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Select Restoration

3.5 (11 reviews)
Open • Open 24 hours

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Biohazard cleanup

Damage restoration

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3 months ago

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1 year ago

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2 years ago

Poor communication, poor customer service, and ultimately end product was substandard service. You get what you pay for.

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3 years ago

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5 years ago

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9 years ago

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6 years ago

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Constructeam - Grosse Pointe Shores Project After

Constructeam

(11 reviews)

If you have AAA insurance, they tell you to use an approved vendor, and you find yourself backed…read moreinto a corner with Construct Team....run away as fast as you can. Cipriano's are in the wrong business if they are unhappy with their pay rate of AAA. They complain that they don't get enough money to do a job and the repairs to your home suffer. Construct Team is only worried about their bottom line. Your home and repair will only suffer for an insurance claim. They cut corners to profit more. The paint work they do is college apartment level aestectics. I was sold a scope of work with a semi competent project manager. He then pawned the whole job off on a younger subordinate to deal with my mess. Nothing but regret and corrective work that I had to do myself.

**Edited: Removed Original Review**…read more I wrote a review about my experience in the summer of 2014 (The Great Flood). My experience at that time with this company was not a positive one. A lot of loss happened and I think post experience, I chalk it up to bad communication and maybe bad hires? It's clear to me that this company cares about their work and in general has integrity. The owner reached out to me a couple times after the issue in 2014, but my mother was in the ICU and it was not a priority. Fast forward to 2016. One of ConstrucTeam's representatives contacted me in order to start the conversation again. I entertained it because I appreciated the tenacity of the company and it was clear that they wanted to make things right. Joe and his team said they would do some attic mold remediation work and a dander house cleaning for free. There did end up being a charge for drywall, insulation and vents. It was more elaborate than what I'm describing. It was pretty pricey, but they were the only ones that had logical suggestions for the venting system as well as the mold remediation. I did my own research and talked to many professionals. Their proposal seemed right to me. Only time will tell. I worked with two specialists, Ken (mold) and Matt (construction). Both were communicative and answered all of my questions. I tend to have a lot of questions (because I like to educate myself) and also I was a little skeptical that they were doing the job I was paying for and also the work they were providing for free. They really seemed solid from start to finish. They all came to the house to assess the situation, walked me through it, and also met me at a coffee shoppe in order to further discuss my inquiries. To me, that goes above and beyond any company that I have been in contact with. They continued to update me and answer my questions through the 4 weeks we worked together. I really have to highlight Ken in this review. I would 100% work with him again. He was super communicative, giving me updates every day that included photos. He answered all of my questions and walked me around the property to show me some things I should look out for (these had nothing to do with the job his team performed). It was just a nicety. When I asked for an encapsulate to be put on the attic wood because this was something another representative said was part of their protocol he did it without complaint, even though it wasn't in his proposal. He also had his team clean the refrigerator and take out the carpet that I was going to pay someone else to do. He was super easy to work with and also extremely knowledgeable. Basically, five star customer service and he does it with a smile. Joe is lucky to have him on his team. Matt was more of a no nonsense type of guy, but was knowledgeable about his craft. I noticed some errors in the drywall work and he had his team come out to fix it. It was done before I even knew it was and he came to do a walk through with me after. I appreciate that when there are issues they come, assess, fix, and walk through with their clients. They also educate. What I liked about Matt was his explanations of how things worked. He was good about educating. ConstrucTeam standardly cleans out the ducts and they seem to follow a protocol and system when they do their work with clean up and a code that their team follows on the job. Systems and standards and adherence to them are what is going to keep this company in business. I wish I would have saw this in my first go around with this company, but I am happy to see it now. As a side, I am not sure drywall of the entire bungalow was necessary... since I didn't photos of mold on the actual drywall, but it looks good nonetheless. The issues in 2014 were not about the work. I think they did a good job with clean-up and making sure that the basement was sanitized. The issue was with bad communication on their team leaders part. He didn't relay the multiple conversations we had with his team and as a result I lost some items. I also think they hire 'some' inexperienced labor, which is fine, but know that they will need to be actively monitored and understand the systems and protocols set forth by the company. I know when I was a teenager/early 20s I was not taking pride in the 'just for now' job. Based on my experience with this company this time around I would totally recommend them. I hope they provide this type of excellence on all of their jobs. I respect that they wanted to make things right and really get a good sense that Joe Cipriano wants to make sure his team follows the ConstrucTeam's codes and protocols so his business can thrive, but also because it's just the right thing to do. I will update on the mold situation and vents in 2017 when I have more time to see if their work proves to be correct. Stay tuned.

