It honestly was not as big of a wow factor as I had hoped…read more... Our tour guide for the cave was subpar at best! He did a very bad job at sharing the ecological (and anthropological) history of the area He did a bad job answering questions... We were rushed through the cave ........ It is a beautiful cave though, especially the part where you walk over the water over the bridge ((but definitely should not be a top 10 National Geographic cave walk!!!..?!!! I have seen much cooler caves!...) The animal park is very fun. They take nice care of the animals and they actually have a great variety. My two-year-old had a great time with the animals. The cenote Was ***extremely busy !...... full of loud obnoxious tour groups who completely ruined the whole vibe There are catfish in the water that do not bite The cenote is small. The water is crystal clear! It is very fun to explore! Bring a mouth piece for the snorkel, as they do not provide those (the thing that enables you to breathe while you are under water) The water is FREEZING cold Even colder than they advertise There are no wet suits We went Thursday at 1 pm for the cave, and 3pm for the cenote, so I was not expecting it to be busy..... The cenote is 10 minutes away from the cave ( you have to drive there) Aktun Chen is about 20 minutes down a dirt road- once you exit the highway, there are signs saying you are heading the right way to the cave/cenote, but I kept doubting myself.. as the dirt road feels very remote Glad I went, but honestly would not go back again... PS- they say no sunscreen to protect the cenote, but allow bug repellent lololol -- do you know how much more toxic bug repellent is than sunscreen?? Hire better staff, and I will feel inclined to give a better review It felt like a cattle corral ..... did not feel genuinely cared for ((or that the staff genuinely cares for the environment!..!.!.!)

We signed up for the combo package which included ziplining, then a cave tour and then the cenote…read more The whole family unanimously agreed Aktun Chen was the highlight of our 1 week trip to Mexico. The ziplining was 10 ziplines, and the tour guides were fun and allow you to go upside down or 2 people at once on some of them. Make sure to bring money to tip the tour guides! The cave tour was the weakest section but I admit I did learn a bunch of interesting geological sorts of stuff. The cave actually gets a bit muggy and so the cenote was a great way to finish the day and cool off. They have you do a very brief "tour" in the cenote and then we were given about 30 min of free, unsupervised play time there. The water is clear, cool, clean and you adjust very quickly to the temperature. The lighting and colors were MAGICAL and the kids loved swimming amongst catfish. Water shoes were perfect for the whole day. You get a locker at each site. Towels and change of clothes are handy at the end of the day- don't forget those! And keep in mind that getting to the front entrance of Aktun Chen is not the same as getting to the actual reception area - it's ~ 3.5 km down a windy dirt road. Something to consider if you get motion sick easily, or something to consider if you rent a tiny car that might have difficulty on dirt roads.

IMO I do not recommend for small children. Fernando and Fernanda (not sure if they were messing…read morewith us with their names) were our guides. They were wonderful! We didn't go crazy fast but it was fun and dirty. Recommendations- expect to get dirty, buy bandana, they provided goggles. Wear clothes you don't care if they get dirty. Wear your bathing suit. Pack your towels in a closed bag. Wear socks and sneakers, pack water shoes for the walk to the cenote is over tree roots and rocks. We would recommend this for those who like this activity. We did the 11:30-2:30 trip. The cenote was chilly yet refreshing.

What a great time! We were picked up promptly at our hotel and driven to the "ranch" where we're…read morewere offered bandanas and goggles and given a lesson on driving the buggy. (It's pronounced Boogie) Don't pass up on the bandanas or goggles. It's dusty, muddy. You will thank me. Chris and Carlos were awesome guides. We drove maybe 15-20 minutes along bumpy dirt roads, peppered with mud puddles, which my driver HAD to maximize with each splash through. The cenotes were amazing. Crystal water, perfect for swimming and diving. Our knowledgeable guides gave us an informative history lesson on the cave system and some Mayan artifacts. We spent 30 minutes there before heading back. Once we got back to our starting point, we were offered showers and a snack. So yea, I suggest you get with these guys for a 3 hour tour.

