I went to Sephora on Sunday 5/19 at 1pm. The ladies in the store were very helpful and assisted me in finding a few products. When I cashed out I was told by the friendly cashier that because I spent $75 I qualified for a Perk facial treatment if I had time. I said sure why not!! One of the ladies who assisted me earlier did the treatment. She was sooo nice, talkative and knowledgeable. It was an unexpected treat and I will definitely be back again. It lasted about 20 min and she recommended additional products I was able to try. Recommendation: call ahead if you plan to spend over $75. They noted it is usually booked up for the complimentary Perk facial. read more

Huge (almost overwhelming) types of beauty supplies, including hard-to-find brands like Kiehl's. Well-lit store, friendly and knowledgeable staff, easy to find products. The hard part? Sticking to your budget! read more

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Amazing I went and they helped me lots and I was helped lots with finding shade matches exept testers were ruined but other than that 10/10 Amazing read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Buffalo, New York

It was really bad experience for me for using Sephora Credit card and I called customer care three times and I have trouble in making payment for me and I mentioned about that I have trouble in paying websites via easy pay and I called customer care service and charge me 9.99$ each time . I don't understand they charged me with Sephora credit card again and why don't they charge my debit card or another credit card. I am so sad for using Sephora Credit card and I do love shopping at Sephora. I do appreciate for third customer care and he waived his service fee and his name is Charles.. I deleted my Sephora Credit card. read more

I am not a frequent Sephora visitor. I was coming here and looking for a specific product, and found it an easy visit. The store was absolutely packed with people, but I was able to find a sales person to help me out pretty quickly. She knew exactly where to look for what I was looking for, unfortunately, they didn't have it, but, she was able to help me figure out some questions I had anyway, about the right color. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have. read more

Great selection of products, friendly staff. When I order online and select pickup, my order is always ready when I get there. Very convenient. Highly recommend read more

Mara was extremely helpful and friendly! I feel like i'll intentionally go back to this location just for her help.

I recently took my niece to Sephora to pick out her Christmas gifts. The employees were very helpful and attentive. Some of the items were on the expensive side.. but the rewards are well worth it! read more

Very nice clean salon. The staff is very friendly and they try to accommodate you whenever you need an appointment

Anna was awesome. She was a pedicure Professional. Clean. Courteous. Will go back again.

I love Sephora and their wide range of choices for products and their customer service!

This is a review for the Sephora inside of JCPenney...WHAT happened to this Sephora after COVID?! They got rid of many of the better brands and now are stocking Brands like Revlon, Sally Hansen, Elf and Cover girl? If I wanted those brands I could get them at any drugstore. Not to mention that they didn't even have anyone working there so I had to take my purchases to the jewelry counter to check out. What a disappointment! read more

All Sephora's are busy. As far as I know this is the only free standing (not inside a JC Penny) Sephora in Buffalo. Most Sephora's are basically the same. It's nice. I've only been upset at this Sephora twice so far and it was during the VIB discount week. I checked out and asked the employee If my VIB discount was added to my transaction and she said, no you have to tell us if you want to use your discount. I thought to myself, why? It's VIB discount week. Why should we have to ask to use it. You know why we're here and you know I'm a VIB because you just said congrats, you just renewed VIB status. I was also upset because I called in advance (on another occasion) to schedule free mini facial appointments for myself, sister and her fried. They said they don't take appointments. So, we showed up at 5:15 and they said they could only do 1 or 2 facials because they were closing at 6 and only had 1 employee doing facials. read more

I'll admit that I'm not Sephora's ideal customer. My goal is usually to wear as little makeup as possible without looking unkempt, and I can usually accomplish this with products purchased at a regular ol' drugstore. Whenever I've splurged on something Sephora, whether it was on an impulse lipstick or an expensive "award-winning" eyeliner -- I've always been a little nonplussed with the results. Sure, everything's transient, from delicious food to beautiful clothes (which I happily buy on the regular), but when you literally wash something off your body every single day, it's hard to see the point of spending upwards of $20 a pop on it. If I do have to buy something beauty-related, my inclination lately has been to try to patronize smaller local businesses for my beauty stuff when possible. I'm more interested in trying custom-made perfumes from Lotions & Potions on Elmwood or Parker Pharmacy than I am in experimenting with foundations in the belly of the Walden Galleria. I might be more interested in Sephora if they were to do something cool and different (hosting a makeup party? Driving a fundraiser for a local women-focused nonprofit?). But right now, it seems like they're coasting on the loyalty of a different kind of customer. The truth is, they don't need me, and I don't really need them. That said, Sephora does carry a few hard-to-find brands that I have gotten hooked on, from Philosophy's body scrub to Bliss's buttery lotion. This is helpful. So, three stars for now, Sephora. You're A-OK. But not totally necessary, at least in my usually un-mascara'd eyes. read more

SEPHORA - Walden Galleria storefront - Cosmetics & Beauty Supply Near Me - Buffalo, New York

I always have great service at this sephora. I really like the way it operates with its covid restrictions too!

