WAS TREATED WITH A DISCRIMINATORY ATTITUDE. I visited this location and was met with complete silence when I walked in, despite multiple employees seeing me enter. I appeared to be one of only two Asian customers in the store, and the other Asian customer did not appear to receive the same level of attention or warmth either. Meanwhile, non-Asian customers were greeted warmly and assisted proactively. The difference in treatment was very clear. When I asked for a foundation sample, one employee passive aggressively told me I was "first in line for help," (what does that mean?) even though several staff members appeared idle and the store was not busy. I waited around ten minutes for a simple sample. I had to follow up with another employee where she seemed visibly impatient and dismissive and did not even turn around to acknowledge me at first. I saw the same employee warmly assisting and explaining products to a white customer later. Cannot speak to the staff's intention, but the treatment definitely felt selective, dismissive, and discriminatory. This was unacceptable and far below the standard I expect from Sephora. read more

Nice location in Culver City. Team not really interested helping me. I had to search for someone to help and they seemed perturbed when I interrupted their chat session. Overall, this location seems to have everything that all Sephora store have except attentive staff. read more

This Sephora beauty store is located in culver downtown, right next to the steps. It's relatively small, and they don't carry a lot of common brands, but the staff were friendly and helpful to find the items I was looking for. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Culver City, California

See all

Ricardo (Ricky) helped save this location for me. I am almost never greeted or offered help here but once someone finally noticed me in the store, they sent Ricardo over to help me and he was 10/10! Super helpful, attentive, and left me feeling ready to conquer my makeup fears. Gave him his kudos in store but had to scream it from the Yelp rooftop too. read more

I've been here to this location twice. And sadly have had disappointing experiences each time. The first was an attitude from a White sales associate when I asked about brands for Black women. Hold your roll Karen!! Today I decided to give them another chance. This was worse. I walked in with the assistance of a visually impaired cane. I guess the sales associate standing at the door took one look at my cane and figured she didn't need to get off of her phone texting to greet me. She figured I couldn't see her so why bother. I stood in front of her and she never looked up. When I said hello she stopped texting and looked at me irritated, like I had just interrupted her performing surgery. I started to ask her to help me find a particular shade of lipstick and she ignored me to greet another customer. Again, I'm thinking she thinks I can't see her. Well let me give you some information. There are different kinds of walking sticks for blind and visually impaired people. I have a cane not a movement stick because though I am not blind I have a visual impairment that affects lack of sight in one eye. But the other eye is good. I saw her ugly attitude, I saw her ignoring me. What a job you have where someone can stand in the front of a store, text friends, and treat people with disabilities with disrespect. Thank you Sephora for your kindness to people with disabilities. read more

Wonderful staff here. Ricky was so lovely in helping a clueless mom exchange a blush shade that was too dark and find a new one. All the staff were kind! Store is on the smaller side but they seem to have most of the good stuff. Parking can be a pain so park in the lot where the traders Joe's because it's an hour free! read more

Leilani was so wonderful and so incredibly knowledgeable! She shopped around with me & my mother-in-law and gave us information about ingredients of products, and her recommendations based on our skin type/hair texture/ etc. It's been so long since I walked into a Sephora and was helped by someone with so much knowledge. I felt confident in every item I added to my cart! I will go out of my way to shop here again because she was so helpful. Thank you so much! read more

I'd been meaning to check out a make-up brand that had vigorously targeted me on Instagram when this Sephora appeared, at my service, as I walked back to my parking spot from the Culver Steps. I was greeted by a nice woman who asked if I needed any help. I was looking for the Ilia complexion stick, and she showed me where to find it and helped me figure out what shade to get. This was a valuable service, and I now have my coloring memorialized on my Beauty Insider profile: Light 2 - Warm 1 - Intensity 2, otherwise known as pale-ish yellowy Korean. While I was there, I also picked up the Charlotte Tilbury Hollywood Flawless Filter, a product I'd contemplated buying for a couple of years without knowing what color to get. I ended up spending over $100 I hadn't meant to spend that day, but I was happy with the transaction. I'm sure Sephora is paying crazy rent for that location, but I must be one of many daily customers who prefer to shop for make-up in person--as long as it's extremely convenient. read more

I had such a great experience here yesterday because Gaby was amazing! She helped me find the right blush, while giving me multiple options and suggestions based on my needs. She also helped my 5 year old find a chapstick. Loved her efficient and knowledgeable way of helping us! We'll be back knowing she's there to help! Gaby is the best! read more

