Cancel

Open app

Search

SEPHORA

3.2 (60 reviews)
Open 10:00 am - 7:00 pm
Updated over 3 months ago

SEPHORA Photos

You might also consider

Recommended Reviews - SEPHORA

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Got the new spray can nail polish!
Lesley M.

I've noticed this store gets low reviews, but I've personally never had a bad experience here. I typically come here when I'm too lazy to go to Fashion Valley or I don't want to wait for an online order. This is a Sephora inside a JCPenny, so it's obviously going to be smaller, they're going to be limited on what they carry. I think some reviewers may have unrealistic expectations on that score. That being said, they usually have what I'm looking for. There was a time they were out of something I needed for a trip, it was a last minute item. The salesgirl called the Fashion Valley store for me though. I was able to get what I needed that morning and pack it for my evening flight! I also like that they always remember to ask if you're a beauty insider, because honestly I don't carry that card around anyway. They're always cool about looking me up though. And offering samples at the register and whatnot. I like shopping here. I'm not sure about other people's experiences, maybe I just get lucky when I go.

Johanna chatting... And chatting... And chatting... Right up until closing time... And stiiiiiiill chatting...
Kris H.

What was supposed to be a 2 minute transaction to check out resulted in about a 15 wait in line and didn't even get a smile or a "hello" because Johanna at the cash register was too busy chit chatting!!! I seriously stood in line until a few minutes before the mall was about to close until the same nice employee named Olivia (who assisted me earlier) opened another cash register right next to chatterbox Johanna to help me. Johanna obviously does NOT know anything about customer service and it shows! I am not looking to be her BFF but acknowledging your customers when they've been in line for 20 minutes will make a difference. In fact, she was so busy chit chatting that I was even able to take a picture and she didn't even notice! Horrible, horrible customer service (or lack thereof) but thank heavens Olivia was extremely nice, acknowledged, and assisted me when she noticed I wasn't going to get noticed by Johanna anytime in this decade. Otherwise, I would have been waiting in line for years.

Take my money and take my soul, I'm obsessed!
Mary K.

I came by here the other day to get some new Fenty makeup products. Every employee was very helpful and gave me their recommendations. They showed me little samples of everything on my skin to make sure I really liked what I was buying. I love buying face masks and facial moisturizers from here. Rihanna's new makeup line will have you glowing, definitely come check it out.

Lexi D.

Today is my best friends Bridal Shower and we woke up early to make sure to get here at 9 AM to get her final touches before her party at 11 AM. On EVERY site (I have attached screenshots) it says they are open at 9 AM today. We are also from out of town so we couldn't ask anyone if this is an error on all sites - we figured it would be open at 9 if they said it was! Now we're sitting in the mall waiting for it to open and are going to be in a huge rush to make it!! Please change the hours on all sites so this doesn't happen to someone

Makeup brush set eye shadow primer and a Sephora collection eye liner

See all

Photo of Tracy M.
459
438
10689

7 years ago

Helpful 3
Thanks 0
Love this 3
Oh no 0
Photo of Maritess C.
1030
2102
11967

7 years ago

Helpful 28
Thanks 0
Love this 29
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 20
Thanks 0
Love this 19
Oh no 0
Photo of Kris H.
2
32
14

11 years ago

Helpful 6
Thanks 0
Love this 7
Oh no 0

8 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Mary K.
2071
1172
6568

9 years ago

Helpful 5
Thanks 0
Love this 5
Oh no 0
Photo of Lexi D.
546
31
19

8 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Lauren T.
195
113
72

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 6
Thanks 0
Love this 5
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

If you aren't sure how a product will wear on you later in the day, request for a sample of it! They got me what I requested immediately!

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Heather M.
10
123
18

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Faith C.
147
47
33

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kristina N.
46
150
128

9 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 5
Thanks 0
Love this 0
Oh no 0
Photo of Luisa M.
131
38
1

10 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Ashley M.
171
10
0

12 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Allie V.
270
60
19

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Tammy R.
91
58
35

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Lisa L.
163
35
12

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lixi L.
90
46
84

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Highly recommend this Sephora. The girls are always willing to help, and know what they're doing. Great service.

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - SEPHORA

Review Highlights - SEPHORA

It's of course inside the JC Penny's inside the Parkway Plaza mall.

Mentioned in 8 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Cosmetics & Beauty Supply 4,927 times last month within 15 miles of this business.

Verify this business

SEPHORA

SEPHORA

(75 reviews)

I'm honestly not sure why this location has so many bad reviews, this is my favorite Sephora in ALL…read moreof San Diego ! My go-to is the Sephora near my house, but lately they've been out of my shades or don't carry all of the brands I'm looking for so I've been venturing off to Santee which is the next closest to me and I'm so happy I did . I love how attentive this location is . I don't care if I'm in there for an hour and if you ask me 10 times if I needed help because I might have a question later and don't want to go looking for you lol . Christina I've only talked to on the phone when asking for inventory . She was very informative and looked up the items I asked about . She's great . Xander is awesome --shade matched me and gave me a free sample to try to make sure it was a right fit before opening the package . The manager (I never got her name) is also super sweet, she's helped me multiple times because I'm always there haha Overall, this Sephora is super welcoming, very clean, and a solid location ! Will always be my favorite location to shop at in San Diego !

A bunch of snotty bit**…read more This Sephora location is trash when it comes to customer service. I was walking around the store for at least five minutes looking for a specific brand and was completely ignored. Not a single employee acknowledged me, spoke to me, or offered help. Then a small, done-up white girl walked in after me and was immediately greeted and helped. The difference in treatment was obvious and gross. These girls act like rude bitc*** if you don't look a certain way. If you're not their preferred type of customer, don't expect help or even basic respect. No customer service, no professionalism, just rude behavior. Avoid this location.

SEPHORA - cosmetics - Updated May 2026

Loading...
Loading...
Loading...