The worst experience ever!!! They do not live up to what they sell, my brides was ruined. She paid $1300 for alterations that were done incorrectly and incomplete where the day of the wedding at the reception hall. We had to go to the store to get a box of safety pins just to have her gown fit, right, they sell you the world extremely expensive, and do not deliver the day you pick up your gown, and when it was brought to their attention with videos and pictures, they want nothing to do with us basically take your money and don't call us. They made our wedding day. Very stressful. I wouldn't go to them for a Girl Scout outfit. read more

This is the first negative review that I have EVER written about a business. I have also waited nine days to post a comment to refrain from responding in an emotional way. I was the one who recommended the shop to my best friend (and her daughter- the bride, who also came with us) so I feel somewhat responsible for not doing my research. When this shop was in Fanwood NJ, I had such a wonderful experience when purchasing my own wedding dress. Eighteen years later my best friend's daughter is getting married and Seng Couture was first on my list for options to share with her. It was one of those precious moments where now you're standing beside your best friend to help her find the perfect dress for her own daughter's wedding. There were positives; we had an appointment and did not have to wait. We had a nice dressing room to see the dresses, the selection was well laid out and the bottles of water were a sweet gesture as you awaited each reveal of a dress. What was not okay- was the associate who was helping us with the dresses. Her attitude rapidly became worse and worse as we tried on each dress. She was annoyed, she made snarky comments, her tone of voice was rude, as we made dress choices and gave feedback to the mother of the bride she would respond with passive aggressive remarks. It was AWFUL. We did not leave with a dress- but we found the "one". We asked to speak with a manager as well to see if there were any other options and he literally looked at us and said he "Was busy...". We decided that she would call later (it was a very expensive purchase) once she was certain about the dress. That also made the associate extremely annoyed. About an hour and a half later- we called to purchase the dress- (she was a size 0) and found out that there was only ONE DRESS available in the UK In a size 10 and could get here in March- Shipping and alterations not included. Why did no one check the availability of the dress while we were there????!!! So after all of that - it was not only the biggest waste of time- but an unnecessary stressful afternoon that could have so easily been so much fun for us all being together In celebration of her daughter's wedding. And all that I can say is- with this experience for a mother of a bride- I would feel even more terrible for a bride to be! I'm hoping changes will be made - as I am sure there are great people working there (there was a really nice associate who kept checking in on us and giving us great feedback-even wanting to see her back in "THE" dress! Maybe they have just become "too big" ! read more

I purchased a mother of the bride dress and they ordered a size 12 and I argued that I'm an 8 and they said it has to be bigger for better alterations. So since it my first time I purchased the dress and they said it would take 3-4 months and it took 6 months!! A week later I went to get it altered and basically had to get it all nipped and tucked. They ended up putting in a sort of bustier to keep the dress up and hem so much if it that I could have made another dress for a child. Ridiculous. I told them not to order me such a big size. Anyway the alteration ended up costing me another $600. Omg I was so pissed off. I paid it course because the wedding was in 2 weeks. Fast forward here I am at the wedding and within an hour the hem fell apart and the plastic wire in the bustier dug into my stomach and scared me for life. After the wedding I went into the shop and complained and they basically blame it on me and refused to take the blame. After a while they told me that the owner will call me and it's been two months and still I haven't received a call. This is the worse bridal shopping ever and would never recommend it to anyone!!! I'm giving this place a one star rating because there's no 0 stars available!! read more

I went to Seng Couture and said yes to the dress! I worked with Allana who was amazing and attentive. Prior to my appointment they sent a link for me to choose a few dresses for them to have ready for me to try on. Upon arrival, they had the dresses ready and Allana was very attentive. She asked what I liked and what I didn't like and would pull additional dresses that I might be interested in. She was very knowledgeable of what the alterations would be to the dresses and was so nice and easy to work with! Given that my wedding is on March 19, 2022, I bought a dress off the rack to ensure I would have it in time. If you're in the area and on the hunt for a dress, I highly recommend checking them out! read more

