Dr Malkin is professional, kind, and does not over-charge. We tried other eye places that were…read morecovered by our insurance and were appalled at the prices and the hard sells to buy more. My family came back to Dr. Malkin and are so glad we did. One day my 9 year old got a small piece of metal in her eye which was very painful, I called Dr. Malkin and he said " bring her right in" even though he was closed do to renovating his office.

He is a very caring and thorough doctor. He explains everything he's doing and discusses the…read moreresults clearly. He spends time with his patients

I have been a patient of Dr. Alpert for over 35 years. His office has always been very efficient…read moreand the staff friendly. He has Dr. Wong taking over his practice as he will be retiring soon.I had my exam with her today and she was excellent! I will miss Dr. Alpert and wish him the best of health and happiness.. he deserves it!!

My daughter and I just switched eye doctors, and based on his good reviews, we chose total vision…read moreeyecare, and Dr. Alpert. The first thing I noticed, upon walking in was how spacious, clean, and not crowded the office was. Our appointments were back to back; The women working at the front desk were both personable and helpful. We waited maybe five minutes each to be seen...not long at all. I was impressed especially by the technology in his office because my previous eye doctor did not have anything like this. I felt like I was at an arcade, with all of the different machines meant to measure my vision. It seemed like a very thorough exam that didn't just rely on what I said but actual computer technology. I don't know about you, but whenever I'm getting my eyes checked, I almost feel like it's a test and I might be answering it wrong. I felt like the various machines prevented me from second-guessing myself. Dr. Alpert himself was very friendly, personable, and asked multiple times if I had any questions about anything we were discussing. For many years, I had gone to a different eyecare center and would get a prescription and then buy my glasses online. Based on his very thorough exam, and recommendations from the doctor, we went with eyeglasses that did cost a significant amount more than I'm used to paying. However, I do believe that we will get what we pay for when they come in, which is expected to be in the next two weeks The young man who helped us pick out frames was very patient as I couldn't make up my mind. I appreciated that he pointed out some frames that were on sale for us since I was buying two pair and we do not have insurance for them. I really like supporting a local doctor who isn't part of a big fancy conglomeration and I look forward to staying with this practice for many years to come. I just had a really good feeling there today.

Office staff is horrible. I asked to be called at the end of the day because I work 3 rd shift. So…read moreinstead of calling at 3:30 as I requested(they close at 4) they called at 10:00 am. Thanks a lot!!! I took a sleep aid because I was having a job interview and staff meeting that day and wanted to be sure I was on point. Thus the request for the call back in the afternoon . Needless to say I was groggy for both. All I wanted to do was order a pair of back up glasses. The prescription had not yet expired, which they admitted but they said they recommend I come in. Trying to use up my end of year hsa dollars, that's all. Will not be going back. If you can't comply with a simple, respectfully made request, I'm not interested in giving my business

I made an appointment with this office. Very friendly staff and the eye exam was ok. My issue is…read morethat they said that they were in network with my insurance company and they were not. They called me up and said that I owed an additional $80 because "it was a diabetic medical exam and that it went to the deductible. I called my insurance company and they said that they were not in network and that the billing code was correct. They actually billed the insurance company an extra medical fee, which was rejected because it's included in the coding for the original eye exam. The practice was not in network at the time of my exam and tried to bill me the out of network fee. The other issue is is that the doctor will not give you your paper prescription for your eyeglasses until you buy the eyeglasses from them. I asked the doctor for my prescription and he said that when I picked up my glasses, he would give it to me. I have never had this happen before. As far as my prescription itself, I'm still not seeing very clearly.

Dr. Moriates is terrific. All of the staff I have met over the years have been great. My wife and…read moreI have been patients for over thirty years. I remain a patient even though I now live two hours away.

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

Thoughtful and caring. She asks the right questions and actually listens…read more Overall great human. Front of the house are lovely as well.

I have been seeeing Dr. Basile for over 20 years. She has the knowledge, intelligence, and…read more willingness to solve issues. She is a good listener and responds well. Several times she has reached out to me above and beyond normal expectations. She is dedicated to her profession. PS i love that her first and last names are anagrams.

I really loved this place. I was able to change my appointment day of due to weather. They also…read morementioned that if I needed to cancel because of the weather I wouldn't have to pay the cancelation fee which was nice. When I arrived the front desk ladies were so kind and patient! Getting ahold of my insurer took a little longer than expected and they were really great about communicating with me. The exam went well and was pretty fast. Any questions I had were answered and made easy to understand. I would definitely recommend!

I've been a patient here for over 30 yrs, always great service and always made time during any kind…read moreof eye issue that was deemed urgent. Dr Richardson is awesome and very thorough, he did all the research for me when I needed surgery to make sure everything went went and even took care of me post opt. Can't say enough. My kids still go there hoping to make it a 3rd generation with them.

The staff is very pleasant and professional. Dr. Suski always is polite and takes his time checking…read moremy eyes. He never rushes me and always answers my questions. He is very thorough, checking the pressure in my eyes and other testing as needed. He is very professional and once I needed emergency service and he got me in to see him within 24 hours.

I cannot express how pleased I am with my experience having Cataract Surgery with Dr. Epstein and…read morethe Northern Connecticut Eye Associates. The office and staff are very professional, knowledgeable and friendly. Appointments run on time and the office is clean and sanitized after each patient. Dr Epstein fully explains what to expect from the surgery and reviews the various muti-focal lens options and insurance coverage. The surgical center runs like clockwork. They are very friendly and make you feel relaxed. During surgery Dr. Epstein explains what is going on and the procedure is over quickly and painlessly. The aftercare is fantastic. Dr Epstein called my home the night after the surgery to check on me. Aside from being an excellent Surgeon Dr Epstein is very personable and truly cares about each patient. I was virtually blind before my surgery and now I see fantastic without wearing glasses, they truly changed my life.

My 80-year old stepdad had his first cataract surgery this week. He was very happy with Dr…read more Epstein and his follow up call that evening. Also, Cheryl was extremely helpful with the pre-op instructions and so great at explaining everything! Her tips and instruction sheets made the post-op care easy to navigate. Highly reccomend! Thanks so much!