Dimitri the said owner of the storage facility charged my credit card even know I moved out well…read morebefore the due date.They told me I needed to give 20 days notice after they charged me but never told me that when I called to make preparations to move out 18 days before when I called and talked to the owner himself . 5 days leading up to the due date they refused to answer my calls or messages asking then to take my card off autopay. they still refused to answer my calls or respond. STAY AWAY!!they are very dishonest and unprofessional. terrible experienc!

The owner of this company personally set me up with a storage unit at a discounted rate and was…read morevery pleasant. Since I started trying to terminate my storage unit lease over a year ago however, he has outright refused to speak to me. I am getting harassing phone calls including one I received on Christmas Eve in error, and letters alleging I owe rent for the month of February when I vacated the storage unit in December. This company has outright lied to me on multiple occasions. Stay away!

The nicest, safest most reasonably priced self storage units I have found. The units are brand…read morenew, lighting is good and management was wonderful to deal with.

From the owner: We offer secure self storage with 24/7 access. We have 5'x10', 10'x10', 10'x20' and 10'x 25' units…read morewith a 9' ceiling. If you have any questions or would like to set-up an appointment please call 585-431-2050

What a wonderful company and people! Our NFP had to pour a…read morefloor in our storage barn, and in order to do that we had to get the barn emptied. Viola storage had 2 containers here within a day! We were able to get the barn emptied, floor poured and containers emptied in less than 2 months. HIGHLY, HIGHLY RECOMMEND how wonderful this company and Russ were to deal with I wish we could leave more than 5 stars! Thank you Viola!

From the owner: Family-owned & operated, we provide on-site storage and office container rentals in Rochester, NY…read more We are committed to giving you the best storage solutions to fit your needs

Had two pods for a long distance move. Scheduled delivery to our new address. Delivery was…read morecancelled THREE TIMES without notification. I didn't learn of the schedule changes until I called to inquire about the status. Twice we had movers lined up to help unload. This small business had to be cancelled and thus lost income twice. Unconscionable. Would never recommend this company to anyone. Rating should be a 0 but I had to give a star to proceed.

We encountered some changes in realistic expectations not being properly communicated when we set…read moreup the appointment and this caused some frustrations. However, ultimately the company did take action to try and improve our experience (and it worked, we're much more satisfied). The only remaining frustration is that we are scheduled to be without our belongings for roughly two weeks longer than expected after a cross-country move. But the experience as a whole did improve after dissatisfaction was expressed.