I love good customer service!!! Lilly is awesome. She respected my time and got me in and out! I appreciate her!

It's not good because they make a appointment for make and the person doing it has to stop every few minutes to wait on customers. I spent 3 hours getting make up done. The young lady stopped more than 6 times. I had a 12:15 appointment. The make up job was a mess because of continuous interruptions. Not a good experience. I had to fix my make up. When they have scheduled appointments they should schedule a 3rd team member. I also showed her a picture and she couldn't duplicate. read more

I purchase a lot of make up from mac. I recently made a big purchase at another location and one item didn't make it in my bag. I went into the Culver City location with my receipt on my hand. I explained the situation to the person at the counter who was not accommodating at all. She explained I needed to go to the store I made the purchase from. I don't understand that because they are a corporation not independently owned. I asked to speak to a manger. The manager was even less help. I said can you call the store where I purchased the items? She said NO I CANT! I asked the name of their store manager and district manager. I was given the names Ashley and Roxy. And given an 800 number. When I left I called the location where I made purchase (which is not close to my home). They were very kindly said no problem. We will have it for you on hold at the front. I understand the issue of inventory. But they have to have some sort of system in place. What really upset me is they didn't attempt to help me at all. As I mentioned earlier I had my receipt in hand. Cmon MAC do better. Rude customer service for a long term customer for a $23 eyeliner? read more

On 6/16/2022 I visited this location because I was interested in purchasing some product. The moment my 3 years old daughter and I entered the store we were greeted by a beautiful African American and Asian American girl. I was so impressed with their level of customer service these to ladies gave us. They were so kind to my daughter and allowed her to experience make up. I am a loyal customer to this location! They made me feel at home and like family. I've never experienced this at any of the other make up brands location or other MAC Stores. Thank you ladies for everything!!! Xoxo read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Culver City, California

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I want to start off by saying, JANEE' WILLIAMS exemplified EXCELLENT CUSTOMER SERVICE!!! She is very patient and went above and beyond to meet my last minute needs, I wholeheartedly appreciate her for making my experience at this specific location one to remember!!! I came to this mall in a frantic because my luggage was lost and I had a birthday dinner to attend in 1.5 hrs! Janee' calmly ensured that she would be able to assist me within 20 minutes. I was so happy because I know MAC gets crowded around this season and appointments are highly recommended. I showed her a pic of how I wanted my make up done and she nailed it!!! In such a short amount of time, 30 minutes!!! I was honestly in a complete rush. Now ladies, we all know how hard the "growing out the brows" phase is! Janee' was unbothered by my bushy unshaped brows as she was able to give me a defined brow with her magic touch! I HIGHLY RECOMMEND BOOKING A MAKE UP APPOINTMENT WITH MS. JANEE'!!! One last thing, I'm an ebony woman and she was able to color match me w/o having to swatch 10 different shades of makeup on my face. After she pumped a pump of 2 different foundations on the silver tint thing that they use, I knew I was safe!!! Thank you sooooo much!!!! read more

MAC Cosmetics - 3 hrs later, just glowing. THANK YOU JANEE'! - Cosmetics & Beauty Supply Near Me - Culver City, California

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I scheduled a WOW 15 min free make up session. Had a very vague sense of what it consists of so I called and the woman over the phone told me "a full face of light make up" perfect, that's what I want! I go in today before my birthday party. I informed the woman I was here for my appointment and she started discussing all of these options and told me my make up artist Romy would let me know more. I sit in my chair and she starts. About 30 min in I tell her hey how much longer as I didn't think it would be this long. She then tells me she thought I was doing the $100 make up I told her no. She seemed pretty upset. She finishes my eyes and eyebrows and putting the lashes I purchased there then I spend 15 min doing my powders and all the rest I need to do. I go to pay and Romy tells me she will be flagging my account since I didn't pay for her service. FLABBERGASTED! Not only was her vibe TERRIBLE, her customer service, explanations of the service were non existent. Her attitude was just wow and not representative of the MAC I used to know and love. AND Romy is a manager?? Man, let me tell you. Never would I make someone feel the way she did to me today for my birthday. This is CLEARLY an issue of miscommunication on their part. When I asked her if her supervisor could give me a call she responded with "she won't but you can call and try to talk to her" LOL ok Romy, like I don't have something better to do with my time except chase a supervisor down for your teams mistake. Funny thing is I had $50 to tip whoever did my make up today. Well kept that, and not going to let this experience and terrible person Romy ruin my BIRTHDAY!. Thanks for the eyes and eyebrows and nice try trying to rip me off. Shame on you Romy and the whole MAC team. Karina if you read this feel free to give me a call! PS: Romy kept saying it's all listed in the appointment services. Not really girl and what you explained to me doesn't fit with this description so get your information together and cleaned up. (Pic for info) All I gotta say is beware for this and karma! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Culver City, California