I just woke out from this store as employees in this store are rude, disrespectful and racist. They have a negative environment that is hard to even shop for a dress the attendant kept asking me questions about my ethnicity an my legal status. She did not allow me to wear heels to try on dresses. This place should be deleted from The Knot app as is disorganized and dirty. After trying on 2 dress the attendant mentioned she was going to get other dresses as I was in the more shape side . I ended up leaving and the attendant run after me and my mother to apologize. I travel from NY all the way to this store to be treated this way! Please avoid this is store! I could give a 0 starts to this place if this app will allow me so! read more

After 15 bridal stores, I finally landed on this gem! Other bridal stores give you time limits to try things on and limit to number of dresses. Seng Couture was patient and gave me time to try on as many dresses as I wanted. Their pricing was fair and alterations are included. Except for things like padding, lowering the Back and removing mesh. They are knowledgeable about the industry and have a parking lot in the back. Fittings can only be done on weekdays. Highly reccom read more

Seng Couture - My Wedding day - Accessories Near Me - N Plainfield, New Jersey

I am genuinely shocked at the positive comments. Unprofessional and just flat out disrespectful.

Wow! The customer service here was mind blowing. I was quickly greeted by the friendly girl at the counter who then showed me over to where the rest of the party was. Not one staff member who helped me today was rude. Very friendly and the woman who measured me was FAST! They made sure to go over all my information thoroughly. read more

I might post a longer review later but I recently did a virtual bridal appointment with Illian and she was WONDERFUL. She was able to understand my vision for my wedding dress even when I couldn't properly articulate it. I was sent 4 dresses to try on at home for a few per dress that ends up going back to you if you don't find your dress it going toward your dress if you find The One (which I did!!) I had an amazing experience and I highly recommend this shop. I really don't understand the bad reviews that I saw from years ago but they seemed like the customer's issues to me because all the details of contracts are laid out for you in writing and told to you. Also basic alterations are included for every dress over 1K which is so awesome!! I'm so excited for my dress to come in and Thank you Illian and Seng Couture for allowing me this beautiful experience as a bride to be! read more

Seng Couture - Accessories Near Me - N Plainfield, New Jersey

See all

Caveat- I'm not a bridal shopper, I was just in the bridal party. Still, be careful of this shop, as the woman helping us/ the bride was extremely overbearing. The location is convenient and the shop has a well-organized designer-by-designer layout of dresses in plastic protective bags. The staff is well organized to help out whomever needs help. They have separate areas where two parties can comfortably have people helping out brides to pick dresses. You can bring champagne, they'll have plastic glassware for you. The dresses are cool in that they have a picture (attached to the front in a plastic pocket) of what it looks like on a model. Apparently they also do free alterations. After that... all I can say is supportive staff did not seem to be working in the shop the day we were there. There were at least 4 people there working... and we felt we were getting pushed around, our opinions were not taken into high regard, and in fact, we were told our opinions were wrong. Ummm... last time I checked, the bridal party is the bunch of people who know the bride the best, not some random person who works in a shop. The poor bride felt pressured into saying things that she didn't mean or believe because of the sales clerk. She was also pressured into trying on dress silhouettes that she had absolutely no interest in wearing just to appease the sales lady! I can only imagine how some folks might be pressured into buying the wrong dress or unnecessary accessories because they are not strong and confident enough in their own beliefs or ideas to say no and stand up for themselves. The dresses were ultra-traditional, and not to our liking. The prices were fair. The ambiance does not make a bride-to-be feel special or pampered. At the end, the sales lady was trying to talk up how a commitment to the dress has to be made ASAP or the dress from a trunk sale would be gone. This made no sense because the dresses were going to be released soon to the public and the wedding isn't for over a year. All in all, I wouldn't go back. read more

Armanda is the best!!!! She is so sweet and made the experience so fun for my mom and I. She listened to what I wanted and went out of her way to make me feel comfortable and heard when looking for dresses. We are very picky and she was able to help us find a dress we loved! Everyone was so sweet here. We didn't say yes to the dress just yet but will be back to purchase my dress because we want to come back to Armanda! Seng couture had so many options within our price range and we loved how transparent they were with pricing. It didn't feel like some bridal boutiques where they try to get you in a dress out of your budget that you love and can't say no to. read more