I popped in while waiting for my car to get serviced and figured I'd pick up some stuff I was running out of. I was greeted by Ashley who was so upbeat and friendly. She let me know about all of the promotions that were going on. I couldn't find two things I had been looking for and was assisted by Cody, who had checked on me earlier. Cody double checked the back and in the system for me and confirmed that they were out of stock but that it could be ordered online. I appreciate the thoroughness and kindness. I've never been tended to so kindly and in a way that I felt the employees really cared, like I have at this location. This is my new store now. The only reason I didn't give 5 stars is because they were out of a lot of products that I initially came in for, but otherwise they're great! read more

Most Sephoras I visit staff friendly and polite people. The sad exception was the Culver City location on Sat evening of August 9. Two surly and obnoxious people (not sure of the pronouns) cut us off almost immediately as we asked for a product that we have purchased at Sephoras before. To add insult to rudeness, as we left they appeared to laugh at us noticeably. Look, I'm used to a range of personalities in retail, but these two were clearly miserable with themselves and the irony of their own clownish appearances in a store that claims to offer cosmetic expertise to shore up self-esteem. Perhaps they'd be happier selling house paint or wallpaper. Mean time, brush up on your people skills to make up for your lack of professionalism. read more

I think this is my first time ever having a positive experience with the customer service at a Sephora! Martin and Gaby were so helpful I could not be more grateful! :) I asked a lot of questions and they were so patient and friendly with making sure they answered my concerns and they recommended so many great products that I'm excited to use! I'm not even from this city but I'm definitely returning to this location. read more

Gabby and Martin had amazing customer service! They answered all the questions we had and were very pleasant to chat with! And I actually learned about makeup. Thank you so much! Will be coming again. read more

I visited this location because I was on the hunt to get some items that I actually needed which included foundation, setting spray, and under eye concealer. As soon as I walked in, I was asked if I needed help. I expressed what I was looking for and two employees listened to what I was saying but what I really appreciated was they gave me feedback, for example " oh for under eye I like this brand but for the rest of the face, I think this other item/brand works better." What was super important to me is that they were giving me their expertise which was so appreciated. I left saying out loud saying " I have never received such impeccable customer service at a Sephora like this before." From taking the time to find the right shades to educating me on what products they think works best. This is what will keep me coming back to this location and I hope I see those employees again. These gals set the bar high. Thanks again! read more

This is a scaled down Sephora, no manicure or hair supplies, and I dont know what else is missing. Not for browsing but fine if you know they have what you want. read more

I was racially profiled and discriminated at Sephora Culver City. As soon as I walked in me and my family were followed. They made it so blatantly obvious the were surveillance us. They made us feel so uncomfortable and unwelcome I left without buying anything. read more

All praise to LEANA!!! From the moment I walked in Leana was ready to take charge of what needed to be done. She immediately scanned my face and picked out the perfect combination of makeup. Leana was not only on her makeup game but, she charming, down to earth, and really funny. If you are looking for a new look LEANA is your girl!!!! read more

So badly needed my brows waxed. I took a chance and booked online. What luck Jessica turned my bushy "Asama bin Laden" look into a perfect line! $22 and a $10 tip! read more

I usually enjoy shopping at Sephora, but unfortunately, my recent visit to this location left a lot to be desired. I stopped in on my birthday to pick up my free gift, and the interaction I had with the staff was surprisingly cold and unwelcoming. A simple smile or a "Happy Birthday" would've gone a long way, but instead, I felt like I was inconveniencing them just by being there. It really gave the impression that they didn't want customers shopping there, which was disappointing--especially on what should have been a fun visit. I will not be giving them my business. read more

I had the best helper her name was Ashley, so sweet and patient found me everything i wanted

Came to find my color and Evelyn was amazing! She was friendly, helpful and gave amazing insight. I will be back.

Johanna Guterrez, was wonderful, she helped me find the right facialproducts for my skin. Johanna explained everyrhing perfectly and mafe sure I understood She is AMAZING ...Thank you Johanna. read more

Well They cancelled my appt same day. When I called they said they tried to call me multiple times and left a voice to help me reschedule. I did not have one missed call or voicemail. I understand people call out sick, but don't lie about calling . And maybe have an extra artist since this is a constant problem according to the reviews read more