Book this tour!! I went with my husband and we both cannot stop raving about this excursion. We…read morewere debating between this, and xplor- very happy with our decision. Transportation was right on time, no transfer to another bus, or another stop, or (like other excursions we've been on). Also it took less than an hour from the hotel zone. The guys working at Selvatica went above and beyond. What a nice group of people working. Every single person working was non stop going, and still were so happy and nice. They made us feel comfortable, and made our day so enjoyable. It is a guided, organized experience so you're guaranteed to do everything that you signed up for. Barely any wait, and you're basically with the same group the whole time. The light 'snack', is a turkey sandwich, and then you get lunch (tacos/fajitas) at the end. There's a very cool bar, the place itself is picture worthy, you feel like you're in a tree house! Highly recommend doing this. There are lockers there, but can't bring phones on most of the activities. There are photographers (hanging from zip lines!), and photos for purchase at the end. $100, however they came with nearly 150 photos, worth the purchase. Recommend - wearing comfy clothes, bring a swim suit, and if you have crocs id wear those.

we had such a great day from start to finish with everyone but mainly Chino. He was the best with…read moreguiding us through the day. thank you for making our experience one of the best ones! highly recommend asking for him!!

Great day tell with Oliver as our guide. He's very friendly & knowledgeable. E we hit Tulum ruins…read morewhere he explained Mayan history. We were advised to leave at 8 by Adolofo who sold us the trip. Tulum ruins were empty when we arrived. By the time we left it was getting packed with large tour buses. Next into to cenote for some snorkeling is cool, refreshing fresh water caves. Everyone wears life vests so it is very safe. Again Oliver explained history of cenote use by the Mayan people and how they believe they were formed. In way back to Playa del Carmen, we hit Tropi Taco. Food was muy delicioso as was the choice of juego. Lunch was included in the price as was beer, water, & Gatorade on ice in the van. Overall, great trip with a great guide Oliver

My husband and I stayed at playa del Carmen and wanted to do some exploring in the Tulum area…read more There's plenty of taxis waiting to take you out but it's hard to find one coming back so we inquired with this company about a package that would take take us out to the Mayan ruins and to a cenote. The price sounded fair and we booked for 2. Adolfo helped us and we informed him we wanted something mellow because I am pregnant. Some of the perks he promised were water, buffet lunch, umbrellas for shade and extra precautions because of my condition. He asked us to meet him outside the booking office the next morning at 11:30am so he could walk us to our driver that would be around the block. He wasn't there, not a problem someone else walked us over. On average the trip was suppose to be 11:30-6pm I believe. Our driver was horrible. Keep in mind we are both Mexican, live in LA and have experienced Tijuana drivers so we are used to wild driving. This was completely unsafe and on a different level. It's about an hour drive. We were in a van with a family from Canada and one of the little kids threw up because of how fast this guy was going. I saw the cooler in the van but no one was offered water. We got to the ruins and we were handed off to our tour guide. We were led to the bathroom and an expensive gift shop were everything is ridiculously overpriced. We bought water here. It was scorching hot no offer of the promised umbrellas. The guide was rushing through and said to follow him and we would have time in the end to go back into the ruins to look around and take pictures if we wanted. We were asked to meet him at 3 for pick up. Although we were all done looking by 2. The Canadian family was probably down at 1 because they wore sandals and it was too hot for them. Wish they would tell you bring walking shoes, hats and umbrellas as there is little to no shade. A lot of wAsted time here waiting. Same driver picked us up and took us to the cenote. The drive in is long, unpaved and extremely bumpy. I was super worried for my belly and in pain. This guy was driving in extremely fast. I told my husband to say something about his driving and he seemed bothered. First he said someone else would be picking us up and that we should let the driver know ahead of time. Mind you our registration form indicated I was pregnant and to be cautious. Also pregnant or not that was just terrible driving. We got to the cenote and were rushed to change. We had time for a quick dip and given some information and then quickly led out. I was so disappointed we didn't spent more than 10 minutes there before being rushed out. No time for pictures or even a little swimming. The changing rooms are poor. The barely there curtain does not offer privacy and you pretty much have to be okay with being being exposed because the wind will blow it away. We changed and stood around like idiots not knowing where to go. Finally, someone informed us we'd get picked up to eat lunch. We were driven to a different part of the park probably around 4:30 and their idea of a buffet is rice, beans and 2 tiny taquitos. It was delicious but definitely not a buffet or enough food. This was a super late lunch and I would have bought food at the ruins had I known. Thankfully our other 2 drivers were caring and mindful. We had Samuel who was super friendly and caring. He's the reason why I'm not leaving 2 stars. It's not good when you're hoping not to get stuck with unprofessional people. All drivers need to be safe. Tour at the ruins need improvement. Time at cenote needs to be extended and they need better communication with clients. Lastly, they need to honor what they are promising when they sell you a package. They are a company with many staff members so adequate training for all is key. I would try a different company if I return.

