Honestly a wicked cool experience. The experience start to finish was amazing. You get walked…read morethrough the whole thing and really get to pin point the scent that works best for you. I'm so happy with the outcome. It's honestly a great date night or group experience.

Teddy made our trip so fun and special! I brought my 88 year old grandmother who needs a little…read moreextra help with following instructions. He was attentive, kind, and funny! Our perfumes came out perfect!

I had the most wonderful experience shopping here today. Olivier was so generous with his time and…read moreknowledge. His recommendations were personalized, and truly tailored for my challenging skin type. The products and store are beautiful, and I cannot wait to come back!

love the brand, I've used it for about 10 years now. I usually order online these days, but the…read morefew times I've tried to stop by this location, they have been closed during posted open hours. With the free fast delivery online, I won't bother trying this location again.

Guy pretends to be knowledgable about fragrances yet has no idea what he's doing. Very rude person…read more Claims I stole from him yet he has no proof. Claims he thought I was guilty because "he looked at me weirdly so I looked weirdly back at him." He has security cameras yet REFUSES to actually use them to see if I stole. Overall awful service and would highly recommend not going to this location.

Stay away - Terrible company - I ordered 2 bottles of scent well over a month ago , and the only…read morething I've recieved is an email order confirmation the day I ordered. since then, I have made numerous attemps to make contact them asking for the status of my order. The emails and calls are ignored. No response, no product. Scam

I went in to the Newbury street Le Labo store this afternoon (Aug 28th, 2026) for the first time. I…read morehad only heard of the Santal 33 and Vanille 44 from the internet and was curious to try them. I was greeted by one of the employees, I can't speak for all the employees because I only talked to this guy (didn't get his name but he was tall-ish, and probably white and American if I had to guess) and he was really great, friendly, and knowledgeable on all the perfumes and had a good knowledge base about what perfumes are on the market and could recommend what I may like based on other scents I like. I felt like the other two employees behind the counter were less interactive. There were two other groups of people that came in and this one guy was managing to help all of us. I'm a woman in her early 20s. Here's my favorites from today: -LABDANUM 18 -THÉ MATCHA 26 -THÉ NOIR 29 -NEROLI 36 -LYS 41 -JASMIN 17 From the city collection: CORIANDRE 39- Mexico city VANILLE 44- Paris CITRON 28- Seoul

Not that we had too much interactions here. They do have popular scents to use in your…read moreformulations. Super pricey for the size bottle you could make. Strictly talking the perfume/colognes. Wasn't too interested in the other offerings when arriving. The gentlemen on duty greeted us instantly and was pleasant. The other staff did help with telling us about the scents already being on the paper behind the bottles, while we were test spraying onto the test strips. The store today overall was clean, the decor style was themed and u thought cohesive minimalist retro basement lab? Haha Will have to check out their other locations too but on a day we have more time.

i came in on a sunday looking for a new fragrance for myself and a friend, and also candles and…read morehome fragrances. savvy is an exceptional representation of the byredo brand, immediately helpful and we had amazing rapport. i felt he truly understands all the notes of each scent by heart, and went over all of my many questions. savvy is extremely patient and engaging, and i couldn't have had a better first impression of the byredo brand and newbury street store. i highly encourage anyone to check out byredo on newbury, savvy is the best! the scents are all unisex and they use very clean, raw materials so you don't get a headache. i'm really pleased with my experience here and love nearly every scent.

TLDR; had a great experience with the salespeople and got a lot of awesome help. Bought three small…read moreperfumes and got 3 free samples for $165 (after tax). These are really good quality natural/raw fragrances that are beginner and sensitive friendly. As a person sensitive to smells and who doesn't really wear fragrances for fear of them being too powerful or causing migraine, I was skeptical of trying perfume. I was recommended to try BYREDO by my friends roommate who is into perfume because this business uses natural/raw ingredients to formulate their fragrances. I walked in and it was empty so I got some great service and tried almost all of the perfumes, and I realized what I liked/didn't like. It's hard to commit to just one fragrance so I opted to get a smaller perfume. Well the salesperson recommended I actually get 3 small ones for only $40 more. This is a great deal for a beginner like me who wants quality products and to explore what I like. And on top of that I was given the option of 3 free samples. And then they threw in a couple samples of body wash as well. I feel so pampered and am excited to wear my new perfumes. They didn't overwhelm me and since they are natural they won't trigger a migraine.

Not one to leave reviews but felt it was warranted for this location! On the 3 different occasions…read morethat I've been here (once to browse, second to make purchases, and third to exchange for a faulty device) the service has been superb. The employees have always greeted me and gone above and beyond to be helpful. I owe my new signature scent to a recommendation of theirs - and I'm pretty picky. Overall, happy that I live in close proximity. I'll be returning for all future fragrance purchases for myself and loved ones!

Had a wonderful (and wonderful-smelling) experience here! The staff person who helped me was SO…read morefriendly and truly wanted me to make the best decision for me and walk out with fragrances I love. I was looking for both cologne and perfume for our upcoming wedding, and I think she sprayed me about 50 samples to try to find the perfect scent and feel for the day. For my perfume, she helped me find one that not only smelled nice but also had a pretty bottle (gotta do it for the pics!). I didn't feel rushed or pressured at all, and we had a great time just hanging out and sniffing all the things. I ended up buying a cologne (Mercedes -Benz Day) and a perfume (Chloé Love Story) at buy 1 get 1 half off, and I found it to be a very good deal. I'm so excited to spritz on our fancy scents for the first time on our wedding day and am so grateful for all of the attention and support from Fragrance Outlet!