So it shouldn't be any sort of surprise that I know basically nothing about makeup. I was invited to a wedding over the weekend and wanted to look presentable so I decided to book an appointment at the Beauty Bar for a bit of a 60 minute treat yo'self glow up. The entire experience was great and I would definitely recommend it. I parked in the Trader Joe's parking structure and headed over to Sephora. I was greeted right away and told the kind employee I was a little early for a 1pm appointment. My beauty advisor, Magaly, was just getting everything prepped for me. Right before 1pm I took a seat at the beauty bar and was in pure relaxation mode for the next 60 minutes. Magaly was so kind to ask me what my preferences were and when I had no idea, she offered much needed advice. She even asked me my thoughts throughout which guaranteed a desirable final product!! When the 60 minutes were up, it was time for the final reveal. I literally felt like a new person, a mix between a model and a porcelain doll. The make up was not over the top, it was subtle and perfect for a guest at a wedding. At the end of the session, I was asked if I wanted to purchase any of the products but did not feel pressured. I wanted to buy the lip gloss but they were actually out of stock, whoops! All in all, I would definitely return if I have an occasion to do so and I'd ask for Magaly! I received several compliments on my make up at the wedding. Thank you, Magaly! read more

It is my second time here and always love when I enter because they're so welcoming plus very helpful. Today Ricardo helped me out!!! LOVE HIS PERSONALITY, knew a lot about the products ! Helped me with everything like primer, foundation, mascara, concealer, setting spray, plus more! Honestly above and beyond because I'm very new to buying makeup! Found my skin tone and honestly was very time consuming but in a way that he and I knew had to be a perfect match for my skin that it really mattered. Amazing employee ( Ricardo) and will come back again for the foundation because they didn't have it in stock but so happy to test it out with taking home a sample of it!! LOVE TODAY AND FELT CONFIDENT . read more

See all

One of the smaller Sephora locations at the Culver City steps. I came in to pick up a body serum by J Lo. It's Jennifer Lopez's new body care line and I expect it to work well. Look at her 50 plus amazing body! Staffs here were friendly and fast. It's a convenient location for a quick Sephora trip. read more

Do not get your makeup done here! I scheduled an appointment here months ago. I showed up on time, waited 30 minutes only to have the store cancel on me last minute due to a system error. They said a store manager would reach out to me and I have yet to hear back. Needless to say they do not care about customer service. They just lost a long time customer read more

SEPHORA - Confirmation of my appointment - Cosmetics & Beauty Supply Near Me - Culver City, California

See all

I had a makeup apt for an event. When I showed up to the store they spent 20 mins trying to figure out what was wrong 1- they overbooked people. They finally me the artist had called out sick and was not available and nobody else could help me. I was baffled, they offered no solutions. I asked if they had any backup plans because they never notified me about the cancelled appointment - do I lost time driving over in 97 degree weather. They offered to send me across town to see if maybe another location could take me. Maybe. These people are a clown show. Would never book here. Most stressful situation ever. read more

I went to get my eye makeup done here Saturday and it was great and I was really happy with it but the makeup artist asked if I wanted eyelashes and just said sure and she did not mention to that they were an extra cost and not only that - that they were double the cost of the eye makeup. So the total was $60 when the original cost was $30. When I mentioned it to the makeup artist she acted confused and then said oh it's because of the lashes and I said you didn't tell me and she didn't apologize. It sucks because it felt very out of integrity so even though I loved the makeup I won't go back. read more

This location is great! Hands down one of the best customer service experiences I've had at a Sephora in LA. Big shout out to Gemini at checkout and the beauty advisors -- Ashley and Lakayna. Despite the store being very busy, all employees made me feel welcomed. The folks at checkout kept the line moving and the beauty advisors put so much effort into helping me find the right products. read more

I do not know what is going on with this Sephora but every time I come here (it's close to my work), they have low inventory and everything is just dirtier and disorganized. I've commented on this to staff before but they just shrug and say they don't know why. It's odd because they are not busier than say the Century City Sephora so there really isn't a good explanation for this! read more

First time visit at this Sephora and my shopping experience was great. I had Austin help me out with selecting a new foundation and concealer. He was very knowledgeable and made a great recommendation according to my needs and IT WAS A PERFECT MATCH! Thanks Austin. Store is very nice and clean. All staff were wearing masks. All products I needed were available in store. This location is at the new Culver City Steps, which has and underground parking lot and they have 1 hour of free parking which is all I needed to complete my shopping. read more

This review is for the Culver City Sephora on Aug 9th around 7:30 pm. I usually love Sephora, but I entered the store and the two greeters at the door are why I may only take my business to Ulta for all future needs. My husband, my 21 year old daughter and I entered and asked the location of a hair product my son uses that we have purchased at Sephora before. The two greeters (they appeared to be a male and female, though I cannot confirm how they identify) interrupted my request with, "you need to go to Target." To which I responded and tried to explain that I had purchased the product at Sephora previously. I was again instructed that I needed to go to Target. When we left, both greeters pointed and laughed at us. I am over 50. Perhaps I was not young and cool enough to warrant their service. Neither suggested a similar product. Neither asked me ANY orations. My family was treated as if the two sales consultants could NOT be bothered to actually sell or consult. Again- if Sephora is not interested in my purchasing dollars because I am over 50, not an "acceptable" enough customer to be assisted, not "young or cool" enough to deserve customer service, rest assured those two "greeters" conveyed that message loudly and clearly. Has anyone else worked retail? I have. I know my talented store managers would never tolerate paying me any hourly wage to drive customers away. Folks- if you are over 50, expect the Culver City greeters to shame you upon entering that read more