Was looking for a quiet/peaceful cenote without all the zip lines, ATVs etc and this one was…read moreperfect! Recommend bringing a mask+snorkel if you have one, lots of fish and things to see underwater inside.

Stunning and intense cenote, one of the best. There was so much to explore, a place to jump into a…read moresunny open part of the cenote, and many portions of the cave/cenote to swim through. There were bats living on the ceiling that were adorable and didn't bother the tourists, and there were picnic tables outside to eat your lunch in the sun before or after your visit. The main thing they did not have was a locker system. I recommend bringing a lockbox or some way to store your care keys securely so you don't have to just stash them in a bush somewhere.

Book directly!! Use Whattsapp to call them +52 984 132 0882 ask to be picked up at the meeting…read morepoint COCO BONGO in Playa del Carmen. Bring: Swim shorts, Bandana to cover nose, Towel, Change of clothes, Water sandals, Backpack, Mosquito repellent, Sunblock, sandwhiches & cash. Their location is VERY SAFE & only 10 minutes off the main 307 Road in Tulum. You will NOT be deep and isolated in the jungle. We did ATV, Ziplines, & Cenote Combo and had a great time. ATV & Cenote swim about 30-45 mins each, Zip lines - 4 total. Definitely worth doing it, Time did NOT feel short at all; just enough to do multiple activities in 4-5 hours. Any transportation to and from the jungle area just adds more time. Highly recommend for Families with kids (8+ minimum age) to all activities. The guides take care of you & make sure you're safe. Even if your hesistant about ziplines you can do the small ones only. The biggest one is about 7 stories tall & 1 minute long- I think. It has an awesome view above the tree line & you shouldnt skip it!! If I return I will do this excursion again.

Summary: Four stars because the experience is AMAZING. Removed a star for big discrepancies in…read morepricing and the photo package they offer is way too expensive. More on this at the end. Pricing: Sites like GetYourGuide.com will rip you off. Make sure to shop around and consider booking directly with Maya Adrenaline. We paid $100 a person while other folks on our same tour only paid $41 a person. Removed half a star for this because partnering with third-party websites created this price discrepancy. Experience: The location is beautiful and feels remote even though it is only 10-15 minutes from the center of town. The ATVs, horses, zip lines, and cenote are safe and so fun! Our guide, Julio, was very sweet and did a great job. NOT accessible for individuals who may have mobility issues, like folks in wheelchairs. Food: NOT VEGAN OR VEGETARIAN FRIENDLY. Honestly, the lunch was pretty bland. I recommend bringing chips or something dry to hold you over until you get yourself something more filling. Shopping/Add-Ons: The souvenir shop feels like a hassle because they basically force you to take a look at the wares as part of the tour. They stated something to the effect that the souvenir shop was Maya Adrenaline's way of giving back to the Maya community because the profits go directly to the Mayan people. If they're concerned with giving back to the community, they should provide livable wages and donate a percentage of their profits to Mayan nonprofits. Passing on the responsibility of "giving back" to the consumer is not a good way to market their products. Additionally, they offer a photo package at the very end of the tour for 1000 MXN pesos. First off, that's ridiculous. The photo package should be included in your ticket, period. It isn't fair because they sell the photos PER GROUP, so a large group gets the photos for a much better price than a pair. They should also tell you about the photo package at the BEGINNING so you make sure you take good photos and you have more time to consider whether or not you want it.