Great experience at this location. Staff was helpful the moment I walked in. Prices are the same as other Sephora stores. When I purchased makeup/items I received a free birthday gift for my birthday that was in October and I just got a members card today. AWESOME! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Buffalo, New York

I want to thank Carol at the Sephora inside JC Penny's at the Galleria Mall. She did my make-up for my son's wedding day, and just made me feel beautiful and confident! I don't usually wear any, so I was a bit nervous at first. I met Carol when I made the appointment and she made me feel at ease. She really took her time with me, making sure I felt comfortable with each color choice. As she worked we talked and I felt more secure. I used to own a salon and did many bridal party's make-up, but never had my own done! I strongly recommend having Carol do your make- up for any special occasion you might have! I got so many compliments all night, people were saying how great I looked and it really boosted my self confidence!! Thank you SO much Carol! I will be in to show you pictures!! read more

SEPHORA - Thanks to Carol at the Sephora in Penny's for doing my make up for my son's wedding! Thank you so much! She made me feel beautiful! - Cosmetics & Beauty Supply Near Me - Buffalo, New York

I use their products. I like their products. The only disappointment was the gift card redemption policy. My son bought me a gift card from Sephoria in JC Penney and I couldn't use that card here. I had to leave the items and go to a jcp sephora. read more

This is the second time in four years since i been in a sephora. The first time was inside a. JcPenney, it was not a good experience. First off let me state that I am not a high-end makeup person. I'm strictly a Walgreens drugstore makeup consumer and not a very good one at that. But Rihanna came out with a new makeup line and I just had to try it. I made an appointment online for full Makeup Session for myself and my daughter if I was going to spend $$$ money on makeup I wanted the right shade and I wanted the best. Maria was my makeup artist and informed me that they were all out of my shade in Rihanna's line and she really tried hard to convince me that she can match me with something just as good and she did I was very pleased with my makeup it wasn't overdone, it was light and I thought I look great. She was very professional explain the products that she was using and how to use them and never once I felt pushed into buying any or all of the products that she used. Though the Makeup Session is free you are required to purchase at least $50 of product which is not difficult to do seeing that the foundation I decided on was about 40 and the concealer was about $20. I know this may sound expensive but the product is very high quality and a little goes a long way so this foundation will last me for at least a couple of months. The rest of the products she used I can order later online. read more

SEPHORA - The end results of our full makeover session - Cosmetics & Beauty Supply Near Me - Buffalo, New York

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My daughter and I had the pleasure of meeting Maria. What a doll ! Everything one should be kind like her!!sSephora should bottle her personality.. It would sell out every time! Thanks, Maria!! read more

Love to Sephora, but this is a particular shout-out to Danita, the makeup manager at the location in the Galleria Mall. I have a big day coming up, and needed a makeup overhaul (dude, I have lip gloss from the Clinton administration, and I'm not exaggerating). I didn't know that you needed to make an appointment for a special occasion makeover so I showed up unannounced. They took me anyway (thanks!). Danita took me over to a chair, explained everything she was doing, was a total sweetheart, and also did a fabulous job. While she worked, some of her coworkers stopped by just to say some lovely things. I particularly noticed that she didn't rush, which was especially nice considering that I kinda just showed up without an appointment. The best part is that she took me aside and told me that she'd be happy to help me if I had any problems remembering the steps she taught me. She mentioned that if I did, I could simply come in again and she'd go over everything with me. Then she loaded me up with free samples and sent me off on my gorgeously-made-up way. I actually hugged her when I left. Will I return? Hells yes. I don't like people poking at my face, but Danita made me relaxed, did an amazing job, and offered the kind of customer service you don't normally see. Yay, Danita. If you're reading this, thank you. read more

You do get free samples when you order on-line, but you can also get free samples in the store. All you have to do is ask and they will put a trial size in a little plastic container and into a baggie which they label so you aren't confused about what you get. Did you know that you can make an appointment with one of the consultants? I made a skin care appt with Leslie and she sat me down in the middle of the store, washed all my make up off (sure, a little self conscious) and then used different masks and lotions on me to show me how they work/feel/smell. It was like getting a facial, and it was completely free! I was there about an hour. Of course I bought a bunch of stuff, but she also gave me samples to take home. Now I have an all new skincare routine! If you really want good assistance, make sure to make an appt or go during the week when the store is quieter. The consultants there are extremely friendly and helpful. I never buy anything new without talking to someone first. Sephora: like a toy store for women! read more

