I love Sephora but what person who loves makeup doesn't love Sephora? HOWEVER, I am never stepping foot in this Sephora again. I understand that since I am still shopping at Sephora, they are still getting my money, but my problem isn't with Sephora. It is with a particular employee at the Stonebriar location (the stand alone store - not the one in Penny's) that has made me turn away from this particular location. I went into the store going to pick up a few items I was going to take on vacation with me to Florida and when I got my items I went to check out. When I got to the cash wrap, I saw there were these travel items and if you bought 3 of any of these travel items, you'll receive a free travel friendly pouch. I saw a few items I wanted, grabbed them and continued to check out. The cashier then grabbed a pouch for me and didn't show me the pouch and just rung it up and put it in my bag of purchased items. I didn't realize until I got home that the face masks that were part of the buy 3 get the pouch for free deal I bought weren't the right ones so I decided to go back and exchange them. But I looked at all the other items first. Well, the little pouch that the cashier grabbed was dirty. I'm talking like black sut and green dirt on the bottom and the pouch had a FUNKY smell. Now, if I wasn't about to use this on a plane, I probably wouldn't give a crap. But I am not about to have a fight at the airport over a dirty pouch that lets be honest smells like it came from a Wiz Khalifa concert. So I brought the face masks and the bag with my receipt to the store and told the cashier I needed to exchange the face masks for something else and a new bag. She had no problem with exchanging the face masks but man was it an issue to exchange the pouch. She finally exchanged everything and when we were finished I turned and saw new Too Faced products out and I guess she didn't look to see if I actually left the store and she started talking crap about me. How I looked too poor to be in there, that a lied saying the face masks make me break out and that I was dumb for exchanging the bag. Needless to say, I called corporate the moment I left and she opened a report but never did I hear back from them or the store. So unprofessional. I understand customers can be difficult and what not, but wait until you either get off work or I at least leave the store so I'm not in ear shot of you. read more