I went to Seng Couture in May to pick out a wedding dress for my June 2021 wedding. I found the process was relatively easy, I had to pick out 5 dresses from the website so they can pick them for me to try on. I didn't know that any dress over $1,000 included free alterations so I only picked from the clearance section. It was also difficult to figure out prices because they don't list the prices online for a lot of dresses, but they are so helpful if you call and read them the style numbers of the dresses. When I went in for my appointment Seng herself looked me up and down and saw the dresses I picked and said no no I have the perfect dress for you and she brought me a different dress to try on. That one fit really nicely but was about $1000 more than my price range, which I told her and she went and found another dress which I absolutely loved and was in my price range. I did feel a little pressured on my first visit to purchase a dress, so I ended up leaving and coming back later that week with 5 more dresses picked out to try on, but I ended up picking the one Seng found for me. I can't wait for it to come in so I can see what it looks like on me! Unfortunately it was only available in a size 4 sizes bigger than my size (street size 16, wedding size 20, and dress I tried on was a size 28) and it takes 8 months for it to come in but luckily I had enough time. read more

Seng Couture - Accessories Near Me - N Plainfield, New Jersey

Lovely people. So knowledgeable on style and what clients wants on this special day. Very patient. It's takes a special person to work here and they have the right people. So many dresses to choose from. Prices is very reasonable . No pressure sales. Love it! read more

I can not rave enough about how great this boutique is. The staff is amazing, they were so attentive even though they were very busy. They listened to my needs and what I wanted my dress to look like. They helped me pull dresses and let me try on as many as I wanted until I found the dress of my dreams. They made me feel beautiful and special throughout the entire appointment. I am so grateful for them making this emotional experience spectacular! read more

Seng Couture - Accessories Near Me - N Plainfield, New Jersey

Excellent service! The communication between myself and the store was amazing and I am very happy to have chosen Seng! They allowed me to browse through their entire store until I finally found the perfect dress! Every single staff member was extremely helpful and compassionate throughout the entire process. My dress was absolutely stunning and I can't thank Seng enough for all the help. I highly recommend! read more

Seng Couture - Accessories Near Me - N Plainfield, New Jersey

See all

I am getting married and based off of the store's excellent reviews I decided to give them a chance. We actually went during COVID and the store had a temperature check and asked us to wear masks. They made sure we had our own sales/stylist who was great and proved she was capable of handling all 3 bridesmaids at once. All three bridesmaids tried on a size 12 and that size fit all three of them perfectly. As soon as the measurements were taken and the dress was ordered, this is when the problems began. What I am confused about is all three ladies were measured from head to toe and all of their dresses came back a little long, and a little snug. I'm confused why they were even measured in the first place if the measurements that were taken were not accurate. I am also confused why a store like this does not have a seamstress at the stor. All though the store's customer service was excellent, I was a little disappointed that my bridesmaids (all from out of town) had to take their dresses to an independent seamstress to be altered. I thought that because they were measured, their dresses fit should have been an exact fit. I also choose not to believe that all 3 of them shrunk a few inches in height and they ALL gained weight. With all that I have to worry about before my big day, didn't expect this to be one of them. read more

I recommend going to this bridal boutique for a bridal gown appointment because the young lady was patient, helpful and informative as I tried on bridal gowns in mermaid silhouettes. The appointment was: 1 hour enjoyable, carefree and efficient Wedding gowns were: $900-1500 (alterations are included for bridal gowns $1000+) Organized by designers The boutique: Charged $50 for appointment in case I cancelled 24 hours of the start time of the appointment or failed to show Had AC Had three full length mirrors Had a fitting platform to stand on Had public parking lot Included basic seam alterations, basic hem, bustle, steaming and garment bag read more

They ordered my daughter's dress at least two sizes larger than she needed. They charged for "free" alterations, which they botched anyway. We had to have the entire gown taken apart by a seamstress who knew what she was doing. The bustle they made was horrific. They wanted to do the least they could to get her out of the store! Sad. read more

