Hello, I am a long time user of Springbank Storage and have found most staff friendly and helpful. There is definitely a mouse problem but mostly it seems managed. I suffered some chew marks on expensive furniture but saw it as my own risk - storing where I knew mice lived. I have just calculated by overall payments to them as $3000+ over the last three years.
Recently, 4 of us emptied my storage unit and we all checked back for any belongings left behind. The unit was empty except for the mouse traps that they provided (or the previous renter?) and which I had filled a few times. There was mouse poison and feces in one corner. As I left with my $200 per hour crew one of their staff demanded that we return to completely clean out the unit or face a $30 charge. That was an easy call for me $200 or $30. The same day they charged me a "$30 disposal fee."
So because of this I will never use them again and advised my moving crew to spread the word. I am working on other remedies but social media is an easy first step. I consider this fraud and am trying to understand my options. Obviously it is not the money it is the unauthorized use of my credit card that they likely still have on file. I may need to change my credit card as advised by Mastercard. I suggest paying by cash if you need to use them.
The self righteous attitude of one staff and, of course, the principa motivate me. This place might be cheaper but certainly not customer friendly. read more