Shiny new Ulta...and Im loving it!!…read more Im typically a Sephora kinda girl...but I definitely don't discriminate when it comes to my makeup and hair care needs. I specifically visited Ulta because they carry a specific brand of hair care products that I really needed to try by this weekend. They were fully stocked..and I also saw quite a few brands that cater to my specific hair type and texture...Bravo for the inclusiveness!! Customer service was super helpful and friendly..and the store is well organized and clean. There was a little bit of a wait when checking out, but nothing I would truly complain about. Highly recommend!...great brands offered! I also saw a few people getting their hair colored and styled in the back...fyi for those who are interested in getting their hair styled.

I had a very disappointing experience at this store today. This is not the first time I've felt…read moreuncomfortable here due to poor customer service, but today's visit was especially frustrating. I initially came in around 2:00 PM to redeem my birthday gift. For some reason, I couldn't access the QR code in the app, even though I was able to add the free gift to my cart online. I simply wanted to see the available options in-store before placing the order, and also asked for help locating my QR code. The associate was dismissive, refused to show me the options, and did not offer any assistance. Since I was already there, I placed an in-store pickup order at 2:10 PM and asked how long it would take. I was told it would take about an hour for the order to appear in the system. However, I received the confirmation that my order was ready just 10 minutes later--after I had already left the store. This made it clear that the wait time I was given was inaccurate and misleading. When I returned around 3:30 PM, I showed my order number and confirmation email. The associate ignored me while she was on her phone texting and only acknowledged me after she finished. This felt unprofessional and disrespectful. Before handing me my order, she asked for my ID, which felt unnecessary given that I had the full order details and confirmation on my phone. In the end, she barely checked it anyway. Overall, the experience felt dismissive, unhelpful, and unprofessional. Customers should not be ignored, misled about wait times, or refused basic assistance when asking simple questions.

I was given the wrong hair. I came back and l did not like my treatment . I was not the one that…read moreput the wrong hair in the bag.l was given a store credit. This was shocking . The Asisan lady is rude and unapologetic. I took a Uber to their establishment and the cost was 15 dollars. Back home 17 dollars. I was also charged 21 , for what, with a credit of 38 dollars. This was very confusing.

The Asian/ Chinese guy that works here is fairly nice and helpful. Unlike the Old Chinese lady…read more She will watch you and feels like she has to straighten up everything that you've touched!! She needs to find something useful to do instead of anticipating someone stealing! They need to remove those old stinking used Cloths they have put price tags on in the store! They well deserve a ZERO Rating bc of the old mean lady!!!

The ladies here are lovely, helpful, and are happy to demonstrate the product. They are focused on…read morecustomer satisfaction and quality service and are not too pushy - although they do know their stuff and will make recommendations. I'm not a big consumer of beauty product (high end or otherwise) and really wasn't sure what I needed/wanted but came away set up for sucess with my new skin and make-up regimen. I have to say I LOVE this product (Shiseido) and am a convert. While it is expensive, I'm using less product with better results. There is plenty of parking, but it can get a little tight on the weekends and evenings when the adjoining businesses are busier.

Miya carries the typical US Shiseido line, as well as some of the Japanese lines - Benefique,…read moreElixir Superior, Qiora, plus Cle de Peau and Tsubaki (no Ma Cherie though). None of the Japanese make-up is carried. There's also a variety of other hair care, lashes, etc. Staff was friendly enough. If you are looking for something specific, I would come here, but if you need something from the US line, there's no need.

Clean and organized store. Never very crowded. Staff is knowledgeable and freely gives out samples!read more

I purchased items from online and they arrived damaged. I sent photos to the online customer…read moreservice and spoke with them by phone and they instructed us to return the items to our local store for immediate refund processing or exchange. The items are Not in terrible condition, but not in giftable condition. Would have also been happy to exchange except the inaccuracies and discrimination from Manager Mary and associate Tracey is utterly unacceptable. I called online and they said any items could be returned to the store within 60 days. It's been less than 14 days and we returned the items, unused, to the store but the manager refused to process the return, stating first that it was "too much" and then later that the "website was wrong." So I contacted Pike and Rose and Wildwood store managers who confirmed that online purchases may absolutely be returned to the store. So after taking careful inventory for 50 minutes for each item, confirming the correct item and date of purchase, the manager Mary still refuses to process the return. Their own online customer service department is open until 9pm EST but won't return a store's phone call? Technically per their policies, I could have used the product for 59 days and still returned the product. However, I am returning unused product almost immediately after receipt, and they still refuse to process a refund. I definitely recommend going to Nordstrom for the same exact product and actual, professional beauty consultants and associates who are able to honor their own company policies. This store is discriminatory and ignorant and I will be filing a formal complaint with the State Attorney General's Office of Consumer Affairs and Office of Civil Rights.

