Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!

A gentleman and true professional. He diagnosed the problem and effected the necessary repairs in a…read moreprofessional manner at an extremely fair and reasonable price. Highly recommended.

Victor is very responsive to messages, communicates clearly, gives accurate and reasonable quotes,…read moreand most importantly he did a great job. He replaced a gas dryer belt since the drum stopped rotating and performed cleaning maintenance to clean out lint to prevent lint fires. The services were a reasonable price and he was thorough.

Highly recommend them. Professional, on time and honest. 10 out of 10!! We maintained consistent…read morecontact while parts on order. They were flexible w my schedule. Very pleased overall.

Victor was on time, knowledgeable about our washer/dryer combo, and repaired it promptly. Good…read morecommunication, pleasant to work with. I recommend him for appliance repair.

I'm so impressed with TSA tech Ryan. He is so knowledgeable, professional and really takes the time…read moreto fix things properly. He went out of his way to fix a tricky issue with my problematic dryer. I'm not sure anyone else would have gone to the lengths he did. So grateful. Highly recommend!

Ryan Cooper serviced my Maytag Neptune today! I learned lots of facts about the washer. He was…read morepolite, kind and brought knowledge about the brand and appliances in general. He diagnosed it quickly to replace the needed part. Also, TSA scheduler was quick to get him here to Katy too! When you can't use the washer that is an important feature as well. I will be using them if my ol' Maytag needs servicing again.

I met Mr. Byron through my mother. In the past, she had needed some recliner beds and he had been…read moreable to help her find exactly what she needed at a great price/ great service. So as I was moving into my new apartment, she recommended him. It has been a great experience. He gave me the different catalog websites to look into and I put in my order for a bedroom set. It is great quality, and delivery was quick and easy to coordinate. I am now looking into buying my living room set and will not go elsewhere. Also, he is very accessible, great communication. Highly recommend!

I visited the store yesterday to purchase a new mattress for my daughter. Mr. Byron was great and…read moremade the process quick and easy. I definitely recommend and will visit again. The price and service is excellent! Thank you!

This is my first stop whenever I need an appliance. I've sent my parents and friends here. They…read moredon't disappoint. Great customer service and good prices. It's worth the look!

We first purchased our LG refrigerator from West Appliances and it was a smooth process. Their…read morefacility allows you to walk around and see all of the appliances they have in stock. The owner will also tell you what items they have on the way. Our refrigerator was delivered 4 days after we purchased and the company delivered, installed, and took our old appliance away. What a breeze for us! After moving into our new home, we then needed a new washer and dryer, so back to West. We got a steal on our new Maytag Washer and Dryer and wow, do they work? Commerical products in our home... I feel so luxurious. I will always recommend West Appliances for any new appliances. A few scratches or dents do not bother me and the price is always better than Home Depot, Lowes, Amazon, or any other box store. I WILL BE BACK WEST!