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    SEPHORA at Kohl's

    1.0 (2 reviews)

    SEPHORA at Kohl's Photos

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    9 months ago

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    Ulta Beauty

    Ulta Beauty

    3.4(39 reviews)
    0.3 mi

    Shiny new Ulta...and Im loving it!!…read more Im typically a Sephora kinda girl...but I definitely don't discriminate when it comes to my makeup and hair care needs. I specifically visited Ulta because they carry a specific brand of hair care products that I really needed to try by this weekend. They were fully stocked..and I also saw quite a few brands that cater to my specific hair type and texture...Bravo for the inclusiveness!! Customer service was super helpful and friendly..and the store is well organized and clean. There was a little bit of a wait when checking out, but nothing I would truly complain about. Highly recommend!...great brands offered! I also saw a few people getting their hair colored and styled in the back...fyi for those who are interested in getting their hair styled.

    I had a very disappointing experience at this store today. This is not the first time I've felt…read moreuncomfortable here due to poor customer service, but today's visit was especially frustrating. I initially came in around 2:00 PM to redeem my birthday gift. For some reason, I couldn't access the QR code in the app, even though I was able to add the free gift to my cart online. I simply wanted to see the available options in-store before placing the order, and also asked for help locating my QR code. The associate was dismissive, refused to show me the options, and did not offer any assistance. Since I was already there, I placed an in-store pickup order at 2:10 PM and asked how long it would take. I was told it would take about an hour for the order to appear in the system. However, I received the confirmation that my order was ready just 10 minutes later--after I had already left the store. This made it clear that the wait time I was given was inaccurate and misleading. When I returned around 3:30 PM, I showed my order number and confirmation email. The associate ignored me while she was on her phone texting and only acknowledged me after she finished. This felt unprofessional and disrespectful. Before handing me my order, she asked for my ID, which felt unnecessary given that I had the full order details and confirmation on my phone. In the end, she barely checked it anyway. Overall, the experience felt dismissive, unhelpful, and unprofessional. Customers should not be ignored, misled about wait times, or refused basic assistance when asking simple questions.

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    Bluemercury

    Bluemercury

    3.2(23 reviews)
    6.3 mi
    $$$

    Clean and organized store. Never very crowded. Staff is knowledgeable and freely gives out samples!read more

    I purchased items from online and they arrived damaged. I sent photos to the online customer…read moreservice and spoke with them by phone and they instructed us to return the items to our local store for immediate refund processing or exchange. The items are Not in terrible condition, but not in giftable condition. Would have also been happy to exchange except the inaccuracies and discrimination from Manager Mary and associate Tracey is utterly unacceptable. I called online and they said any items could be returned to the store within 60 days. It's been less than 14 days and we returned the items, unused, to the store but the manager refused to process the return, stating first that it was "too much" and then later that the "website was wrong." So I contacted Pike and Rose and Wildwood store managers who confirmed that online purchases may absolutely be returned to the store. So after taking careful inventory for 50 minutes for each item, confirming the correct item and date of purchase, the manager Mary still refuses to process the return. Their own online customer service department is open until 9pm EST but won't return a store's phone call? Technically per their policies, I could have used the product for 59 days and still returned the product. However, I am returning unused product almost immediately after receipt, and they still refuse to process a refund. I definitely recommend going to Nordstrom for the same exact product and actual, professional beauty consultants and associates who are able to honor their own company policies. This store is discriminatory and ignorant and I will be filing a formal complaint with the State Attorney General's Office of Consumer Affairs and Office of Civil Rights.

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    Bluemercury - Really?!?!?!?!

    Really?!?!?!?!

    Bluemercury - Return policy

    Return policy

    Bluemercury - Pallets

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    Pallets

    Beauty 4U

    Beauty 4U

    2.5(52 reviews)
    5.5 mi
    $$

    Do not spend your dollars here! The store is nice looking and well stocked but I have been followed…read moretwo times in this store. Also, the prices have gone up and products I can find elsewhere for a few dollars cheaper. At first I was impressed with their product supply and though customer service wasn't helpful, it wasn't particularly offensive. The last few times I've been in there, there has been an armed guard which IS outrageous and offensive! A whole store selling as its sole revenue stream Black hair care products but yet hires an armed guard with a bulletproof vest and tactical gear looking like a paratrooper to patrol patrons.. The audacity and disrespect is outrageous!!! Other reviewers who commented on being followed are absolutely correct. This has now happened to me two times. Today the products I needed were right up front, a few feet away from the front door. This armed guard who was posted at the front entrance had the nerve to leave his "post" to come to where I was to monitor me. I was outraged! I will not return and will tell anyone to avoid this place.

    When I cant make it to my Dominican beauty supply store , this is my go to. They are a beauty…read moresupply store that is more extensive than Sallys. Tbh, they are cheaper. Though, I wish they had more Dominican hair products, they have the essentials. The capsules here like Tea tree oil and hot oil treatments are a dollar or two cheaper than Sallys. They have a good selection of lashes, and good lash glue. They also have a bigger selection of bold hair colors like electric blues, hot red etc. Employees here are friendly. Sign up for their loyalty rewards program.

    Photos
    Beauty 4U - Lace wig, full wig, half wig, ponytail, and more...

    Lace wig, full wig, half wig, ponytail, and more...

    Beauty 4U - Hair care products

    Hair care products

    Beauty 4U - Natural Brazilian, Malaysian, Bohemian, Indian, Peruvian bundle hairs, and more...

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    Natural Brazilian, Malaysian, Bohemian, Indian, Peruvian bundle hairs, and more...

    SEPHORA at Kohl's - cosmetics - Updated May 2026

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