What makes this place different, than all the other hair/skin care stores out there is this. This…read morelocation is very clean and very organized. I understand that this store is new, but it's been open long enough now. Normally, these types of stores start going down hill. This isn't the case with this location. Maybe it's because it's located in North Buffalo, and not in the rougher parts of the East side of Buffalo. I find the inventory to be very impressive. Well worth checking this place out.

I have someone in my life who loves hair and this has become our go-to store. They have a large…read moreselection and the staff is always friendly and helpful. If we're trying to find something, they're always happy to help. And a few times, I've been in buying things I know nothing about and they've made suggestions (even at the register) for items that better fit what I need and that cost less at the same time. Love being able to use Apple Pay and they have loyalty points. Overall, great experience.

Anna was welcoming and professional. She was on time for our appointment - no waiting. She was…read moreknowledgeable and provided my service with care. Great place for confidently giving as a gift card for someone you love. Thank you, Anna!

Gifted a Classic Facial to someone and they absolutely loved the experience. Will use their…read moreservices again.

Newer to Buffalo and I've been trying to find a place to get waxed. So glad I found the Buffalo…read moreSkin Boutique which is only minutes from my apartment. Walked into such a beautiful decorated studio! Mandy was so kind and personable throughout my Brazilian wax and she did a great and thorough job despite it being a fast appointment! Can't wait to book my next wax!

I LOVE this place. I've been going here since just after they opened about 7 years ago or so for…read morefacials, spray tan and waxing. the duo who run this spot are the best two ladies, so accommodating and make you feel completely at home, like you're the only client they have for the day. they are extremely knowledgable about their services and make you feel incredibly comfortable. I continue to tell all my family and friends to see them. I don't think I would ever fathom going somewhere else! I always leave feeling so beautiful and glowy! if you're considering booking any service, don't hesitate!!

Because they have alot of hair products and hair extensions, they get two stars. Unfortunately,…read morethey didn't carry the brand of hair product I was looking. The rest of the place can use some much needed help. For instance, it's so crowded not because of the customers. But due to the fact there are so many boxes, and totes of product just laying around. Also this place is very expensive, and you can find the same items so much cheaper elsewhere.

First beauty supply store I've visited since moving here. This store is loaded with wigs, lotions,…read morehair supplies and products. Some of the Isles were difficult to walk down due to boxes and other materials being on the floor. Overall, I got what I needed.

I have been to Excuria many times over the past couple of decades; both at their old building and…read moretheir new building. I have had: manicures, pedicures, massages, facials, and waxing. Every service has been top-notch. The staff is always polite. The new building is beautiful. I will continue going to Excuria, when I can. With today's economy, though: their increased prices are disappointing. Now more than ever people feel like they need a break, but it's tough to justify dropping loads of money for what used to cost at least 25% less just 5 years ago.

I've been going to Michael the Salon since 2016, they recently joined the Excuria Salon family. I…read moream thrilled to say that Jessie has moved with them. I've seen her grow into the amazing stylist she is. She is a genuine & kind person who is skilled with scissors. She listens to what you want with your cut and explains everything as she goes. I've had a very traumatic haircut in the past and she is the one of the few people I trust with my hair. The other 2 were employees of Michael's who left due to moving out of state. So I believe that speaks to the quality of how they are trained. If you are looking for a clean salon with stylists who keep up with their skills, I highly recommend Jessie or anyone at Excuria!

I went into Lengths with a friend of mine who was suffering from a bad haircut. She had a date…read morecoming up, so wanted to get a temporary fix in the form of extensions or a topper. The store was neat and full of hope with a pretty good selection of both. We were greeted by Mary, the sole employee on the floor this particular afternoon. We told her precisely what we were looking for and she told us the extensions were a bit expensive and probably wouldn't work for what my friend wanted. My friend told her cost wasn't an issue, so Mary then told her that their selection of colors was limited and it would be tough to match her hair (my friend's hair is light brown with some natural highlights). At this point, I'm feeing like this girl absolutely doesn't care if she makes a sale today. The three of us started looking through the extensions, and within two minutes found a perfect match to my friend's hair color. My friend said she'd need two packs of the extensions, and asked if Lengths offered a service to cut them there to the length/style she prefers. (There is a salon off to the side in this store, so it seemed like a fair question.) Mary told us that no, they do not do that there, and explained that two packages of extensions that my friend was intending to "chop in half" would be very expensive. Again, she assured Mary she was willing to pay whatever the cost would be (It turned out to be less than $200). Before finalizing her decision, though, my friend wanted to try a hair topper to see if she could get the look she wanted without having to find a salon to cut it for her. Mary walked us back to where the toppers were and pointed out the ones that are made of human hair. My friend chose one from the top shelf, so Mary got it down and showed it to her. When my friend asked to try it on, Mary informed her it is $5.00 to try it on. My friend agreed to pay it and then Mary put it in her hair in front of a mirror. The cost of the topper was nearly $600, which, surprisingly, Mary never mentioned given her history of pointing out how expensive the extensions were. I happened to notice the price beneath the topper, but my friend did not see the sign. When I said something about the price, my friend decided to go with the extensions. Mary took the extensions to the register and waited for us as we walked through the store looking at the other products. She never offered to help us find anything else and stood there quietly while my friend and I talked about her hair and just random topics. Mary was not ever at one point friendly or helpful. If my friend had other choices, we'd have left and gone somewhere else. If you know exactly what you want, there's a good assortment here of extensions and toppers and wigs. They also have other hair accessories like brushes, shampoo and products. However, if you need help picking something out, this place is probably not for you.

most horrible customer service EVER- bought a hair spray on…read moresale that was defective and when I went to exchange it the owner wouldn't honor the sale price. when I questioned him he claimed his pos system wouldn't over ride the price. it was an even exchange but he made me pay the non-sale price. in addition, he had the nerve to give me attitude! DO NOT buy from this place. Owner won't honor customer.

I got the lavender spa pedicure- for the most part it was really relaxing and the massage (both…read morefoot and neck) were great. The polish was applied neatly and the woman that took care of me was really kind. I removed 1 star because she went really gung-ho with the cuticle removal to the point that it was painful and took away from the relaxation. Now, the next day, my toes still feel really raw around the cuticle area and one is still bleeding (pictured). Everything seemed very clean so im sure there wont be any infection, but it would have been a 5 star pedi without that aspect.

Got a full set by Charlotte for the second time today and was super happy. She nailed my "witchy…read morevibe" nails. Will be back again!

Took my little sister to CHEZ ANN SALON for a highlight and cut. She needed a root touch up and…read moresome foils in the back. Probably only needed a partial highlight but instead was charged a full highlight, which I wouldn't have cared if it was done properly! Her stylist was Blair, level 1 stylist. It took her almost 4 hours in total to do a highlight and wash/blow dry. Didn't have time to cut it because it took her so long. She made her hair extremely streaky. You can even tell the size of her brush that she used for bleach. When I spoke to the manager Paige she said "something went wrong and Blair is a good stylist" our experience says differently. Have given this place many chances and there is always issues. Done wasting almost 400 on shitty supercut results. Did get a full refund because of how bad it was. Please be cautious when going to CHEZ ANN SALON!! They don't care about their clients, just money! That's why they have a revolving door of new inexperienced stylists.

Christopher was great (5 stars) with adding some subtle…read morehighlights and toner but after that I had booked last minute knowing that is my risk of course I had just taken the available appointment with another stylist that I was not familiar with. In which she did not unfortunately go " subtle" on highlights.