Haley was great and super helpful! With the skin care. Very knowledgeable and real. It was also one of the only times I've been into a Sephora and multiple people tried to actually help. Very refreshing. Everyone was kind and helpful read more

Today we visited Sephora and spent over $200. At checkout, I politely asked if there were any little gifts available, meaning samples. The cashier just smirked and said "no," which honestly felt pretty rude and uncomfortable. What makes it more disappointing is that this isn't the first time. I've also had online orders with no samples included at all. I understand that samples are not guaranteed, but the attitude and overall customer experience were really upsetting, especially after spending that much money. read more

I stopped by to purchase makeup remover and had the intention to get a face foundation matchup . Though I was greeted at the entrance I was never approached to ask if I needed help . I didn't notice as much staff as other locations. I decided to not buy my foundation today and proceed to get in line . Once in like I was next and was asked if I was paying cash or card ,I was paying card so I was sent to the front to checkout there . Hope to have better luck at a different location. read more

A makeup lovers paradise. They have everything under the sun. A bit pricey for certain items but it's definitely a one stop shop for all of your girly needs. read more

Has everything I need every time. Today I got help with the Fenty blushes and got some great skincare too. I love Sephora

Quick and to the point. Anna did a great job assisting me as I looked for a gift for the upcoming holidays. She searched for a long time for the size I wanted. I compromised with a smaller size and I appreciated that. The other associates were very knowledgeable and helpful. The discount for the holidays also was very lovely. This Sephora is quaint and easy to locate. Thank you so much Anna! read more

SEPHORA - Perfume and skin care. - Cosmetics & Beauty Supply Near Me - Culver City, California

I fully understand that the holiday season is one of the busiest times of the year, and I came in with patience and a positive, Christmas-spirit mindset. Unfortunately, my experience at this Sephora was extremely disappointing. I was met with a rude attitude and little to no assistance when asking questions about products and my rewards points. Instead of being helpful or even neutral, the interaction felt dismissive and rushed, which is frustrating--especially in a store where customer service and product knowledge are supposed to be a priority. I don't expect red-carpet treatment, but basic courtesy and willingness to help should be a given, regardless of how busy it is. If anything, this is when good service matters most. This location has a lot of room for improvement when it comes to customer experience, staff training, and approachability. I hope management takes this feedback seriously, because shopping here should feel enjoyable--not uncomfortable or disappointing, especially during the holidays. read more

A west coast Sephora with none of the foolishness I like I recently encountered back home at the one on Market Street. Fully stocked! All perfume display samples were out and ready for testing. The aisles were clean and by that I mean the testing areas were free of debris and used applicators. They were actually wiped down and fresh. Trash was in the trash. Clearly the employees here do more than just stand around and chat. How refreshing. I can say the same for home. read more

I do not recommedn this location at the Grove or the Beverly Hills Location. The staff here is so entittled and mean spirited. I had my identification and the bully Sephora staff memeber demanded the email. Her attitude at the Grove down right gross and I will never shop at Sephora again. You all need a wake up call your staff is horrible. I have had so many negtive experiences at your stores. and it never changes. I truly hope there is boycott of your stores like there was of Targets. Bad staff! read more

It's Sephora so you can get all the products you can get at any location. However, this location is in a mall and there are a lot of younger shoppers running around. Also, the employees don't seem as knowledgeable. I asked and was told that each employee rotates sections, so they don't seem to be experts in one area. The woman who helped me was nice, but I asked her about perfume discovery sets. She said they didn't really have any. I grabbed a travel set instead and then in the checkout line I saw a discovery set for most of the perfumes in the travel set I almost purchased (see photo). When I asked for samples, some employees seemed annoyed, like I was bothering them lol I prefer the other location in Culver City on Culver Blvd. The overall shopping experience is more pleasant and the employees seem to know their stuff. Come to this one if you're just grabbing what you need and leaving. read more

SEPHORA - Discovery set vs travel set // I asked for a discovery set and was told they didn't have any... but they did. Glad I saw it. - Cosmetics & Beauty Supply Near Me - Culver City, California

I called the store twice on November 5th the first time the hung up the call the second someone answered but she put me on hold wich is fine. But then I waited almost 15min on the phone and I had a couple of questions and and someone finally answered the phone and I asked my first question about the birthday gift she answered and I said " OK Thank You" I was getting ready to ask my second questions when she hung up the phone. She didnt say "Bye" or "Did you need anything else" she just hung up. It was extremely rude. Im also a little upset that they were out of all of the Birthday Gift and its only the 5th of November. I went in on 4th and they were also out. read more

