Have you ever met anyone who, upon an intitial encounter seemed attractive and interesting? Then, as you became closer, you found they were actually really, truthfully, and profoundly screwed up? Well, that's this joint. And I know why: it's run by kids. There's no supervision, no organization, and no one ever bothered to hire individuals with a modicum of personality, problem-solving skills, or desire to make things right in an area of business that's all about customer service. but read on, this might be what the owner wants.
Quick summary of "events" here:
1. Placed phone order. was told it would be "about 20 minutes." Was running late, and got there at 30 min after my call. My order? already picked up. "By whom," I inquired. "You," was the reply. Argument began with the staff saying how someone came in and pickup up the order, and it had to have been someone I'd sent. I was eating alone. I just left, hungry, and in a rush.
2. Ordered via phone. "20 minutes" was what I heard before being hung up on. Arrived at 20 min on the dot, and no order was ready. They couldn't find it. Re-ordered, and sat at the bar. Decided to get a beer. Glass was passed to me 1/2 full of beer, the rest foam. I said, "This is half a beer." I'd like the other half. the genius at the bar replied that they could only use one glass per order, as it would count as sharing. "OK," I said. "I will drink this, and you may pour me another one of half beer-half foam." They couldn't do that, as beer glasses could not be reused. after much hassle, which took about 20 minutes, I was not charged for the beer, and got my food. Order was incorrect, was told when I called back I would be credited. Which leads to...
...3. Ate at the restaurant. When finished, told server I had $37.00 in credit under my name , and would use that as the balance for the bill. Could not find my name in their drawer. Said I would have to pay, and if they found the credit, would allow that the next time. Replied I had credit, and certainly was not going to pay for this meal. They chose to argue with me. I took the initiative and used my "ghost" credit.
4. Another screw-up on take-away food. Was given the wrong order. Got home, and found this out, of course. Called, and was told I took the wrong one. informent them that I took the one I was given, with my receipts on it, but wrong stuff in bag. "Well, we have your stuff here." Told them I wanted new stuff cooked, did not want food that had gone home with someone. Third person on the line said, finally, "OK." Got there, found cold food in the bag. Would not give me money back, so did a chargeback with Visa. Screw these idiots. read more