-An appointment means nothing. -They do quick, sloppy work to get you out the door fast and the next warm, paying body into a chair. -If you have a complaint they get very defensive and you will be ridiculed. -Don't bother asking for a refund if you received terrible service the answer is no. -They don't need your business because they have "been there for 9 years and don't need it." -If you want a Shellac or gel manicure don't get it done here because they don't know how to do it properly.
I arrived on time for my 1:30 appt. and had to wait 45 minutes before someone could get to me. Finally someone was free and wrapped my nails with acetone soaked cotton and thin slivers of tin foil. The woman didn't even put a towel down and used so much acetone it ran all over the table and all over my skin. I told her that if she scuffed the surface of my nails with a file before applying the acetone that the gel polish comes off very quickly. She told me that they don't do it that way and proceed to start another customer's manicure. The wraps kept falling off my fingers and had to be reapplied. She came back and started the process scrapping the gel off my nails which took forever. I was then left to soak while she attended to another customer. She came back and did a quick, sloppy job at trimming my cuticles and I asked if she would trim them back some more. She obliged and started applying the gel base coat. They don't have enough 2-handed UV lamps to go around so I had to do one hand at a time in a single hand lamp which added more time. She then applied the white tips to the edge of my nails. She finished one hand and asked me what I thought. It was a sloppy job, the edge wasn't smooth and the white didn't extend all the way to the edges. I told her that I didn't like the way it looked and asked the manager if someone else could finish me. By now it was 3:30 I was assigned another manicurist, I asked if she could start over because the base coat hadn't cured and it was all botched up. She didn't want to reapply the base coat but I insisted. By now it was 5:00 and I just wanted to get out of there. She apologized for me having to wait so long and suggested that next time I wanted to come in on a Saturday that I should make an appointment. I told her that I had a 1:30 appointment! She finished and I paid and tipped both manicurists because I felt bad for #1. I went outside and noticed in the sunlight that my nails didn't have that shellac super shine so I rubbed them on my jeans and the white tips smudged. I was so upset. If shellac is applied properly it dries instantly. I went back in and showed them what happened. They applied another top coat and had me leave them under the lamp for another 10 mins. I realized they don't know how to properly apply a shellac manicure. They applied the layers too thick, don't use a quality UV lamp and use way too much nail cleaning spray at the end that they are wiping away the uncured top coat resulting in an uneven finish. I left and when I got outside in the sunlight again I could see that the second final coat left bubbles and because each coat was applied too thick and wasn't cured properly that the polish had shrunk away from the edges of my nails. I was really dissatisfied. I've been getting shellac manicures for months now and they have all come out flawless. This is why you pay $35.00 for them. I decided to go back in again and ask them to remove the it. I showed the manager what I had an issue with and they applied more acetone, cotton, foil wraps. I could tell the manger was upset but I didn't care for $35.00 plus tip and 4 hours of my time I thought I deserved at least a decent manicure free of smudges and bubbles. Once the polish was removed I asked the manager for a refund. She told me no, and that there was nothing wrong with the manicure and that they spent too much time on me. I told her that I had appointment at 1:30, had to wait and wait, that they didn't do the procedure properly and that is why it took so long. I even offered to pay $15 for a standard manicure and asked for a $20.00 refund. She refused and offered me gift certificate for a free manicure and said that is all she could do for me! I told her that I would never return to a salon that gave such terrible service and that I was going to tell family and friends that go there regularly about my experience. She told me "I don't care, I don't need their business. I've been here for 9 years and have plenty of customers". Well, you just lost 4 customers. What a shame you have let your quality go down hill. read more