Jonathan! I went into the store for a quick visit and was looking for a specific tinted sunscreen that sold out in my shade in other stores. Jonathan came up to me and asked if I needed help so I let him know what I was look for and he immediately jumped into action. He was so kind and let me know that the shade I wanted wasn't in stock but if I wanted to try it out as a sample that they could prep it for me. He also gave me some great tips on how he likes to use the product and made me feel right at home! Really appreciate the high level of customer service! read more

shoutout roberto and vincent for their amazing customer service and help!! the two times i have came to this sephora they have been super helpful and very friendly. i bought what they recommended and loved it! HOWEVER, i will say if you go to this sephora steer clear of one of the workers (didn't get her name) but she was BEYOND rude. asked her a question regarding my mom who only speaks spanish and instead of making an effort to help us, she seemed annoyed. i could tell she didn't want to help us so i just told her thank you, we'll try to figure it out :) and she laughed and rolled her eyes at us. rude, disrespectful, and a disgrace to sephora's mission "create a welcoming beauty shopping experience". i wish i had gotten her name, but she walked away before i could even ask. she's short, has facial piercing, and curly dark hair... very unfortunate i even have to write this but will not tolerate disrespect towards my mother. read more

The worst Sephora I have ever visited. Wasn't going to write a review but it's days later and I still can't believe what happened. It's bothering me so here I go.. I have been purchasing INKEY retinol serum for years now and I absolutely love it, it works wonders for ME. However,A dark complected employee, petite(she mentioned she was 52) of African-American descent, approached me, overheard a conversation I was having with a fellow visitor about the serum. She asked me why I would recommend that brand if it doesn't work well as some others. Her approach was all wrong. I went on and explaining to her that I've been using it for years and it works well for me personally. she was rude, wasn't having it and suggested that I buy a $60 serum instead. She seemed to get agitated every time I said I wanted to stick to what I was used to .She insulted me saying I look my age and I should try to use something better... I was so upset that she ruined my shopping experience, I put my serum back on the shelf and walked away. To have someone working in a store where women go to buy products to enhance their beauty only to be let down by an employee telling you otherwise all because they wanna make a quick sale. How do I know she's 52? She mentioned it when she told me to buy the $60 serum. It's what she uses that's why her skin looks so great. (I wanted to tell her she looked her age, but I didn't want to be rude like her). I left the store empty-handed and completely disgusted. To my surprise, I go across the way to ULTA Beauty,WHERE THEY NOW SELL THE INKEY BRAND!! They were helpful,kind,and friendly. It was a JUDGMENT FREE ZONE!! Knowing that they sell my beloved serum, I will be going there from now on. Shame on that Sephora employee for making me feel less than. Smh This happened Saturday 8/9... afternoon hours during the Fenty launch... I believe that was the event going on at the time. read more

I visited the Fox Hill Mall - Westfield Culver City store this past week. Having used MAC Cosmetics for years (I still love MAC), I now wanted to make a change, specifically to Fenty Savage. This was my FIRST visit to Sephora. I didn't necessarily walk into the store challenging the clerk, but In my mind, I quietly wanted to be wow'd and to be taught about the latest make-up trends - Melyssa, the sales associate did both!. She introduced me to Fenty, but also introduced me to other make-up lines. I thought I knew what I was looking for, she expanded my knowledge. In a time where it's sometime impossible to get help in retail stores, Melyssa was LOVELY...so professional, informed, patient and FUN!- THANK YOU Sephora ! read more

Be careful if you're redeeming a gift card that the cashier doesn't deduct your Beauty Insider points. I redeemed a $10.00 gift card I earned from the Fetch app. I showed the cashier the barcode on my phone. I didn't realize I had to specify to her that the gift card is from an app and not from Beauty Insider points. The cashier made the assumption that I was using my Beauty Insider points. She never asked me if the bar code was from that or a gift card from an app. It wasn't until I got home and looked at my receipt that I realized that the cashier deducted 500 points! I called customer service and the person I spoke to was very nice and returned my points. I was also sent an email apologizing for the cashier's failure of assuming I was using my points. The CSR's on the phone are very nice. If you redeem a gift card from an app at this location be sure to tell the cashier that the gift card is not from Beauty Insider points. It's a shame they won't ask and just assume that's what it is. read more

Stopped by today to pick up some perfume and a primer for my dry skin. The perfume I wanted wasn't on the self. Le'Ana went in the back to check and see if there was any in stock. They didn't have it at n stock so she offered to ship it to me by ordering online. Le'Ana also helped me pick a good primer for my dry skin. I love when I get 5 star service at Sephora. read more