This is a scent Shangri-La! You got all sorts of fragrances, skincare, candles, and wellness…read moreproducts. Two weeks ago, while visiting, I walked in here out of curiosity and because I'm a frag-head. I walked out with three skincare products and three perfumes over the span of two days! The staff (especially Chuck) are friendly, knowledgeable, kind, and helpful. I've already used up a-third of one of the perfumes because it is THAT good! I'll be a customer for life! --- EDIT: In case anyone was curious as to the perfume which I had quickly used up, it was... *drum roll* ...ROSA NOVELLA! What a gorgeous fragrance!!! I initially did not like it the first day I visited this store. And that was only because I was expecting the scent of a traditional rose. It was anything but! I smelled it again the next day and couldn't help but keep sniffing the affected part of my forearm! Rosa Novella cocooned me in past memories that I didn't have, teased me with re-incarnations that I didn't live, and submerged me in landscapes unimaginable beyond the horizon of this observable universe. It's sexy, intelligent, and electrifying. What kind of sorcery was this?!? I knew I had to buy it the second day I came back. My only regret was not getting the larger size (100 ml). Alas, I can always order it in the future!!

Amazing shop. Amazing staff (shout out to Marcus). I went in with a short list and was shown so…read moremany amazing scents. Marcus listened to comments and made spot on recommendations. That was just the service portion. The space is very calm, and welcoming. Beautifully done. Stands out nicely from its neighboring shops. The product is other level. Classic scents but done extremely well. They will have the best version of what you are looking for. Will visit anytime I am in the city from now on.

The best stop on your shopping tour! I had the pleasure of stopping by this unique store and…read morepurchased a wonderful men's cologne for myself. This place has hundreds of fragrances and hard to find men's and women's sundries. The proprietor is a quiet and nice man who was able to pinpoint the right product for me based on my request for something subtle. There have been a few unjustified bad reviews that I've read, and I have to blame the reviewers who are more likely the problem. Simply put, if you're going to shop retail, then purchase from retail. Don't walk in and try a bunch of fragrances then buy online to save a few bucks. Do the right thing by merchants that have rent to pay and operational expenses. Supporting local May cost a bit more but it worth it. Thank you sir for a great experience, I'll be back.

I had a bad experience here. I came looking for a particular perfume (Jicky by Guerlain), asked the…read moregentleman there and he showed me a bottle. I asked whether I could test it and was told no. I have only smelled old bottles of Jicky -- I don't know what the current version smells like. Without trying, I couldn't decide whether to buy it, so I gave the perfume back and told him I'd think about it. They were selling it for $145, same as retail. I then had a walk around browsing the store. Once or twice I saw something I hadn't heard of and I took out my phone to Google it. I'm a bit socially awkward and I sometimes prefer to read about things online instead of bothering someone with questions. I went to the door and told the gentleman at the counter thanks and good bye. He said to me, "so I'm curious, were you just shop malling me or what?" I'd never heard that term and asked what he meant. He said, "You look at our boxes and then you look the prices up on your phone -- that's shop malling." I said that I was really mostly interested in the Guerlain perfume, and if they'd had a deal on it I would have taken it. But they didn't and plus, I'm not going to shell out $145 for a perfume if I can't try it. He said to me sarcastically, "Support local businesses, huh." I replied, "Well, I still might be back, you have some good stuff." And he said, "I won't hold my breath." It's not nice to be snippy with a customer who's just coming in to have a browse. And the "shop malling" accusation came out of nowhere too (just because I was walking around and looking at my phone?). The funny thing is, I would gladly pay retail price for something or even a bit more to support a local business run by nice folks -- keyword here is nice.

This store is TOP TIER! The customer service is usually excellent. Jenny & Isabel are incredible…read moreand always go above and beyond for customers. They are exceptional! Sooo knowledgeable on all the products (skincare, fragrances, hair care) - I am always blown away and soooo impressed by their excellence and professionalism. I wish they had a bigger store and more products but probably better for my credit card they don't. They still have an amazing and very curated selection of products. I only shop here for skincare and hair products!

Unfriendly and unhelpful. I walked into this store and two sales assistants just looked at me. No…read moregreeting whatsoever. Another only interacted with me when I specifically asked her a question. They did, in fact, have the product I was looking for but I decided to take my business elsewhere.

I was walking by this place and had to check it out. It's very clean and well laid out, not to…read moremention it smelled amazing! They have skin care, hair care, organic baby products, lotions and teas. The woman working was very friendly and informative, without being pushy or trying to sell me things. I bought leather cleaner and leave in conditioner spray, all products are 100% organic. It looks like most of them are filled with essential oils so I'll definitely be back for skin products!

Walked by this place the other day and wandered in. Smells lovely! Has a nice assortment of…read moreproducts. Got some great natural deodorant and a delicious natural perfume: Go check it out.