Mind you this MAC is inside a Macy's and they do not sell individual palettes. My cousin & I were looking for some make up for her wedding so where do we go? MAC! I know it's overrated but we really needed the liquid last eyeliner which WILL stay on all day long. It's very hard for us to find a good eyeliner because we have oily lids so as you know it will come off within an hour or so. LIQUIDLAST eyeliner will not fail you because you seriously need make up remover or a whole day to pass before it starts fading. The only thing is, it takes a while to dry so if you have a mono lid it'll take about 30 seconds to dry & I recommend blotting it just to see if it's dry yet. You should also have an oil based make up remover just in case you mess up because this stuff is potent! I love it & will never use another eyeliner for as long as the line is available. Oh wow, see how much I love that eyeliner? The customer service is pretty great, we were greeted and asked if we needed any help as soon as we walked up to the counter. We didn't need any help because I had an idea of what I wanted but when we needed brushes the girls weren't snobby at all. They were def. more than willing to give up a brush which is awesome! A lot of people I've experienced at MAC are somewhat snobby but you won't get that here. The staff also helped us out with a base without pushing anything on us which I also love! Great service! Try the liquid last if you have problems with your eyeliner, it's scary at first but you'll be a pro like me! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Culver City, California

LOVE LOVE LOVE this MAC location!!! Every single employee with whom I've interacted with always goes above and beyond to provide THE best customer service ever!!! They take their time with their customers and nail it on recommending products and color matching you. This is the only location I ever go to and always tell my friends to come here. Don't sleep on this location! read more

It was my nieces surprise birthday party and I wanted to take her to MAC and get her make up done. When I called I asked if I could make an appointment, they said they take appointments 3 weeks in advance! Yikes! They offered us to be walk ins and wait to be taken. We got there and was told to come back in 15 minutes to put our name on the "walk in" list. That was confusing so I talked to Roni the manager. He said the walk in list was not open and I had gotten incorrect information. That was annoying but he did say that is we wanted to come back and see if anyone canceled and no one wanted to come from the walk in list, we could take the spot. We had dinner and came back and they accommodated up. I was thrilled. My niece's make up artist was Tasha. WOW! What a talent! My niece is a natural beauty and Tasha knew how to accent her beautiful traits. My niece was so grateful and looked amazing. THANKS MAC TEAM! I'm never disappointed after they do my make up. read more

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I'm really excited there's a actual store in this mall now versus the department store Macs. I had great customer service by the two ladies I was helped by. Wish I asked their names to give credit where it's due. I hope I can make this my new go-to mac store because it's so much closer than Topanga for me. I still love you Topanga read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Culver City, California

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This MAC store has the worst customer service of any cosmetic counter I've ever been to, and it is very disappointing. The sales associates are impatient, and very lacking in knowledge. They can also be very rude and unprofessional. I went in to return some overpriced cosmetic sponges today and get my free lipstick for having my 6 empty containers. The first sales associate said I could return the sponges with no problem, but to pick my lipstick first. Then she went on a break, so I had to deal with a very insincere associate. I asked her to clean a lipstick for me and she basically had me clean it myself...something the sales associates are supposed to do for health purposes. They were out of the lipstick I wanted (and several times they've been out of products). When it came time to do my return, she went through all kinds of dumb changes and had to ask her manager (even though I told her the other sales associate gave the okay). The manager also gave her the okay, but as she was doing the return, this male associate came behind her talking all kinds of smack and questioning my return (like I couldn't CLEARLY hear what he was saying even though my return was NONE of his business!) He was so rude I finally asked him "is there some problem?" Only then did he shut up. On top of that he was talking crap about other customers. Very unprofessional. The associates are not very good at matching colors to your skin. Once this woman gave me a studio fix that was so dark I looked like I fell through a chimney (my friends told me so). When I returned it and told the same woman it was too dark she got offended. Beware that if something you try doesn't quite work for you, they may give you this "Oh well, I don't know what to tell you" look and leave you hanging. (I've experienced this a few times) Anyway, I could go on and on...but my point is, pick another MAC counter to go to. The one in Nordstroms in the Westside Pavillion is great! I always have a great experience there. I also like the actual MAC store in El Segundo. The Fox Hills one is a waste and Macy's needs to do some damage control. 034/100 read more