My goal is to single-handedly keep this branch in business. I go broke on a daily basis picking up such essentials as philosophy body wash, stila eye shadows, paula dorf lippie [EDIT: they don't carry Paula Dorf but I still managed to drop $150+ on my last visit], gloss gloss gloss. Downsides: no massive free samples (vs. internet ordering), empty wallet, having to go to the Galleria, swamped with mini-Jersey girls and their Juicy Couture moms getting their Dior fix. read more

I was super disappointed with my last visit to Sephora. i know someone who used to work here and she now does a youtube channel for products. She showed a face wash that i decided i wanted to get a sample of when i was there buying my friends Christmas present but no one would help me. I also wanted some opinions on a few of the face masks, but again i received no help at all. No one even greeted me, i was super out of place and just wanted to get out of there after looking around for as long as i did. normally everyone comes up to me and asks me how im doing and if im looking for anything specific, that was not the case this time around. the woman at the register was SOOO nice to me though, she even signed me up for a reward card that i have been meaning to do but i am normally someone who shops at ULTA because its closer to my home. I normally like sephora (all 4 times i have been there) because the staff is super helpful and they know all of the products inside and out. I hope next time i go in and want to try something new someone will reach out and help me. I would hate to say these girls didn't help me because i had my compression gym pants and Nike sneaks on with no makeup but overall i can't imagine many woman going to the mall all dolled up anyways. Hoping to update this review with more positive feedback next time. read more

Good selection of higher end beauty items and friendly girls who work there that will help you find the product that best fits your skin type, etc.. Clean store and when you become a beauty insider, you get free samples for points collected and a gift on your bday! read more

I'm not good at makeup. I didn't really use it until my mid twenties and I feel like I have a lot of catching up to do. Usually I go in here because I need help finding a product that works for me. There are so many products that are out there and the staff here is super helpful so it's 100% of the time where I go for assistance. They have helped me pick out a concealer, an eyebrow coloring product, and a foundation among countless other things. They will put it on you and answer any questions you have about using it. Every person here is every friendly and eager to help you find what you like. They even have a service that they offer that they actually put this computer reader up to your face - it scans your face and they give you a list of things you can try to match your skin tone. The selection here is pretty great too and it seems like it's constantly expanding somehow even though he store isn't getting larger. My favorite thing about Sephora is that they have a rewards program. You get points for every dollar you spend and I have been told that the points don't expire. You can choose from a different selection of free gifts with your points each month and they give you a bonus gift during your birthday month. read more

I love Sephora. Maybe because the bold black and white striped exterior seems to sing to me as I walk by, luring me in...? But I can't get enough of this place....at the Galleria, JCP, or online. Check the other reviews for the ins and the outs...but here is a tip from me to you (happy early birthday!) : Sign up to be a Beauty Insider (their member card...it's free) and you get a free birthday gift on your birthday. Just show up sometime around your bday, flash your insider card, and they give you a cute little gifty. Last year was a Philosophy body wash scented like Birthday Cake (a sweet vanilla)....and this year it is a Lip Sugar duo (one tinted, one not.) Yayyy! (also, google "free offers on your birthday" and you will be surprised by how many places offer up yearly deals, not just sephora) read more

I have to give credit where due, and I dont know where Leslie came from, but I'm travleing next week and needed a shampoo that wouldnt make my hair oily/overmoisturized since I use a ton of product to straighten and maintain straight locks, and the adorbale CJ went out of his way to find me a replacement that was sulfate and cone free. Leslie came to the rescue and introduced me to the Hercut line, which im still not sold on, but will work with thr PhytoJojoba shampoo, and even gave me tons of free products, so kudos for them getting knowledgeable people who actually exude sincerity. read more

Sephora is great and all...when you're looking to buy the latest, greatest MOST expensive and probably most worth-it beauty products out there. It's prices leave lots to be desired so ordering online is the way to go because they send you a handful of fun samples and treats! Sample in store then run home and order it. **FYI Make-up hounds*** If you dig Sephora, you will want to continue reading... I know the Greater Buffalo area already has one of these up and running in the McKinley mall and so far many people I've run into haven't even HEARD of this store. ULTA. I will write up a review of it. read more

