I hate to leave a bad review, but this was possibly one of the worst restaurant experiences I've encountered. I'm not sure if this spot is new or what the issue was exactly, but it is very poorly ran. This place has a lot of potential, however, not sure I see it lasting if they cannot get a proper amount of staff and have them trained.
My family and I came here for Valentine's Day, and this place was packed. We were sat right away because we had set reservations. We had high hopes for this place based off reviews, pictures we saw, and the restaurant itself was nice looking.
Looking at the menu, it's pretty limited with the sushi rolls, and overpriced. I thought maybe the quality would be great, but I was wrong, very mediocre, not worth the price. Drinks here, although I only tried one, and it was delicious. It was a martini named sekushahi or something similar.
After about 30 minutes we started to wonder what was going on, our drinks were taking forever and the appetizers had not come out. We had only ordered two orders of pork dumplings, a miso soup and two house salads. We were told that they only had one sushi chef and that it would take some time and appreciated patience.
Finally our drinks came out, but we were still without food. We ordered our entrees and continued to wait. We overhear someone saying they they are going to McDonald's because they're done waiting.. and they were sitting before us... we started to get a bit worried.
The owner came out and apologized, he gave my sister and I a rose which was sweet .. but we were gettin a bit hangry.. finally after another id say 20 min our apps came out. The dumplings were great, the salad however was not. It was presented beautifully but lacked dressing. My dad asked the owner for more and he brought it over quickly ... and that dressing just barely had any taste to it... the salad was 7 bucks ... a waste of money really .. not sure how the miso soup was, didn't try it.
We ordered another drink and continued to wait another 30 min. My dad at this point was frustrated and let the owner know. We were not understanding why they were taking so long and seating new people when no one even around us was getting their food. The owner asked my dad how he could make things better and then offered to give us 25% off because of this mess and then never returned back to our table. This experience ruined our night and the plans we had after that we were not able to make them because of how long we waited. We about got up to leave because we were almost there for about 2 hours and our food finally started coming out... so we stayed.
I ordered salmon sushi, yellowtail sushi, sweet shrimp sushi and the tuna crispy rice... everything was good but I've had a lot better. And 7 bucks for basic salmon and yellow tail sushi? I pay that price for salmon/ yellowtail belly or King salmon, but not regular sake salmon or yellowtail and the size was small. I loved the sweet shrimp I got. The crispy rice thing however, I was not a huge fan of... the crispy rice was fried right but the tuna was bland, they could do way better with this one. Presentation of everything was nice though.
I appreciate that the owner took initiative to come up to us and let us know how bad he felt and that he offered 25% off.. But for it to be a holiday and for a restaurant to not be prepared and continue to make the mistake of allowing walk ins when they know they are struggling is not the way to go. It leaves people with a bad taste in their mouth and prevents someone to want to give this place a chance again, especially when there was nothing to be impressed about. I hope this place learns from this night and gets better with time. read more