This was a great package until the very last portion of the tour. We were given 70 minutes to…read morefollow a guide through a very challenging jungle path, resting every 20 minutes due to water replenishment and hand fatigue. Afterwards, we were dropped off for 90 minutes ata beach resort where the food prices were very high and the food was just average. This part was easily 45 minutes of a wasted trip. If we were just dropped off at the port, this would have been a better experience. I will reconsider my experience and provide this business with 4 stars strictly due to the ATV experience.

Transportation showed up only once out of our 4 trips. We wasted a good amount of time waiting for…read moreno show pick-ups. I gave 2-star rating because at least they issued full credit for services not provided. I recommend grabbing taxis. There are plenty of taxis available. The 4 taxi rides would have totaled $185 versus their price of $278

One of my GFs and I did the cenote and zip lining tour - our guide was great and we had a great…read moretime. The lunch that was provide was mediocre but can't really expect nothing more coming from a tour. The shuttle was on time to pick up and drop off. Definitely recommend.

We went on an Xtreme ATV & Snorkel on Sep 30th. After having paid $250 USD for the excursion…read morepackage and another $30 USD for the ATV damage insurance they say is not mandatory but fear monger you into definitely buying to avoid thousands of dollars in damages, they demand another $77 USD to access your own photos to keep as memories. The guide is not allowed nor interested to offer to take photos of you on your own phone, so the company can sell you their own photos of you. The entire thing is a money grab and sub par quality as best. staff are unfriendly and the guide was rude and dismissive. He singled me out by asking if I was an expert swimmer and proceeded to draw the cross and say he is going to sacrifice me when I said my swimming was so so. The ATV guide mislead us into believing we are going to be on our own and very likely to damage the ATV or collide into something and be on the hook for thousands of dollars in damages. Instead the ATV tour involved everyone driving in a singular line behind the guide at a medium speed where it would be impossible to crash or damage the car. I do not recommend this company and their packages; there are many others I have tried in the past with friendly guides who are polite and caring who offered to take photos to help us take nice photos away as memories.

I used Cancun Discounts for a return trip to Playacar from Cancun airport and a few weeks later for…read morea return trip to Akumal from Cancun airport. Both times I received excellent customer service from all of the employees I interacted with including the drivers. I have recommended them to others and will have call them the next time I am in Mexico.

I would echo what many other reviews report about JS Tours being a disingenuous company. Their…read morewebsite's technical errors (and misleading information) resulted in my request for an airport shuttle being denied shortly before my flight. I originally requested the shuttle two days prior to departure and received an error saying 24 hours was the maximum time window prior to a departure that a shuttle could be booked. Therefore, I waited an additional day before resubmitting the request, only to receive the same error. I contacted the company's support and described the issue. They thanked me for helping to identify the website misconfiguration and then promptly refused to help sort out my shuttle request. The original issue could be overlooked as simple human error, but the company's disregard for their customer's well-being was a disappointment.

I HIGHLY recommend this beach and restaurant!…read more The beach has the softest sans ever. You pay a fee to sit at the beach/restaurant section. Which we don't mind because we had service the whole time while there. The food: delish! The mocajete is a must. Actually everything on the menu was so fresh and delish! I would come back just to watch sunset and eat here. The service is top notch. Nothing is a problem with the servers. Parking is free as long as you show receipt from restaurant. Beware: as of May 23rd, construction off the beach is ONE WAY! And due to Tulúm expanding (which I am happy about) there is much traffic and construction. Just be mindful of that.

The staff were super friendly and checked up on us to make sure everything was good going above and…read morebeyond. The food was amazing quality and taste was amazing.