Just had a great customer service experience with Beatriz. She is super sweet, knowledgable and helpful. I ended up buying items with her when I originally only came in to return some. Great energy! If the store carried Pat McGrath products it would be perfect read more

SERVICE: Stopped in to buy eyeshadow and was greeted and felt welcomed. We were passed off to a woman named Nancy who was beyond helpful. FYI, $60 if needing your make-up done! She was patient and told us what, where, and why to everything we were looking for. The only bummer was the fact they were sold out in a lot of products. WELL: When in the area, I will most definitely seek her out and buy from this location. read more

I've had such wonderful experience at this location. It's honestly my favorite Sephora. I stopped by last min on Friday to get some help with my eyeshadow for an 80s concert. Angela was available and omg was she TALENTED!!!! My eyes looked fantastic and I got so many compliments thanks to her! Can't wait for my next appt. read more

SEPHORA - Thanks Angela!!! - Cosmetics & Beauty Supply Near Me - Culver City, California

Sephora Westfield Culver City mall. I found most of what I needed. However, it's time to move to a bigger space (location) at the mall. I cut my trip short because it felt so tight in the store. The girls were all not helpful which isn't always my experience. Maybe they were new. I still recommend going there. I go to Del Amo Fashion Mall at times which is a bigger store. read more

Very unpleasant experience! I bought some lip gift sets here for my daughters in law on 11-23 on a whim , then I popped into the Marina Del Rey and saw some sets that I preferred, so I purchased those ones and today I went to this location to return the first sets, unfortunately I left my original receipt at home but the gift receipts were in the bag. The cashier made me feel extremely uncomfortable.. these boxes I returned were still sealed, I never opened any of the 3, and they still had the seal on all the packages.. she shook the boxes then proceeded to open the seal , I then said go ahead you can open all of them.. she just opened the one and inspected it, then she said " I can only give you a store credit because you are using gift receipt" I said " no! I will find my Receipt and come back!" She then asked "well do you have the card you paid with?" I pulled out a random credit-debit card and she put the refund due on it. Then I come home and look in some other Sephora bags I have here and find the original receipt .. ha ha it wasn't even the same credit card! I will shop at the Marina location, so much nicer. I don't know why she felt the need to act like that. It's like she really didn't want to refund the measly $75. I felt like was a commission thing, either way maaaan that was rude! read more

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I like their products and their customer service, but THE GIFT CARD POLICY IS TERRIBLE. I received a $50 gift card, but when I went to spend it, someone in Florida had made 2 purchases that magically totaled $50. I live in LA!! The policy is "Sorry" and that's that unless you track who gave it to you & they hopefully still have the receipt & can then dispute the fraud with. their credit card company. So now, MY GIFT IS GONE! STOLEN CLEARLY BY SOMEONE ON THE INSIDE!! I'M SOOOO SAD! read more

Customer service is a hit or miss and a lot of time a miss! Check your receipt before you leave that they don't double charge you.

Attention management Khalila or Kalila not sure how the name is spelled but this young lady was pretty rude at the register as she rang up my items I had 250 points available, and she seemed very uninterested in explaining what items I can redeem using the points. I was asking her what items were snd what they doI was just a bit confused, and she just seemed like she had better things to do and I didn't really appreciate that on the other hand, Kim, the associate that works there was very friendly and nice and she helped me match a DR foundation and helped me on choosing cleansing wipes for my face and a moisturizer so I don't know why, Kelela should be working there. It seems like she doesn't like her job. She is unprofessional and rude. In giving 3 stars because of Kim otherwise id give 1 read more

Purchased a $50 gift card here for my niece for Christmas - was is used by a crooked employee the very next day at a mall in Walnut Creek - called customer service and got no kind of help.It's really terrible that they don't do more investigating and figure out who helped me that stole this number and used my card and I am assed out on $50 because nobody wants to give me any kind a help. So if you have a problem do not call their non-customer service hotline because you won't get any customer service. If I can give it zero stars I would. I will never shop at this establishment again-If you don't want to be ripped off don't shop here read more

I am very disappointed I walk in thinking I have my makeup appointment at this location it was actually at the sephora at the stairs .I was already late to get to the other location I really felt bummed out . These ladies saw how I felt and didn't care to help or take me in . I felt helpless. I really need my makeup done. My life saver was Sarah at Mac she said to me don't worry girl I got you . Sephora has no consideration . One location can ruin the whole company how sad. read more

Leaving another review on behalf of my daughters facial with Genesis. She was late didn't give her the full time? Used cold water, didn't explain anything and was overall rude. I do not recommend using services at this location under any circumstance. A terrible experience and waste of money read more