It's that time of year again... Finding a prom dress can be a nightmare.. We looked for months and couldn't find anything until I discovered Seng Couture Bridal/prom shop in Fanwood... There are actually two stores one next to the other.. One for special occasions/ prom dresses..The other for the bride to be... The minute I walked in the door I was greeted by a friendly staff and my daughter was given one on one attention... The staff was extremely helpful in finding the right prom dress for my daughter. ( Did I mention she's 6'1 and a size 2?)This is no easy task because some gowns are too short and others too wide.... ...The first thing we were asked is if we had a style, and price point ... This was very helpful because I've found in the past you'll grab a bunch of gowns and after trying them on only to find out their out of your price range..... Seng Couture uses a basic sample size on some dresses and on others their sized to order...They can order a multitude of sizes and they know if the dress will or will not be available in advance.... One of the staff showed my daughter to the dressing room and helped her put on each of the gowns... She also helped her fasten and zip each one up, and take off the dress.We really were given great service...We found the perfect dress... I liked that if the dress needed to be altered it was free! The best part is we took the dress home on the spot and didn't have to wait for it to be shipped. That was a savings... The prices of the dresses are very competitive ... It is a boutique so their dresses can get a little pricey, but between the selection and one on one service it was well worth it... I found it's always good to go in with an idea of what your looking for... Seng has a very nice selection of short dresses, long dresses, mother of the bride, bridal party and accessories of all kinds...They also carry an array of styles... Seng Couture also custom makes their own dresses... I saw a wall of pictures of many of their happy clients in the dress they bought... Everyone looked amazing.... I would definitely use this store again... read more

See all

Armanda was wonderful. She made our first bridal visit a beautiful experience. Let's face it most bridal boutiques have the same brands, if you have someone who truly cares and knows her job well you will have a pleasant, successful experience. We said yes to the dress! I will be back for my mother of the bride and grandmother of the bride dresses. Thank you Armanda, you a a wonderful asset to Seng Couture! read more

They punctured my blood vessel on dress fitting. The owner did not apologize, instead they rush me out. read more

Seng Couture - Bleeding foot and blood all over my shoes and dress as well after the worker punctured my vessel - Accessories Near Me - N Plainfield, New Jersey

See all

This place is amazing the owner is very knowledgeable and helpful. She knows everything you need to know about a wedding dress and what you need and what you're looking for she's very thorough. I was very pleased with the customer service the prices and the place in itself. I highly recommend you coming here to find your ideal dress and experience. All the girls that work there are amazing and it really impacted my decisions on coming back and getting my dress from them and I'm happy I did that. read more

I had the most fabulous time at Seng Couture. Each person is so wonderful and genuine. This was the first and only salon I went to to try on dresses and it was a wonderful experience! I would highly recommend. The staff is professional, helpful, and truly cares about finding you everything you've been dreaming of! Alterations were such a smooth process and were included in the purchase of my dress which was a huge plus! They made sure to accommodate all my requests and make sure the dress fit like a glove! I just dropped my dress off for cleaning and preservation as well! 10/10 would recommend! read more

Seng Couture - Accessories Near Me - N Plainfield, New Jersey

See all

The customer service was absolutely horrible from start to finish! As soon as you walk in the place, Noons. Ones up to you and greets you professionally, they stand at the desk and stare at you like your walking into a regular retail store, not a bridal shop! The lady I had scared the absolute shit out of me telling me "Your not gonna find a dresss anywhere else in 7 months by your wedding date because dresses take 8-10 months to be shipped out. Telling me "you order from here though, it will still take 8-10 month but don't worry you'll get it on time" I said my wedding is less than 7 months away! They proceed to try to convince me to purchase a dress from there nearly chasing me out the store when I said I don't like anything and I don't trust them due to their time frame ! I left this store literally in tears they treat you horribly! Every other bridal shop I went to has 100% better customer service then them. They made no sense and literally made me & my mother a nervous wreck!!!! Run far away from this place girlies read more

