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    Sephora at Kohl's Manchester

    5.0 (1 review)
    Open 10:00 am - 9:00 pm

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    4 months ago

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    Ulta Beauty

    Ulta Beauty

    3.0(41 reviews)
    0.7 mi
    $$

    Great location, right off 141 and Manchester. This area is crowded because of all the shopping but…read moreit works. Staff is usually nice and helpful. I never have any issues. I only come for a certain product and they usually have it in stock. If not, I drive to the next location that will.

    Worst Friday night in a long time. 3 hours w/o water during which I was denied the simple cut I…read morewanted. Instead, I got a hideous cut that was not only the opposite of what I'd asked for, but not in keeping with my lifestyle as I had shared with my service provider. This was 6 weeks ago... This was Ulta's do-over haircut to fix a laughably bad cut I received a couple of weeks earlier at Brentwood. The haircut in the review... this one made me cry. I will keep brief: 1. I arrived before my appointment. Was acknowledged by staff before the appointment. I was acknowledged by my service provider -- let's call her CJ (I just saw a new book about Madam CJ Walker) -- about 30 minutes in. CJ, an experienced Elite stylist, was nice and friendly, but also tired and I think stressed. 2. CJ was distracted for the entire appointment because she was working on 2 of us at once. The other person was an employee of the retail space who was having color done. This employee/guest had opinions on everything, including on what happened to my hair. She kept interjecting into my conversation with CJ. CJ also was busy on Face Time. 2-3 young women who work at Ulta (I'm not sure whether the salon or the retail space) were back in the salon hanging out, gabbing, and I think slowing things down. 3. I asked for a swing bob. I clarified what a swing bob is because people keep getting it wrong. CJ is supposedly an expert in bobs and pixies, but still, I provided extra info: that what I wanted was a bob, shorter in the back, longer in the front. Eventually she told too much hair was taken off the back to make a swing bob. I said OK, a bob with some angle. OK, she said. I also stated that I am very low maintenance with my hair, and I don't put product in my hair because I have migraines. CJ studied my hair. She asked if she could do face framing. I might have cringed because I don't like face framing on me. I came in wanting the hair longer in the front. She made it sound like this face framing would be different from what I remember from the mid-2000s. And you know what? It was. She gave me what amounts to bangs. Bangs before summer. Bangs! Now I wear a bandana to keep my hair out of my face as I do physical therapy. Now I can't wear my hair in a ponytail all summer. I like low maintenance hair; she gave me bangs. CJ also said she cut the hair a certain way because of the highlights I have. Um, what? Highlights get covered. Don't use my highlights as a reason to botch a haircut. The website says haircuts are up to 1 hour. Mine should have been less than that. She put mousse in my hair and she sprayed it. I had told her I don't do those things. The haircut was worse with the product. She turned it into such a terrible 80s hairstyle that made my face look so triangular. I am more old Hollywood, 1930s. I left with tears in my eyes. She didn't say anything. The next few days I spent driving around to vintage shops to buy head scarves to cover this wreck. It's the stupidest cut I've had in I don't know how long. Positively awful. I look so old and inelegant on bad days. About every 2 weeks I have a decent day and while it still isn't the cut I want, I don't feel angry about it. I can take a meh cut if it's one I wanted to try, or if I wasn't specific enough. But I wasn't. It took 3 hours to get this cut. I could have given myself something closer to what I wanted and I do not cut hair. The management here needs to do a better job of supervising. Make sure they aren't goofing off with other employees while working. They should not only hear the customers, but listen to them. Questions for Ulta/CJ: * Why didn't you have a dedicated time for me? Why did you think it was good customer service to prioritize a staff member rather than a customer? * Why didn't you just give me a bob? The manager at Brentwood said it would be an easy fix to get a swing bob. It should have been an easy fix. I am a playable character. * Why didn't you offer me something to drink? Your water fountain was out of order, but where did you staff members get water? * Are employees always this unfocused at work? * Why didn't a manager follow up with me after the experience? I texted the Brentwood manager (whose number I had from the previous poor cut customer service) who said she'd do something about it. Crickets.