I am not a beauty junkie but I must admit that I love Mac. I came here on two occasions to get my makeup done. The first time was for my engagement photos. The makeup artist was Yoko. She was very friendly and professional. I did not have an appointment, but she accommodated me and made me look beautiful! I wanted a natural look and she achieved it. The second time, I needed my makeup done for my bridal shower. I made an appointment. When I arrived to my appointment, my artist was Yoko again! She did a great job. I love her work! I would definitely recommend Yoko if you need your makeup done. She is well versed with all skin types and complexions. Also, it is best to make an appointment. read more

Came in today very early as a walk in to get my makeup done. Christina did my makeup and she killed it. I'm very picky about who beats this face and she did not disappoint read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Culver City, California

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Had my first make up lesson today, ever! The lovely Valentina gave me a 90 minute lesson. She made me feel completely comfortable. I brought in my own make up and brushes. She checked them out and worked around the colors I had but with MAC ones. I was apprehensive about the lesson. Thinking I would be pushed into buying all new MAC products. But not once did that happen. I did buy what I liked and didn't have already. It was a great experience and learned a few new tricks :) read more

Absolutely racist store. I will be make an official complaint to MAC corporate. Every African American person that walked in was served accordingly and I was told to keep waiting while no one was awaiting for anything. I came for a simple exchange which takes exactly 5 min. Bad management, bad service. Racial profiling read more

Found out the store was there in October,stopped in and a beautiful young lady help me out with my issue, returned today and was pleasantly surprised there wasnt many customers around 3:00 pm and this great young man Alan got me settled in and began helping out with idea's and A technique or 2, Unfortunately Mac didn't make the product that I needed but he pointed me in the right direction and in doing so he manage to sell me a few extra items which I am totally happy with, He in the other gentleman that work there now are new and there most definitely keepers light pleasant know their business and it's nice to see men in the store, Well done Mac and well done store manager, Makes men feel more comfortable when I need to go in there and pick something up, Thanks to Alan he helped with my Holiday Looks Hes a keeper and he most definitely keep me coming around. Follow me on Instagram for more tips for men... @morganeaglesong #grooming #manners #hair #beards #health #cleanshave #hairandskincare #skincarejunk #skincareguru #skincare #face #beauty #mannersmakethman #manners #menshealth #mensbodycare #Etiquette #makeupformen #makeupgeek #lookyourbest #feelyourbest #loveyourself #bekind #vlogerformen #vlog #blogger #beautyblogger read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Culver City, California

Walked in here last night and knew exactly what I wanted so I had no reason to think things would go any other way other than quickly. I WAS WRONG. Stood there, awkwardly waiting for about 10 minutes with a few others while two boys stood behind the counter doing something on a clipboard (I will call them clipboard boy number 1 and 2) and another lady helped someone. Finally, she was done but stayed behind the counter taking her sweet time to put something on hold for the lady she was just helping. I mean seriously, does it take 5 minutes to put one piece of makeup in a bag, write someones name on a paper, and staple it to the bag? After she was done with that she stayed back there for a while, lip singing to herself while clipboard boy number 1 stopped his clipboard work long enough to help a couple of ladies that were there before me. Finally I was like, "Can I get some help?". Annoyed she responds, "We'll be with you soon" and leers at me for a second after she says it. Remember clipboard boy number 2? Well he went to the back, never to be seen again for the remainder of the 20 minutes I was there. In the meantime, an older woman in her 50's walks up with orange hair, glasses, and thee worst makeup I have ever seen on her cell phone and walks straight to the back. Apparently she worked at this MAC too. Well when she came back out you better believe that cell phone was attached to her face for another 5 minutes while she rearranged things on a counter...in the store. At this point it's been about 20 minutes and not so much as a "we'll be right with you". Finally I got some help from clipboard boy number 1. He was nice but definitely doesn't get the gold star for the best and most helpful makeup experience. Probably because he was the only one doing anything at that point and there were others waiting. I may have bought more but honestly didn't think anyone in this store deserved the commission. I will never be back. read more

This MAC has the WORST customer service. Every single time I come, I'm standing there like an idiot - the associates don't greet or acknowledge that I'm even there. Not even a simple "I'll be with you in a second." You're better off going to Sephora, ladies! read more

I won't be shopping at MAC Cosmetics anymore. I made the mistake of purchasing a MAC product at another location across town in LA, and when I got home I realized that they had pulled the wrong shade of foundation from the back. It was my bad for not double checking. I brought the product to the MAC store at the Fox Hills mall that's close by, rather than driving for an hour to get to the one where I originally purchased it. The woman behind the counter told me flatly that you cannot return MAC products to different MAC stores, regardless of whether or not you have a receipt. She did not even try to be helpful or nice. Sephora is awesome, easy returns, anywhere! read more

