This is not the closest Ulta location to me but I was at the Walden Galleria Mall and decided to…read morestop at this brand new location that is nearby the mall that just opened in Nov 2024. It's a beautiful store. Upon entering, I wasn't welcomed at all. I had an online return and the associate that took care of me was inhospitable and incredulous in certain ways. She asked me if I used the product and I said no, I didn't even open it. I explained that after I ordered it online that it was on sale a few days later for half off on a beauty steal so I bought it again then. It was approximately $100.00 eye cream so naturally I'd want it for the cheaper half off price. The associate then proceeded to open the sealed box, take the eye cream out of the box, open it and take the white covered tab off after opening it. I said, can I ask why you asked me if I used it if you were going to proceed to open it anyways? To me, that now can't be sold as she opened it. The manager was standing nearby for the return approval and kindly explained that they can't sell something if it was used. To me, opening a sealed box, then opening the eye cream itself, taking the white covered tab off exposing it seems ridiculous, now unusable and unsellable after the associate clearly saw that it was not opened and she asked me if I used it! WHY even ask the customer that if you're going to open it anyways?! It's laughable and doesn't make any sense! The manager was kind and friendly however the associate needs extensive customer service training and maybe shouldn't even be in that arena of work. I'm a diamond member and will still continue to shop at Ulta just probably not at this location unfortunately.

Worst and I mean THE WORST ulta I have ever been to. There's never staff around to help, no one…read moreknows what's going on majority of the time. Just shut this down. I'd rather make the 20 minute drive to Amherst or Williamsville.

What a Great Antique store! Great service! Great variety of jewelry, clothes and collectibles all…read morein one place! I had a great experience today with my jewelry purchase! I will absolutely come back for future purchases! I walked away so happy! Recommend to anyone!

The owner is one of the most friendly people in the business with loads of knowledge and…read moreexperience! I happily pass plenty of other estate/antique jewelry stores to go here, prices have always been reasonable and selection is awesome. I cannot recommend Strobel's enough and will continue sending my friends and family here as well!

Made an appointment 3 weeks in advance for a full face makeup. They called me 3 minutes before my…read moreappointment to tell me the employee was a "no call no show" and her shift was ending so they wouldn't be able to accommodate. They were also supposed to call 1-2 days prior to confirm my appointment and never did.

Everything about this place sucks !!! It's no reason why I stood in the photo line today for almost…read more30 , especially when there were 3 ppl working in the area ???? Nobody seemed to have a designated job everybody was just everywhere! It was also very weird that the one worker divine could not keep up with anyone's name even after he had just asked for it , there were ppl in line with small children who started getting restless... it was just awful , I would have been nice if someone would have stepped up to get some type of order

This was a very good store at one time however nobody ever answers the phone in the pharmacy, no…read morematter what time you call you're on hold over 40 minutes then the call is redirected to their help center. Why not add a person to help with phone calls and the pick up window which is also slow. I have gotten in the car and drove over still on hold, this is unacceptable service and I will be transferring my scripts. I could understand if it was once in a while or during certain busy hours, but this is all day long, no matter what day. Who has 40 plus minutes to sit on hold and wait to only get redirected and have to leave a message on their voice mail anyways. It's very frustrating and there are many other pharmacies that will answer your call. Bye Walgreens

I needed new perfume and they seemed to have a large variety to choose from. But didn't like that…read moreeach brand has their own and to try scents, you had to go all over to find what you wanted. I ended up at the LaCome stand and tried a few different and found one I did like. It was costly but I ended up getting some free items and bag. It was work everything in the long run. Employees in the fragrances and make up were a bit overwhelming trying to sell me their product. The girl that took care of me was just trying to help me try samples but didn't try and to sell everything to me. That is why I chose what I did.

absolute insanity!!!!! i was followed by one of their lpo,…read morehe attacked me as i was exiting the store and tried accusing me of stealing my very own belt i arrived in!!!!!!! i was cooperative untill this lpo took it too far thinking he could take my phone, try to cuff me to a bench & lock me in a small room as he looked the through my personal bag. i demanded the police before handing the guy my belt for him to see it was not even a new belt!!! it was a (vince cumoto) belt i had worn walking into that location & had purchased 4 months prior @ a local tjmaxx!!! after police arrived they decided to restrict me from going on any macy's property and required me to provide a receipt to get my belt returned!!!! thank god for tjmaxx & their crew for pulling through! not even an apology for telling my minor children that their mother was a thief & to get a cab hours away home!!!!!!!! unbelievable!

Amazing customer service! Amy and Maria were phenomenal!! Amy helped me pick out a great scent and…read moreMaria honored a coupon I had just received in the mail that went to the wrong address! They were both excellent!! lower level!!!!

So, I definitely love their hand soaps, candles, and a few body sprays because I'm pretty sure…read moresomeone brainwashed me when I was a teenager. Haha. I will always get excited when their overpriced merchandise goes on sale, and I'll probably buy some. Other than the few items listed above, I don't really care for any additional products.

What a great experience!!! My first time there and I had the best experience that I have ever had…read moreshopping for clothes. New suit, shirts and ties. I have never seen so many awesome men's clothes. I cannot wait to go back. Carmelo was so knowledgeable and professional. I wish I could rate this place with 10 stars.

The best quality clothing store in WNY...hands down. The sales team is very professional ​and…read moreequally talented. I normally work with Carmelo who is fantastic at what he does. Great atmosphere, great clothing and great experience.

They know me and my service dog by name here and even knew me enough to comment on the fact I…read morechanged my hair. Every time I come here it doesn't matter who is working everyone is always upbeat and very helpful, they know the store and all the products pretty well and they always have a special product that goes to a cause or charity. They have a wide variety of products from makeup/ perfumes to shower/bath products and even self care like mouthwash/ toothpaste tabs, lotions and deodorants! I bought 8 items for $63.64

Very friendly and helpful service. They sell soaps that are made with essential oils. Everything is…read morelabeled with a write up of all ingredients. They also have bath bombs, and hand scrubs. It smells absolutely amazing when you walk in the store! Also once you finish a product, you can bring the empty container back for recycling. When you bring it back they give you a discount on your next purchase.