Where should I begin? I don't know if it's just me but a dressing fitting is supposed to be fun experience and a time to remember, well this was one dress fitting I wish I could forget. On the day we arrived for our dress appointment there was 6 of us in attendance and we had an appointment. We were not greeted as we felt we should have been, we were given 4 seats and told, no beverages and no photos can be taken. Bummer as that was the first sign of buzz kill! Since this dress shop was chosen by the bride we made it work. We had to first look through numerous dresses to find about three dresses that were similar to what the bride had in mind for us. The assistant looked annoyed to help us with this process and we felt rushed. Now for trying on our dresses, we had been switching between dresses at least three times because as bridesmaids we wanted to look our best and wanted to please the bride. Our assistant once again seemed annoyed so they sent someone else to assist her. We finally chose our dresses and were measured. After we confirmed we would pay for our dresses then we were allowed to take a photo! We had our alterations appointment this past Monday, February 19, 2018 and it by far was the worst experience. We were not greeted pleasantly instead we were told they were busy. They asked for me immediately and only pulled my dress to be fitted, we had to let them know that we were a group and had an appointment. After that they gave us seats and then it was all of us waiting to try on our dresses one at a time since we only had one room. After my cousins tried in their dresses it came my turn, they did not offer me any assistance and instead told me to let hem know when I was done. They reason being, when my cousin went to try on her dress the assistant seemed very uninterested in helping her adjust her dress and make suggestions as to what would look nice on her. Instead she kept giving us back and forth as to why they do the alterations the way they do, seeing my cousin unhappy we voiced our concerns. Finally they took our suggestions and went to price out her alterations, a whopping $175 after the dress cost $180???? We were all in shock and decided we would not being do our alterations there. In all fairness they should have just given us a marked up price that included the alterations instead of basically selling us another dress. Her alterations were minor, hem, slit and back hem, I could only imagine what mine would have cost, since I'm expecting and I'm 4'9! I hope this review helps and helps them treat all their clients fair, equal and not rushed. read more

Rude, just rude. Didn't listen to what was asked for, told me I needed to "open my mind". Do not recommend.

I'm not quite sure I understand some of the less-than-stellar reviews here, especially if you look at their 1000+ reviews on The Knot I worked with Hilda who has 18 years of experience and was absolutely excellent, and did not give her opinions until the very end after I made a decision - and amazingly it matched mine. When the owner herself walked out and gasped when she saw me, I knew I had the winner! Advantages of purchasing at Seng: - they will price match even AFTER purchase - basic alterations included (bust-waist-hip seams, basic hem, bustle, steaming, garment bag) that will normally set you back $400+ at other bridal salons/boutiques - huge selection, many designers, huge variety in price points. There is a dress for everyone! - for plus-sized brides you will have plenty of samples to try on! I think this is difficult to find in some salons Cons: - None yet. Based on previous reviews, alterations may be a problem so I am PRAYING that this will not be an issue. However, in the designer I purchased I know my size which is pretty close so hopefully not much needs to be done in terms of alterations. Will update review if the alterations are not up to par... :-( read more

I purchased my Mori Lee wedding Gown at Seng Couture. When I came (8months) before the wedding to order it, they scolded me for coming so late, they were right! Apparently the gown takes around 5-6 months to arrive! The good thing is that when it arrived they were very efficient! Called me right away for a fitting and once I tried it on they were hands on it! Because it was ready in less than 2 weeks! They did the alterations and hem! Every single detail they took into account as the straps of my bra, etc! Everytime I came over they showered me and my gown with compliments, you come out of the store feeling like a princess (priceless for the wedding-related stressing days) Thanks Seng Couture! You did a great job and I was a happy comfy bride on my big day! read more

Seng Couture - My Mori Lee gown purchased and altered at Seng Couture - Accessories Near Me - N Plainfield, New Jersey