I made an appointment one month ago and they canceled 3 hrs before the appointment. Their customer service is terrible. I would not recommend booking your appointments here. read more

Today was my first time ever going into Sephora. I must say, I was very disappointed. The customer service is horrible. I asked for help in the perfume department. The young lady who attempted to help me, had a very nasty and rude attitude. She was not patient. Not once did she smile. When asked questions, her answers were smart and short. I told her, "thank you, but NO thank you. I immediately took my business elsewhere else. If I could give ZERO stars I would. read more

Wow some of y'all have never worked in retail and it shows. Badly. I have been greeted every time, unless it's all hands on deck. I don't require people to smile or apologize for things out of their control (I.e. misorganized product is probably the result of another customer mixing it up, breaking the display or god forbid they actually attempt to watch and parent their children. Do you know how many child height lipsticks I've seen smashed and chews up pre-covid?) Returns are easy but too much returning can trigger a third party system denial. Nothing can be done in store so don't blame the employees. Same for discounts, all stores have metrics about how much "courtesy" discounting they can do before corporate starts getting upset. They can't honor any random coupon you want, otherwise go to Ulta. This is a kind Sephora that will make you feel at home with makeup. Don't let these snobby women's reviews tell the wrong story. read more

Definitely my favorite Sephora location! Far from home for me, but around the corner from my job. Honestly, I hate parking at this mall, but I'll tough it out for this Sephora location. I always come here to restock my skincare products, makeup, and also buy gifts. I frequent here more than I'd like to admit. Associates here are always friendly and attentive. First time I came here earlier this year, I was hesitant because of the many reviews. Figured everything I needed was in stock and I could just go in and out. Happy to have not had a bad experience here, yet! Other locations yes, but let's not discuss that here lol. read more

Appointment was not rescheduled with preferred makeup artist, was rescheduled with Wendy. Makeup application was horrible, nothing like I asked. Complained to manager and was only given a 20% discount tho makeup was completely taken off in store. Too late to apply my own makeup, ruined my whole night. Will not be returning for services. read more

This particular location is my favorite. Their customer service is really good and the workers are very friendly. I've had 4 mini makeovers here and I looked spectacular every time. I suggest you go to Angela or Tikva. I also went to a couple makeup classes, and Shenny was very helpful. I enjoyed the time I've spent there. There has been a time where I was unable to purchase the makeup that they used on me because they were sold out. Also, some of their products are very expensive. read more

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My lady was looking for a particular shade, nobody was really helping her UNTIL Niyyah stepped up and helped out tremendously! The product we were looking for was out of stock but Niyyah was able to guide us in the correct direction as far as alternative options. She was kind and extremely attentive. If you end up stopping by there are a few outstanding employees that will help you if your in a pinch. read more

I'm looking around for help with a purchase. Everyone seemed busy. Then there was LeAna. Bright eyed with a smile with "may I help you". Because of her smile, she made my mind up.... I applied for the card that I closed a few years back. She was so excited. Most importantly, helpful.! Thanks again. Keep up the GOOD work.! read more

I came to return a T3 hair curler. I paid with paypal. Cashier blatantly lies to my face and states that they can only return paypal payments through gift cards. That refunds to paypal are not allowed have never been done. I check the Sephora returns terms and conditions on my phone. "IF YOU PAID WITH PAYPAL YOU WILL RECEIVE A FULL REFUND TO YOUR PAYPAL ACCOUNT." Apparently this cashier is the manager. I go to another cashier and show her the policy. Get my refund. Staff not too knowledgeable and/or too lazy to follow their own policies. Don't let them take advantage of you. read more

Hazel the manager will infuriate you beyond end. So so unhelpful - tried to return something that was the wrong shade and beyond being rude hazel just didn't care and mocked me with a fake smile and disingenuous 'helpfulness' I plan to move my issues up the flag pole at Sephora but I was shocked at Hazel Cano's attitude. Really really rude and NOT helpful. go to any other Sephora but not this one HORRIBLE management. read more

A high end store inside a low end mall need not be a bad idea but the experience of the store is just that, every time! No assistance, no expertise, no help, just a bunch of snotty associates in uniform who wear -jarring makeup. For ex: I have Insider membership, but a latest purchase today (when a holiday event is still ongoing) did not even take that into consideration. Waste of time! read more

Manager Mario clearly doesn't care about the customer experience anymore. I tried to return a product i had an allergic reaction to and he did nothing to help. managers like him are the reason people prefer to shop online. I wasn't helped, horrible management. read more