DO NOT USE THIS COMPANY!! Would rate on a negative scale if I could. Everything started out well with the initial delivery, but that quickly changed. As we got closer to the pickup date, I contacted the company to double check what all payments would be coming out of my account. I was told one thing, and then there were additional charges taken out of my account outside of what was discussed. When I called to inquire about this, I was given the runaround, they had to listen to the calls to be sure that I was telling the truth, and guess what? I was. Their error caused my account to go into the negative and they told me it would take 7-14 business days to get it back. I'm a single mother and am on a limited income. When I asked what they were going to do to attempt to rectify the situation, the answer was nothing. This came directly from a manager. So I asked to speak to the manager's manager. When I did so, I was told "He's not going to tell you anything different". I've worked in Customer Service, and you don't even have to work in Customer Service to know that's a no-no. It is about one of the worst things you can do when it comes to customer service and quality assurance. I was misinformed, and they need to take accountability for this. Not to mention, their 12-hour pickup window is an absolute joke. You can't even find out when they are coming to pick your pod up or when they will deliver it. You can't even call the morning of after the dispatcher has made the schedule. I will never ever use this company for service again, nor would I recommend them whatsoever. read more