See all

My first impression when we came to look for bridesmaids dresses was questionable. We wanted to make this a fun, happy and memorable experience. That was squashed right away, first by the small size of the shop. Worst yet we were not allowed to sip the champagne we brought, nor take any photos at all, and we were given the bums rush to pick our dresses. The consultant appeared to be very young and inexperienced, which left us looking for our own dresses to pick out. They got annoyed because we kept trying on different dresses looking for the same color, designer and material. Once we purchased the dresses then and only then were we allowed to take a pictures. We made the best of it and were fitted by the seamstress who gave us the sizes on our orders. Our fitting appointment was the WORST experience I have EVER had in my LIFE. It started when we walked through the door. We were greeted with "we are very busy and you will have to wait". We didn't walk off the street! We had a scheduled appoIntment. We could have been told, "please wait we will be right with you. We are running a little behind." RUDENESS! Then we tried on our dresses and they were ALL too big. Why? when we were measured and told to order a different size then the dresses we tried on(which fit)? Scam to get extra money for tailoring! They actually had the audacity to quote us an alteration fee equal to the cost of the dress. When we refused they charged us $25 for chalking the hem which was totally uneven. The faux seamstress that they gave us made so many basic bad alteration measurement, that we decided to get the dresses altered somewhere else. That didn't sit to well with them. My dress "the mother of the bride" was "surprise" too big also. The amount of alterations needed to be made would lose half the intricate detail of the entire dress. I told them that the display size fit better and ask to try that one on again. To show them how they fitted me for the wrong size. To which the inexperienced faux- seamstress said she could not take it off the sales floor because someone might want to try it on.. Finally after much ado on my part the real seamstress came and told her there was no way she could alter the dress and keep the intricate detail. That was when I guess the manger/ owner told her to get the floor sample. For the sake of my daughter, I did not insist that they provide a resolution, instead, I took the floor sample. They offered to add the missing beads, which I had to wait for. Never offered a discount for taking the floor model or an apology for all the errors on their part. I wouldn't recommend to my worst enemy to this place. They were curt, rude and totally dismissive. No customer service what so ever. They really should think about hiring more experienced customer service oriented people instead of family members. Don't let this place ruined a very special moment for you. Go somewhere were you will be treated as a paying customer should on your special occasion. read more

A friend of of mine had a terrible experience at Seng when they pressured her into buying a dress and lied to her about the shipment date in order to rush her. They also added extra charges for alternations that were supposed to be free. My girlfriend needs a bridesmaid dress, and at the beginning she thought to go there to look for a dress. Obviously she changes her mind. She will look elsewhere If my friend not happy - I'm not Happy read more

Terrible Experience would not recommend. They offer money off for their good Yelp reviews. Please take my advice and take your business elsewhere. Good businesses and people are out there, wish I had given my money to one of them instead of seng couture. read more

In search for the prefect wedding dress I booked an appointment at Seng Couture. My consultant Hilda was amazing! She was kind, patient, and entertaining. She knew exactly which dresses were contenders and which ones were not. Hilda is insightful and really gets to know the brides that she works with. Thank you so much for making this a positive experience for my family and me! I can't wait to come back and pick up my dress. read more

I had a great experience dress shopping for my wedding dress and my mom's dress. Unfortunately, my fiance decided he did not want to get married. He ended the relationship and we had to cancel our wedding. Seng Couture, was not understanding and sympathetic towards us. My mom dress and my mom's dress were not even altered. They wanted the dresses out of the store and told us to sell it on Facebook market place. It is tragic that my wedding was canceled, and my engagement ended. I would think they would be more understanding. I had more sympathy from my wedding venue and other vendors. I do not recommend them. You never know what something tragic is going to happen. read more

I had a wonderful experience at seng couture today! My bridal consultant Armanda was awesome!! Super kind, funny, honest & made me feel super comfortable. Armanda made the day! so happy I chose song couture. Cant wait to pick up my dress read more

Seng Couture - Accessories Near Me - N Plainfield, New Jersey

Very good service and display. Sent is nice. Nice apparel display with ok prices. Convenient location and hours.