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    Frida Microblading

    Frida Microblading

    4.6(8 reviews)
    0.9 mi
    $$

    I get lots of compliments on my brows. I refer everyone here who asks where I go. Have had the…read moreretouched once in two years

    My most recent experience here was to finally get microblading done after a long journey! Let me…read morestart by saying this: it is WORTH YOUR MONEY TO FIND AN ARTIST YOU LOVE!!! I went to someone who was in my price range a few years ago because I wAnTeD tHeM RiGhT NoW and was too impatient to save up more money. They didn't match each other and the color turned out dark purple, so I politely expressed my concerns with the original artist at my touch-up session. Unfortunately it still didn't go well, and I ended up with what you see in my "before" picture. Soon after that, I went to Frida Cosmetic Art to start the saline removal process. She had a daunting task ahead of her. It took 5 sessions due to how deep and thick the previous "artist" did it. Each removal session was reasonably priced and had impressive results. After that difficult experience, I decided I wanted to be a microblading artist myself. Perla Olave, the owner of Frida, provided in-depth training sessions and allowed me to shadow her a couple times. She is an amazing instructor, but I'm not ready to try microblading on a real person yet. As it turns out, it's way harder than it looks! Now, I truly appreciate the talent, skill, and dedication it takes to be a reputable artist. Last week, she did my microblading for the first time. She did a combo brow with nanoblading. This means that there are microblade strokes at the head and nanoblade for the rest of my eyebrow. We chose this because I barely have any eyebrow hair and she had to work over a few of the botched remnants that were too stubborn for the saline removal. After the 1st session, my brows look soooo much better than I ever thought possible! I literally cannot believe that this is my face when I catch a glance in the mirror. I'm excited for the "final product" after my 2nd session in a few weeks!!! I would 1000000% recommend Perla Olave of Frida Cosmetic Art for microblading to anyone who wants great eyebrows.

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    Frida Microblading  - Powder brows

    Powder brows

    Frida Microblading
    Frida Microblading

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    Jean Komor

    Jean Komor

    4.8(13 reviews)
    6.1 mi
    $$

    Jean is absolutely a talented hair stylist. My hair is very, very thin and fragile. I have to keep…read moreit long because I have a long face and neck therefore short hair doesn't go well with the look I like to achieve. I am a very bossy client and overly protective about my hair. I decided to try a new approach, figuring my hair hasn't worked in years, lets see what Jeans suggestions can do, 'what can I lose if it has looked awful for years', was my approach. So basically, I picked the perfect hair stylist to step out of my comfort zone in over 10 years, and my hair has never looked better!!! I am seriously in shock and so is my boyfriend and close friends. My hair has life, health and body all from a gloss color and hair cut. Who would have thought in a minimalist hair situation. Jean is that talented! Because I sat back and listened to Jean's recommendations, I now have hair I didn't think I could have back. I definitely won't be going anywhere else and am extremely lucky to find her within the fish bowl of stylist here in STL. Thank you Jean, Very pleased client

    I can't recommend Jean enough!! She is incredibly talented, achieves amazing results, and makes the…read moreprocess so easy. From the first time I met Jean it was like she could read my mind and gave me exactly what I wanted. Each time I go back I love my hair more and more! I used to have anxiety going to get my hair done, because I worried I'd spend a lot of money and still not get the results I was looking for. I've really come to trust Jean and actually look forward to my appointments now. She also is such a fun and hilarious person so our appointments are always a great time! Definitely check her out even if just for a simple haircut :)

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    Jean Komor
    Jean Komor
    Jean Komor - Blended rout smudge

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    Blended rout smudge

    Sephora at Kohl's Manchester - cosmetics - Updated May 2026

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