So I'm not huge on makeup. I really just put on mascara and call it a day. I wanted to get some lipstick and didn't really know how to pick it since I know there's undertones and things like that that I have no idea about. So I went in with my friend and asked one of the employees for some help picking out lipstick! I don't remember her name, and I'm sad that I don't, but she was super helpful! I let her know I needed some help picking out a lipstick and she asked how red I wanted it. I let her know that I wanted something a little more nude/mellow and she was super helpful and kind! She grabbed me a few options to try that would go well with my skin tone, cleaned them and allowed me to put them on. I eventually found one I liked and she also helped me grab a lip liner as well. It's a clean shop with kind, helpful employees. read more

Why is it that every associate in this particular store is so beautiful but SO RUDE ! Went there to ask for a specific liquid foundation with a primer that was online, I had to HUNT down an associate to ask for the merchandise just so she can look at me with a disgusted look and blankly say 'We don't have it'. No make up in the world can ever alter their twisted and nasty customer service! *Sephora in the Fox Hills mall doesn't have what MAC offers but the ladies are amazing so I will return back to them ANY DAY!! read more

Today I was assisted by Cynthia who was nothing short of AMAZING!!! I can I'm devastated after I'd melted several of my favorite colors and she found a replacement and some upgrades for every single one. She was knowledgeable, patient, and fun. It felt like a make- up party! Her kind of customer service is what keeps me coming back!! read more

This by far was the best experience Ive had at Mac(and I didnt even by anything). The manager Carlisha(I believe that was her name) was absolutely as sweet as she is beautiful. She showed me different lipsticks without trying to sell me on something out of my comfort zone, talked to me about my favorite beauty bloggers, waa super nice to my 4 year old twins and at the end of all of that she hugged me. I needed a hug even though I dont show it. I had a rough day and that really turned my spirt around. I will be back to buy makeup even if I never wear it based on the customer service alone. Thank you Ms Brown ;) read more

I patronized this location once or twice, with one specific time being when I was looking to purchase new lipstick for my mother. Some of my and her favorites have been discontinued for quite sometime. I do not recall the name of the associate who assisted me, but she was a pretty, young Black woman with a beautiful personality. She was incredibly knowledgeable about the products. My mother ended up loving the color I chose for her. If I ever have any future needs, this will be the MAC store I return to! read more

The ladies that work here are too busy gossiping to give good customer service. And when you do ask them a question or interrupt, they act like you've committed the worst crime against humanity. Get over yourselves and do your job. Do yourself a favor and go to Sephora and receive decent service and products. read more

Check out MAC - Culver City! VEE is awesome!! super friendly... knowledgeable, major plus. She knew exactly what I wanted/ needed. I highly recommend MAC cosmetics. Thank you Vee :) read more

So this counter is usually super busy but today not so much. So i was like good i will be able to get some lashes and get them put on really quick! Lol They were sufficiently staffed but ppl would not even say hi or Say we will be with you shortly. Then a girl finally spoke to me and said she would be back. Then everybody wanted to help and i tried to wait for the first chick (bc wanted her to get credit bc she spoke first) but she took to long. The girl that put my lashes on was nice (but on the verge of a nervous breakdown.) She put them on in a decent amount of time but the ends where not lined up completely correct (did not notice this until i was gone.) :( Not my best Mac experience but not the worst. But as far as having makeup done or lashes applied... Eh probably wont be my first choice of locations to go. (I prefer going to pro stores anyways... Lol) read more

The fact that their lipstick display case was a total mess, just made me not want to shop there, gross! read more

MAC Cosmetics - Choices! - Cosmetics & Beauty Supply Near Me - Culver City, California

This store is usually busy but I always take a busy business as a good sign. They have great make up artists. I'm a regular and get my makeup done by Cristina (the girl with the colorful hair and pretty tattoos). She is GREAT! Not only do I always walk out of there super content with my look, she also explains step by step what she is applying to my face and the purpose for it. I've learned quite some interesting tricks here n there :) As soon as we are done, I feel like I need to purchase everything she just put on me. She is so nice and is always so sweet to everyone! I love it when I go in to get my makeup done by her... It is always a success!! PS I am using my BF's yelp account... Don't want you thinking I'm a dude going all out with my makeup! lol read more

