Excellent service from courteous staff. Employee went above and beyond to supply me with all the…read moreboxes and packing material I needed.

We have just completed our storage time at Nave. We are moving and needed a space for some extra…read morebelongings. Ted was so helpful in finding a good unit that perfectly suited our needs. The space is very clean. The space is not temp controlled however, our unit was inside on the first floor. It did not get ok hot in the summer.

I stored some of my belongings at Ignacio Mini Storage for 6 yrs. This place is excellent and very…read morewell maintained. The Manager Rainy C is exceptional. She was very Professional and kind as it was a big deal for me to finally move out. I never had an issue and also knew my belongings were safe. I would highly recommend this Business.

I am so grateful for associate Louise at store 150 also known as Ignacio Mini Storage located in…read moreNovato,CA. I came into Ignacio Mini Storage very discouraged and ready to end my contract. Louise was able to find me a new storage unit that was more in my price range. It is because of Louise and her excellent customer service that I am still a customer with Ignacio Mini Storage. Thank God for good people!

I loved this place. All the staff were warm and friendly…read more -Even the staff at the storage site were very welcoming. Always nearby if needed yet they gave a lot of personal space which I appreciate. Novato Self Storage has a small family owned feel which I really like. The price was very affordable 4x4 @ $34/month. Including the 1x fee I was able to move in for less than $80 The storage site was very clean. Overall the business is well organized very user friendly easy in easy out. No hassle. The only cons to this place is the main office being separate from the actual storage location. I was pre-warned about the mice before I moved in and asked what type of storage containers I had. I said cute decorative boxes. I was encouraged to store in plastic containers so the mice wouldn't get to them. I followed suit. Stored my things for a few months. No mice in sight, but grateful for the heads up. That shows integrity. I know we don't want to believe it but there are going to be critters @ any storage place. That's why they offer insurance -in case anything happens. I know it sounds like a fake post but seriously with good organization and great customer service, you'll win my heart any day.

I'm so happy I decided to check out their rates and storage facility. Their office is conveniently…read morelocated on Grant Ave., in downtown Novato. If you buy supplies there, they give you a discount if you have a storage space with them. Their personal service makes a stressful process a lot nicer:

I just vacated a storage unit after 7 years and I have to say this was one of the nicest storage…read moreplaces I've ever been. I have had several units before. The people are so friendly and helpful, Peter especially, as my brother had just passed away and I was loading all of his stuff into storage. The place is so clean and the access is easy I could pull my truck very close to my unit. There are dollies nearby to help you load and unload, it's air conditioned and there is a clean bathroom available. The fees are very reasonable. If I needed another storage space again I would definitely go back there. I give 5 stars!

Very helpful staff. Evan was helpful and knowledgeable. Convenient location as well. They even have…read morerental trucks! Well done!

Jo was amazing. She is a pro's pro and made my experience fantastic. She made sure everything was…read morein order and did so with genuine sincerity

1 Star I have been a…read morePublic Storage customer since 2023, and the constant rent increases have finally driven me to leave. I started at $129/month. Since then, my rent has increased as follows: $129 $146 $177 $208 $219 $252 and now $292/month. That means my monthly rent has gone from $129 to $292 in about three years -- an increase of more than 126%. What is especially frustrating is how frequently these increases occur. The first came after only about six months, followed by additional increases roughly 9 months, 12 months, 9 months, 3 months, and 8 months later. I understand that businesses occasionally need to raise prices, and a reasonable annual increase would be understandable. But repeatedly increasing the rent on an existing customer to this extent is excessive. A unit that was affordable when I moved in has more than doubled in price. At this point, I have had enough and am moving my belongings elsewhere. If you are considering Public Storage, I strongly recommend that you do not base your decision only on the advertised move-in rate. Ask what you can realistically expect to pay after 6 months, 12 months, and two years. My experience shows that the initial price may bear very little resemblance to what you will eventually be charged.

Okay, so this place isn't perfect. the buildings are run down and while I haven't had any problems…read morewith water leakage onto my stuff I have seen slight water damage in walls of vacant units and buckets do reside on the floors in hallways during the rainy season so clearly the roof has issues--in our building at least. There are no elevators to speak of, but they do have a forklift to lift stuff to the second floor if you need it. The attendant is a a very nice guy, but often a bit hard to find. He rarely stays in the office. However, just a honk of your horn and he usually comes a running so its only slightly annoying. I wish they had some extended hours beyond 5 p.m., but they will stay late for you for a nominal fee, which I haven't needed to avail myself of because my schedule is pretty flexible and I can get there early enough to be out by 5 (or 4 on Sun.).. I also wish they had a drop box outside the gate so you could drop a payment off after hours, but alas the drop box is just outside the office just inside the gates. Now, you may be reading and think, wow she really thinks this place sucks, but no--far from it. Despite a few little shortcomings these negatives are greatly outweighed by their very budget-minded rates. Having heard from friends and neighbors about storage rates at most other facilities around Marin, I can tell you A Self Storage is a steal. You want to go to one of those pretty places with elevators, nice little hand trucks and sparkling facilities? Fine, go. but you'll pay through the nose for all the bells and whistles. A Self Storage is half the cost of some of those other places. So its your choice: pay high rates to give your extraneous belongings a really nice home or pay a few measly bucks to stash your stuff?

The folks who work there are pleasant and responsible and my unit's contents are in good condition.read more

It's a great place to store your stuff but definitely go organized and clean it once a month…read more There's a rat issue I've noticed and it's been destroying my stuff. I don't know if anyone is having issue there. But I am. But overall it's a good place and it's secure with a keypad.

Good luck trying to get ahold of anyone if you need assistance with your unit. I called 3 times,…read moreleft 3 voicemails, and stopped by in person---all to no avail. Their live agent chat is also useless. I'm very disappointed in Public Storage *editing to say that I was ultimately able to get in touch with them and they were helpful

They don't answer the phone. There is no posted hours of operation. They don't even return your…read morecalls. This place is a joke

We have had a horrible experience with Deer Island Storage. Our storage unit let in considerable…read morewater, causing significant damage to everything on the floor. So many of our belongings have been ruined. It is poorly managed - they only work in hardcopy and don't use email. We experienced multiple billing errors that ultimately required someone to go in person to resolve them. If you care about what you are trying to store, I would recommend someplace else. Don't risk it.

Mason and Marian help me find the perfect unit for my needs also it is super convenient for them…read moreto have U-Haul right there at the property Marian was beyond helpful with showing me the process since I was new to renting a van. Mason was great at helping me with my reservation.

I don't use this place. I am not intimidated strikes me a sketchy business because I didn't reach…read moreout to post this review

Nice people and great space for your rv. That's it in a nut shell. Happy to have found this place.read more

I leave there's a review because of another review on here and I'm gonna back them up. I had paid…read morecontinually for a long time this business. I never got a gate code when they changed the business name and then they moved my vehicle without my knowledge, so they're not to be trusted. After original Mac Andy sold this business I've never met more unprofessional people running a business than this place. I suggest you rent your place somewhere else.