Angela has been running this business for over 35 years and absolutely knows her stuff! Highly…read morerecommended for all makeup and waxing needs.

Angela is super nice and has an eye for color. She helped me pick the right shade for my skin tone…read moreand always does a good job with eyebrow waxing. She has a good selection and range of products that are the lowest prices I've seen compared to any other Merle Norman store. She even mails packages anywhere you want.

Natalee was wonderful! She was super knowledgeable about all the products- I came in to get…read morefoundation and we ended up mixing two from two different brands which matched perfectly with the right coverage. She asked great questions and helped with concealer and a bronzer. I would definitely go back to work with Natalee again!

I literally live directly in front of the store, walked over to get meds because my family is sick…read more I arrived at the door at 9:21 pm, all 3 doors were locked....I hope that so-called security camera works!! There was a young guy leaning on the counter wearing a red shirt or hoodie and he moved as I banged on the door!! Definitely false posted store hours of doors are locked before 9:30!!

I used the in-store kiosk service to send money, and one of the employees charged me $10 for…read moreassistance, even though the error wasn't my fault but a system error. I will not be returning to that store.

From the outside, this place doesn't look like much. We were on the hunt for a short haired wig…read morefor my (Asian) Aunt (don't ask why, it is oh so very complicated). Yes, the place is small and filled to the brim with stuff. Yes, there are things everywhere, but we happened to find many more (wig) options here than at Beauty4U and the lady even told us she had the wigs in other colors. We found two wigs we liked (one synthetic and one real human hair) for $45. I realize that the store catered more towards African-American hair, but I was able to get a large hair brush for $3.99 and a men's comb for $0.99. Overall, great place to pop in if you are in a bind and in the area!

Lots of hair do dads and plenty of hair care products although a bit pricey…read more Nice lady at the counter who knew exactly where to find what I needed. I saw they sell hair weave hair and carry clairol brand color. Several bleaching products for highlights too. Just a few stores down on the right past the goodwill.

Thank you, Sarah! You were the best! I was looking for a few items and Sarah stuck with me, gave me…read moregreat advice, and suggested some new products that I didn't know about. Sarah took me to different parts of the store and made sure I got what I needed. Her customer service was fantastic! The store is clean and well organized. I found everything I needed. I highly recommend asking for Sarah, but I am sure that you will get help from any of the people working there. I had a coupon that helped make the amount I spent a little better. So, great customer service, name brand products, and reasonable prices, makes Ulta Beauty winner in my book.

Well-organized Ulta that had all of their holiday gifts out and absolutely sucked us in! Staff were…read morehelpful and we got just what we needed (plus a bit more).

Do not spend your dollars here! The store is nice looking and well stocked but I have been followed…read moretwo times in this store. Also, the prices have gone up and products I can find elsewhere for a few dollars cheaper. At first I was impressed with their product supply and though customer service wasn't helpful, it wasn't particularly offensive. The last few times I've been in there, there has been an armed guard which IS outrageous and offensive! A whole store selling as its sole revenue stream Black hair care products but yet hires an armed guard with a bulletproof vest and tactical gear looking like a paratrooper to patrol patrons.. The audacity and disrespect is outrageous!!! Other reviewers who commented on being followed are absolutely correct. This has now happened to me two times. Today the products I needed were right up front, a few feet away from the front door. This armed guard who was posted at the front entrance had the nerve to leave his "post" to come to where I was to monitor me. I was outraged! I will not return and will tell anyone to avoid this place.

When I cant make it to my Dominican beauty supply store , this is my go to. They are a beauty…read moresupply store that is more extensive than Sallys. Tbh, they are cheaper. Though, I wish they had more Dominican hair products, they have the essentials. The capsules here like Tea tree oil and hot oil treatments are a dollar or two cheaper than Sallys. They have a good selection of lashes, and good lash glue. They also have a bigger selection of bold hair colors like electric blues, hot red etc. Employees here are friendly. Sign up for their loyalty rewards program.