The employees who work at the MAC store inside of Macy's need to work on their customer service. I came in at 2:50pm on Saturday. No long lines. I tried on makeup for 15 mins. No one came to assist me or said hello. As a matter of fact any minority who came to try on makeup were not acknowledge. I went to the cash register, and waited behind a paying customer. After the customer finished paying for her items. The employee quickly walked away from her registered. Not even "I'll be right back, did you need some help" nothing!!! At that point, I decided to put the makeup back. And went to the "Main " Mac store in the mall. Super busy, but at least I was greeted with a hello? How you doing? "I will be right with you" by the Mac employees, like a true professional without judgment of a persons color. read more

This MAC is always really crowded, and / or under staffed, which really sucks because the next closest location is about 10 miles away. :( Once you finally get someone, they're pretty much in a rush because they have about 5 more people that have to be served too. If you're smart, you'll go with a friend who will stand in line with you. read more

I walked in the day after New Years, and asked to put my name on the make up list and Marissa helped show me how to apply eye make up for my new years resolution to "have a more professional look". She is very nice and hygenic in her preperation of make up for the client. To me that is super important! She helped me pick from a multitide of colors for eyes, and lip colors to match my skin tone and preference, ( I prefer a very nude look) and it turned out great ! I will be back for sure. read more

The Five stars go to the Assistant Manager Britney. Thank you so much form being so attentive and nice. I opted to try again and come in to a MAC store after having a not so pleasant experience at the Century City MAC store and Britney made up for it. I thought I'd be leaving with the same experience but she was so knowledgeable and took the time to explain and show me new ways to apply my makeup. I will definitely come back to this store for all my MAC needs. Thank you soooo much for helping me out Britney. read more

Full face done by Ronnie!! Great technique, convo, and customer service!!! Will definitely be coming back!!! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Culver City, California

I had my makeup done today by the lovely, Erika! She was such a pleasure to be around. I had no idea how I wanted my makeup done... So I showed her a simple shirt I was wearing tonight, described my outfit and she said not to worry about what I'm wearing because my makeup would look good! Ooooh let me just say, I was not disappointed!! BUT The only problem now is, my face is too cute for this plain Jane outfit lol I really wasn't looking forward to tonight but after talking with Erika, my confidence level boosted and I AM READY TO PARTY!!! I highly recommend this location and the amazingly, talented Erika! read more

The management team in this location is horrible! Christina did not offer any help or empathy when I sought help with a defective product. She stated that is not something she is trained for and I would have to figure it out on my own. this is why I shop online. Anytime I have an issues the online customer support is phenomenal. In store, on the other hand, is a completely different story. read more

I dont usually wear make up but i have before. I see it as an art. I love how u can take nothing and make it into something . Anywho, I came to this counter n a bit of a rush but had 30-45 minutes yo spare before an appointment. So, I browsed and wandered about the cosmetics while the associates were busy assisting other customers. The first associate that became available (Stephanie)came over to me and greeted me, asked what u needed and walked off to get what I asked for, in the middle if her trip she was interrupted by a new customer and she stopped to help her. The other workers became available and still didnt help me as I waited. I saw my time was winding down and I definitely didnt want to rush so I Jus said I would return. Stephanie asked me not to leave and asked another associate to assist the customer that she was then entertaining, I explained to her that I must, but i promised to return, I am actually here for service. She said ok. I then returned, Stephanie was still there and she was surprised I had came back as I said I would. Anywho, she tried new shades on me and convinced me to purchase a foundation with my powder I wanted. One of the associates suggested I try a red lip shade And i usually dnt like that color on my lips cause its kinda loud, but she said it was new and comes out different on everyone. Long story short, I tried it, liked it, bought it, along with a $29 pencil.. LOL FUCK ... But beauty cost right?? So, I went for one item and left with five... LOL thanks Stephanie. Im definitely set on makeup for a while.‍ read more

MAC Cosmetics - Mwah - Cosmetics & Beauty Supply Near Me - Culver City, California

Best experience ever! This is the place if your skin has changed because of the sun and you need to adjust your make up. They are professional and knowledgeable. The staff made me feel like a valued customer. I will absolutely return to this store for ALL my future needs. Thanks so much! PS: My husband loved the look read more

This was the best service I have ever received at any MAC store by far! I was helped by Erica and she was so nice and welcoming. Not only was I asking millions of questions, I was there near to closing time and never did I feel rushed or a burden. She even used her arm to swatch for me and was super patient with my indecisiveness. This is exactly how customer service should be. I am so thrilled I walked in here! I'll definitely be back very soon! read more

Franiel was great and showed me some colors and tips to achieve the look I want. I felt like I had a complete makeover, and he took his time helping me with the palette I wanted. I had a great experience at this store and would highly recommend Franiel! read more