Premier Roofing And Renovations

Premier Roofing And Renovations

(17 reviews)

I recently worked with Premier Roofing after se crazy storm damaage, and I can confidently say they…read moreexceeded every expectation I had going into the project. Steve, John, and the rest of the team were incredible to work with - from the very first inspection to the final cleanup, their professionalism, communication, and overall quality of work truly stood out. What impressed me most right away was how transparent and customer-focused they are. They took the time to thoroughly assess my roof, explain my options in simple, easy-to-understand terms, and never once made me feel pressured. It genuinely felt like they had my best interests in mind, not just trying to sell a job. That level of care is rare. If you're dealing with insurance, they're especially valuable. They helped guide me through the claims process, answered all my questions, and made what could have been a stressful situation feel manageable and straightforward. The entire process was seamless. Scheduling was easy, they showed up exactly when promised, and the crew worked efficiently without cutting corners. In fact, they completed my roof faster than expected while still maintaining top-tier craftsmanship. You can tell they take pride in their work and hold themselves to a high standard. Premier Roofing delivers exactly what they promise. I wouldn't hesitate to recommend them to anyone looking for a reliable, honest, and skilled roofing company.

We were satisfied to the hilt from our first encounter with Keith the owner of Premier Roofing to…read morethe completed roof job. Keith's best selling point was to let him handle our insurance claim for hail and wind damage. Premier Roofing did it all and we are so happy for the wonderful experience! Copy & paste link below to play video https://www.facebook.com/share/r/AFd1nCK1q3Ed4Zaz/?mibextid=qi2Omg

Rapid Recovery Service

Rapid Recovery Service

(13 reviews)

Let me explain a hypothetical scenario to you, and if you understand the scenario, you'll…read moreunderstand why this review is 1-star: So let's suppose you take your car into the dealership to have your drivers seat repaired because the rail is broke, and you can no longer slide the seat forward or backward. They agree to fix the issue, and call you back 5 days later informing you that the issue has been fixed and you're good to go. When you arrive at the dealership, however, you notice the driver seat has not been reinstalled back in the vehicle; when you question them about this, they inform you that you only paid them to fix the broken railing system and that removing the seat was part of fixing that issue, however re-installing the car seat is a completely different matter that you would have to pay them to do. They fixed the railing system as promised, and anything above and beyond that would require a whole other work order. Sounds asinine, right? Well that's exactly how this company operates, apparently. I made the mistake of going with them a second time because they fixed a completely different matter back in February through my insurance company. They did a good job, so I figured if I went through them myself to handle another water issue in my basement, they would appreciate a repeat customer. At the end of the job, they simply packed up the equipment and left. When I called Kurt, all I got was him saying that removing the doorframe and the trim in my basement was part of mitigating the water issue, but reinstalling the frame and the trim would require a whole other work order which they would have to make profit from and would have to charge me a lot of money to do. I'm not sure what type of company can morally justify not completing a work task to a commonsense standard, but sure enough they did. And Kurt had the audacity to tell me that in order to make a profit on re-installing the trim an the door frame, he would have to charge me a lot of money. Mind you, this is to re-install framing and trim that they removed. Really wish I could recommend these guys, but in all good consciousness I can't. Heed my warning and take your business elsewhere

These people cashed a check for over 5,000$ to do work on my home and 2 years later nothing! I had…read moreto go to Better Business to get these people to contact me one time now I have to go back to the BBB to get these people to do the work.

Select Restoration - damagerestoration - Updated May 2026

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