Visited the Century City Sephora around 5:30pm on 8/26/2022. I wish I had gotten the person's name that helped me find the PERFECT shade of brown liner for my lips(w/least amount of pink possible, as per my request). I'm absolutely satisfied with the recommendation: Urban Decay's 24/7 Glide On Lip Pencil which truly loves up to it's name "1993"(EXACTLY what I wanted...it looks so 90's!) I did happen to catch the lovely cashier's name, Lee. So sweet and engaging. As I was being rung up we dished on skin care routines/products/appreciation. Best Sephora in the L.A. area! read more

I went to this location for the first time last night to return something I bought online because the shade was too light. Unfortunately, the 60 day return window had passed. I was about to leave when one of the sales women said I overheard the shade was too light and while we can't exchange the product, you should try adding these bronzing drops to the formula and see if that works so you can still use it. Um, YES! Such a good idea and instead of me leaving feeling disappointed she found a way to make me happy! She hooked me up with a sample of the product to try at home. I wish I would've got her name because she did such a great job. I was in the store around 7:00pm on Thursday 9/1. Sephora corporate, please hang onto this employee, she is wonderful! Thank you, I'll be back! Oh, and parking is free for an hour. read more

Rudy! This is the name that you need to ask for if you want the best customer service at this location. Came in for a exchange possible refund came out with something better. The previous Sephora location that I visited didn't do right by me. I'm not picky, but I am in customer service myself, and I appreciate him going to distance With his service attitude knowledge of product what could you ask for. Thank you Rudy I will definitely be coming back again even if it's a bit of a drive it's worth the service. Thank you so much. I hope that management there appreciates you and what you bring to the tablethank you again read more

I had been meaning to get all new make up, and I finally made it into the Sephora location for a refresh. I was helped by a sweet girl named Bianca, who gave me all of her recommendations on products from foundation to an eyebrow pencil. She was incredibly helpful, and after having the make up for about a week, I am so happy with her recommendations. Keep up the great work, and thank you for turning me into a baddie! read more

Ashley was Very rude to me when I used the reserved makeup remover without knowing because the one next to was empty and went out of her way to tell me to use the ones far from the sink even when I was done washing my hand. She replied"I don't need to refill it you have to use ones that are filled" when I told her mine was empty. She went and told another worker and that lady came and started to talk to me about not using the reserved makeup remover. the redhead lady and ashley were very rude and started to ignore me when i asked for names. What a horrible experience read more

Worst experiences I've ever had at Sephora have been at this store in just the past few months, and I've been shopping with them for 12+ years. First, I came in to find a pink liquid lipstick, opened a tester which turned out to be broken but was still left on display, and it spilled all over my clothing and brand new white shoes. Someone came over, said "sorry about that," handed me a dry dust rag and walked away. I had to find makeup remover and cleaner myself, and no one checked in with me afterward - they all disappeared while I cleaned up, and no one said a word to me when I left. Then, I came to make returns, but didn't realize I was just 5 days outside of the 30-day window. They would only give me store credit, and only for use in-store - would not budge on a $600 return over a matter of days, and while I know they're not responsible for company policy, they were incredibly dismissive. Separately from the store, both times I talked to customer service online about the issues, and both times they offered me 200 points which is not helpful (especially in the case of the ruined shoes) or pointed me elsewhere to file a complaint (shouldn't customer service help me with that?) Between my in-store and online experiences this year, when I'm done with this gift card, I'm done with Sephora. read more

SEPHORA - Broken liquid lipstick that spilled all over my clothes - Cosmetics & Beauty Supply Near Me - Culver City, California

See all

If I can give this location zero stars I would. I went in during the weekend just to brows around and i needed help finding a moisturizer so I asked an employee for a moisturizer in my price range which was $20-$30 which I didn't think was that crazy! When I asked the Sephora employee which was a man, he said "this is Sephora" and gave me a dirty look as if what I asked for was so bad ? I just walked out I couldn't do it... I felt so embarrassed and belittled by this entitled worker. I wish I would've said something or had a chance to speak to the manager because I'm here trying to get help, and this person wasn't doing their job, I'm sure there was moisturizers within that price range. Either way who ever you were that belittled me FUCK YOU read more