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Sentinel Storage - Calgary Bowness

3.7 (3 reviews)
Closed • 6:00 am - 8:00 pm

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Sentinel Storage - Calgary Spyhill

Sentinel Storage - Calgary Spyhill

(2 reviews)

I have been very happy with Spyhill Sentil Storage. It is very clean and warm, and the office…read morepeople are friendly, caring, and efficient. I would use this storage facility again if I needed one. I sympathize with the person complaining about the costumer service rep who said they could cancel anytime with no fees and no penalty. However, I suggest that they should have read the contract before signing it. In the end, people who sign contracts are responsible to read and know for themselves what they are signing. Even if it takes a long time to read through the legal jargon, we should all read contracts, ask questions for clarification, and then, if we agree, sign them. I know this can be a lengthy process, but it is the only way to know for sure what you are getting yourself into.

I booked a unit with them, their customer service rep told me I could cancel anytime with no fees…read moreand no penalty. I called to cancel my unit and was told I had to give 2 weeks notice to get a full refund!!! And now they owe me 3 days back and they are saying they won't refund me because they only refund the money if it's more than a weeks worth of days to credit back. Which makes no sense. Why am I paying for days I'm not using? Funny thing is they asked me if I'd already paid the month (which of course I had) and that's when they told me that I wouldn't get my money back.... Because usually they prorate the amount they owe you back prior to you paying your last bill..... Yeaaaa OK Sentinel, great job punishing customers who pay on time and up front. Worst company ever. To top things off the lady at this location referred me to a manager who I left a msg with explaining my situation and she hasn't even called me back (do much for regional manager Gena doing her job). Just use another company is my advice.

Storagevault

Storagevault

(2 reviews)

Hello, I am a long time user of Springbank Storage and have found most staff friendly and helpful…read more There is definitely a mouse problem but mostly it seems managed. I suffered some chew marks on expensive furniture but saw it as my own risk - storing where I knew mice lived. I have just calculated by overall payments to them as $3000+ over the last three years. Recently, 4 of us emptied my storage unit and we all checked back for any belongings left behind. The unit was empty except for the mouse traps that they provided (or the previous renter?) and which I had filled a few times. There was mouse poison and feces in one corner. As I left with my $200 per hour crew one of their staff demanded that we return to completely clean out the unit or face a $30 charge. That was an easy call for me $200 or $30. The same day they charged me a "$30 disposal fee." So because of this I will never use them again and advised my moving crew to spread the word. I am working on other remedies but social media is an easy first step. I consider this fraud and am trying to understand my options. Obviously it is not the money it is the unauthorized use of my credit card that they likely still have on file. I may need to change my credit card as advised by Mastercard. I suggest paying by cash if you need to use them. The self righteous attitude of one staff and, of course, the principa motivate me. This place might be cheaper but certainly not customer friendly.

Very happy with their service. Needed storage from start of October (still almost two weeks away)…read more They were quite happy to take my payment today, but make effective date October 1; no holding fee! Clean, well maintained facilities. Impressed.

Cubeit Portable Storage - Calgary

Cubeit Portable Storage - Calgary

(3 reviews)

DO NOT USE THIS COMPANY!! Would rate on a negative scale if I could. Everything started out well…read morewith the initial delivery, but that quickly changed. As we got closer to the pickup date, I contacted the company to double check what all payments would be coming out of my account. I was told one thing, and then there were additional charges taken out of my account outside of what was discussed. When I called to inquire about this, I was given the runaround, they had to listen to the calls to be sure that I was telling the truth, and guess what? I was. Their error caused my account to go into the negative and they told me it would take 7-14 business days to get it back. I'm a single mother and am on a limited income. When I asked what they were going to do to attempt to rectify the situation, the answer was nothing. This came directly from a manager. So I asked to speak to the manager's manager. When I did so, I was told "He's not going to tell you anything different". I've worked in Customer Service, and you don't even have to work in Customer Service to know that's a no-no. It is about one of the worst things you can do when it comes to customer service and quality assurance. I was misinformed, and they need to take accountability for this. Not to mention, their 12-hour pickup window is an absolute joke. You can't even find out when they are coming to pick your pod up or when they will deliver it. You can't even call the morning of after the dispatcher has made the schedule. I will never ever use this company for service again, nor would I recommend them whatsoever.

Would rate 0 stars if I could. This company has been disappointing in every way imaginable and has…read moreneglected to address my concerns. I rented a bin and upon receiving it, I discovered that it had several leaks and water was pooling inside the container. Had it not have been raining when I received it and I had moved my things in there and then it had rained, my belongings would have been destroyed. These bins are marketed as waterproof when in fact they are not. I contacted the customer service team who advised they would send a replacement container the next day by 9am. The container did not arrive at the promised time and after contacting customer service again, they advised it would be 3pm at the latest. These mistakes caused unforeseen delays that shouldn't have existed in the first place had their container not been faulty. Upon receiving the second container, I inspected it to ensure it was not faulty as well. Upon opening the replacement container it also had water inside of it. I had to take several additional measures to ensure that my items would not be damaged in the event of more rain including propping everything off the ground with plywood and covering everything in tarps. Upon bringing my concerns to the attention of the customer service team, I have yet to get a response. Their attention to my concerns and the way they have handled this situation in its entirety is deplorable and I cannot recommend this company to anyone. You're better off to utilize the services of another company. Save yourself the headache.

Sentinel Storage - Calgary Bowness - selfstorage - Updated May 2026

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