It actually pains me to write this review. I genuinely really thought I found "my" eyebrow place since coming back to Chicago. However, after a very awkward encounter today, I will not be returning to Selis.
I walked in today to get my eyebrows threaded as usual. When I walked in the woman who usually does my eyebrows was acting very off and then said something to another woman who I assume is the owner. The woman looked at me and said, Oh, I wanted to speak to you. At this point, I'm like oh goodness, like I don't have time for a sales pitch right now! However, to my surprise, she said that I left the last time after I canceled my payment and they tried to catch me but I was in such a hurry. Like what?
I am really confused at this point, and they know I am confused because they keep just accusing me of "canceling" my payment and "leaving" in a hurry. But in my mind, I'm like, ok, how do you cancel an apple pay payment that has already been captured, and two, even if I was in a hurry, this place is on a very busy road next to a college - so the chances of me just peeling out and being off on my way before they could come out to my car and just fix the situation right there is just zero to none.
At this point, I am annoyed, and I just want to go, so she did my eyebrows very quickly, and I went to pay as usual with my apple pay. I asked if they knew what day the transaction was from and she showed me a picture. The screenshot stated that the transaction was canceled due to inactivity. Due to inactivity. The girl that does my eyebrows further expounded that the screen just kept spinning round and round. When I said, that sounds like an error with your system or your internet, she again called over the other woman. So you can continue to accuse me of canceling the payment but when I start making sense, all of sudden you don't want to talk to me or take responsibility?
Surprisingly, my payment went through just fine this time as it did every other time - so again, not sure what happened that day but it was 100% no fault of mine.
The nerve of this place accusing me of purposefully canceling the payment and then like running out? But then I come back? Of all the times I have come here, I have gotten one free eyebrow. I usually forget the card because yes I am always in a hurry, I am very busy. I don't come here for free stuff. I came here because I liked how you all did eyebrows. However, being accused of canceling a payment has left a very bad taste in my mouth. I think if you had just been like, there was an error and we weren't able to capture your payment last time - we could have continued our beautiful and harmonious relationship for many years. But your continuous assertions that this was somehow my fault is not cool, or professional.
To be clear, the payment did not go through, I did check my banking. That is not the issue. If the payment did not go through, I am happy to pay, which I did. The issue for me is being accused of somehow purposely canceling the payment. If the machine is spinning round and round that is an indication of a system or wifi issue. If you saw that, why would you not address that? No, YOU let me leave, and now you want to blame me for canceling the payment and then peeling out into heavy traffic before you could catch me? No, big fat bologna! Acknowledge your part and take ownership. Maybe you can save a customer next time. read more