Came all the way here for Fenty Skin and they were not open because it was snowing outside. Snow in Buffalo is common. If everyone else woke up and made their way here, then you could have too. And if it was that serious you could have notified the customers that you will not be open today. read more

I came here to pick up some perfume for my wife. I usually do a good job on my own, but for some reason was struggling this time. One of the employees came over ( must have seen me struggling ) she was awesome. Wish I had got her name... she asked what some of the ones were that my wife liked and then proceeded to sho me others that were similar. She also showed me a couple of cool tricks with some of them , where you could use them separately or combine them for a new sent that was amazing. Very helpful. Great Job ! read more

I had no idea what I needed for my skin. All I knew was that it needed help. I've been having so many issues with my dry skin lately. Erika F helped me pick out a new skin regimen. I was super impressed in how knowledgeable she was. After really listening to me she recommended some amazing products. I get easily turned off when I feel like someone is just trying to sell me something but I did not feel that way at all. It felt like I was talking with one of my girlfriends and she just really made me feel comfortable! So thank you so much Erika!! I'm loving everything I purchased. :). read more

Some people pray in church, I pray in sephora and record stores. Heaven for anyone whose idea of a mecca involves eyeliner, nailpolish and 24 carat gold eyelash curlers. read more

And now, unveil'd, the toilet stands display'd, Each silver vase in mystic order laid. First, rob'd in white, the nymph intent adores With head uncover'd, the cosmetic pow'rs. A heav'nly image in the glass appears, To that she bends, to that her eyes she rears; Th' inferior priestess, at her altar's side, Trembling, begins the sacred rites of pride. Unnumber'd treasures ope at once, and here The various off'rings of the world appear; From each she nicely culls with curious toil, And decks the goddess with the glitt'ring spoil. This casket India's glowing gems unlocks, And all Arabia breathes from yonder box. The tortoise here and elephant unite, Transform'd to combs, the speckled and the white. Here files of pins extend their shining rows, Puffs, powders, patches, bibles, billet-doux. Now awful beauty puts on all its arms; The fair each moment rises in her charms, Repairs her smiles, awakens ev'ry grace, And calls forth all the wonders of her face; Sees by degrees a purer blush arise, And keener lightnings quicken in her eyes. The busy Sylphs surround their darling care; These set the head, and those divide the hair, Some fold the sleeve, whilst others plait the gown; And Betty's prais'd for labours not her own. --The Rape of the Lock, Canto I, Alexander Pope (1712) read more

This review will be brief... Sephora is a cosmetic junkies paradise.

This Sephora is not the best--they never have the latest products in stock or the deals offered at other stores. I recently went to ask for two samples, the sales lady didn't fill up the container (so basically it would only 1/4 of my hair) and she didn't label the product so I couldn't figure out which was which--so the entire sample was waste. I guess she would rather have me buy the whole product and return it if I didn't like it. I would rather order online then go here. read more

Anikroma was very kind and helpful. Sephora is always a treat for my daughters, we wish NARS would bring back Palm Beach three in one!

Pretty happy with all my experiences at Sephora. I've been there spending $5 or other times $100 in one trip, but I have always had good service. I have always been greeted by an associate, but never chased around the store with a perfume bottle. They will help you if you want to try something, but there are also free standing sample areas with disposable mascara wands, makeup applicators, etc so you can try different things on your own if you are not so social that day. Sales in general are only a couple of times a year if you are apart of their "Beauty Insider" program, but you at least get a decent b-day mini gift. Their website also has an online inventory so you can see if something is in stock. Usually there is a small "clearance" section on one of the end caps near the perfume towards the front of the store. Other discounts may be scattered around. The best feature of Sephora is their generous return policy. If you buy something, use it, and don't like it, they will take it back with packaging and receipt. I have only used this once or twice and there were no issues returning it. Though if you have a big enough order, doing it online can get you free samples and there are usually a few coupon codes for more "deluxe" samples or bonus deals from their email list/website. read more

Not my favorite Sephora location ever--but the displays are usually very clean, its well stocked, and if you manage to flag someone down they will help you. Most of the time when I come to the mall I look like I just rolled out of bed instead of my usual supermodel self--so I can see why sales clerks aren't jumping at the bit to help me. Which is fine by me 90% of the time, I grab what I need and go! read more

Just had a HORRIBLE experience here. I came out to get a specific product that apparently they do not sell anymore. Rather than apologize, the associate got defensive when I expressed my frustration and disappointment, even rolling her eyes at me. So rude!! I worked in retail for 7 years and that's not how you treat people. I'm a paying customer who wont be giving my money to this location any longer. Total fail, Sephora. read more