The worst people by far. Just rude and will not even remotely help as they do not want to be bothered

Ok so I decided to make an appointment at Seng after a day of bridal gown shopping in NYC with a friend fell through. I decided to just go by myself as this is a second wedding for me, I have no bridesmaids and my sisters don't live close by. I know most people would be put off by going to dress shop alone but I was looking forward to it - just being able to try on dresses I like without having anyone push some ugly taffeta ballgown on me! I arrived and although my appointment was with Patricia, Illian assisted me. I showed her some photos of dresses that had caught my eye so she got a general idea of what I was going for. She went on her way to go see what would work and I was also free to peruse the racks. What I truly liked about the salon is every garment bag has a photo of the dress in the front of it, so you can see what the dress looks like without having to guess if you'll like it or not. There are all kinds of dresses with price points and I saw dresses that went from $700 all the way up to $5000. A good majority of the dresses that I pulled I found to be very reasonably priced and well within my budget. Illian and I had about 9 dresses that we pulled and we tried on each and every one of them. Some were nice, some were not me, some wowed and others were meh. But I did get it down to 2 dresses which were in contention. I walked into Seng Couture not really thinking that I would buy a dress. It was a whim appointment and now here I was wearing a dress that I was in love with. So I did it - purchased a beautiful Kitty Chen gown. Everyone at Seng was great. Seng herself is such a doll and a family business that makes you feel as if you are part of the family too. Illian was fantastic, the dress I purchased was one she pulled for me and it was like having a sister there at the appointment - made it an awesome experience for me. Can't wait to see my dress in a few months! read more

I had an amazing experience at Seng. Armanda was incredible. She helped me try on maybe 15-20 dresses. She was determined to help me find the one and listened to my likes and dislikes. I would highly recommend requesting her as your consultant! read more

I'm a little surprised at the negative reviews, but I think some people have different expectations for wedding dress shopping. My experience was nothing but positive from the moment I made the appointment. They called me shortly after to tell me that my mom's appointment for mother of the bride dress and my appointment overlapped,so we wouldn't be able to see each other the whole time(wedding dresses are next door to bridesmaids/other dresses. I already knew this and the layout of the store since I've been here recently as a bridesmaid..and I actually planned that on purpose so that my parents didn't have to be there the whole time(I had my MOH with me), BUT it was so nice of them to call and point that out. I also sent them a few emails before my appointment, indicating the dresses I was interested in trying on. They got back to me very quickly and told me which ones they had in store. As soon as we walked in, I was greeted by someone at the front desk . I checked in and was given a thorough explanation of the process and layout of the wedding dresses in store including designers,etc.. They first have you look through the racks yourself. There are pictures on the clear bags that the dresses are in so that you can see what it looks like. These pictures also happen to match the pictures on the website. I showed pictures of the style I had in mind and everyone was very helpful to help me find dresses to try on along with my MOH. My appointment was with Hilda.I tried on at least 10 dresses and she was just amazing. I felt so comfortable with her and she made getting in and out of each dress quick and fun! She even helped me through my process of elimination. I fell in love with the first dress I tried on which happened to be one of the first dresses I saved in my research and requested to try on through email. With the other dresses Hilda kept asking me: do you like it as much as the first one or even more than the first one? We only put aside the ones that I could answer yes to. If it wasn't for her, I would've taken a long time to narrow down my choices, but with that in mind, I narrowed it down to 2(and ended up going with the first one). Unlike the other reviews,my MOH was allowed to take pics of me(but I asked in advance if an employee could take pics of me on their own phone),so not sure if they changed their policy. This isn't a bridal salon where they serve you champagne, but that's no big deal to me because we celebrated afterwards. As a bride, I think it would be tremendously helpful if you do your research and get an idea of what styles you are interested in. I had a very specific style in mind,spent time browsing different designers,and browsed the Seng Couture website. I'm glad I chose to return here rather than go to another bridal salon.I had a great experience and said yes to the dress! read more

Buyer beware!!! I purchased my mother of the bride gown from Seng Couture for $1050. They charged me $800 for alterations! Never did they explain that alterations on this gown would cost almost as much as the gown! They purposely order a larger size so they can take advantage of you when doing the alterations. There is no sign that tells you the cost of alterations posted in the store. They are shrewd, dishonest, rude and lack customer service. read more